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SOFTWARE DESIGN: SESSION 7CREATING ACTIONABLE NARRATIVE

Alex Cowan

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EPIC

As the HR manager, I want to create a screening quiz so that I can understand whether I want to

send possible recruits to the functional manager.

MORE OF A WEB THAN A YELLOW BRICK ROAD

HAPPY PATH?

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EPIC

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my

next steps.

MORE OF A WEB THAN A YELLOW BRICK ROAD

MORE OF A WEB

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EPIC

As the HR manager, I want to create a screening quiz so that I can understand whether I want to

send possible recruits to the functional manager.

MORE OF A WEB THAN A YELLOW BRICK ROAD

determines

delivery

identifies part

discusses with

customer

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WHERE MANY STORIES START (AND REMAIN)

As Ted the HVAC technician,

I want to fix a unit quickly

so I can satisfy the customer.This is an OK story (by general standards).

How might we improve it?

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WHERE MANY STORIES START (AND REMAIN)

As Ted the HVAC technician,

I want to fix a unit quickly

so I can satisfy the customer.

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WHERE MANY STORIES START (AND REMAIN)

As Ted the HVAC technician,

I want to fix a unit quickly

so I can satisfy the customer.

OK. We knowthis persona.

Fix the unit how?

We dont want tospecify theimplementation,but we do want to

be specific aboutthe user experience.

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A MORE SPECIFIC STORY

As Ted the HVAC technician, I want to easily replace a

part so I can finish the job.

Problem Scenario User Story Increase Customer SatisfactionDecrease Repair TimeDecrease CostSpecify Steps & Cost Clearly

Reduce Non-Billable TimeReduce Travel

(general jobs to be done, objectives)(testable narratives of how a user will useour software to solve those problems)

As Ted the HVAC technician,I want to easily replace a part so I can finish the job.

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A MORE SPECIFIC STORY

As Ted the HVAC technician,

I want to easily replace a part

so I can finish the job.

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A MORE SPECIFIC STORY

As Ted the HVAC technician,

I want to easily replace a part

so I can finish the job.

Avoid normative

terms like easy,fast; drive tofunctional specifics

This is a validobjective. How

would we test thiswith an end user?

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A MORE TESTABLE NARRATIVE

As Ted the HVAC technician,

I want to identify a part that needs replacing

so I can decide my next steps.TEST: Show mehow youd identify[xyz] part?Now what wouldyou do?

More specific action

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THINKING THROUGH AN EPIC

EPIC

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

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THINKING THROUGH AN EPIC

EPIC

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

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THINKING THROUGH AN EPIC

EPIC

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

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THINKING THROUGH AN EPIC

EPIC

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

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THINKING THROUGH AN EPIC

EPIC

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

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THINKING THROUGH AN EPIC

EPIC

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

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DRAFT A STORYBOARD

EPIC

As Ted the HVAC

technician, I want to

identify a part that needs

replacing so I can decide

my next steps.

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CHILD STORIESA) I know the part number and I want to find it on the system so I can figure out next steps on the repair.

B) I dont know the part number and I want to try to identify it online so I can move the job forward.C) I dont know the part number and I cant determine it and I want help so I can move the job forward.

D) I want to see the cost of the part and time to receive it so I decide on next steps and get agreement from

the customer.

EPIC STORY

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

EXAMPLE: AGILE USER STORIES

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CHILD STORIESA) I know the part number and I want to find it on the system so I can figure out next steps on the repair.

B) I dont know the part number and I want to try to identify it online so I can move the job forward.C) I dont know the part number and I cant determine it and I want help so I can move the job forward.

D) I want to see the cost of the part and time to receive it so I decide on next steps and get agreement from

the customer.

EPIC STORY

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

EXAMPLE: AGILE USER STORIES

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CHILD STORY TEST CASEA) I know the part number and I want to find it on the

system so I can figure out next steps on the repair.

Make sure its possible to search by part number.

Make sure descriptive info. appears as the searchnarrows (photo?) to help avoid error.

EXAMPLE: AGILE USER STORIESEPIC STORY

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

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CHILD STORY TEST CASEA) I know the part number and I want to find it on the

system so I can figure out next steps on the repair.

Make sure its possible to search by part number.

Make sure descriptive info. appears as the searchnarrows (photo?) to help avoid error.

D) I want to see the cost of the part and time to

receive it so I decide on next steps and get agreementfrom the customer.

Make sure its possible to dispatch a request by email

to the customer in case they order their own partsand/or carry their own inventory of spares.

NOTE: How would the customer respond so we canhelp structure the next steps as we would otherwise?

EXAMPLE: AGILE USER STORIESEPIC STORY

As Ted the HVAC technician, I want to identify a part that needs replacing so I can decide my next steps.

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REVIEW STUDENT WORK!

EPIC

As Ted the HVAC

technician, I want to

identify a part that needs

replacing so I can decide

my next steps.

CHILD STORIESA) I know the partnumber and I want

to find it on the

system so I canfigure out next stepson the repair.B)

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SLICING THE LASAGNA

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ASSIGNMENTS

1. Do/Group: Finish Story Map (0-45 minutes)

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