Standardize OGX Processes

oGCDP | Tier 3

❑ Avoid repeating the same work (LCs doesn’t need to ‘invent’ their processes one by one)

❑ Increase efficiency and productivity

❑ Improve the quality of experiences

Why standardizi

ng processes ?

How to start process standardization?

3 Key Action Steps

STEP 1: Check what

are the processes involved in

GCDP based on the

customer flow

STEP 2: Develop

education material

based on each process for

LCs

STEP 3: Educate LCs to make sure

all the processes are implemented!

Check all the processes involved in GCDP based on EP Flow

GCDP Customer flow( Ep flow )

Social Media promotions

National Websites

pROMOTION RAise MATCH REalize COMPLETE Re-integrate

Engagement activities (Global

Village, Y2B, story sharing cafes)

AlumniVisitor LEADSTRANGER

Sign-UpsApplications

Assessment centers

Interviews (1st expectation

setting)

Matching Emails

Interview with TN manager(Optional)

OPS-Home(Cultural

preparation, safety preparation,

insurance, visa, expectation setting, EP LEAD included)

Pick up-Host1st day of work

Integration activities (host)

Fire fighting

LEAD (host)

NPS Survey

NPS Survey

Showcasing stories

Re-integration seminar

Showcasing their story (promoter)

Upselling to another product

LEAD content

CUSTOMER PROMOTER

Campus Promotion (Posters, Info Stand, Info Sessions)

Induction MeetingsPayment Contract

Raise form on myaiesec.net!

Search tools

Matching ManiasPartnership Matching

*Focus promoting their Partners (destination,

issues)

Exchange ANsMatched!

NPS Survey

Check the examples from entities around process standardization

Thailand OGX Processes: http://www.myaiesec.net/content/viewfile.do?contentid=

10307525

Greece Recruitment Processes:http://www.myaiesec.net/content/viewfile.do?contentid=

10306124

Output of IGN GCDP Strategic Meeting 2013 Process standardization for Tier 3,4 (Spanish) :

http://www.myaiesec.net/content/viewfile.do?contentid=10276667

Entity Examples

Process Standardization for Conversion GCPs from AIESEC in Mexico:

Guideline: Actions for each stage of customer journey through exchange process:

http://www.myaiesec.net/content/viewfile.do?contentid=10286702

Download the responders templates for each stage here: http://www.myaiesec.net/content/viewfile.do?contentid=

10286703

Entity Examples