start with the end in mind - serious social investing 2013
DESCRIPTION
Design and implement social investment programmes that speak to your vision. Dr Elmie Castleman and Dr Sue Cook from the Royal Bafokeng Nation speak at the Tshikululu Social Investments Serious Social Investing 2013 workshop.TRANSCRIPT
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The Journey of the Royal Bafokeng Nation towards Performance
Excellence
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OBJECTIVES OF THE SESSION
• To share experiences on the RBN Organisational Performance Plan in striving towards the RBN Vision
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OVERVIEW OF PRESENTATIONProcess
Assessment – Situation analysis
Mission – What, who, how, why
Strategic Themes – 3 pillars
Strategic Objectives – 35
Strategic Map – show cause and effect
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(cont.)
Performance measures and targets to capture progress
Strategic initiatives to drive results
Perspectives – named to reflect the nature of the organisation
Automation
Cascading of strategic plan (tier 1) to departments/ business units (tier 2) and teams/ individuals (tier 3)
Budget process
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WHAT PROCESS DID THE RBN FOLLOW IN ITS JOURNEY
TOWARDS IMPLEMENTING ORGANISATIONAL PERFORMANCE?
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Technology – Projects , Programs and Organizational Performance Management System
Skills and Knowledge- Training, mentoring, support of Project Managers
Organizational structureEstablishment of a centralized OPMO.
Business Intelligence - Identifying, extracting, analyzing and reporting organisational performance, programme and project related data.
Project, Programme & Organisational
Performance Approach
Project, Programme & Organisational
Performance Approach
OPMO Model
Communication with Stakeholders
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CHANGE MANAGEMENT
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RBN Jan 2013RBN Jan 2013
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WHO PARTICIPATED?NEEDS ASSESSMENT & STRATEGY
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Investee companies; Supreme Council; Local and prov. Government; Service
providers; Employees
Non-Bafokeng staying on
Bafokeng owned land (Bahiri)
Bafokeng Community
(Morafe)
OUR STAKEHOLDERS
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BASELINE DATA
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PULA REPORT• A Population and Use of Land Audit
• Sample size 100% of population
• Household survey with poverty index was done on 750 households including• Access to basic services (Housing; Water & electricity;
Street lighting; Sanitation & waste removal; Roads & transport
• Education: Literacy; tertiary opportunities; leadership development
• Health: primary health care; specialized healthcare, tertiary facilities, biological sampling
• Social Services: Care for the elderly; disabled; indigent• Sport: physical education in schools; community & club
sports for fitness and leisure• Agriculture: Subsistence farming and food security• Safety and security• Environmental management: waste, impact of mining
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STRATEGY
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MISSION• We the Bafokeng, Kgosi, Supreme Council and
Makgotla, together with those who share our vision and values, will create an enabling environment for the prosperity of current and future generations by developing the people, the economy, and the land. Our strategy for excellence is realised through zero tolerance for corruption and through courageous, innovative leadership rooted in Bafokeng values.
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VisionMission
Community Needs
Bafokeng Community-Serve the community
Stewardship – manage the Bafokeng resources
Processes
Build the Bafokeng Capacity
Op
era
tion
al E
xcelle
nce
Good g
overn
ance
, financia
l via
bility
and o
ptim
al in
stitutio
nal ca
pacity
to
exe
cute
our m
and
ate
.
Serv
ice E
xcelle
nce
World
cla
ss Public &
Com
munity
Utilitie
s and in
frastru
cture
; safe
and
secu
re
enviro
nm
ent a
nd a
ccess to
basic
serv
ices
Cap
acita
ted
Com
mu
nity
R
educe
d p
overty
thro
ugh
Ed
uca
tion a
nd sk
ills develo
pm
ent;
Eco
nom
ic Develo
pm
ent;
En
viro
nm
enta
l Develo
pm
ent; Fo
od
secu
rity; H
ealth
and
Socia
l D
evelo
pm
ent; Pre
serv
ing
our
histo
ry &
herita
ge; S
port
Develo
pm
ent
Capacitated Community Operational Excellence Service Excellence
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FOCUS AREAS
• Education and Skills Development • Health and Social Development • Economic Development • Food Security • Safety and Security • Public & Community Utilities • Environmental Management • Sport Development • History and Heritage • Governance & Administration
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SCORECARD
SOSKPI’s
Project/ Progr.KPI
Focus Areas
Driving Institution
Contributing Institution(s)
Baseline (2011)
5 year RBN
Target
‘12
‘13
‘14
‘15
SO= Strategic ObjectiveSKPI= Strategic Key Performance Indicator
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RBN STRATEGIC MAP
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Strategy
Perspective
Focus Area
Strategic Objective
Strategic Key Performance
Indicator
Programmes (Targets and
Benefits)
Projects (Benefits)
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SO SKPI PROGRAMME/ PROJECT INDICATORS
FOCUS AREA
DRIVING INSTITUTE
Improve access to sanitation, electricity, water, roads
% increase to access to piped water in dwelling or on site
P& CU Infra Co
Number of households who have newly laid piped water in dwelling or on site
P& CU Infra Co
% decrease in population without access to electricity
P& CU Infra Co
Number of households who have newly connected electricity in dwelling or on site
P& CU Infra Co
% increase of population with improved sanitation (VIP, Chemical and flush toilets)
P& CU Infra Co
Number of households who have newly connected improved sanitation (VIP, Chemical and flush toilets)
P& CU Infra Co
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PROJECT/PROGRAMME PRIORITISATION AND LINKING OF BENEFITS/PROGRAMME KPI’S TO THE RBN SCORECARD
• Project/Programme Prioritisation:• Each project and programme is prioritised by assigning scores
of 1 to 5 (1=low; 5=high) for • Project Urgency (manual entry), • Stakeholder Expectations (manual entry), • Budget Amount (automated), • Strategic Priority (automated based on direct contribution to RBN
Scorecard) and • Timeframe (Automated).
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(CONT.)
• Linking to the RBN Scorecard:• Every project or programme linked to
• Strategic Focus Area, • Regions and Villages, • Responsible Institution or department, beneficiaries, etc. • Strategic KPIs
• Identify benefits of every project/programme• Identify deliverables or indicators with targets for every
programme • Identify direct or indirect contribution• Automated calculations on contributions to the scorecard and
relative performance
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RBN Organisational Performance, Programme and Project Governance Process
The RBN Scorecard
is reviewed annually to represent
the strategies
of RBN
Each RBN Institution
plans projects
and programmes for the next year to meet targets
according to the RBN Scorecard
Each Institution
budgets for the planned projects and programmes according to spending
limits provided by
Treasury
Treasury develops the RBN Budget
based on the
Institutions submission
s
Supreme Council
approves budgets based on
affordability, benefits and
strategic alignment of projects and programmes
Projects and
programmes , as per Supreme Council
approval, are to be
implemented
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CASCADING
RBN Scorecard
Driving Institute Scorecard
Driving Institute Scorecard
Individual Scorecards or performance agreements
Individual Scorecards or performance agreements
Individual Scorecards or performance agreements
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INDIVIDUAL PERFORMANCE AGREEMENTS
• Each department cascades responsibilities and targets to individuals
• HR manages Employee Performance Management System
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AUTOMATION
www.rbnoperationsroom.com
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DEMO
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The RBN Operations Room
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EXAMPLE OF THE ‘HOW DO WE COMPARE’ MAPS
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ONLINE STRATEGY MAP
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EXAMPLE OF A PROJECT DASHBOARD
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EXAMPLE OF A PROGRAMME DASHBOARD
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Questions