While these events may simply look like several days of "drool

worthy" euphoria for today's geeks, a close look reveals how

much technology has become part of our lives even the most

mundane kind of technology, such as the cordless flat iron.

Manufacturers like Korea’s LG Electronics, for instance, has long

been offering refrigerators that allow you to surf the Net as well

as watch TV while making ice for your dinner party or cooking

dinner. If that isn't something straight out of the Jetsons, we

don't know what is?

This kind of tech-driven lifestyle brings forth the need to have

such facilities as a Tech Support Call Center. As the name

suggests, the Tech Support Contact Center is a venue where any

tech-related issue can be resolved, from the simple "product

inquiry” to the more complicated "how-to-fix-the-problem" kind.

There are even online technical support centers that have

“remote access” services which can fix any problem on your

computer without the need to be onsite. And such a call center

service isn't simply useful during peak seasons like holidays,

mind you.

Yes, Tech Support is now relevant all-year long. And even

beyond.

Black Friday and the Consumer Electronics Show (CES) are arguably

two of the most celebrated days of the year for the world's

tech-savvy citizens.The former is best loved by many as it offers

the latest tech toys at rock-bottom prices. The latter, meanwhile, is

an exclusive gathering of the latest and soon-to-be-released

gadgets; a preview of "tech to come", if you will. Don’t let the word

“exclusive” put you off, though, as the annual January event draws

around 120,000 visitors and some 3,000 exhibitors who fill the

halls of the Las Vegas Convention Center in Las Vegas, Nevada.

Helpful During the Holidays...

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You can help a confused holiday shopper pick the right gadget, via

your Customer support call center. A quick "click" on your tech

support call center's live chat channel icon on your website is all a

holiday gadget shopper needs to do to call for help. A friendly customer

service support rep will be more than happy to assist the said client and

answer all his or her tech questions even the simplest and most

out-of-this-world ones.

If the customer isn't too tech-savvy, they shouldn't fret as the telephone

is naturally the easiest way to get through to your customer tech support

call center. Needless to say, the same easy-to-understand and friendly

service will be waiting for them at the other end of the line.

Tech Support Instruction Manual: While every new gadget or appliance

comes with an Owner's or Instruction Manual, the fact remains that not

everyone reads them or likes reading them, for that matter. Many folks

find them either too thick, too technical, or simply too boring.

Having your tech support's call center hotline number visible on the

gadget's packaging or the like can help an excited holiday shopper start

his or her tech journey with their new toy. A quick call to (or click on)

your contact center channel links can connect the not-too-savvy shopper

or gift recipient to a customer care agent who'll be more than happy to

talk them through the various features and uses, and help with any

troubleshooting issues, should there be any.

Whichever method, media, or channel your company deploys, the key is

to make tech support as easy and accessible as possible. According to

Tricia Morris of Business2Community, a LivePerson Connecting With

Customers report shows that around 83% of adult customers say “they

consistently need some type of support during their online journey”. In

other words, be there for them in some way or another.

It is likewise during the time when the Customer Support (another term for tech

support) call center finds itself really busy. If your company is thinking about

setting up (such as the coming summer season), consider the following tips:

It's no secret that the holiday season - Christmas, Thanksgiving, Black Friday, the

summer months, and the like - is the best time to purchase one's newest tech

toys. Black Friday 2012 weekend (considered by many shoppers and experts alike

as the start of the holiday shopping season), for example, raked in around $816

million online—on Black Friday alone, according to comScore. The National Retail

Federation (NRF) backs these numbers up with its recent survey indicating a 13%

increase in total sales this year (both store and online)—from $52.4 billion last

year to a record-setting $59.1 billion over the 4-day weekend after Thanksgiving

(including Cyber Monday). Manufacturers know that everyone is looking for a gift,

either for their loved ones or for themselves. This is when you see all the

yummiest phones, cameras, digital music players, and just about any gadget or

product on sale at almost giveaway prices. As if this wasn't enticing enough,

sellers likewise take the opportunity to roll out their latest wares or put out

"special edition" variants in the hopes of wooing more shoppers to their side.

Gadgets such as the iPad, Samsung’s Galaxy range of smartphones, Kindle’s Fire,

Microsoft’s Xbox, and Sony’s Playstation are just some of the most in-demand

gadgets during the season of cheer.