INFORM YOUR CUSTOMERS WITH TARGETED AND RELEVANT CONTENT

Australian research reveals we are checking our

phones up to 130 times per day – in fact around 50%

of us couldn’t live without it! Globally, SMS is used

by 91% of mobile phone users, surpassing any other

communication channel such as voice and email .

At Synergy, we strive to optimise the management

of your omni-channel communications by delivering

a consistent, personalised experience across phone,

mobile and digital communication channels. This

customers and assist with meeting growth and

customer satisfaction objectives.

Synergy Messaging SolutionsEngage and grow your customers

with personalised messaging.

1

Australia’s Biggest Smartphone Survey, University of Sydney, August 2017.1

SMS

MMS

• Engage and grow your customers with fast and

reliable communications

• Communicate on-demand with your customers

– perfect for flash sales, appointment openings or event updates

• Fast set-up and pay-as-you-go pricing

- scale up or down based on your requirements

• Amplify your existing programs with

personalised messages to increase customer

satisfaction

KEY FEATURES & BENEFITS

FEATURES BENEFITS

• Alphanumeric sender name maximises open rates

and brand exposure

• Schedule campaigns in advance, or

send immediately

• Intuitive campaign importer with .csv support

• View message delivery status in real-time

• Distribute messages across a group of phone

numbers to reach your entire audience quickly

• Local phone number option when sending

messages globally to create a local customer

experience

• Handle STOP, HELP and opt-out messages

with no additional code

• 99.9% uptime service level agreement, automated

failover and zero maintenance windows

• Support for additional messaging protocols

including RCS and WhatsApp*

*WhatsApp messaging requires WhatsApp Business subscription.

WHY SYNERGY?We are leading CRM and Cloud-based

Contact Centre experts supporting clientsto achieve their strategic goals.

HIGHLY ACCREDITEDAND EXPERIENCED TEAM

Broad business, technical and integration

expertise across CRM, contact centre, CX

and IT disciplines - including telephony, CTI,

analytics, IVRs, programming, networking,

unified communications, collaboration and

ITIL framework. Approved supplier to

NSW and VIC Government.

BEST IN CLASS PARTNERSHIPS

Partnering with the world’s leading

cloud-based technology vendors

including Twilio, Freshworks,

Genesys and Jabra.

CUSTOMERSUCCESS STORIES

Hundreds of successful customer projects

across all industries and sizes within

Australia, New Zealand, Asia and the UK.

Sectors include banking and financial

services, government, telecommunications,

health care, travel, education and retail.

LOCAL SUPPORTAND GLOBAL REACH

Australia owned and operated with offices

in Sydney, Melbourne and Christchurch, NZ.

Global projects delivered in Asia,

New Zealand and the UK.

0800 85 66 96info@synergyes.co.nzsynergyes.co.nz

1300 85 66 96info@synergyes.com.au synergyes.com.au

CONTACT US Australia New Zealand