t2e the journey to developing a3 thinkers journey to developing a3 thinkers.pdfthe journey to...

© Lean Construction Institute

The Journey to Developing A3 ThinkersJuanita Frankfurth, Director of Performance and Innovation ResourcesJohn Heck, Executive Vice President and General ManagerOctober 6, 2016

© Lean Construction Institute 2

• The format and process are important but the real growth happens when we think right.

• Recognize problems as powerful learning opportunities.

• Go to Gemba with a laser-like focus. • Developing strong leadership from

within…water the roots.• To create an environment in which

change is an element of daily life embraced and driven by people from the ground up.

Creating a Culture of Learning

Improving the work is our work…water the Bamboo!


Our A3 Journey…

3

ToolFocused

ProcessOrientated

PurposeDriven

Cultural Impact

????????

Explore

Contemplate

Experiment

Transform


Unaware Aware Understanding Competency Mastery

4

A3 Initiative

We planted a seed, gave it water and nothing happened…

Goal: To optimize the use of A3s for problem

solving; to create competency within our

employees.


Goal: To optimize the use of A3s for problem

solving; to create competency within our

employees.

5

A3 Initiative

We planted a seed, gave it water and nothing happened…or did it?

Unaware Aware Desire Understanding Ability Competency Mastery

or did it?


A3 Thinking for Problem Solving

6 Hrs.Problem Solving

3 Hrs.Productive

Vishal Kataria, AryatraTraining & Development Org


Effort vs. Cycle Time

7

TARGET CONDITION

EFFORT

EFFORT

TARGET CONDITION

CYCLE TIME Courtesy of LEI, Inc.


A3 Thinking for Problem Solving

8

The format and document are important but the real growth happens when we

think right!


The Problem Statement

9

The problem with getting started…

• Right-sizing the scope• Proper preparation• Performance Criteria • Eliminate “junk” words


The Problem Statement

10

• Encourage going to Gemba to understand the problem

• Continue to challenge the current problem statement

• Leadership provides focus• Encourage learning


Grasping the Situation

11

FRUSTRATION

FACTS

QUESTIONSASSUMPTIONS

REFLECTION


Grasping the Situation

12

• Manage the frustration of understanding • Approach conflict with an open mind • Encourage the use of 5 whys• Develop a culture of honesty to

understand the situation


Root Causes / Countermeasures / Solutions

13

Wrapping it up…

• Some roots run deep• Countermeasures vs. Solutions• Qualify countermeasures


• Create a culture of patience• Be careful not to allow the team to go to

solutions too fast• Encourage improvement • Manage the development of

countermeasures

Root Causes / Countermeasures / Solutions


Success Story

15


Four Key Points

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1. A consistent problem solving method is valuable; but learning to adapt the thinking can lead to even greater success.

2. Well defined problem statements become easier if the right preparation is practiced.

3. Frustration and reflection are powerful tools in A3Thinking.

4. Sometimes you just need a different tool to dig up the roots to make a difference.

Certainty

Uncertainty

Mystery

Threshold of Knowledge

Courtesy of LEI, Inc.


Water the Bamboo

“Ifyoufocusonthefruitofthetree(outcomesandnumbers)andignoretheroot(culture)yourtreewilldie.Butifyoufocusonandnourishtherootyoualwayshaveagreat

supplyoffruit.”– JonGordon


Presented by:

Juanita FrankfurthDirector of Performance and Innovation [email protected]

John HeckExecutive Vice President and General [email protected]

18

Questions and Follow Up

t2e the journey to developing a3 thinkers journey to developing a3 thinkers.pdfthe journey to...

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