TestimonialClent Hills Vets

Case Study

As a group practice Clent Hills Vets had been using the legacy management system PremVet since opening in 1996. They were aware that future development of PremVet was coming to an end, and Practice Manager Rebekka Fiorani knew it was time to start looking for a new system that could cater more effectively for their business needs and make life easier for their staff.

We had known for some time that the writing was on the wall for Prem Vet. It was a very stable and robust system and we loved it dearly, but it was clear it had gone as far as it could and we had outgrown the software. I was aware there was a whole range of management systems on the market from other suppliers, but having established a l ong working relationship with Covetrus, I was reluctant to change provider and wanted to find out more about what RoboVet could offer us.

I asked some of my industry colleagues for their advice, knowing one of the main reasons I wanted to stay with Covetrus was because of their excellent customer support. Their

response was that although other systems had some reasonable features, the support was largely not in place and where it was, it was very expensive. Excellent support is vital to a practice like ours and I knew this would continue if we remained with Covetrus, at a cost I was happy with, and these were the determining factors in helping me reach the decision to stay with Covetrus and make the move to RoboVet.

“There are some really great features in RoboVet which are helping us run a much more efficient practice. It’s often the small efficiencies which add up to the biggest time savings.”

P: 0131 556 0555E: sales.emea@covetrus.comW: softwareservices.covetrus.com

As the changeover date approached we all had some homework to do. Henry Schein Veterinary Solutions installed a trial version of RoboVet and one of their product experts visited the practice to give us a series of training sessions. Everyone found the hands-on experience really useful and those who took to RoboVet quickly went on to be ‘mentors’ for other members of staff. With three branches and at that time, 45 staff, this was an excellent way to ensure that everyone benefited from RoboVet training.

We have a new server in each practice and all the data is continually updated within and between practices, allowing records to be shared and X-rays passed via Dragonfly (RoboVet’s integrated digital imaging system) across the network.

RoboVet has definitely improved our internal communications as well. We now use the internal messaging system and have finally done away with our much-loved paper desk diary which we used to write messages for the vets and nurses. I think losing this was harder for the team than moving systems. This has created more efficient processes, with vets able to access messages from any of our branches at any time, with copies stored to ensure nothing is missed.

Our external client communication has also become more streamlined using RoboVet. We are currently using text reminders for those clients we have contact details for and this is proving very popular - as well as reducing “no-shows”, which is a clear benefit for practice productivity. Having moved from PremVet we know that our client database isn’t completely up to date with mobile numbers and email addresses, but the automatic prompt system

Now that we are up and running, the staff love RoboVet, and because of the training we received everyone was soon on-board and nothing came as too much of a surprise. A few longer serving staff members were a little nervous about the change having worked with premvet for so long, but all fears have proved unfounded.

within RoboVet is proving particularly useful in helping us collect contact details when clients are in the practice.

There are some really great features in RoboVet which are helping us run a much more efficient practice, It’s often the small efficiencies which add up to the biggest savings.

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We are using the reporting systems to great effect already and the ability to track and compare details for each practice will be a big benefit in our future business planning and resource allocation. This is a really powerful tool but I realise I don't yet know enough about Business Barometer module - training sessions are currently being arranged so I'll definitely be booking a place on one of those!

The support from Covetrus has continued to be superb, both from the technical team in Edinburgh as well as their Regional Business Manager, who calls in regularly to check everything is running well.

I particularly enjoyed the Local User Group event Covetrus organised as this gave me the opportunity to meet other RoboVet users, discuss our experiences, and pass on tips and advice.

Installing RoboVet has made us all realise how much we were missing from our previous system. Its capabilities are outstanding and I am excited by the new developments that are consistently coming on line. RoboVet is much more than a practice management system, it is a complete business tool, which I am confident, will help our business grow and also grow with us. I would absolutely recommend RoboVet and Covetrus to everyone.

Rebekka Fiorani Practice Manager Clent Hills Veterinary Group

P: 0131 556 0555E: sales.emea@covetrus.comW: softwareservices.covetrus.com

For more information, talk to an expert:P / 0131 556 0555E / sales.emea@covetrus.comW / softwareservices.covetrus.com