the communication process. goals describe 4 communication channels using brainstorming sessions as a...
TRANSCRIPT
The Communication Process
Goals
• Describe 4 Communication Channels
• Using Brainstorming Sessions as a form of communication
Four Channels of CommunicationChannel of communication – the means by which the message is conveyed
1.Oral Communication
2.Written Communication
3.Electronic Communication
4.Nonverbal Communication
Oral Communication
• In a group of 4 , complete the Group Brainstorming Form:
• Discussion Topic : Oral Communication:
• In groups of 4, brainstorm for 2 minutes and list as many forms of oral communication employees/managers will engage in that you can think of?
• Complete the Group Discussion Form as you discuss (handed in)
• Select a Reporter: Select the person who has the most siblings.
• Share your Ideas (instructor will add your ideas below)
Oral Communication• Phone calls• Meetings• Interviews• Group Brainstorming activities• Brainstorming: group discussion technique used to
generate as many ideas as possible• Providing instruction on tasks and duties• Formal and Informal discussions with employees• Formal and informal discussions with customers• Informal discussions – during breaks, lunch etc.
Written Communication• In a group of 4 , complete the Group Brainstorming Form:
• Discussion Topic : Written Communication:
• In groups of 4, brainstorm for 2 minutes and list as many forms of written communication methods employees/managers will engage in that you can think of?
• Complete the Group Discussion Form as you discuss (handed in)
• Select a Reporter: Select the person who is the oldest.
• Share your Ideas (instructor will add your ideas below)
Written Communication
• Letters
• Emails
• Reports
• Proposals (written report)
• Memos
• Invoices
• Faxes
• Bulletin Boards
• Messages
• News Letters
• Employee Manuals – Policy Manuals, employee handbooks etc.
• News Release
• Flyers/Announcements
Non-Verbal Communication
• In a group of 4 , complete the Group Brainstorming Form:
• Discussion Topic : Non-Verbal Communication:
• In groups of 4, brainstorm for 2 minutes and list as many forms of non-verbal communication methods employees/managers will engage in that you can think of?
• Complete the Group Discussion Form as you discuss (handed in)
• Select a Reporter: Select the person who is the oldest.
• Share your Ideas (instructor will add your ideas below)
Non-Verbal Communication
• Body Language
• Posture
• Frown
• Smile
• Hand movement
• Body movement
• Eye/No eye contact
• Clothing
Electronic Communication
Electronic can be verbal, written, or nonverbal
• In a group of 4 , complete the Group Brainstorming Form:
• Discussion Topic : Electronic Communication:
• In groups of 4, brainstorm for 2 minutes and list as many forms of electronic communication methods employees/managers will engage in that you can think of?
• Complete the Group Discussion Form as you discuss (handed in)
• Select a Reporter: Select the person who is the youngest.
• Share your Ideas (instructor will add your ideas below)
Electronic Communication
• Social media
• Texting
• Digital pagers
• Voice mail
• Teleconferences
• Videoconferences
• Instant messages
• Text messaging
• Web Pages
• Pod Casting
• Videos
Electronic can be verbal, written, or nonverbal