the intranet and the digital transformation
TRANSCRIPT
The intranet and the digital transformationOscar Berg
Intranätverk Gothenburg May 21, 2015
Technology that empowers
people
Workshops, speaking and advisory
Digital strategy and service design
twitter: @oscarberg
Independent
1964 1990”An electronic organization…is the only type of organization that can begin to keep pace with the changing business conditions”
”The transistor and the communication satellite will make possible a world where we will be in instant contact with each other, wherever we will be.”
Steve JobsArthur C Clarke
2015
ConsumersOrganizations
Organizations can’t keep pace with consumers
Feedback Förbättringar
A digital transformation is needed
Offering
Feedback
Insights
Innovation
Based on Esteban Kolsky’s ”Experience Continuum”
40
45
50
55
60
1975 1980 1985 1990 1995 2000 2005 2010 2015
Routine jobs
Non-routine jobs
Creative jobs are taking over
Source: “Is Job Polarization Holding Back the Labor Market?”, Stefania Albanesi, Victoria Gregory, Christina Patterson, and Ayşegül Şahin, 2013
Non-routine jobsRoutine jobs
Physical work
Knowledge work
This is the future of work
We work under mounting pressure
We work in isolation
Tried to collaborate
The effective usage rates of enterprise software are down compared to two years ago, with users experiencing productivity losses of around 17%. It’s like giving everyone Friday off. IT Adoption Insight Report, 2012, Oracle UPK & Neochange
”We deal with increasing complex IT
We work like it’s 1995
Wanna try a smarter way of working?
Sorry, I don’t have 9me. I need to empty my inbox.
What to do?
Low employee engagement
Higher absence
Less motivation
Lower productivity
Act on what we already know
We learned that the only way for businesses to consistently succeed today is to attract smart creative employees and create an environment where they can thrive at scale.
Eric Schmidt, ”How Google Works”
”
Feedback Förbättringar
How to keep pace with external change?
Offering
Feedback
Insights
Innovation
Based on Esteban Kolsky’s ”Experience Continuum”
Digital collaboration
An seamless, coherent and flexible digital workplace
Supporting freeform collaboration between people, anywhere
A site to access to information and tools
Supporting mostly routine work
The intranet has to evolve
Empowered and engaged co-workers
The best conditions to do their jobs - together
Quality = happy
customers
Efficiency = happy owners
This is what it all comes down to
The digital workplace
…it’s about the people, getting the best people, retaining them, nurturing a creative environment and helping to find a way to innovate.
Marissa Mayer, CEO at Yahoo!
”
Thank you!Oscar Berg
oscarberg.net twitter: @oscarberg