think: leadership ei. ei? oh!. this session aims to introduce the concept of emotional intelligence...
TRANSCRIPT
This session aims to introduce the concept of Emotional Intelligence and highlight its importance as a vital business topic
ObjectivesObjectives
By the end of this session you will be able to:
• Explain what EI is and the key themes associated with the topic
• Understand the latest development avenues• Decide how to apply EI within your organisation
to forward your business
Definitions Definitions “EI describes an ability, capacity or a skill to perceive, to assess and to manage the emotions of oneself, of others
and of groups” Jill Dann
“Emotional intelligence is the master aptitude, a capacity that profoundly affects all other abilities, either facilitating
them or interfering with them” Daniel Goleman
“The habitual practice of using emotional information from ourselves and other people; integrating this with our
thinking; using these to inform our decision making to help us get what we want from the immediate situation
and from life in general”
Sparrow and Knight
Who pushes your Who pushes your buttons?buttons?
“The notion that others can make us feel
good or bad is untrue. Consciously,
or more frequently unconsciously, we
are choosing how we feel at every single
moment”Candice Pert
The EI JourneyThe EI Journey
Self - Self - AwarenessAwareness
Social Social AwarenessAwareness
Relationship Relationship ManagementManagement
Self-Self-ManagementManagement
EI Competency Framework Self Awareness
Emotional AwarenessSelf Confidence
Accurate Self Assessment
Self Regulation
Self controlTrustworthinessConscientiousness
AdaptabilityInnovativeness
Self Motivation
Achievement drivenCommitment
OptimismInitiative
Social Awareness
Empathy Service orientationDeveloping others
Leveraging DiversityPolitical Awareness
Social Skills
InfluenceCommunicationLeadershipChange catalyst
Conflict managementBuilding BondsCollaboration & CooperationTeam Capabilities
Seven Dimensions of Seven Dimensions of Personal EffectivenessPersonal Effectiveness
• Self Awareness
• Emotional Resilience
• Motivation
• Interpersonal Sensitivity
• Influence
• Decisiveness
• Conscientiousness and Integrity
Develop
• Self Awareness
• Interpersonal Sensitivity
• Influence
Exploit• Emotional Resilience• Motivation• Decisiveness• Conscientiousness & Integrity
Future of EI – Future of EI – a fork in a fork in the roadthe road
Ability EI
• Concerns the actual ability to perceive, process and utilise ‘affect-laden information’
• “realm of cognitive ability”• Measured by maximum-
performance tests (eg MSCEIT)
Trait EI
• Concerns the individuals self-perception of their emotional abilities and behavioural dispositions
• “realm of personality”• Measured by self-report
questionnaires (eg TEIQue
Trait EITrait EI
Trait EI – TEIQue 4 Factors, 15 sub-scalesWell-being Self-Control Emotionality Sociability
•Adaptability•Self-esteem•Trait happiness•Trait optimism
•Assertiveness•Impulsiveness (low) •Self-motivation•Stress management
•Emotional perception•Emotional expression•Emotional management (others)•Emotional regulation
•Relationship skills•Social competence•Trait empathy
Locke (2005): EI is not an ‘Intelligence’. EI describes Locke (2005): EI is not an ‘Intelligence’. EI describes intelligence applied to a life domain – emotions. intelligence applied to a life domain – emotions.
Locke suggests EI should be redefined as a ‘skill’Locke suggests EI should be redefined as a ‘skill’
Trait EI Questionnaire Trait EI Questionnaire (TEIQue)(TEIQue)Facets Facets High scorers perceive themselves as… High scorers perceive themselves as…
Adaptability …flexible and willing to adapt to new conditions.Assertiveness …forthright, frank, and willing to stand up for their rights.Emotion perception …clear about their own and other people’s feelings. (self and others) Emotion expression …capable of communicating their feelings to others.Emotion management …capable of influencing other people’s feelings. (others) Emotion regulation …capable of controlling their emotions. Impulsiveness (low) …reflective and less likely to give in to their urges. Relationships …capable of having fulfilling personal relationships.Self-esteem …successful and self-confident. Self-motivation …driven and unlikely to give up in the face of adversity. Social awareness …accomplished networkers with excellent social skills. Stress management …capable of withstanding pressure and regulating stress. Trait empathy …capable of taking someone else’s perspective. Trait happiness …cheerful and satisfied with their lives. Trait optimism …confident and likely to “look on the bright side” of life.
http://www.eiconsortium.org/measures/teique.html