tool #1: successful workplace communication employee success toolkit copyright harriet meyerson 2008...

Tool #1:

Successful Workplace Communication

Employee Success Toolkit

Copyright Harriet Meyerson 2008 • www.Confidence Center.com


© Harriet Meyerson, 2008 • www.ConfidenceCenter.com

Your success at work and in life depends on

how well you communicate!



How do you like to communicate?

Email

Which of these three do you think is the most effective?

TelephonePersonal Contact



Personal Contact is the Most Effective

You can see each other’s body language.

You can have eye contact. You can feel the energy.



Nobody achieves success alone! Everyone benefits when we share our knowledge and

encourage each other.



Develop a Network at Work

Ask a co-worker to lunch Meet people in different

departments

What are some other ways we can network with others at work?



Look for Common Personal Interests

Hobbies Vacations Pets Children Sports



Network in Your Community

Join associations Attend social gatherings Volunteer for community

projects

How are you involved in your community?



Magic Words

“Thank you.” “Would you please?” “You might be right.”

What other magic words can you think of?



Four C’s to Think About

Consistency Clarity

Compromise Confidence



Consistency Builds Trust

Match your words and tone of voice

Match your words with your facial expressions

Match your words with your body language



Clarity

Don’t assume that people understand.

Confirm what you said. Instead of asking,

“Did you understand what I said?” Take responsibility by asking,

“Did I explain this clearly?”



Compromise

Conflict opens the door to exploring new ideas.

Don’t take the conflict personally.

Ask, “What is best for the company?”



Confidence

Believe in yourself. Believe in what you

have to say. Have the courage to

communicate about difficult workplace issues.



Be Interesting

Discuss current events Share personal stories Listen, listen, listen!



Don’t Sound Dogmatic. Instead Say…

“I think.”

“It seems to me that…”

“My opinion is…”



Keep the Conversation Flowing

Who?What?

Where?When?How?




Quiz & Discussion Questions



Question 1

Why is personal contact important in the workplace?



Question 2

How can you reach out to others at your workplace and develop a network of people and resources?



Question 3

Why is consistency important in communication?



Question 4

Why is it important to act self-confident when you are communicating?



Question 5

Name three ways in which you can learn to Be Interesting in your communication.



Set Your Goals

What are your three main goals for improving your workplace communication?

tool #1: successful workplace communication employee success toolkit copyright harriet meyerson 2008...

Documents

body language slide

difficult workplace

magic words

community projects

clarity dont

eye contact

community join associations

dont sound dogmatic