PowerPoint Presentation

UCAnalyticsMONITORING AND REPORTING FOR UNIFIED COMMUNICATIONS

6-Apr-13

User AdoptionCosts / BillingQoE / Capacity PlanningEmployee ProductivityMAKE UC MANAGEABLE,MEASURABLEANDPRODUCTIVE

RELEVANT INFORMATION THROUGH CUSTOMISABLE DASHBOARDS AND AUTOMATED REPORTS

DASHBOARDCONFIGURABLE LAYOUTDYNAMIC CHARTSDIRECT FILTERINGSINGLE CLICK REPORTINGREAL TIME SNAPSHOTUPDATED EVERY 60 SECONDS

MONITORS

QUALITY TREND

MEAN OPINION SCORE

LYNC / S4B CLIENT TYPES

CONFERENCE STATISTICS

CALL TYPE SUMMARY

GATEWAY SUMMARY

MONITORS

INBOUND CALL HANDLING

TOP DESTINATIONS

CALL STATISTICS

CALL DETAILS

INBOUND CALL SUMMARY

CALL DISTRIBUTION BY LOCATION

REPORTING

Standard TemplatesUser AdoptionQualityCapacityCostsPresenceProductivityReport DesignerDesign your own formatDrag and drop desired fieldsReport StyleCompany logoChange colour schemeCompany details

REPORT BUILDERSORT AND SUMMARISEFILTERSCHART OPTIONSSCHEDULE REPORTSEXCEL, PDF, WORD, CSV

ALARMSEmail notificationSelect call conditionsThreshold on:CostDurationRingtimeQuality (MOS)Error ID

BUDGETMonthly Cost or DurationEmail notification at %Bar outbound dialling

SECURITY POLICIESUsername and passwordSupports AD AuthenticationRestrict all featuresRestrict at organisation level

ON-PREM

CLOUD

INTEGRATIONSUPPORTS

UCAnalytics

UC Analytics Server(SQL Based)

Monitoring ServerCDRsArchiving ServerIM TranscriptsFront End Pool

Pulls approximately every 60 seconds

Pulls approximately every 1-2 seconds

Live Calls(Cloud requires a CDR retriever to be installed on customer site UCA + is only available on prem)

UC Analytics +SUPPORTING LYNC / S4B RESPONSE GROUPSLIVE CALLS INFORMATIONREAL TIME WALL BOARDSPRESENCE STATUSES

UCAnalytics +

PRESENCE STATUS

RESPONSE GROUP SUMMARY

RGS WALL BOARD

PRESENCE STATISTICS

Wall Boards

ACTIVE CALLS

UCAnalytics +

UCAnalytics +

PRESENCE DETAILSReport ExamplesRESPONSE GROUP AGENT LOGINPRESENCE SUMMARY

UCAnalytics +

UC Analytics +Key Health IndicatorsProcessor Usage %Available Disk SpaceDisk Operations

Health Monitor

SQL ServerHealth Monitor

Front End ServerHealth Monitor

MCUHealth Monitor

www.codesoftware.net

info@codesoftware.net

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