UX @ WC

The User Experience at Toilets An Example for "Design by Users" & "Bring-your-own-Device", not for "User-centric Design"

Barcamp "UX Camp Hamburg 2016"

Autor: Rolf HemmerlingSlides: http://www.slideshare.net/hemmerling/License: Creative Commons - Attribution-ShareAlike 4.0 Generic ( http://www.creativecommons.org/licenses/by-sa/4.0/ )Date: 2016-08-13

Table of Contents

As-Is State by Examples

Design Analyis at Flipchart

Traditional Design

Manufacuturer Design

Design by Users

Flipcharts created during the Barcamp Session

Resume

1 As-Is State by Examples

Bring your own Device: Soap, Desinfection, Paper Towel, Toilet Paper from Supermarket

2 Design Analyis at Flipchart

Lavatory with built-in tools and bring-your-own-device tools ( soap, paper towel, desinfection )

WC with different versions of toilet paper spenders

Chart: Price of paper towels/m vs. price of a airstream-based hand dryer

3 Traditional Design

Technology: Soap piece

Textile towel

Feature:Multiple use of the items

Soap pieces aren't just used 100%, but just to a minimum size

User Experience: Hesitation about multiple use of items, used before by other users :-(

Disgust to use dirty-looking soap and dirty textile towels :-(

4 Industrial Manufacturing Design

Technology: Mechanical machines of the 1960th, 1970thSoap spender

Paper towel spender

Features:Need for professional maintainance

Sometimes need for professional commodities ( e.g. special toilet paper roles )

User Experience: The devices ( e.g. paper towel spenders ) are often not properly working even if filled with items, or empty :-(

Fill level of soap spenders is usually invisible :-)

Clean single-used items :-)

5 Design by Users

Bring Your own Device, Supermarket DesignSoap spender, Paper towel, Paper toilet paper

FeaturesLow price

User ExperienceSelf-service instead of professional service :-)

100% emptying, fill level of soap spenders is invisible :-)

Clean single-used items :-)

Contamination of unused paper towels with water :-(

Sometimes improper thinning of fluid soap with water :-(

6 Flipcharts created during the Barcamp Session

7 Resume

"Design by Users" by "Bring-your-own-Device" win over industrial "User-centric Design", as it is more comfortable for the users

PS: I won the main price at the Barcamp tombola, a conference ticket :-)