ux love potion: influencing through collaboration
Post on 18-Oct-2014
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DESCRIPTION
Intuit's Alissa Briggs, senior user experience manager and principal designer, and Raman Hansi, principal experience design researcher and innovation catalyst, shared this presentation at SXSW Interactive 2014, detailing how they brewed a “UX love potion” to transform teammates and stakeholders into advocates to create the 5-star Intuit Snap Payroll app. Also follow Alissa (@alissadesigns), Raman (@rums813) and Intuit (@IntuitInc) on Twitter.TRANSCRIPT
INFLUENCING THROUGH COLLABORATION
UX LOVE POTION
#UXLove
Alissa Briggs Sr. Manager & Principal Designer
@alissadesigns
Raman Hansi Principal Design Researcher
@rums813
Payroll
UX LOVE POTION
Get personal
Go beyond roles
Embrace customers
Get personal
Embrace customers
Go beyond roles
Get personal
Embrace customers
Go beyond roles
Meet them where they are
Get personal
Meet them where they are
Find common interests
Get personal
Meet them where they are
Find common interests
Build relationships over time
Get personal
Get personal
Embrace customers
Go beyond roles
Get personal
Embrace customers
Go beyond roles
Start small
Embrace customers
Start small
Provide guidance and support
Embrace customers
Embrace customers
Start small
Provide guidance and support
Make it ongoing
Get personal
Embrace customers
Go beyond roles
Get personal
Embrace customers
Go beyond roles
Personalize their invitation
Go beyond roles
Personalize their invitation
Be a facilitator
Go beyond roles
Personalize their invitation
Be a facilitator
Go beyond your own role
Go beyond roles
Get personal
Embrace customers
Go beyond roles
Single senior leader
Team thinking about senior leader as SBO
Bunch of leaders, sad
Bunch of leaders, happy
Smiling faces with heart
Get personal
Embrace customers
Go beyond roles
