introduction · web viewthe bidder agrees to perform the required services as defined in the scope...

Annexure CProposal Format and Response FormtoIT Backup, Storage, Network Storage, Server and Virtualisation

Private & Confidential

ACSA

Annexure 1C

Private & ConfidentialACSA

Annexure C - Proposal Format and Response Form

Page 11 of 17

Table of Contents1.Introduction32.General Instructions43.Functional & Technical Criteria53.1Resources53.1.1Project Management5Please ensure POPI compliance53.1.2Technical Resources63.1.2.1Technical Resources Server and Virtualisation73.1.2.2Technical Resources Backup83.1.2.3Technical Resources Storage and Storage Networking93.2Proven Experience 103.2.1Server & Virtualisation103.2.1.1Physical Server References (> 70 Physical Servers)113.2.1.2Virtual Server References (> 200 Virtual Machines)123.2.2Backup, Storage, and Storage networking133.2.2.1Backup References (> 100 Backup Nodes)143.2.2.2Storage Array References (> 5 Storage Arrays)153.2.2.3Storage Area Networks References (> 20 Storage Area Switches)164.Preventative Maintenance Schedule, Corrective Maintenance Procedures and a Resource Schedule17

1. Introduction

This Proposal Response Template provides Bidders with the basis for submitting a formal proposal to ACSA. The proper use of this template will ensure a clear response to ACSA's

The response should follow the structure as outlined in this Proposal Response Template.

The Bidders is requested to keep any additional appendices to a minimum and only attach material if it is deemed essential for the evaluation and understanding of this proposal.

Any submitted appendices must be clearly referenced and numbered throughout this response.

2. General Instructions

The Bidder agrees to perform the required services as defined in the scope of work and associated annexures to enable ACSA to achieve the required service objectives and deliverables as mapped for the duration of the contract, as well as performing preventative maintenance tasks and day to day service requests, at the defined service levels outlined in the Scope of Work.

Bidders are required to complete the tables below with respect to their proposed solution, indicating whether the below specifications are met.

The Bidders are requested to provide documentation in support of the responses in the tables below. If supporting documentation and/or proof thereof is not provided, the information will be considered as a non-response.

All the supporting documents and/or proof thereof must be properly indexed under a separate Appendix, together with page numbers indicating the location of such supporting document and /or proof.

Failure to clearly index and paginate may lead to sections not being evaluated due to not being located by the evaluation team and therefore be considered non-responsive

3. Functional & Technical Criteria

3.1 Resources

3.1.1 Project Management

Instructions to Bidders: Provide proof of available Project Manager with PMBOK or Prince 2 certification AND a minimum of 2 years experience Please do not provide CVs. Prove years of experience via reference letters for projects worked on. The reference letter MUST refer to the resource of whose certification is provided.

Please ensure POPI compliance

Only 1 resource is required as a minimum. Additional can be supplied

Provide Proof under Appendix P

Resource #

Certification

Year Obtained

Years of Experience

Reference in Document

Prince 2

PMBOK

1

2

3

3.1.2 Technical Resources

Instructions to Bidders: Provide proof of valid certified technical resources for the areas in the table below. Please do not provide CVs. Prove years of experience via reference letters for projects worked on. Only the minimum as indicated in the tables are required. Additional can be supplied.

The certifications in the tables below is the minimum required, Higher certification levels can be submitted and will be accepted.

The reference letter MUST refer to the resource of whose certification is provided.

A Copy of the Certificate for each of the resources that is being submitted is required.

Please include a full reference to the section and page number for the certificates and references

If one resource has more than one Certification the resource can be used multiple times.

Please ensure POPI compliance

Provide Proof under Appendix Q Server and Virtualisation

Provide Proof under Appendix R Backup

Provide Proof under Appendix S Storage and Storage networking

3.1.2.1 Technical Resources Server and Virtualisation

Certification

Minimum Quantity of Certified Resources Required

Minimum years of experience

Qty Available

Certification Name

Expiry Date

Years of Experience

Proof Provided (YES/NO)

Reference in Submission

HP ATP Server Solutions Specialists

1

2

IBM Certified Administrators AIX

1

2

VMware Certified Professional 6 Data Centre Virtualization (VCP6-DCV)

1

2

3.1.2.2 Technical Resources Backup

Certification



Qty Available

Certification Name

Expiry Date

Years of Experience



Backup (Plan and Design)

EMC Technology Architect (EMCTA): Backup Recovery Solutions Specialist

1

2

Backup (Deploy)

EMC Implementation Engineer (EMCIE): Data Domain Specialist

1

2

Backup (Deploy)

EMC Implementation Engineer (EMCIE): Avamar Specialist

1

2

3.1.2.3 Technical Resources Storage and Storage Networking

Certification



Qty Available

Certification Name

Expiry Date

Years of Experience



Storage (Plan and Design)

EMC Technology Architect (EMCTA): VNX Solutions Specialist

1

2

Storage (Deploy)

EMC Implementation Engineer (EMCIE): Unity Solutions Specialist

OR

EMC Implementation Engineer (EMCIE): VNX Solutions Specialist

1

2

Storage Networking (Deploy)

EMC Implementation Engineer (EMCIE): Storage Area Network (SAN) Specialist

1

2

3.2 Proven Experience

3.2.1 Server & Virtualisation

Instructions to Bidders: Provide an original signed / stamped contactable letter of reference on a company letterhead as proof of national server and VMware hardware and related software maintenance experience.

Include a minimum of:

2 references with greater than 70 physical servers and

2 references with greater than 200 virtual machines.

Please cover all the mandatory information in the tables below in the reference letters.

Avoid using ACSA as a reference client or include ACSA as a third (3rd) reference.

Provide Proof under Appendix T

3.2.1.1 Physical Server References (> 70 Physical Servers)

Information Requirement

Mandatory

Reference Details 1


Reference Details 2


Company Name

Y

Industry

N

Scope of services provided

Y

% Mean Time to Repair SLR achieved

N

Environment size

Y

Start Date

N

Contract Term

N

Contact Person

Y

Contact Telephone Number

Y

Contact Position/Job Title

Y

Contact e-mail address

Y

3.2.1.2 Virtual Server References (> 200 Virtual Machines)


Mandatory

Reference Details 1


Reference Details 2


Company Name

Y

Industry

N


Y


N

Environment size

Y

Start Date

N

Contract Term

Y

Contact Person

Y


Y

Contact Position

Y


Y

3.2.2 Backup, Storage, and Storage networking

Instructions to Bidders: Provide an original signed / stamped contactable letter of reference on a company letterhead as proof of national Backup & Storage hardware and related software maintenance experience.

Include a minimum of

2 references with greater than 100 backup nodes,

2 references with greater than 5 storage arrays and

2 references with greater than 20 Storage Area Network switches.

Please cover all the mandatory information in the tables below in the reference letters

Avoid using ACSA as a reference client or include ACSA as a third (3rd) reference.

Provide Proof under Appendix U

3.2.2.1 Backup References (> 100 Backup Nodes)


Mandatory

Reference Details 1


Reference Details 2


Company Name

Y

Industry

N


Y


N

Environment size

Y

Start Date

N

Contract Term

Y

Contact Person

Y


Y

Contact Position

Y


Y

3.2.2.2 Storage Array References (> 5 Storage Arrays)


Mandatory

Reference Details 1


Reference Details 2


Company Name

Y

Industry

N


Y


N

Environment size

Y

Start Date

N

Contract Term

Y

Contact Person

Y


Y

Contact Position

Y


Y

3.2.2.3 Storage Area Networks References (> 20 Storage Area Switches)


Mandatory

Reference Details 1


Reference Details 2


Company Name

Y

Industry

N


Y


N

Environment size

Y

Start Date

N

Contract Term

Y

Contact Person

Y


Y

Contact Position

Y


Y

4. Preventative Maintenance Schedule, Corrective Maintenance Procedures and a Resource Schedule

Instructions to Service Providers:

Provide a detailed preventative maintenance plan guided as per the High-Level detail in Annexure 1A Section 12.

All requirements as per the scope of services must be included. Make note of common/generic OEM recommended procedures, tool kits and task lists.

Use the Space below to submit the reference to the Proposal in your submission (Section and page numbers)

Provide Proof under Appendix V

Reference in Document

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