virtualised hosted lync - interoute · virtualised hosted lync example implementations interoute...

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Product Overview Interoute offers Cloud Hosted Enterprise Lync at a fixed monthly price per user, giving you the ability to remove all requirements for PBX, desktop phones, on-site installation and maintenance.

Interoute’s high capacity, low latency pan-European network supports our Hosted Lync Unified Communications-as-a-Service (UCaaS) which includes SIP trunking and video room integration.

The dedicated solution is fully virtualized so rapid service deployment is possible and it may be deployed into any one of Interoute’s Virtual Data Centres.

The solution includes unlimited Internet access for external guests and Lync clients connecting to the solution via the Internet.

UNIFIED COMMUNICATIONS

Virtualised Hosted Lync

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Example Implementations Interoute Hosted Lync enables customers to keep their users connected everywhere, on devices running Windows as well as other operating systems such as iOS for Apple, as part of their everyday productivity experience.

Lync provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience.

Interoute Hosted Lync users can also connect to anyone using traditional video conferencing solutions such as those from Cisco and Polycom, enabling rich communication with colleagues, customers and suppliers around the world.

Organizations can purchase Interoute Hosted Lync as a standalone service or as part of a complete communication solution from Interoute. This can include MPLS based WAN connectivity, SIP trunking for outbound calls, Direct Dial Inward numbers for inbound call support, Video bridging services and dedicated video endpoints, and other hosted applications such as Hosted Exchange.

Organizations that subscribe to Interoute’s Hosted Lync retain control over the collaboration services they offer to users, but they do not have the operational burden of on-premises server software. These servers are housed in Interoute’s Virtual Data Centres and are accessible to users on a wide range of devices from inside a corporate network or over the Internet.

Technical Product Details Up to 5000 Lync users are supported in a standard instance setup configuration with Virtual Data Centre

enabled scalability to add additional server resource for potentially 10’s of thousands of users to be supported for a single customer

Users may have the Enterprise or Enterprise Plus Lync functionality.

Active directory synchronisation is supported as standard

Direct Active Directory integration (Deployment in Customer AD domain) is supported as standard

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Technical Service Details for Lync 2010 Hosted Resilient Lync uses Microsoft Lync Server 2010 Enterprise and comprises the following Lync server roles:

Lync Front End

Lync Mediation

Lync Edge

All the above roles are resilient with two servers in each “role” pool. SIP traffic is load balanced with DNS load balancing and HTTP/HTTPS traffic is hardware load balanced.

List of components in the environment:

Role in Architecture Feature provided Detail

Lync Front End Server

1. User authentication and registration 2. Presence information and contact card exchange 3. Address book services and distribution list expansion 4. IM functionality, including multiparty IM conferences 5. Web conferencing and application sharing (if deployed)

Windows 2008 R2 with Lync Server 2010 Enterprise edition software

Lync Edge Server 1. Enables communications outside firewalls 2. Enables communications with federated partner

organizations

Windows 2008 R2 with Lync Server 2010 Enterprise edition software

Hardware load balancer

Load balances HTTPS traffic to Front end Servers 1. Enabling external users to download meeting content for

your meetings. 2. Enabling external users to expand distribution groups. 3. Enabling remote users to download files from the

Address Book service. 4. Accessing the Microsoft Lync Web App client. 5. Accessing the Dial-in Conferencing Settings webpage. 6. Accessing the Location Information service. 7. Enabling external devices to connect to Device Update

web service and obtain updates. 8. Enabling mobile applications to automatically discover

mobility URLs from the Internet.

Resilient Load balancer cluster

Firewall Firewall Resilient Firewall

SQL Server Lync database Windows 2008 R2 with 2008 SQL Server

AD, DNS, DC 1. AD 2. Internal DNS Server 3. Domain Controller for Lync deployment

Windows 2008 R2

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Technical Service Details for Lync 2013 Hosted Resilient Lync uses Microsoft Lync Server 2013 Enterprise and comprises the following Lync server roles:

Lync Front End

Lync Mediation

Lync Edge

Office Web Apps

All the above roles are resilient with two servers in each “role” pool. SIP traffic is load balanced with DNS load balancing and HTTP/HTTPS traffic is hardware load balanced.

List of components in the environment:

Role in Architecture Feature provided Detail

Lync Front End Server

1. User authentication and registration 2. Presence information and contact card exchange 3. Address book services and distribution list expansion 4. IM functionality, including multiparty IM conferences 5. Web conferencing and application sharing (if deployed)

Windows Server 2012 with Lync Server 2013 Enterprise edition software

Lync Edge Server 1. Enables communications outside firewalls 2. Enables communications with federated partner

organizations

Windows Server 2012 with Lync Server 2013 Enterprise edition software

Hardware load balancer

Load balances HTTPS traffic to Front end Servers 1. Enabling external users to download meeting content for

your meetings. 2. Enabling external users to expand distribution groups. 3. Enabling remote users to download files from the

Address Book service. 4. Accessing the Microsoft Lync Web App client. 5. Accessing the Dial-in Conferencing Settings webpage. 6. Accessing the Location Information service. 7. Enabling external devices to connect to Device Update

web service and obtain updates. 8. Enabling mobile applications to automatically discover

mobility URLs from the Internet.

Resilient Load balancer cluster

Firewall Firewall Static configuration. Resilient Firewall

SQL Server Lync database Mirrored Pair of Windows Server 2012 with SQL Server 2012 Standard. SQL Server Express as a witness for automatic failover in case of failure

AD, DNS, DC 1. AD 2. Internal DNS Server 3. Domain Controller for Lync deployment

Windows Server 2012

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Dependencies When deploying Hosted Lync in a separate resource domain, to synchronize users from the customer

Active Directory to Hosted Lync the customer must:

o Install a user synchronization software on every Domain Controller that user passwords may be changed on, not including read-only domain controllers. Interoute shall provide the synchronisation softwareⁱ.

o For non-Interoute IPVPN customers the synchronization software must have connectivity towards a public Interoute synchronization server IP address. Proxy environments are supported for this.

o For IPVPN customers Hosted Lync can be added as a new site on their IPVPN.

o The customer is responsible for distributing the Root certificate of the Lync resource domain to the Lync client PCs (applicable for IPVPN customers only when connecting directly to Lync Front End pool).

ⁱSynchronization tool intercepts user password changes, AES encrypts the user password and chosen attributes and sends them to the

Synchronization server to be written in the Resource forest Active Directory to enable single sign-on for users.

When deploying Hosted Lync directly on the Customer Active Directory domain (Direct Active Directory integration):

o Customer must be an IPVPN customer

o The Customer’s Active Directory domain functional level must be Windows 2003 or above

o Customer will be required to expand the Active Directory schema to support Lync 2013

o Customer will need to accept all the machines running Lync services to their domain

o There should be no previous deployment of Lync in the Customer domain, if a deployment exists, the deployment should be considered non-standard as it requires additional professional services

o Lync Users Distributed File System (DFS) and will require additions to any existing domain-based DFS configuration in the Customer domain

The customer is responsible for changes in their DNS.

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Limitations

See client PC requirements on Microsoft Technet for Lync 2010:

http://technet.microsoft.com/en-us/library/gg412781.aspx

See client PC requirements on Microsoft Technet for Lync 2013:


Customer Access & Permissions with Lync Control Panel

Role Tasks allowed Underlying Active Directory Group

CsVoiceAdministrator Can create, configure, and manage voice-related settings and policies.

CS Voice Administrators

Edge Administration Can Add & Remove Federations to Partner organisations. Can Change the Edge Policies from Open (dynamic) Federation to closed ACL - based.

Custom

List of all cmdlets available here:

https://www.zettabox.com/Download.aspx?shareID=1c0fbddb-4881-4c7c-b862-83bb01841830



https://www.zettabox.com/Download.aspx?shareID=1c0fbddb-4881-4c7c-b862-83bb01841830

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Tasks & Responsibilites

Task Customer

Responsibility

Interoute

Responsibility

Description

User Management

Interoute provided user synchronisation client installation, basic configuration and maintenance

Interoute shall provide the customer; software and a guide detailing how to install and set up a user synchronisation client on the customer’s AD server(s). The customer is responsible for following the guide, installing and configuring the software on all necessary AD servers. The customer is responsible for ensuring that the synchronisation client is running at all times and configured as described in the provided guide.

For customer opting for Direct Active Directory integration the Synchronisation client is not required.

New Lync User creation O Interoute shall automatically, via the synchronisation

client provided, create new Lync users so long as the

customer’s purchased Lync user limit has not been

reached and where the customer has populated their

AD server(s) with the correct information.

For Customers opting for Direct Active Directory

integration, the customer is responsible for creating

new users

New/Existing Lync User

administration

The customer is responsible for maintaining user information and related Lync specific attributes in AD. Changes will be automatically populated via the synchronisation Can also be performed as a chargeable professional service by Interoute. Note that not all Lync user configuration is possible via

AD attributes, the Lync Control Panel must be used for

other configuration.

Lync Control Panel

Initial Lync Control Panel

Configuration

Interoute shall configure initial settings via the Lync control panel in order for the Hosted Lync solution to access the PSTN via Interoute One

Lync Control Panel Interoute shall provide the customer’s named voice/IT administrator users with Voice Admin access to the Lync control panel from which voice policy, workflow, queue, group management, federations, dial plans and all other functionality as detailed in Microsoft’s

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documentation of the Lync control panel can all be configured. Can also be performed as a chargeable professional service by Interoute

Server Management

Server Operating System

updates/patches

Interoute shall manage the server operating system patching and updates. This is performed during planned maintenance periods. Please refer to the Interoute planned works process.

Reboot/Restart/Power-

on/Shutdown

Interoute shall perform these actions when necessary. Under normal circumstances these actions would only be performed inside a planned maintenance period (please refer to the Interoute planned works process), but if the service is degraded or unavailable then these actions may be performed without notice.

Lync Server software

Lync server software

updates/patches

Interoute shall manage the Lync server software patching and updates. This is performed during planned maintenance periods. Please refer to the Interoute planned works process.

Upgrading to future Lync

Server versions

Performed as a chargeable professional service by Interoute

Problem resolution

Raising Trouble tickets The customer is responsible for raising known issues with the service via Interoute’s standard trouble ticketing process.

Working trouble tickets Interoute shall work to resolve a known issue within the agreed SLA with the customer, where a trouble ticket has been raised and where the cause of the issue is Interoute’s responsibility

Clients and Devices

Lync Clients Customer is responsible for installing, configuring and maintaining Lync clients

Lync Devices Customer is responsible for installing, configuring and maintaining Lync devices (hard phones, video devices etc.)

Other The customer is responsible for any task not mentioned above.

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Service Options Standard solutions

Interoute offer three service options with Hosted Lync:

Service Option Pricing Description

Hosted Lync Enterprise

Per hosted service instance plus price per user

Includes all Lync Features

Hosted Lync Enterprise Plus

Per hosted service instance plus price per user

Includes all Lync Features plus: inclusive SIP trunk integration and provision for connectivity to the Public Switched Telephony Network (PSTN)

Federation to Interoute’s Lync-to-video platform (available Q1/14)

Per hosted service instance

Enables customer hosted Lync clients to connect to Interoute’s Cloud video platform providing access to continuous presence virtual meeting rooms and the ability to meet other Lync users or external non-Lync video endpoints in these rooms

Enterprise Plus has a higher per user charge than Enterprise

Customers may have a mixture of Enterprise users and Enterprise Plus users on one Hosted Lync instance. Both user license options are currently offered with a choice of either Lync 2013 or Lync 2010 hosted server instances.

Extra Features

Further to the above Service Options, the following features can be used to complement your Lync Solution:

Optional Feature Description Additional charges

Outbound PSTN connectivity via Interoute One for Microsoft Lync

Allows the customer to dial out to the PSTN from Lync, only included with Enterprise Plus solution

Yes, for outbound call minutes

Inbound PSTN connectivity via Interoute One DDIs

Allows the customer to receive calls from the PSTN Outbound PSTN connectivity is a prerequisite for this inbound functionality Over 50 countries available

Yes, for Direct Dial Inward (DDI) numbers that vary in price by country of DDI and volume

IPVPN connectivity via the customer’s IPVPN (SVC-IPVPN).

Enables all traffic originating on the customer IPVPN towards the Lync environment, and vice-versa, to remain on-net where possible.

Inclusive if using existing Interoute VPN connectivity

Lync Server Licence Migration

Should a customer already have the same Lync server licences that will be deployed in this solution with a valid service assurance contract then they can be migrated to Interoute by completing a Microsoft Licence Verification process. This reduces the solution price

Standard inclusive option

Lync Client/Device Licence Honesty

Where a customer has existing Lync client and/or device access licences with a valid service assurance contract then these may be presented to Interoute and this reduces the solution price. Existing licences may be migrated or upgraded and migrated.

Standard inclusive option

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Non-standard solutions

These include:

Interoute providing physical handsets and devices for Lync. Interoute recommends that the customer purchase handsets and devices direct from local suppliers. Interoute has tested various makes and models of handsets, headsets and web cameras and Interoute can provide a recommended list of such devices.

Integration of Lync with per customer dedicated video infrastructure, enabling communication to video endpoints within the customer’s LAN/WAN.

Persistent Chat Functionality

Archiving functionality

QoS

integration of Lync with per customer dedicated video infrastructure, enabling communication to video endpoints within the customer’s LAN/WAN.

These must be requested as a bespoke service, and will incur chargeable Professional Services to produce a Statement of Work identifying how the required solution could be provided.

Lync Version Comparison Charts


Lync 2010 Enterprise Resilient Lync 2013 Enterprise Resilient

Outbound PSTN O O

Inbound PSTN O O

IPVPN connectivity O O

Lync Server Licence Migration

Lync Client/Device Licence Honesty

Voice & Video over IP on Mobile clients

Performance Statistics

Availability As part of Interoute’s SLA, records of service availability can be provided to demonstrate Interoute’s performance against the SLA




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Key Features & Benefits

Key Features

Fully resilient, virtualised Microsoft Lync, hosted in Interoute’s virtual datacentres within the EU, with the ability for the customer to choose which country it will be hosted in

Built according to Microsoft’s best practices, using familiar Microsoft Windows, SQL and Lync

Secured and scaled with best of breed load-balancers and firewalls

Software resiliency to mirror hardware resiliency

Integrated resilient Lync SIP trunks to Interoute’s cost-effective Voice Network for PSTN termination

National interconnects for emergency services support

Inbound DDI’s in 50+ countries with porting supported

Detailed Features

Instant Messaging & Presence Supported Note

PC-to-PC and Multi-party IM

PC-to-PC and Multi-party File Transfer

PC-to-PC computer audio

PC-to-PC computer video

Rich Presence

Skill Search Bespoke Requires Sharepoint

IM/P from Office applications Bespoke Requires Application Server

PC-to-PC IM, audio, and video with users at Federated & public IM Networks (Skype)

O Federations to partner organizations and Skype are configured as Prof. Services

Conference Attendee Experience: Join an ad hoc or scheduled meeting; send/receive audio/video; view shared applications; view-/write whiteboard – as authenticated user

Conference Presenter Experience: Upload and advance PowerPoint slides; initiate recording; share applications; manage roster; manage meeting lobby; Use DTMF controls– as authenticated user

View application sharing session (Attendee Experience)

Audio, video, and web conferencing Supported Note

Initiate/schedule ad-hoc multi-party audio conference Scheduling requires Outlook plugin

Initiate ad-hoc multi-party video conference

Initiate ad-hoc application sharing (p2p or multi-party)

Initiate ad-hoc white boarding (p2p or multi-party)



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Schedule and host conferences on the audio conferencing bridge Scheduling requires Outlook plugin

Schedule web conferences Scheduling requires Outlook plugin

Access Interoute’s Cloud video platform for virtual meeting rooms with ability to meet other Lync users or external non-lync video endpoints

Coming Q1/14

Enterprise Voice Technology Supported Note

Ad-hoc multi-party audio conference (incl. dial-out to PSTN and/or PBX user)

UC and PBX Call Control(click to call, answer, hold, resume, transfer, park)

Visual access to voicemail (requires Exchange UM for voicemail) O Supported for Microsoft Exchange Online with Professional services

Additional telephony features (call park, receive, report, inbound private)

O Professional Services

Routing Rules (includes team call, call forward, simul-ring) O Professional Services

Emergency call/ E911 Capabilities Requires the Dial out to PSTN with optional DDIs to be purchased.

Delegation

Response Group Agent and Agent Anonymity Bespoke

Survivable Branch Appliance Bespoke

Dial out to PSTN via integrated SIP trunk O

Receive calls from PSTN via optional DDIs O Dial-in conference number configurations as professional services. LineURI DDI for users is supported with AD Synchronization

Lync Management Features Included / billable

Note

Ad-hoc multi-party audio conference (incl. dial-out to PSTN and/or PBX user)

UC and PBX Call Control(click to call, answer, hold, resume, transfer, park)

Visual access to voicemail (requires Exchange UM for voicemail) O Supported for Microsoft Exchange Online with Professional services

Additional telephony features (call park, receive, report, inbound private)




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Lync Integrations Included / billable

Note

Exchange UM (Voice Mail) Integration with Microsoft Online Exchange


Key Benefits

Rapid, low-risk deployment

Integrates with existing solutions for migration/expansion of capabilities

Directly connected to Interoute video cloud for integrated video bridging

Unifies communication with video, messaging and collaboration internally and externally via federation

Single supplier SLA for complete communication solution with underlying network connectivity



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Related Products & Services Interoute One SIP Trunking

Interoute Video Services, e.g. Multi-point Conferencing

Interoute Unified Connectivity Services, e.g. IP-VPN

Interoute Application Management, e.g. Managed Exchange

Product Codes Product Code Description

SVC-LYNC-V2010ER Lync 2010 Enterprise Resilient

SVC-LYNC-V2013ER Lync 2013 Enterprise Resilient

SVC-LYNC-F2010 Federation to Interoute’s Lync-to-video platform

How to order Order through an Interoute Account Manager,

Alternatively, go online to http://www.interouteone.com/ & sign up for a free trial.

Further Information & Support For product queries please consult with your account manager in the first instance.

For further features and description of products, refer to www.interoute.com

http://www.interouteone.com/

http://www.interoute.com/

virtualised hosted lync - interoute · virtualised hosted lync example implementations interoute...

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