ward north american
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Ward North American
“The Perfect Partnership”
All brand or product names are trademarks or registered marks of their respective owners.Ward North American is an equal opportunity employer and values the diversity of its people.Ward North American proprietary and confidential.
“Quality by Design”Your Global Relocation Solution
Ward North American
The difference is…
Passion for Quality
100% Pack & Haul Fleet
Ward University Training Development
100+ Dedicated Pack & Haul Units
Multiple Locations
State-of-the-Art Facilities
Superior Execution
Drivers compensated for superior service
40 hour minimum classroom training for all Ward North American employees, through the Ward University program
Fleet labor managed by corporate policy
Mandatory Criminal Background Checks and Drug Testing on every Ward employee
Centralized Customer Service Team
Direct Communication between Fleet Operations and Customer Service Team
Accurate “Real-time” updates to transferee
Customer service team matched to your company culture
Team members cross-trained to manage multiple accounts
Trained & empowered to make immediate financial decisions in the best interest of your transferee
Relocation Services
Domestic Relocation
International Relocation
Office & Industrial Relocation
Warehouse, Storage & Distribution
Awards & Accomplishments
Origin Services Award (2004, 2005, 2006, 2007)
Overall Quality Award (2002, 2003, 2004, 2005, 2006, 2007)
Hauling Excellence Award (2003, 2004, 2005, 2007)
Customer Choice Quality Award (2003, 2004, 2005, 2006, 2007)
Customer Choice Quality Award – Int’l (2004, 2005, 2006, 2007)
Texas Instruments Supplier Excellence Award (2005, 2007)
and…………..
Every year one recipient is selected out of over 500 North American Van Lines agents for excellence in the
following categories-
Sales Growth, Overall Quality, Superior Customer Service, giving back to the network
Agent of the Year 2002!Agent of the Year 2003!Agent of the Year 2004!Agent of the Year 2005!Agent of the Year 2006!Agent of the Year 2007!Agent of the Year 2008!
Quality by Design
Our quality is in our people
Experienced Knowledgeable Dependable Loyal
Our Vision
To be recognized as the most customer-focused provider of quality relocation services anywhere in the world.
San AntonioDallasAustinKilleenPhoenix
Houston – Winter 2009Washington DC – Spring 2010
Ward Locations
Our Clients
AAFESAT&TBurlington Northern Santa FeCancer Therapy Research CenterChic Fil AHarland ClarkeDPR ConstructionEDS/Excellerate HROEpiscopal Diocese of West TexasExxon MobilGameStopGolden CorralHEB GroceryHitachi ConsultingHyundai Motor ManufacturingKinetic Concepts
Nustar Energy LLPHyundai Motor ManufacturingKinetic ConceptsNustar Energy LLPPilgrim’s PridePrimacy RelocationSan Antonio SpursState Farm InsuranceSW Foundation for Biomedical ResearchTesoro PetroleumTexans Credit UnionTexas InstrumentsTHS SportsCartus / USAAValero Energy
Contacts
Kevin Kish – Senior VP National [email protected]
Kate Houston – Director of Client [email protected]