Job Description – Community Programs ManagerJob Title Community Programs Manager Team ManagementReports to CEOKey internal relationships Management team, staff and boardKey external relationships Macular Disease Community, government contract managers,

selected collaborative corporate partners.Direct Reports Education, Outreach and Tele-Coaching Staff – Sydney,

Melbourne and BrisbaneShared administration support

Date Created June 2019Salary Negotiable – depending on experience. Access to salary

sacrifice and meal/entertainment benefits. Award Common law contract – Modern Award

Our Values

We Value How we Demonstrate our ValuesClient Centricity We strive to achieve better outcomes for people living with or

at risk of macular disease – the centre of everything we do.Integrity & Accountability We do what we say we will and are fully accountable to our

investors and communityInclusiveness We provide opportunities for meaningful input by the macular

disease communityEvidence & Knowledge Our work is evidence based informed by Australia’s leading

experts in research and medical science. Collaboration We work collaboratively with others to achieve optimal

outcomes for the low vision/macular disease communityInnovation We embrace innovation to be the best we can be

ABOUT US: The Macular Disease Foundation Australia (MDFA) is a national for purpose organisation. Its purpose is to reduce the incidence and impact of macular disease – the leading cause of legal blindness and severe vision loss in Australia. MDFA is on an exciting journey of creating innovative new supports and services for better health literacy and quality of life outcomes for the people living with and at risk of macular disease. MDFA works within the Theory of Change model for optimal health and wellbeing outcomes for our community and embrace Results Based Accountability for planning and reporting purposes – so we can effectively measure and know the difference we and stakeholders make for better community outcomes.

POSITION STATEMENT: Under the direction of the CEO, the Community Programs Manager, is responsible for quality services and initiatives that positively support the macular disease community. This position is accountable for service design, development, delivery, evaluation and programs performance.

ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs.

Key Responsibilities

Core Functions What Success Looks Like

Program design and content development

In collaboration with the CEO, the Consumer Reference Group – design new support and education program content that is evidence based/best practice.

Oversee and co-develop education program development in collaboration with the Medical Affairs Manager and/or external experts that is best practice/evidence based.

Optimise business systems capability and ensure work flows provide a seamless and enhanced customer experience to capture appropriate data for performance reporting and continuous improvement purposes.

Customer evaluation highly rate content and quality of education and program content and design.

Program content is fresh, evidence based and relevant and highly rated by clients.

Staff are optimally engaged with using key functionalities of the business system for timely support and follow up of clients.

Program Delivery

Lead staff in delivery of quality and timely services to our community.

Ensures internal policies, procedures systems and structures support optimal program performance.

Contribute to development of new initiatives for better patient support and outcomes.

Identifying and negotiating target audiences/venues for education delivery.

Development, implementation and evaluation of patient self-managed digital support services and initiatives.

Apply learnings from Community Impact Evaluation & leveraging the lived experiences of our Consumer Reference Group to understand the needs of our community and deliver services that best meet their needs.

Service experience is rated highly via Macular Disease Impact Evaluation results.

Adherence to policies and procedures

Use of data/evidence to inform continuous improvement.

Data design and analytics is appropriate for reporting purposes and is accurate.

Sector Collaboration

Manage relationships with key service providers for collaborative opportunities that might better

Our register of complementary services is comprehensive so that we

support the MD community. Develop sector intelligence on

complementary services or initiatives that may be of value to our community.

Enhance development of a complementary service register so that we can more effectively link our community to services that will support them or enhance their quality of life.

can explain service systems, entitlements and effective linkages for supporting our community.

Contract Fulfillment

Ensure the operation of government and corporate contracts and agreements meet requirements.

Prepares timely, quality reports for all contracts and agreements.

Manages data collection, analysis and use in reporting service outputs.

MDFA meets its contract obligations and demonstrates value for money.

Promoting our Programs and Services

Work in collaboration with the Marketing Team to ensure the messaging about client services/support is accurate and consistent.

Work with the marketing team to actively promote the services and support to key referral channels including social media advertising, direct marketing etc.

Provide direction and work in collaboration to the outreach team in working with key Eye Health Professionals to promote the value proposition in referring patients to MDFA.

Work collaboratively with the Partnership Manager to ensure HCPs have resources they need to refer patients to MDFA

External promotion and communication about MDFA’s patient support and services are evident.

The marketing and program teams are working towards commonly understood goals.

Referrals materially increase as relationships with Eye Health Professionals develop.

People All functions of providing leadership and support to staff and volunteers including documentation of performance reviews, professional development and training.

Supporting a high performing and innovative organisational culture and staff morale.

Staff/volunteer survey results show a minimum of 85% satisfaction that MDFA is an employer of choice.

Quality, Compliance & Reporting

Manage quality and risk management for customer programs – identification, mitigation, actions to remedy and continuous improvement.

Compliance with legislative and regulatory requirements and oversight of appropriate and contemporary policies and practices for optimal quality service experience.

Responsible for Business Plan implementation, monitoring and evaluation of organisation wide performance for areas of responsibility.

Contribute to the development of strategic and business plans

MDFA works towards external quality certification.

MDFA is fully compliant.

Business Plan KPIs are achieved.

Other Duties Work in collaboration with the CEO on special projects when needed.

Demonstratable flexibility and agility to embrace new challenges.

Selection Criteria:

1. Proven management experience (at least 3-5 years) in a similar role in the for-purpose or health sector at a senior management level ideally in co-designing, delivery and evaluation of multi-disciplinary service suite including consumer health education. Please provide an example of a community/health or education service you co-designed and/or managed that yielded results that you are particularly proud of.

2. Experienced in contract and project management ideally in government funded services or similar, including reporting, compliance, quality and risk management.

3. High level problem solving, analytical and communication skills and the confidence to effectively engage with community members, staff and other key stakeholders – such as clinicians, board, government and non-government funders, and other health agencies.

4. Leadership - Ability to lead an engaged and high performing team located in several locations and work effectively with other members of the management team.

5. Degree qualified preferably in community management, business or related discipline and commitment to ongoing learning and professional development

PREFERRED SKILLS

* Results orientated, logical thinker and problem solver.* Excellent communication and people skills.* An individual who embraces continuous improvement and is passionate about exceptional

service experience for the community. * Advanced computer skills and ability to align current and future business needs to

ongoing business system integration and improvements.

KEY PERFORMANCE INDICATORS FOR THIS POSITION:

MDFA staff performance indicators are mutually developed and agreed against:a. Key job accountabilitiesb. Key business plan KPIs; andc. Alignment to values and attitude and contribution to positive work culture

Note: in order to be considered for this position, applicants need to demonstrate they meet national police check and working with vulnerable people requirements.