ANOTHERCOMPETITIONTO WIN£25AMAZONVOUCHERS!

WIRE FREE

NEWSEdition 13 • January 2016

The first thing to do is tell everyone youare going to do it, then set a date toachieve it by, remind yourself daily;what and why you decided to do it. Oh,and don't forget to give yourself a prizefor achieving your goal (well done you!).

This year WFP resolve to offer more to ourcustomers. We will be;

Offering more training and support toour customers by introducing our call-outand fire safety packs in January 2016.

Increasing the field based engineeringteam by at least two engineers by theend of March 2016.

Entering for customer service awardswhen the awards season opens, inSeptember 2016.

Our prize will be winning a customerservice award. Have a great 2016!

COMPETITIONComplete our popular WORDSEARCHfor the chance to win a £25 Amazonvoucher via email. We will also donate£3 to your selected charity for everyentry we receive per customer.

*What is NPS and why is it important to you? NPS stands for ‘Net Promoter Score’ andit’s important as it’s the way that a companysuch as WFP measures itself. It’s reallysimple and revolves around one question:“Would you recommend us to someoneelse?” on a scale of 1-10, with a shortspace to explain why. The key thing isthat we learn from mistakes and criticismand it’s important to youbecause, as we learn fromfeedback, we improve theservice we deliver to you.

Did you resolve to get something done this year?

Score us today: https://jw154.infusionsoft

.com/app/form/tell-us-what-you-think

Call us on: 01277 724779www.w-fp.co.uk

Call us on: 01277 724779www.w-fp.co.uk

Your name: .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Your email: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Your telephone number: .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Please tick which charity you

would like us to donate £3.00 to: � � �

ACHIEVEEARLYGYMMORNINGPROACTIVESMOOTHIETHINKWATERYOUCELEBRATEEXERCISEHEALTHNEWPUBLICSTARTTWENTYWINNERDRINK

GOALMINUTESPLANREPEATSUCCESSVICTORYYEAR

Word Search CompetitionGive it a crack and send it in. Even if you don’twin, we will still donate £3 to your chosen charity.All correct entries will be placed into our prize draw.The winner will be picked on 16th Jan ‘16 and will receive a

£25 AMAZON GIFT CERTIFICATE!Either send us your copy, scan it or take a photo on your mobile and emailit to us at feedback@w-fp.co.uk. Please fill in the required details below, andtick your choice of charity - either The J’s Hospice, Cardiomyopathy UK or Marie Curie

Here is Lesley, who won our Christmas competition,receiving her vouchers! Well done Lesley! >>>>>>>>>>>>>>>

Last month’sword search answers:

You can help by letting us k

now what you

like or don’t like too - we really are list

ening,

just email us: feedback@w-fp.co.uk

or complete our feedback form online:

www.w-fp.co.uk/contact

@WORKGreg Reeves has been the face of ourbusiness for many years, and 2016(May, to be precise) will be his tenthyear at WFP! Not many people knowthat he first met WFP’s MD Paul Fieldin a steam room at the gym - but wedon’t mention that any more!

Greg is one of the most popular members ofthe team and is known for his ‘can-do’ and‘right away’ attitude. When this copy of theWFN arrives in your post, he’ll be on his wayback from a well earned trip to Australia!

Q1. If you were stuck on a desert islandand could only bring three thingswith you what would they be?Fishing rod, gun and canoe.

Q2. If you could have a superpower whatwould it be and why?Stop time – can get more done.

Q3. If there were a movie about your life,who would play you and why? Brad Pitt – good look-a-like.

Q4. What was the last gift you gave?£2 to Royal British Legion.

Q5. Who do you follow on Twitter and why?Do not have a Twitter or Facebookaccount.

WFP’s culture: As a business we believe indoing things properly; for our customersand also for our colleagues. We really wantall our people to be happy in what theydo. To support this, we promote continual,individual, development and promotehonest debate on how to improve ourservices to our customers.

Check out this schematic to see how this would be done:

The WFP referral program:Simply refer a friend to WFP and you will BOTH

receive a £25 Amazon gift certificate*

Visit www.w-fp.co.uk/referralfor more details and full T&C’s:

Call us on: 01277 724779www.w-fp.co.uk

Like us on Facebook@wfptweets

* T&C’sapply

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