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Workforce Mobilization: Bring-Your-Own Device Published: October 2013

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Page 1: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

Workforce Mobilization:Bring-Your-Own Device

Published: October 2013

Page 2: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization

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Contents

Section

1.0 Introduction

1.1 Executive Summary

1.2 Key Findings

1.3 Methodology

2.0 Key Findings

3.0 Detailed Analysis

3.1 Breakdown 1 - Geography

3.2 Breakdown 2 - Industry

3.3 Breakdown 3 - Department

3.4 Breakdown 4 - Company Size

4.0 Conclusion

5.0 Appendix

6.0 Glossary&Definitions

7.0 About Workshare

Page 3: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

1.0 Introduction1.1 Executive Summary

ThisreportdetailsthefindingsandanalysisofarecentsurveystudyingtrendsinmobileworkingandBringYourOwnDevice(BYOD),aswellastheuseofconsumer-basedfilesharingapplications.Thesurveywasconductedaspartofanon-goingprimaryresearchprogramcommissionedbyWorkshare.

The survey looks at the extent to which employees are working with mobile devices and consumer-basedapplications, as well as howtheworkforceisengagingtheITfunctiontomeetthemobileneedsofemployees forcollaboration. Thisreporthighlightsthesimilaritiesanddifferencesinthesefindingsandfurtherbreaksdownthedataprovidedbytheprimaryresearchintofindingsfromrespondentsdistributed across various vertical markets, job roles, company sizes, and locations, in order to understandnuancesanddrawconclusionsfromtheresearch.The2013 surveybuildsuponareportbasedonasurveycarriedoutinassociationwiththeAssociationofInformationandImageManagement(AIIM)in2012.ThefindingsoftheAIIMreportarehighlightedinthe appendixforcomparison.

Fourquestionswereaskedin the 2013 survey toasampleof5,895respondentsfromarangeofcompaniesacrossEMEA and the US. The questions asked were:

1. Do you use a mobile device or tablet to access your work documents on the move?

2. Do you use your own mobile device or tablet for work?

3. Do you use a free, file sharing solution to store or share corporate documents?

4. Has your IT department authorized such file sharing solutions?

1.2 Key Findings

• Mobileworkinghasbecomeanintegralpartofmostbusinessestoday,with81%ofknowledgeworkersaccessingworkdocumentsonthemove.Thishighlightstheimportanceofapplicationsandtools thatfacilitatemobileworkingandcollaborationoutsideoftheofficeenvironment.Thishasprovedparticularlyrelevantforthelegalindustry,where96%ofthosequestionedreportedusingmobile devices to access documents on the move. The trend has grown in other industries and isbecomingacommonrequirementforknowledgeworkers,especiallyinthefinancialandhealthcareindustries,where91%and80%ofemployeesrespectivelyaccessdocumentsonthemove.

• Mobiledevicesareindispensabletoolsforemployeestoday.62%ofknowledgeworkersusetheirownmobiledeviceortabletforwork.Accordingtothesurvey,the‘Bring-Your-OwnDevice’-orBYOD-trendoccursmostlyinlegal(77%),sales(76%),andmarketing(72%)departments.Employeesinadministrativerolesaretheleastlikelytousetheirowndeviceforworkpurposes,withonly18%statingthattheyusetheirmobiledeviceortabletforwork.

• Filesharingisacontinuousneedforknowledgeworkers,with69%ofemployeesusingfree,filesharingservicestosharecorporatedocuments.Employeesworkinginlegalandprofessionalservices(88%)andfinancialservices(78%)reportthehighestusageoffree,filesharingservices,followedbyhealthcare(55%),creativesectors(66%),andgovernment(42%).Withintheseorganizations,thoseworkinginsales(78%)andlegal(78%)departmentswerethemostlikelytouse freefilesharingapplications.

• Only28%ofthosequestionedhadITdepartmentauthorizationofthesefilesharingsolutions.Largercompanies,withover20,000employees,hadagreatergraspofdatasecurityissuesaround filesharingapplications.Incontrast,companieswithfewerthan500employeeshadamuchlower proportion(24%)ofemployeesusingauthorizedfilesharingsolutions.

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

3

Workforce Mobilization

Page 4: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

• IncomparisontoWorkshare’s2012AIIMResearchReport,thereisariseinrequirementsforfile sharingapplicationsandworkingonthemove,howeverthenumberofemployeeswhowere adoptingBYODhasdecreased,from80%to62%.ThisislargelyduetotheincreaseinITsecurity andintheawarenessofthedangersofBYOD.Moreandmorelargeenterprisesareoffering employees company-owned mobile devices in order to regain control over corporatedocuments andintellectualproperty.Moreemployeesrequireaccesstodocumentsoutsidetheoffice,and moreemployeesareusingunsecure,free,filesharingservicestoshare corporatedocuments(66%in2012;69%inthe2013survey).

1.3 Methodology

Workshare conducted primary research by preparing an online questionnaire in 2013 and inviting 35,000 companies to complete the questionnaire. The data sample included companies and contacts distributed across various vertical markets, job roles, company sizes, and locations (divided by the US orEMEA,basedonHQlocation).Thetotalnumberofresponsesreceivedwas5,895,althoughpartialresponses have been excluded.

Thequantitativedatahasbeenusedtogeneratethegraphicalrepresentationofthefindings detailed in the report.Commentsandconclusionshavebeenmadebyanalyzingthisdatawithaviewtoidentifytrendsandvariationsacrosscompanysize,geographicalmarket,jobfunction,andcompanysize.Samplesizesweredifferentforeachofthesesplitssincesomerespondentsfailedtoprovidecertaindemographicinformationordidnotfallwithinsetcategories.Thisisthesecondconsecutiveyearofthesurvey,firstconductedin2012inassociationwithAIIM (See 5.0 Appendix).

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization

Page 5: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

2.0 Key Findings

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

5

Workforce Mobilization

62%of respondents use their

own device for work

28%on average claim their

I.T. departments are aware of their use of

free file sharing services

81%

69%

access work documents on the move

of employees use free, file sharing

Page 6: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.0 Detailed Analysis

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

6

8162 69

1938 31

Survey Of All Respondents% Yes % No

1. Do you use a mobile device or

tablet to access your work documents on

the move?

2. Do you use your own mobile device or

tablet for work?

3. Do you use a free, file sharing solution to

store or share corporate

documents?

4. Has your I.T. department

authorized such file sharing solutions?

28

72

Theoveralldatashowsthatthemajorityofworkers(81%)requireaccesstoworkdocumentsonthemove.WithBYODtrendsemerging,62%oftheseworkersnowusetheirownmobiledeviceortabletforwork.Themajority(69%)oftheseworkersalsousefilesharingservicestocollaborate,butoutofthosethatdo,theirITdepartmentshavenotauthorizedthesolutions(72%).Inthissituation,employeesaregoingoutsideofthecompanyfirewalltoseektheseservices.Alternatively,thoseITdepartments do not have the checks and balances in place to ensure compliance with internal and externaldataprotection,privacy,andtransparencymandates.ITdepartmentsarenotawareoftheuseofconsumerfilesharingtoolsoutsideoftheofficeand/orfailtoprovideameansforemployeestoefficientlysharefilesandcollaboratebehindtheofficefirewall.ApositivecorrelationexistsbetweenhowtransparentemployeesarewithITadministratorsregardingtheiruseoffilesharingtoolsandtheirjobfunctions.Amultitudeofissuesarisefromthis,includingintellectualproperty(IP),datasecurity,compliance,andthecreationofadditionaldatasilos.

Workforce Mobilization

Page 7: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.1 Breakdown 1 – Geography

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

7

Examining the data across geography, workers in the US and EMEA are using mobile devices in ordertoaccessdocumentsonthemove(84%forUSand89%forEMEA).Thereislittledisparitybetween the location and the requirement, which would suggest that the BYOD phenomenon is relevant globally.

Workforce Mobilization

84

16

1. Do you use a mobile device or tablet to accessyour work documents on the move?

% Yes % No

US

89

11

EMEA

Page 8: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.1 Breakdown 1 – Geography (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization

Whenquestionedabouttheuseofamobiledeviceortabletforwork,themajorityofemployeesreportedhavingadoptedBYODatworkinbothEMEA(60%)andtheUS(64%).

64

36

2. Do you use your own mobile deviceor tablet for work?

% Yes % No

US

60

40

EMEA

Page 9: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.1 Breakdown 1 – Geography (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization

Themajorityofemployeesinbothlocationsalsousefreefilesharingservices(74%forUSand64%forEMEA),illustratingaglobalrequirementforfilesharingsolutions.

74

26

3. Do you use a free file sharing solution tostore or share corporate documents?

% Yes % No

US

64

36

EMEA

Page 10: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.1 Breakdown 1 – Geography (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization

Employeesinbothgeographieshaveatendencytousethesefreefilesharingsolutions,withouttheITdepartment’sauthorization.However,thispercentageishigherinEMEA(79%)comparedtotheUS(65%),whichsuggeststhatonlinetechnologyisadoptedatafasterrateintheUS.

35

65

4. Has your I.T. department authorizedsuch file sharing solutions?

% Yes % No

US

21

79

EMEA

Page 11: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.2 Breakdown 2 – Industry

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

11

Workforce Mobilization

Inthebreakdownoftheindustries,wecanseethatthemajorityofsectors,withtheexceptionofgovernment(only32%),arelikelytoaccessdocumentsonthemove.Thesensitivenatureofthedocumentsandpolicyissueswithinthegovernmentsectorislikelytobethecauseofthemuchlowerpercentageofaccessingdocumentsonthemove,whereunsecure,file sharingsolutionscouldbreachtheconfidentialityagreements.96%ofemployeesinthelegal&professionalservicessector require access to documents while they are on the move. As an industry, where employees workfromclientsitesoroutsideoftheofficeonaregularbasis,itisreasonabletoassumethatworkingonthemovehasbecomeaninevitablerequirement.Thefindingsarethereforemostlikelyduetothemobilenatureofemployeework.

80

20

32

68

65

35

91

9

96

4

Pharma /Healthcare

Government /NFP

CreativeFinance / Accounting

Legal / Professional

1. Do you use a mobile device or tablet to accessyour work documents on the move?

% Yes % No

Page 12: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.2 Breakdown 2 – Industry (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

12

Workforce Mobilization

Legalandprofessionalservicesemployeesarethemostlikelytousemobiledevicesortabletsforwork(92%).Onlygovernmentworkersareunlikelytousetheirownmobiledevicesortabletsforwork(29%).Thisismostlikelyduetothesensitivenatureofgovernment documents and the security protocols in place.

72

28

29

71

52

48

89

11

92

8

Pharma /Healthcare

Government /NFP

CreativeFinance / Accounting

Legal / Professional

2. Do you use your own mobile deviceor tablet for work?

% Yes % No

Page 13: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.2 Breakdown 2 – Industry (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

13

Workforce Mobilization

Mostworkersdouseafilesharingservice(69%across allindustries)withallindustrieshavingasignificantusage.Financial(78%)andlegalandprofessionalservices(88%)havethehighestpercentageofusers.However,securityconcernsareoftencitedasthekeyreasonbehindthelackofinterestinfilesyncandsharetools.

55

45

42

58

66

34

78

22

88

12

Pharma /Healthcare

Government /NFP

CreativeFinance / Accounting

Legal / Professional

3. Do you use a free file sharing solution tostore or share corporate documents?

% Yes % No

Page 14: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.2 Breakdown 2 – Industry (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

14

Workforce Mobilization

ThepercentageofpeoplewhoseekITdepartmentauthorizationoffilesharingsolutionsisremarkablylowacrossallsectors(28%onaverage).Thisfigureisparticularlylowforgovernment(8%). This could be duetothe risk of penalties associated with losing important data or sharing sensitive documents with the wrong people in this industry. TheemployeesthatinformtheirITdepartmentsmostoftenarethoseworkinginlegalandprofessionalservices(30%).

10

90

8

92

42

58

35

65

30

70

Pharma /Healthcare

Government /NFP

CreativeFinance / Accounting

Legal / Professional

4. Has your I.T. department authorizedsuch file sharing solutions?

% Yes % No

Page 15: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.3 Breakdown 3 – Department

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

15

Workforce Mobilization

Examining the data across departments, we can see that access to documents on the move has becomeatrendspreadingacrossawidevarietyofjobfunctions.The legalsectorhasanexceptionallygreatneedformobileworking,where98%ofemployeesinthisfunctionreportedaccessingdocumentsonthemove.Onlyadministrativeroles(24%)don’trequireaccess,largelyduetothenatureofadministrativework,whichisoftenconductedwithinofficehours.

98

2

24

76

94

6

64

36

90

10

82

18

LegalAdministrationMarketingOperationsFinanceSales

1. Do you use a mobile device or tablet to accessyour work documents on the move?

% Yes % No

Page 16: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.3 Breakdown 3 – Department (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

16

Workforce Mobilization

Themajorityofrespondents usetheir own mobiledevices/tablets,withthehighestbeinglegal(77%).Onlyfinance(36%)andadministration(18%)donotusethesedevicesfrequently.Usingmobiledeviceshaspresentedanopportunityforthesedepartments with the heaviest usagetobecomemoreproductiveandflexible,particularlyforlegaldepartmentsthathavethebiggestrequirementforworkingonthemove.

77

23

18

82

72

28

56

44

36

64

76

24

LegalAdministrationMarketingOperationsFinanceSales

2. Do you use your own mobile deviceor tablet for work?

% Yes % No

Page 17: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.3 Breakdown 3 – Department (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization

Administrative(46%)rolesareleastlikelytousefilesharingservices.Sales(78%),legal(78%),andmarketing(77%)departmentsuse free file sharing services more than any other department,perhapsduetotheneed forstoringlargeamountsofinformationregardingcontactsandclients.Thereisanincreaseintheadoptionoffreefilesharingtoolsacrosscompaniesinalldepartmentsasthesetoolscanmakethebusinessmoreagileandresponsive,althoughthey oftenputthesecurityoffilesatrisk.

78

22

46

54

77

23

66

34

52

48

78

22

LegalAdministrationMarketingOperationsFinanceSales

3. Do you use a free, file sharing solution tostore or share corporate documents?

% Yes % No

Page 18: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.3 Breakdown 3 – Department (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

18

Workforce Mobilization

EmployeesfrommostjobfunctionsdonotseekapprovalfromITdepartmentsabouttheirfree,filesharingservicesingeneral(asfewas28%forsalesandoperations).However,employeesinfinance(78%),marketing(74%),andadministrationroles(67%)mostlydo.Though,asshownabove,sales,operations,andlegalemployeesareamongthehighestusersoffile sharingservices,theyareleastlikely to tell their IT departments. As a result, they are using solutions, which are not enterprise-ready and pose a major risk to corporate data security.

42

58

67

33

74

26

28

72

78

22

28

72

LegalAdministrationMarketingOperationsFinanceSales

4. Has your I.T. department authorizedsuch file sharing solutions?

% Yes % No

Page 19: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.4 Breakdown 4 – Company Size

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

19

Workforce Mobilization

Examiningthedataacrosscompanysizeshowsfurtherinsightintotheprioritiesoflargercorporations,in comparison to SMEs. There is a general consistency across the table that highlights that mobile devicesortabletsareusedacrossorganizationsofanysizeandthatissues that arisefrommobileworkingareglobal.Thehighestpercentageofuserscomesfromwithinmid-sizedcompanies(e.g.84%for2,000-5000employeecompanies).Thisisperhapsduetothedistributednatureofthesemedium-to-largecompanies,andtherequirementsofstafftobeconnectedonthemove.

78

22

85

15

83

17

84

16

72

28

70

30

20,000 +10,000 - 20,0005,000 - 10,0002,000 - 5,000500 - 1,000< 500

1. Do you use a mobile device or tablet to accessyour work documents on the move?

% Yes % No

Page 20: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.4 Breakdown 4 – Company Size (continued)

1. 'Mobile Workforce Adoption Trends', Forrester Research, Inc. (2013), p. 3©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

20

Workforce Mobilization

Therequirementfor mobiledevicesortabletsoutsidetheofficeisconsistentlyhighacrossallcompanysizes(88%for5,000-10,000employeesand79%for2,000 - 5,000employees).AccordingtoaForresterreport1,82%ofallcompaniesin2013allowsomeorallworkerstouseemployee-owneddevices.Thelowestpercentageofemployeeswhorequireaccess(59%)isforthesmallestcompanysize(fewerthan500employees).

80

20

65

35

88

12

79

21

72

28

59

41

20,000 +10,000 - 20,0005,000 - 10,0002,000 - 5,000500 - 1,000< 500

2. Do you use your own mobile deviceor tablet for work?

% Yes % No

Page 21: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.4 Breakdown 4 – Company Size (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

21

Workforce Mobilization

Themajorityofemployeesfromallcompanysizesusefreefilesharingservicesinordertoaccess,store,orsharecorporatedocuments.Thehighestpercentageisfromcompanieswitha500-1,000employeesize(78%).Thereislittledifferenceinthepercentagesbetweenallcompanysizes,asfreefilesharingapplicationshavebecomeanaturalsolutiontotheBYODphenomenon.

52

48

66

34

68

32

74

26

78

22

66

34

20,000 +10,000 - 20,0005,000 - 10,0002,000 - 5,000500 - 1,000< 500

3. Do you use a free, file sharing solution tostore or share corporate documents?

% Yes % No

Page 22: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

3.4 Breakdown 4 – Company Size (continued)

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

22

Workforce Mobilization

Alowpercentage(28%onaverage)ofemployeesacrossallcompanysizesseekauthorizationfromtheirITdepartmentforthesefree,filesharingservices.Thisposesaproblemasthemajorityofemployeesaregoingoutsideoftheofficefirewalltocollaborateoncorporatedocuments.64%ofemployeesinthe2,000+sizerangedouseIT-authorizedfilesharingapplications,wheretheselargercompanieshavepoliciesinplacein-housetoblockunauthorizeduseofapplications.

64

36

52

48

36

64

38

62

26

74

24

76

20,000 +10,000 - 20,0005,000 - 10,0002,000 - 5,000500 - 1,000< 500

4. Has your I.T. department authorizedsuch file sharing solutions?

% Yes % No

Page 23: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

4.0 ConclusionSomeclearconclusionscanbedrawnfromthisresearch.Mobileworkingisbecominganinevitablerequirementformostbusinessestoday,with81%ofknowledgeworkersrequiringaccesstoworkdocumentsoutsideoftheoffice.MobilitytrendsandinitiativesaroundBringYourOwnDevice(BYOD),aswellastheuseofconsumer-basedfilesharingapplicationshavepresentednewopportunitiesformoreefficientcollaborations, butalsointroducethreatstosecurityandcontrol.

Thishighlightstheimportanceofsecurecommunicationandcollaborationchannelstofacilitatemobileworkingandproductivity,particularlyforthoseinlegaljobfunctions.Amongthosewhoworkinlegaljobfunctions,98%reportaccessingdocumentsonthemove,followedby94%inmarketing;90%infinanceand82%salesdepartments.Only24%ofthoseworkinginadministrativejobfunctionsreportneeding remote access.

Inlinewithmobileworkingrequirements,theBYODphenomenonhassolidifieditsstandingasworkplaceprotocol,with62%ofemployeesbringingtheirownmobiledevicesintotheworkplace.This is generally applicable for all knowledge workers, though itisespeciallytrueforthoseinthelegal,marketing,andfinancialdepartmentsandthoseinthelegalandprofessionalservicessector.ThisisconfirmedinrecentresearchfromasurveybyGartner2,whichreportsthat90%ofenterpriseshavealreadydeployedmobiledevices,withsmartphonesbeingmostwidelydeployedastherapidproliferationofconsumermobiledeviceschangesthetraditionalITenvironment in enterprises.

ThelargestadoptersofBYODareknowledgeworkers.Knowledgeworkersalsocollaborateonfilesoutsideoftheofficemostfrequently.Knowledgeworkersingeneralaremorelikelytocarrymultipledevices,workoutsideoftheoffice,andneedtocollaboratemoretocompletetasks.Companiesthatprovidetheirworkerswithmobiledevicesarealreadytakingadvantageoftheincreasedproductivitythatcomesfrombeingabletoworkfromanywhere.Organizationswillfindtheyhavenochoicebuttoallowuserstosynchronizefilesbetweendevicesandco-workers.Enterprisedecisionmakershaveachoice to allow users to seek their own ad hoc solutions or to choose and support an approved system thatdrivesproductivityandofferssecurity,control,andintegrationwithon-premiseslegacysystems.

Oneofthemostcrucialelementsofmobileworkingistheabilitytoextendfarbeyondtheoffice,whichisparticularlyaptforthoseworkingwithclientsoroutsidestandardofficehours,suchasthoseinthelegalprofession.Mobileworkingextendsbeyondaccessingandsharingfiles andisnowaboutdocumentcomparison, social business, real-time collaboration, and secure usage on these portable devices. Wherenewtechnologiesbuiltformobiledevicescanintegrateintoonesystem,mobileworkingcansimplifycollaborationbyreducingthenumberofapplicationsbeingusedtorevieworcreatedocuments.Emailisstillheavilyusedastheeasiest,quickestwaytotransferdocumentsexternally.Relyingonthechaosofemailisprovingahugechallengeforlawfirmsandemailmanagementstillranksasatopthreepriorityformostcompanies.Newtrendsalongwiththeavailabilityofdevicesandappshavechangedthelimitationsthatwerepreviouslydefinedasinsideoroutsideofthenetwork.

Despitetheclearbenefitsofmobileworking,italsohassomesignificantdrawbacks,specificallyaround accessibility, internet protocol, backup, and intellectual property. Access to sensitive companydatafrommobiledevicesnotownedorcontrolledbytheenterpriseposesathreattothecompany,evenifthedeviceismainlyusedinsidetheoffice.

2. 'User Survey Analysis: Impact of Mobile Devices on Network and Data Center Infrastructure', Gartner, Inc. (2012)©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Page 24: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

ThemainissueisthatITdepartmentsarenotawareoftheuseofconsumerfilesharingtoolsoutsideoftheoffice,asonly28%ofemployeesonaverageseekauthorizationfromtheirITdepartmentand/orfailtoprovideameansforemployeestoefficientlysharefilesandcollaboratebehindtheofficefirewall.ITdepartmentsmayneedtoreassesstheapprovedtoolstheygiveusers,astheymaynotmeetuserrequirements.Thesurveydemonstratesthatfilesharingsolutionsmusthavemobilityfunctionalityacrossallindustriesincompaniesofallsizes.ITdepartmentsmustlearnnewskillsandspend more time understanding the consumer technologies required to support these devices, such asadministrativecontrolovermetadata(hidden data) cleaninganddatapolicyenforcement.Thiswillallowsecureandefficientcollaborationbothinternallyandexternally.

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Page 25: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

5.0 AppendixOuranalysis wascarriedoutasafollowupofasurveyconductedinassociationwiththeAssociationofInformationandImageManagement(AIIM) in 2012.A copy of the results from the 2012 survey is detailed below. In 2012, fourquestionswereaskedtoasampleof4,119 respondents from arangeofcompanies,withintheUSandUK.Thequestionsaskedwere:

1. Inordertodoyourjob,doyourequireaccesstoyourworkdocumentsfromoutsideoftheoffice?

2. Doyouuseyourownmobiledeviceortabletforwork?

3.Areyouusingafreefilesharingplatformtostoreorsharecorporatedocuments?

4.DoesyourITdepartmentknowyouareusingthesefreefileshareservicesforcorporatedocuments?

Theresultsofthesurveyarepresentedinthefollowinggraph:

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization

*Based on 4,119 respondents

77 8066

23 2034

Overall Survey Findings*% Yes % No

In order to do your job, do you require access to your

work documents from outside of the office?

Do you use your own mobile device or tablet for

work?

Are you using a free file sharing platform to store or

share corporate documents?

Does your I.T. department know you are using these free file sharing services

for corporate documents?

45

55

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6.0 Glossary & DefinitionsBYOD Bring-Your-Own Device

EMEA Europe,MiddleEast, andAfricaregions

US United States region

Knowledge worker Anyemployeewhohandlesanddistributesinformationastheirprimaryjobfunction.

DEPARTMENT CATEGORIZATION

Sales Anyemployeewhoseroleitistosellaproductorserviceinreturnforcompensation.

Finance Anyemployeewhomanagesandmonitorsfundsforacorporation’sactivities.

Marketing Anyemployeewhoseroleitistoidentifyandsatisfycustomer’srequirementsbycommunicating,creating,anddeliveringofferings.

Legal Anyemployeeinvolvedinthemanagementandmonitoringoflegalactivityaffectingtheircompanyand its employees.

Operations Anyemployeeresponsiblefortheproductionanddeliveryofaproductorservice.

Administration Anyemployeewhoengagesinacommonsetoffunctionstomeetanorganizationsgoal,includingplanning,organizing,managing,orstaffing.

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization

Page 27: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

7.0 About WorkshareWorkshareisaleadingproviderofsecureenterprisecollaborationapplications.Workshareallowsindividualstoeasilycreate,share,andmanagehigh-valuecontentanywhere,onanydevice.Workshareenhancestheefficiencyofthecollaborativeprocessbyenablingcontentownerstoaccuratelytrackandcomparechangesfromcontributorssimultaneously.Workshare also reduces the commercial risk posed by inadvertently sharing confidential or sensitive documents.Morethan1.8millionprofessionalsin70countriesuseWorkshare’saward-winningdesktop,mobile,tablet,andonlineapplications.Formoreinformationvisitwww.workshare.com or followWorkshareontwitteratwww.twitter.com/workshare

Workshare empowers users with a document-centric collaboration experience, enabling them to review,makecontent-specificcomments,andupdatedocumentsbasedonuser-definedpermissions.Thisismanagedwithpresenceindicators,real-timealerts,andactivityfeeds.WorkshareoffersarangeofintegrationsthatenablecustomerstoembedthepowerofWorksharecollaborationandfilesharingintoexistingenterprisecontentmanagementandproductivityapplicationssuchasMicrosoftSharePointandMicrosoftOffice(Excel,Word,andPowerPoint).documentsandPDFfiles.

About Workshare EnterpriseWorkshareEnterprisebringstogetherdocuments,collaborators,andarichsetoffunctionalityandapps in a secure online environment. Workshare allows users to create workspaces and multi-level foldersforsecureonlinestorage,access,sharing,andcollaboration.WorkshareistheonlyenterprisefilesharingandsynchronizationsolutionthatoffersuserstheflexibilityandrichcollaborationfeaturesthattheywantcombinedwiththetightsecurityandpolicyenforcementfoundationthatITrequires.Workerskeeptheirefficiencyhigh,andthecompanygetstokeepitsIPsecure,controlled,andauditable at all times.

Workshare’sout-of-the-box,packagedintegrationsenhancetheorganization’sEnterpriseContentManagement(ECM)orDocumentManagementSystem(DMS).Reviewsandrevisionsareenabledsafelybeyondthefirewallsotheorganizationgetsahigherreturnoninvestmentwhileworkersenjoyarichsetoftoolstoshareandevolvedocuments.

About Workshare ProtectWithWorkshareProtect,youcanremovehiddeninformation(metadata)toprotectagainstfinancialrisk, a competitive disadvantage, or an embarrassing situation with costly consequences. Customizablewithmorethan25documentsecurityoptionswithuniquesettingsfordifferenttypesofrecipients,WorkshareProtectremoveshiddeninformationtoreducetheriskofinadvertentexposureofconfidentialinformationwithautomatedalertsandone-clickremovalofhiddeninformationsuchastrackedchanges,speakernotes,theauthor’sname,anddocumenteditingtimefromMicrosoftOfficedocumentsandPDFfiles.

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Page 28: Workforce Mobilization...Workforce Mobilization When questioned about the use of a mobile device or tablet for work, the majority of employees reported having adopted BYOD at work

About Workshare Compare Workshare Compare provides users with advanced document collaboration between multiple Word and PDF documents. The ability to compare images and Excel tables within documents, as well as the ability to accurately track document changes down to the paragraph, line, word, or character level alladduptoastreamliningoftheentiredocumentreviewprocess.

About Workshare Professional 8 WorkshareProfessionalcombinesadvanceddocumentcollaborationwiththeabilitytokeepdocumentssafeandsecure.Userscanexpectaccuratetrackingevenbetweenthemostcomplexdocuments,whilealsobenefitingfromadvancedsecurityfeatureswhensharingdocuments,includingtheabilitytoremovepotentiallyembarrassingmetadataorotherinformationfromanydocument.Additionally,WorkshareProfessionaleliminatestheneedformultiple,differentdocumentversions,maintaining all suggested document revisions within the original master document.

About Workshare Desktop WorkshareDesktopisidealforindividualsororganizationsthatwanttocollaborate,review,andcommentondocumentswithouttheuseofawebbrowserorMicrosoftOffice.WorkshareDesktopalsokeepslocalcopiesoffilesandfoldersinsyncwiththecentralcloudstore,ensuringthateveryonehasthelatestversionandallowinguserstocontinueworkingwhileoffline.

About Workshare Mobile WorkshareMobilemakescollaborationandfilesharingeasyforusersonthemove.Usersandtheirguestscanview,share,andcommentonfilesusinganybrowserenabledmobiledevicewhileallcontentremainsauditableandprotectedfromloss.Additionally,theWorkshareMobileAppisavailableforuserswishingtoconnecttheiriPhoneoriPadtothecollaborationexperience,seamlesslyintegratingWorkshareintotheiOSinterface.

©2013 Workshare. All rights reserved. Workshare and DeltaView are registered trademarks of Workshare. Workshare Document Content Technology, Workshare Protect, Workshare Compare Service, Workshare Professional and the Workshare logo are trademarks of Workshare. All product and company names herein may be trademarks of their registered owners.

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Workforce Mobilization