WORKPLACE

CONFLICTS

&

SOLUTIONS

WHAT IS

clash of

difference

exercise of one

interferes with

another

CAUSES OF CONFLICT

(4)

SIMPLE

DISAGREEMENT

ATTACK

ON

SELF-CONCEPT

PERCEIVED CONFLICT

VALUE

CONFLICT

STAGES OF CONFLICT (6)

Constructive activity

Destructive threats

Showdown

Keeping score

Taking sides

Conflict develops

METHODS

OF

SETTLING

CONFLICT

(5)

CONFRONTATION

COMPETITION

COMPROMISE

ACCOMMODATION

AVOIDANCE

NEGOTIATING

TECHNIQUES (6)

1. LISTEN-To understandthe situation

2.

UNDERSTAN

D -Verify your understanding by asking questions

3. FOCUS ON

PROBLEM, NOT

THE PERSON-Don’t point fingers-State problem ,seek collaboration for resolving-It builds, maintains, improves relationships

4.SATISTY

THE

INTEREST OF

BOTH SIDES

-Identify similar interests and look for a solution in which both party’s needs are met

5. INVENT

NEW

OPTIONS

-Be open to considering new solutions

6.REACH A FAIR

AGREEMENT

-Weigh the solutions and choose the best that acceptable by both sides

CONCLUSION

CAUSES OF CONFLICT

(4)

STAGES OF CONFLICT

(6)

METHODS

OF

SETTLING

CONFLICT

(5)

NEGOTIATING

TECHNIQUES

(6)