Workplace ManagementWorkplace Management

Unit TwoUnit Two

What is Management?What is Management?

The science of getting things done through other people.

Management Roles:

– Designer of programs– Administrator of programs– Auditor of programs– Evaluator of programs

Keys to Management PerformanceKeys to Management Performance

• Management must create the environment to motivate workers

• Selection of the right: person, job and environment

• Behavior and interpersonal skills essential

Human Behavior and SafetyHuman Behavior and Safety

“The Troubled Employee”

– an employee whose personal problems interfere significantly with job performance.

How does the troubled employee effect the organization?

Human Behavior and SafetyHuman Behavior and Safety

Psychological Factors that influence Safe Behaviors:

– Individual Differences– Motivation– Frustration and Conflict– Employee Attitudes

Human Behavior and SafetyHuman Behavior and Safety

Stress in Workplace !!!!

– Examples?– Who creates them?– Effects on safe behaviors?– Coping with stress?

Human Behavior and SafetyHuman Behavior and Safety

Safety Techniques to Address Human Behavior:

– educating employees in proper safety methods

– observe/discuss and measure safe behaviors as the occur

– reinforcing safe behavior

Human Behavior: Creating ChangeHuman Behavior: Creating Change

• A company with a strong safety culture typically experiences few at-risk behaviors, consequently they also experience low accident rates, low turn-over, low absenteeism, and high productivity.

• Top management support of a safety culture often results in acquiring a safety director, providing resources for accident investigations, and safety training.

Human Behavior: Creating ChangeHuman Behavior: Creating Change

• Ultimately, safety becomes everyone's responsibility, not just the safety director's.

• Management and employees are committed and involved in preventing losses.

Safety Safety LeadershipLeadership

What makes people want to follow a What makes people want to follow a leader? leader?

Why do people reluctantly comply with Why do people reluctantly comply with one leader and passionately follow one leader and passionately follow another to the ends of the earth?another to the ends of the earth?

6 C’s of Leadership6 C’s of Leadership• Character• Charisma• Commitment• Communication• Competence• Courage

CharacterCharacter• Who are you when no one’s looking?• How you deal with crisis reveals much.• Two paths: Character or Compromise• Action is the real indicator of Character• Real character is being bigger on the

inside

CharismaCharisma• The ability to draw people to you • It CAN be developed:

– Love life– Put a “10 on everyone’s forehead– Give people hope– Share yourself– Practice “other-mindedness”

CommitmentCommitment• Scares some people

• Means something different to individuals

• Starts in the heart

• Tested by action

• Opens the door to achievement

CommunicationCommunication• Absolutely essential• Much of life’s successes depend upon

it• Simplify the message• See the person• Show the truth• Seek a response

CompetenceCompetence• You don’t have to be Michael Jordan

or Bill Gates to excel in this area• Show up consistently• Keep improving• Follow through with excellence• Accomplish more than expected• Inspire others

CourageCourage• A leadership position doesn’t give a

person courage, but courage can give them a leadership position

• Begins with an inward battle• Making things right, not just

smoothing them over• Inspires commitment from followers• Your life expands in proportion to

your courage

What do the letters What do the letters L-E-A-D-E-R mean?L-E-A-D-E-R mean?

6 important things that all 6 important things that all leaders do:leaders do:

Listen and Learn from othersEnergize the organizationAct for the benefit of everyoneDevelop themselves and othersEmpower others to leadRecognize achievement

LListen and isten and LLearn from othersearn from others• Adopt the 2/1 rule• Listen to what is NOT being said• Let others speak first• Encourage people to dump on you• Learn from failures• Promote a “culture of learning”• Listen to yourself

EEnergize the organizationnergize the organization• Share successes• Encourage people to meet and

mingle• Develop a plan that does away with

“isolationism”• Plan timely development sessions to

recharge your members• Use humor liberally

AAct for the benefit of ct for the benefit of everyoneeveryone

• Just do it!• Set the example: Walk the talk• Be willing to make the tough

decisions• Go on a problem hunt• Remember “The Hard Right”• Be a champion

DDevelop themselves and evelop themselves and othersothers

• Think!• Know thyself• Be driven by vision, but willing to nurture

the ideas and talents of others• Demonstrate a willingness to teach others• Be honest• Tell others what you expect

EEmpower others to leadmpower others to lead• Ask others to “drive for a while”• Foster and encourage cooperation• Learn to manage a diverse team• Learn to let go• Delegate responsibility . . . & authority• Anticipate problems and head them off

before they occur• Focus on results

RRecognize achievementecognize achievement• Good ideas and good people need to be

noticed• Remember that recognition is critical to

self-esteem• Be sensitive to those who don’t like a fuss• Make a big deal of achieving goals• Remember that people marry people, not

organizations

IntroductionIntroduction• Research indicates several benefits to companies who

establish effective worker safety and health programs:– Reduction in the extent and severity of work-related injuries and illnesses

– Improved employee morale

– Higher productivity

– Lower workers’ compensation costs

IntroductionIntroduction• An effective safety and health program makes all the

difference in preventing injuries and illnesses in the workplace. The result is lower accident-related costs.

• Other benefits include: Reduced absenteeism, Lower turnover, Higher productivity, and Improved employee morale.

• And it's the right thing to do.

Integrated Approach to Integrated Approach to Health and Safety ProgramsHealth and Safety Programs

• The best Safety and Health Programs involve every level of the organization, instilling a safety culture that reduces accidents for workers and improves the bottom line for managers.

• To be most effective, safety and health must be balanced with, and incorporated into, the other core business processes.

Major ElementsMajor Elements• Keys to an effective program:

– Management commitment and employee involvement

– Worksite analysis– Hazard prevention and control– Safety and health training

h

Management Commitment Management Commitment • Safety and health policy statement

• Clear program goals and objectives

• Visible involvement in program from top management

• Leadership

Management CommitmentManagement Commitment• Assignment of safety and health

responsibilities

• Clear communication of program goals

Management CommitmentManagement Commitment

• Provides adequate authority to responsible personnel

• Holds managers, supervisors and employees accountable for meeting their responsibilities

Employee Involvement Employee Involvement

• Active role for employees:– Workplace inspections

– Hazard analysis

– Development of safe work rules

– Training of coworkers & new hires

Worksite AnalysisWorksite Analysis

• Hazard Identification:– Facilities

– Processes

– Materials

– Equipment

• Use professionals that understand the processes involved

Worksite AnalysisWorksite Analysis

• Perform job hazard analysis– Break tasks down into elements– Identify the hazards in each element– Identify control measures and safe work

rules for each element

Worksite AnalysisWorksite Analysis• Identify existing hazards• Anticipate hazards where procedures or

operations change

Worksite AnalysisWorksite Analysis• Provide for regular site safety and

health inspections• Method for reporting and correcting

hazards:– Communication of hazards– Method for correcting reported hazards– Prioritize– Timeliness– Without fear of reprisal

Worksite AnalysisWorksite Analysis

• Effective system for:– Accident Investigations

– Near Misses

• Identify root causes

• Contributing factors

• Methods for prevention of reoccurrence

Worksite AnalysisWorksite Analysis

• Analyze injury and illness trends over time:– Identify injury type patterns

– Identify injury task patterns

– Analyze by department

• Identify common causes and prevent reoccurrence

Hazard Prevention and ControlHazard Prevention and Control• Determination made that hazard exists

• Where feasible eliminate by job or task

design/redesign

• Elimination not feasible, control hazards

– Engineering controls

– Administrative controls

– Personal protective equipment (PPE)

Hazard Prevention and ControlHazard Prevention and Control• System for timely correction or control of

hazards• Safe work procedures:

– Developed from worksite analysis/SOPs– Training– Correction of unsafe performance– Positive reinforcement– Enforcement

Hazard Prevention and ControlHazard Prevention and Control

• Provide for facility and equipment maintenance

• Plan and prepare for emergencies:– Training and drills

• Medical Program– First aid– Physician and emergency care

Safety and Health TrainingSafety and Health Training• Effective new employee orientation:

– Employee safety and health responsibilities– Protective measures– Proper procedures for machine operation– Understand all safeguards– Exits and emergency procedures

Safety and Health TrainingSafety and Health Training• Cover all required employee training

• Documentation where required

• Reinforcing employee training:– Continual feedback

– Refresher training as needed