y?kq vuqla/kku ifj;kstuk manoj sharma... · mkw- eukst dqekj “kekz i^^mihkksdrk czkam ilun o;ogkj...
TRANSCRIPT
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 1 of 142
y?kq vuqla/kku ifj;kstuk
(MINOR RESEARCH PROJECT)
^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
(ekjokM+ {ks= ds mIkHkksDrkvksa dk v/;;u)** “UPBHOKTA BRAND PASAND VYAVHAR : NAHANE KE SABUN
(MARWAR KSHETRA KE UPBHOKTAO KA ADHYAYAN)”
UGC Vide File No. MH-12 / 302061 / 12-13 / CRO
COMMERCE(BUS.ADMN.)
eq[; vUos’kd
(PRINCIPAL INVESTIGATOR)
MkW- eukst d qekj “kekZ
O;kolkf;d iz”kklu foHkkx
,l-ih-;w- ¼ih-th-½ dkWyst
Qkyuk ¼ikyh½ jktLFkku
[l= 2011&12 rd egf"kZ n;kuUn ljLorh fo'ofo|ky; vtesj ls lEc)]
[l= 2012&13 ls t;ukjk;.k O;kl fo'ofo|ky;] tks/kiqj ls lEc)]
fo”ofo|ky; vuqnku vk;ksx
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 2 of 142
(2014)
DECLARATION
I declare that the work done in this Project/thesis entitled
- UPBHOKTA BRAND PASAND VYAVHAR : NAHANE
KE SABUN (MARWAR KSHETRA KE UPBHOKTAO KA
ADHYAYAN)” is an original work and has not been
previously submitted for any other degree in this or any
other University I Institution.
Dr.Manoj Kumar Sharma (PRINCIPAL INVESTIGATOR)
Business Administration Deptt.
S.P.U. (P.G.) College,Falna
Pali(Rajasthan)
fnukad % 03-10-2014
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 3 of 142
;g iqLrd esjs ije~ iwT; xq:oj]
MkW- vk”kk jkuh xqIrk&MkW- dkes”oj th
,oa esjs ekrk&firk
Jherh lhrk “kekZ&Jh vkse çdk”k th
ds dj deyksa esa lefiZr gSaA
esjs ekxZn”kZd Hkzkrk Jh fnyhi “kekZ
,oa çsj.kkL=ksr Jh çse ;kno]
jkts”k ;kno] lksuh ;kno] uhyw ;kno]
çse esVy oDlZ] fHkokM+h dk fo”ks"k :i ls vkHkkj
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 4 of 142
;nk ;nk fg /keZL; XykfuHkZofr HkkjrA
vH;qRFkkue/keZL; rnkRekua l`tkE;ge~ AA
ifj=k.kk; lk/kwuka fouk”kk; p nq’d`rke~ A
/keZlaLFkkiukFkkZ; lEHkokfe ;qxs ;qxs AA
Jhen~Hkxor~xhrk (IV. 7/8)
Whenever there is
Decline of righteousness,
And rise of unrighteousness,
I incarnate myself
To protect the virtuous
And to destroy the wicked,
From Age to Age.
Geeta (IV. 7/8)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 5 of 142
izLrkouk
( Preface )
orZeku rhoz izfrLi}kZRed ;qx esa izR;sd O;olk;[email protected]ÙkkZ ds fy;s egRoiw.kZ
,oa loksZifj dk;Z gksrk gS xzkgdksa ds ckjs esa iw.kZ tkudkjh izkIr djuk D;ksafd leLr
O;kolkf;d fØ;kvksa dk dsUnz fcUnq xzkgd gksrk gSA foi.ku vuqla/kkudÙkkZ@ vUos’kd
ds fy;s miHkksDrkvksa ds O;ogkj dk v/;;u foi.ku dh n`f"V ls ,oa lkekftd n`f"V ls
vR;Ur gh egRoiw.kZ dk;Z gSA czkaM dh ilUn miHkksDrkvksa ds O;ogkj dk ,d egRoiw.kZ
vax gS ftlls ge ;g irk yxk ldrs gS fd cktkj esa miyC/k czk.Mksa esa ls loksZifj
dkSu lh gS A orZeku le; esa fuekZrkvksa@mRikndksa ds }kjk fuR; ubZ fofHkUu oLrq,a
vusd czk.Mksa ds ek/;e ls miHkksDrk rd igaqpkbZ tk jgh gS] lkcqu Hkh mUgha esa ls ,d
gS] ftlds lanHkZ esa vusd dEifu;ksa us Lo;a dks LFkkfir dj fy;k vkSj dqN izos'k dj
jgh gSA
miHkksDrkvksa dk Ø; fu.kZ; ges'kk dbZ rRoksa ls izHkkfor gksrh gS tks fd vU; czkaM
dh vis{kk ,d fo'ks"k czkaM dh oLrq Ø; djus ds fy, izsfjr djrk gSA vr%
foi.kudÙkkZvksa ds fy;s ;g ,d vPNk fo"k; gS ftlesa fujUrj 'kks/k dh vko';drk gSA
bUgha lHkh igywvksa dks /;ku esa j[kdj ^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
(ekjokM+ {ks= ds miHkksDrkvksa dk v/;;u)** fo"k; dk p;u ifj;kstuk ds fy;s fd;k
x;k gS] rkfd foi.ku {ks= esa Hkfo"; ds fy, vk/kkj rS;kj dj ldsaAorZeku ifjizs{; esa
;g v/;;u u dsoy lkcqu dEiuh ds fuekZrkvksa ds fy, mi;ksxh fl} gksxk oju~ ;g
cktkj vuqla/kkdÙkkZvksa vkSj forjdksa ds fy, Hkh ykHkizn gksxkA tgk¡ rd lEHko gks ldk
;g iz;kl fd;k x;k fd v/;;u vf/kd izHkko'kkyh ,oa lR;rk ds fudV gksA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 6 of 142
bl ifj;kstuk dks rS;kj djus eas izR;{k ,oa ijks{k :Ik ls vusd fo”ofo|ky;ksa
ds f”k{kkfonksa] izksQsllZ] dkWyst izk/;kidksa] izcU/kdksa] O;kikfj;ksa ,oa okf.kfT;d laLFkkuksa
ds fopkjksa ,oa lq>koksa dks /;ku esa j[kk x;k gSaA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 7 of 142
fo"k; lwph
v/;k; fooj.k i`"B la[;k
I. ifjp; 08-41
II. vuqla/kku dk;Z&fof/k 42-61
III. mÙkjnkrkvksa dh :ijs[kk 62-84
IV. izR;qÙkjksa dk fo'ys"k.k 85-106
V. ifjdYiuk dh tk¡p 107-125
VI. fu"d"kZ 126-136
ifjf'k"V 137-148
(a) vuqlwph
(b) lanfHkZdk
***********
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 8 of 142
v/;k; & I
ifjp;
(INTRODUCTION)
izLrqr v/;k; esa lkcqu czk.M dh Ik`"BHkwfe] Ø; izfØ;k] O;olk; ,oa miHkksDrk
ojh;rk] Ø; izsj.kk;sa] Ø; O;ogkj dks izHkkfor djus okys ?kVd] czk.M ilUn ,oa
miHkksDrk O;ogkj] Øsrk O;ogkj ds fl}kUr rFkk Hkkjrh; lanHkZ esa miHkksDrk Ø; O;ogkj
vkfn dk lekos'k fd;k x;k gS:
1-i`"BHkwfe
(THE BACKDROP)
miHkksDrk mRiknksa dk oxhZdj.k muds iz;ksx ,oa thou dky ds vk/kkj ij fd;k
tk ldrk gSA bl n`f"V ls oLrqvksa dks nks Jsf.k;ksa esa fVdkÅ ,oa vfVdkÅ oLrqvksa ds
:i esa foHkDr fd;k tk ldrk gSA ugkus ds lkcqu vfVdkÅ oLrq dh Js.kh esa lEefyr
fd;s tkrs gS] blds vfrfjDr ge bls lqfo/kk mRikn Hkh dg ldrs gSA lkcqu dh
vko';drk orZeku esa vfuok;Z gksrh tk jgh gS ftls fuEu Js.kh ls ysdj mPp Js.kh
rd ds O;fDr;ksa }kjk iz;ksx esa yk;k tk jgk gSA izkphu dky esa O;fDr;ksa dh bPNk,a
,oa vko';drk,¡ lhfer Fkh] vr% og dqN gh oLrqvksa ls vius vki dks lUrq"V dj ysrs
Fks] ysfdu /khjs&/khjs le; esa ifjorZu gqvkA vk/kqfud ;qx xfr'khy ;qx gS] ftlesa
izfr{k.k vusd ifjorZu gks jgs gS] miHkksDrk dh vko';drk,¡ ,oa bPNk,¡ ifjofrZr gks
jgh gSA ifj.kkeLo:Ik O;kolkf;d laxBuksaa dks Hkh mlh ds vuq:Ik ifjorZu] ubZ oLrq,a]
uokpkj vkfn djus gksrs gSA lkcqu ds foi.ku gsrq O;kid foi.ku uhfr dks viukuk
gksrk gS] dher Hkh de j[kuh gksrh gS vkSj xzkgdksa dks czk.M tkx:d cukuk vko';d
gks tkrk gSA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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lkcqu ns”k esa fczVh”k 'kkludky ds nkSjku yhoj cznlZ }kjk Hkkjr esa izLrqr fd;k
x;k Fkk A rRi”pkr lkcqu baXyS.M+ ls vk;kr fd;k x;k ,oa Hkkjr esa foi.ku fd;k
x;k Fkk A lcls igys LFkkuh; lkcqu 1918 ds vkl&ikl dksphu] dsjy esa Jh
te”ksnth VkVk }kjk LFkkfir fd;k x;k FkkA lkcqu n s”k ds yksxksa ds thou dk ,d
egÙoiw.kZ fgLLkk cu x;k gSa A vkt Hkkjr ds lcls fodflr cktkjksa esa lkcqu cktkj Hkh
gSa ,oa dbZ cgqjk"Vªh; ,oa ?kjsyw daifu;ksa dk cksyckyk gSa A Hkkjr ds lcls yksdfiz;
lkcqu czkaM+ yDl] yk;QckW;] fujek] czht] flUFkkWy] fyfjy] jsDlksuk] ih;lZ] MsVkWy ,oa
f”kdkdkbZ vkfn izeq[k gSaA loZizFke ;g ns”k ds dsoy 'kgjh {ks=ksa rd gh lhfer Fkk]
ijUrq vc ns”k ds lHkh nqjLFk LFkkuksa rd igq¡p cuk;s gq;s gSa ftldk izeq[k dkj.k Hkkjr
esa bu mRiknksa dh c<+rh ek¡x] c<+rh tula[;k] LoPNrk ,oa vk; Lrj esa o`f) dk gksuk
gSa A
Hkkjrh; lkcqu cktkj ds izeq[k fnXxt fgUnqLrku yhoj fyfeVsM] xksnjst ,oa
fujek gSaA bu rhuksa daifu;ksa dk Hkkjrh; cktkj ij 88 izfr”kr fgLlsnkjh gSaA fgUnqLrku
yhoj fyfeVsM ds izeq[k lkcqu czkaM yDl ,oa yk;QckW; gSA bldh izfr;ksxh daiuh
fujek Hkkjr esa ,d 'kh"kZ lkcqu czkaM esa ls ,d gSaA tks Hkkjr ds lkcqu cktkj esa 15
izfr”kr fgLlk j[krh gSaA Hkkjr dh 'kh"kZ lkcqu czkaM daiuh dk izkFkfed mís”; 'kgjh
miHkksDrk ds lkFk&lkFk xzkeh.k miHkksDrkvksa dh la[;k esa o`f} djuk gSa tks fd dqy
tula[;k dh 70 izfr”kr gSa A Hkkjr esa ?kjsyw miHkksDrk 98 izfr”kr gSaA lekt ds lHkh
oxZ ds O;fDr;ksa }kjk lkcqu czaakM+ksa dk mi;ksx fd;k tkus yxk gSa tks dh czkaM dh
yksdfiz;rk ds vk/kkj ij Øec} gSaA dqN czkaM daifu;k¡ de vk; okys miHkksDrk rFkk
xzkeh.k {ks= ds miHkksDrk ds fy;s fo”k s"k NwV uhfr rFkk foi.ku O;wg jpuk dk iz;ksx dj
c<+r cuk;s j[kus dk iz;kl dj jgh gSaA
lu~ 1981 vkSj 1985 ds chp bu mRiknksa dh ekax yxkrkj c<+rs jgus ds dkj.k
dbZ ckj vkiwfrZ dh deh gks xbZA lu~ 1987 esa lkcqu cukus esa mi;ksx vkus okys rsy
vkSj nwljs dPps eky esa egRoiw.kZ ewY; ifjorZu vk;k vkSj dhersa Å¡ph gks xbZA bl
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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rjg rS;kj lkcqu mRikn ds ewY; esa dkQh o`f} gqbZA lkcqu fuekZrk bdkbZ;ksa dh la[;k
fnu&izfrfnu c<+rh gh xbZA orZeku esa ;gk¡ dbZ lkoZtfud {ks= ,oa futh {ks= dh
dEifu;k¡ bl O;olk; esa layXu gS] ftuesa fgUnqLrku yhoj fy-] xksnjst] oh-oh-,Q-fy-
]fujek fyfeVsM bR;kfn izeq[k gSA tgk¡ rd ubZ dEifu;ksa dk loky gS os miHkksDrkvksa
dks vkdf"kZr djus ,oa ekax esa o`f} djus ds fy, mPp fdLe dh lkcquksa dk fuekZ.k dj
jgh gSA
fgUnqLrku yhoj fyfeVsM 17 vDVwcj 1933 dks eqEcbZ esa ,d dEiuh ds :i esa
vfLrRo esa vkbZ vkSj 27 vDVwcj 1956 dks ,d lkoZtfud fyfeVsM dEiuh ds
:i esa ifjofrZr gks xbZA fgUnqLrku yhoj fyfeVsM dk iqjkuk mRikn gS ^^ykbQckW;**
ugkus dk lkcquA bl dEiuh us ^^ykbQckW; xksYM** rFkk ^^ykbQckW; ilZuy** czk.M
cukdj VsªfMax vi }kjk mRikn J`a[kyk dks cuk fn;kA gky gh esa ^^ih;lZ** lkcqu ds
dbZ o"kZ iqjkus jax dks cnydj vc gjk fd;k x;kA dkWyxsV ikevkWfyo dEiuh us lu~
1960 esa vius u;s lkcqu dk ijh{kkRed foi.ku fd;kA lu~ 1985 ds nkSjku fgUnqLrku
yhoj fyfeVsM us ugkus ds lkcqu ^^SKI** dk cktkj ijh{k.k fd;kA lu~ 1986 ds
'kq:vkr esa ^^yDl** lkcquksa dks cktkj esa mrkjk x;k vkSj mls cktkj esa dkQh vPNh
izfrfØ;k feyh vkSj jk"Vªh; czk.M cu x;kA lu~ 1987 esa mfpr ewY; okys czk.M ^^czht**
,oa ^^ykbQckW;** cktkj esa izLrqr fd, x,A vkt cktkj esa vusdksa lkcqu ns[kus dks
feyrs gS ftuesa yDl] fujek] fyjhy] uhe] xksnjst uEcj ou] flUFkk¡y bR;kfn izeq[k
gSA blds vfrfjDr vusd fons'kh lkcqu tSls%& flYd lkSan;Z lkcqu (nqcbZ)] Dew ÝqV
lksi (b.Mksusf'k;k) vkfn miyC/k gSA lkcqu dh ekax u dsoy 'kgjh {ks=ksa esa cfYd
xzkeh.k {ks=ksa esa Hkh ns[kus dks feyrh gSaA ,d v/;;u ls irk pyrk gS fd 'kgjh {ks=
dh rqyuk esa xzkeh.k {ks= dh ekax ugkus o diM+s /kksus ds lkcqu ds fy, 50 izfr'kr ls
vf/kd gSA
izR;sd fuekZrk vius czk.M dks fof'k"V y{k.kksa] u;s&u;s ifjorZuksa] ubZ jhfr&i)fr
dh lgk;rk ls ifjorZu djus dh dfBu ls dfBu dksf'k'k djrk gS ftlls mUgas
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 11 of 142
ljyrk ls igpkuk tk lds vkSj Lo;a ds czk.M dk vU; czk.M ls Hksn dj lds] rkfd
xzkgdksa ds efLr"d esa ,d fof'k"V Nfo ,oa igpku dks tUe fn;k tk ldsA miHkksDrk
ds le{k vusd czk.M miyC/k gksus ds dkj.k og Ø; fu.kZ; ds le; czk.M dks ilUn
djus esa dfBukbZ eglwl djrk gSA bl rjg orZeku esa fuekZrkvksa }kjk tks O;wg&uhfr
cukbZ tk jgh gS] muesa dqN Li"V fØ;kRed y{k.kksa] ewrZ ykHkksa vkSj euksoSKkfud igyqvksa
vkfn ij izdk'k Mkyk tk jgk gSA
izR;sd foØsrk mu rRoksa esa :fp j[kus okyk gksrk gS ftuls Øsrk mlds czk.M dh
vkSj vkdf"kZr gksrs gS] ;g czk.M ds xq.k] dher] jax vkfn rRoksa ij fuHkZj djrk gSA
izR;sd fuekZrk ;g tkuus esa :fp j[krk gS fd miHkksDrk czkaM ilUn O;ogkj dks izHkkfor
djus okys fofHkUu rRo ;k dkjd dkSuls gSA izLrqr fun'kZu losZ{k.k ;g tkuus ds fy,
fd;k x;k gS fd D;k fofHkUu dkjd vFkok rRo miHkksDrk czkaM ilUn O;ogkj dks
izHkkfor djrs gSA
2- Ø;&izfØ;k
(BUYING PROCESS)
Ø; izfØ;k }kjk Hkh Øsrk&O;ogkj dks tkuk tk ldrk gS vkSj rnuqdwy foi.ku
uhfr;ksa@ dk;ZØeksa esa la'kks/ku fd;s tk ldrs gSA Ø;&izfØ;k esa dbZ pj.k lfEefyr
gS vkSj ;g ,d O;fDrxr&euksoSKkfud <k¡ps (vfHkiszj.k] vocks/ku] KkuktZu] fo'okl
vkSj eukso`fÙk;ksa dk ;ksx) ls izHkkfor gksrh gSA Ø;&izfØ;k ds fofHkUu pj.k fuEukuqlkj
gS%
(i) vko';drk dk Kku (Need Recognition):
Ø;&izfØ;k okLrfod Ø; djus ds le; ls cgqr igys gh vkjEHk gks tkrh gSA
bldk izFke pj.k vko';drk ds Kku ds lkFk 'kq: gksrk gS] ,slk Kku Øsrk dks
Hkhrjh&ckgjh iszj.kk ls izkIr gks ldrk gSA Hkw[k] I;kl] uhan vkfn ls lEc} vko';drk,¡
Hkhrjh izsj.kkvksa ls iSnk gksrh gS vkSj euq"; budh lUrqf"V gsrq vius iwoZ vuqHkoksa ds
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 12 of 142
vk/kkj ij fuf'pr Js.kh dh oLrqvksa ds izfr >qdko izdV djrk gSA dbZ ckj O;fDr;ksa
dks vko';drk dk Kku ckgjh okrkoj.k ls Hkh izkIr gksrk gSA bPNk ;k vko';drk
ftruh rhoz gksrh gS] og mruh nh?kkZof/k rd cuh jgrh gS vkSj tc rd oLrq u [kjhn
yh tk, rc rd ruko iSnk djrh gSA
(ii) lwpukvksa dh [kkst (Search of Information):
;g Ø;&izfØ;k dk f}rh; pj.k gS] tks oLrq ds okLrfod Ø; ds fy, oLrq ls
lacaf/kr vko';d tkudkjh izkIr djus ds iz;klksa ds lkFk 'kq: gksrh gSA ;fn Øsrkvksa
dh vko';drk cgqr rhoz gS] iwfrZ ls lacaf/kr oLrq fuf'pr gS vkSj iwfrZ L=ksr etcwr gS
rks Øsrk rRdky gh ogk¡ ig¡qp dj vko';drk dh lUrqf"V gsrq [kjhn djsxkA ;fn ge
;g ekudj pys fd vko';drk esa rhozrk gS vkSj iwfrZ L=ksr Hkh Øsrk dh igq¡p esa gS]
fdUrq Øsrk oLrq dk fu'p; ugh dj ikrk gS] ,slh n'kk esa Øsrk oLrq fu/kkZj.k gsrq
vko';d tkudkjh dh [kkst djsxkA
(iii) ewY;kadu O;ogkj (Evaluation Transaction):
;g Ø;&izfØ;k dk r`rh; pj.k gSA bl pj.k ij Øsrk mudh vko';drkvksa dh
iwfrZ dj ldus okyh oLrqvksa ls lEc} fofHkUu ,df=r lwpukvksa dk fo'ys"k.k ,oa
ewY;kadu djrs gS rkfd Ø; fu.kZ; dh fLFkfr ij igq¡p ldsA O;ogkj esa] Øsrkvksa
}kjk lwpukvksa ds ewY;kadu dk dk;Z fofHkUu rjhdksa ,oa :iksa esa fd;k tkrk gSA orZeku
esa miHkksDrkvksa }kjk oLrqvksa ls lEc} lwpukvksa ds ewY;kadu gsrq vusd ekWMYl Hkh dke
esa fy;s tkrs gSA ;s ekWMYl oLrqvksa dh izkFkfedrk,¡ fuf'pr djrs gSA
(iv) Ø; fu.kZ; (Buying Purchases Decision):
;g Ø;&izfØ;k dk prqFkZ pj.k gSA Øsrk bl pj.k ij ml oLrq dks [kjhnus dk
bjknk izdV djrk gS ftls mlus viuh Ø;&izkFkfedrkvksa esa izFke LFkku fn;k gSA Øsrk
ds Ø; bjkns dks lkekftd ?kVd vkSj vuqekfur Hkkoh fLFkfr;k¡ izHkkfor djrh gSA
mRikn Ø; ls xzg.k dh tkus okyh tksf[ke dh ek=k Hkh Ø; bjkns dks izHkkfor djrh
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 13 of 142
gSA ;fn ,slh tksf[ke de gks rks Ø; bjknk vis{kkd`r cgqr de vFkok fcYdqy Hkh
izHkkfor ugh gksxkA
(v) Ø;ksijkUr Hkkouk,¡ (Post Purchase Feelings):
;g Ø;&izfØ;k dk vfUre pj.k gS tks Øsrk dh n`f"V ls egRoiw.kZ ekuk x;k gS
D;ksa fd [kjhnh xbZ czk.M dk izHkko Hkkoh [kjhn ij gksrk gS vFkkZr~ mÙkjorhZ czk.M
izkFkfedrk dks izHkkfor djrk gSA ;fn Øsrk [kjhnh xbZ czk.M ls iw.kZr% lUrq"V gS rks
,slh larqf"V mldh czk.M izkFkfedrk dks lqn`<+rk iznku djrh gSA blds foifjr ;fn
Øsrk dk vuqHko lq[kn ugh jgk gS rks og Hkkoh Ø; ds le; czk.M izkFkfedrk ij
iqufoZpkj dj ldrk gS vFkok vius izkFkfedrk lewg esa ls ml czk.M dks lnk ds fy,
fudky ldrk gSA
3- O;olk; ,oa miHkksDrk ojh;rk
(BUSINESS AND CONSUMER PREFERENCE)
vk/kqfud le; esa miHkksDrkvksa dh bPNkvksa vFkok vkdka{kkvksa dh iwfrZ gsrq fofHkUu
mRikn vusd jaxksa o 'kSyh esa izLrqr fd;s tkrs gSA vk/kqfud foi.kd O;wg&jpuk }kjk
mRikn ds ewyHkwr xq.kksa dks cuk, j[krs gq, vius mRikn dks nwljs izfrLi/khZ mRikn ls
fHkUu cukus dk iz;kl djrk gSA bls MCY;w- ,yMjlu ^fof'k"V ykHk dh [kkst* dh laKk
nsrs gSA1 vr% O;olk; dh lQyrk gsrq lexz foi.ku ;kstuk,¡ ,oa uhfr;k¡
xzkgdksUeq[kh gksuh pkfg,A2 dksbZ Hkh nks O;fDr iw.kZr;k leku ugha gksrs gS] O;fDr vk;]
is'ks] f'k{kk] vk;q] :fp] vfHk:fp] ilanxh] jgu&lgu vkfn n`f"V ls ,d nwljs ls dkQh
fHkUu gksrs gSA3 ;g tkuuk gh i;kZIr ugha gS fd vusd mRiknksa es ls fdl mRikn dks
miHkksDrk lcls vf/kd ilan djrk gS] ;g tkuuk Hkh ije~ vko';d gS fd miHkksDrk
mRikn ds fdu xq.kksa dks vf/kd ilan djrk gS vkSj fdu xq.kksa dks ukilan djrk gSA4
O;kolkf;d izfr"Bku dh izcU/k O;oLFkk gsrq mRrjnk;h O;fDr dh miHkksDrk O;ogkj dks
le>us esa fof'k"V :fp gksrh gSA laLFkk ds mRiknd ,oa forj.k ;ksX; lalk/kuksa dks
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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miHkksDrk dh ekax ds vuq:i cukuk izca/kdksa dk dk;Z gSA ;fn laLFkk fu/kkZfjr mís';ksa
dks izkIr djuk pkgrh gS rks mls miHkksDrk vkSj O;kikfjd laLFkk ds chp ds vkarfjd
lEca/kksa dks le>uk pkfg,A mRikndksa dh vk/kqfud ih<+h miHkksDrkvksa dh vko';drkvksa
dh tkudkjh djus esa :fp j[krh gS rHkh os mudh vko';drkvksa ds vuq:i mRikn
fufeZr djrs gSA os ;g eglwl djrs gS fd bl izdkj ds mRikn csps tk, ftlls u
dsoy miHkksDrkvksa dks lUrqf"V feys cfYd fuekZrkvksa dks Hkh ykHk gksA
blds fy, mRikn ds mu fofHkUu xq.kksa dh izkFkfedrkvksa dk oxhZdj.k fuf'pr
fd;k tkuk pkfg, tks fd mRikn esa vko';d :i ls gksuh pkfg,] tSls fd mRikn dk
yEcs le; rd mi;ksxhiu gksuk] fVdkÅiu] Hkkjhiu] vPNh fdLe vkfn dk gksukA tc
bl izdkj ds oxhZdj.k dj fn, tkrs gS rc fefJr y{k.kksa okys mRikn ds vkdkj dk
vuqeku yxk;k tk ldrk gSA5 vk/kqfud vFkZO;oLFkk esa foi.ku izfrLi/kkZ bruh vf/kd
vfuf'pr ,oa vfLFkj fØ;k gks xbZ gS fd foi.ku j.kuhfr dk fu.kZ; djrs le;
miHkksDrkvksa dh izkFkfedrkvksa dk ewY;kadu djuk vfuok;Zrk cu x;h gSA tsEl ,Q-
,xy dk er gS fd miHkksDrk dh izkFkfedrkvksa dk forj.k vkSj miHkksDrk&tula[;k ds
tukafddh (Deomographic) lkekftd ;k O;kogkfjd y{k.kksa ds lkFk rkjrE; gks
tkrk gS rc ,d ,sls lewg dks vyx djuk laHko gks tkrk gS ftlls foi.ku iz;klksa
}kjk ykHk lh/ks gh dek;k tk ldsA6
4- Øsrk bjknksa dk losZ{k.k
(SURVEY of BUYER’S INTENTION)
tc fdlh ?kjsyw miHkksDrkvksa dh Ø; bPNkvksa ;k bjknksa ds ckjs esa irk yxkus
dk iz;kl fd;k tkrk gS rc vusd leL;k;sa lkeus vkrh gSA izFke mudk fo'oluh;
lk{kkRdkj vkSj fun'kZu ,d cgqr gh dfBu vkSj [kphZyk dk;Z gSA tSlk fd v/;;u
Li"V djrs gaS fd miHkksDrk dh Ø; bPNk esa vfLFkjrk vkSj cktkj esa miyC/k fofHkUu
fodYiksa ds izLrqr gksus ij Ø; ilanxh dh vleFkZrk bl iwokZuqekfur rduhd dh
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ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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mi;ksfxrk dks izfrcaf/kr djrh gS vkSj mRiknksa dh Åaph dherksa o nh?kZdkyhu ;kstukvksa
dh mi;ksfxrk dks Hkh lhfer djrh gSA
fe'ku fo'ofo|ky; ds losZ{k.k 'kks/k dsUnz }kjk la?kh; laj{k.k ifj"kn gsrq f}rh;
fo'o;q} ds i'pkr ls gh okf"kZd vk/kkj ij fu;fer :i ls miHkksDrkvksa dk foÙkh;
losZ{k.k fd;k x;kA bl losZ{k.k esa miHkksDrk dh Ø; bPNk ,oa mudh okLrfod Ø;
'kfDr ds chp lEcU/kksa dh tkudkjh ij tk¡p dh xbZA loZs{k.k esa crk;k x;k fd
edkuksa] Lopkfyr l;a=ksa vkSj midj.kksa dh jk"Vªh; ekax esa o"kZ ds nkSjku dksbZ
mRlkgtud o`f} fn[kkbZ ugha nh ftlls fd iwokZuqeku esa lgk;rk fey ldsA bl
v/;;u us 1946&49 esa ;kstukc} vkSj okLrfod [kpksZa esa foHksn dks cryk;kA blesa
iznf'kZr fd;k fd Ø; ;kstukvksa esa lky nj lky le;kuqlkj ifjorZu gksrk vk;k gS]
fdUrq ;g miHkksDrkvksa dh fVdkÅ oLrqvksa vkSj edkuksa dh ekax dks vf/kd ifjorZu ugha
dj ik;k gSA bl izfof/k esa izeq[k leL;k ;g Fkh fd bl o"kZ esa miHkksDrkvksa dh
;kstukvksa esa dkQh QSyko vk;k] D;ksafd miHkksDrk dh ;kstuk,¡ lkekU;r;k vFkok
izk;% detksj ,oa dkQh fuEu Lrj ij gksrh gS ifj.kkeLo:i os vkfFkZd ifjorZuksa ls
vyx&vyx :i ;s izHkkfor gksrh gSA mRikn vkSj mlds ewY; vk'kkvksa ij fuHkZj jgus
ls miHkksDrk cqjh rjg ls izHkkfor gksrk gS ifj.kkeLo:i mudh Ø; 'kfDr esa f'kfFkyrk
vk tkrh gS ;k mRikn vFkok eky ds izfr iw.kZ :i ls vKkurk lekIr gks tkrh gSA
nwljh dfBukbZ tks lk{kkRdkj rduhdksa esa lkeus vkbZ og ;g Fkh fd lk{kkRdkj
ds nkSjku Øsrk dh ;kstuk,¡ okLrfod gS ;k ugha]dHkh Hkh ekywe ughas pyrk gSaA cgqr
de miHkksDrk ,sls gS tks mRikn dks Ø; djus lEca/kh viuh bPNk rqjUr izdV djrs
gSaA czk.M pquko dh izo`fÙk dks izdV djus okys rjhds ls Hkh lk{kkRdkj rduhd izHkkfor
gksrh gSA v/;;u ;s Li"V djrs gS fd de ewY; ds mRikn] miHkksDrk izkFkfedrkvksa ,oa
,sls czk.M ftUgsa os okLro esa Ø; djrs gS] ds vfUre ?kfu"B lEcU/kksa dks iznf'kZr djrs
gSA7
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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5- Ø; & izsj.kk;sa
(BUYING MOTIVES)
Ø;&iszj.kk;sa os izHkko vFkok fopkj gksrs gS tks Ø; djus ds fy, izo`Ùk djrs gS]
O;ogkj dks mHkkjrs gSa vFkok oLrqvksa ;k lsokvksa ds Ø; esa p;u dks fu/kkZfjr djrs gSA
fdlh Hkh ekuo ds Hkkoh O;ogkj ds lEcU/k esa dksbZ Hkfo";ok.kh djuk lEHko ugha gksrk]
D;ksafd og fdl ifjfLFkfr esa dSlk O;ogkj djsxk] ;g dguk dfBu gSA pw¡fd Øsrk
vFkok miHkksDrk Hkh ,d euq"; gksrk gS] vr% mlds O;ogkj ds ckjs esa Hkh Hkfo";ok.kh
djuk vFkok iwokZuqeku yxkuk vR;Ur dfBu gSA okLrfodrk rks ;g gS fd izR;sd
xzkgd dk Ø; O;ogkj fHkUu gksrk gSA vr% foØ;dÙkkZ ds fy, O;ogkj esa ;g ekuuk
Bhd ugha gS fd lHkh Øsrk fdlh lkekU; iz;kstu ls iszfjr gksdj gh oLrq dk Ø; djrs
gSA izR;sd lkekU; O;fDr Lofgr esa :fp j[kus okyk gksrk gS vkSj cqf} ds vuq:i
O;ogkj djrk gSA ;gh dkj.k gS fd foi.ku {ks= esa fofHkUu izdkj dh Ø;&iszj.kk;sa vkSj
Ø; O;ogkj fn[kkbZ nsrs gSA Ø;&iszj.kkvksa dks fuEukuqlkj oxhZd`r fd;k tk ldrk gS%
(i) HkkSfrd Ø;&iszj.kk;s a (Physical Buying Motives):
HkkSfrd Ø;&iszj.kk 'kkjhfjd Ø;&iszj.kk ds uke ls Hkh tkuh tkrh gSA HkkSfrd
Ø;&iszj.kk Hkw[k] I;kl] uhan] ;kSu] vkjke] ,oa thou lapkyu ls lac} iszj.kkvksa dks
Lo;a esa lfEefyr djrh gSA tc fdlh O;fDr dk eu HkkSfrd fparkvksa o vko';drkvksa
dks larq"V djus ds fy, fdlh mRikn dks Ø; djus gsrq yypkrk gS] rc ;g dgk tk
ldrk gS fd og viuh HkkSfrd iszj.kkvksa ls iszfjr gqvk gSA
(ii) euksoSKkfud Ø;&iszj.kk;sa (Psychological Buying Motives):
;g izd`frnÙk fo"k; gS vkSj euksoSKkfud n'kkvksa dh fparkvksa ;k rukoksa ls mRiUu
gksrh gSA ;g iszj.kk,¡ fdlh O;fDr dks mldh euksoSKkfud vko';drk dh larqf"V ds
fy, Ø; gsrq iszfjr djrh gSA euksoSKkfud Ø;&iszj.kk;sa O;fDrijd gksrh gS vkSj buesa
xoZ] Hk; vkfn iszj.kkvksa dks lfEefyr fd;k tkrk gSA
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ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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(iii) lkekftd Ø;&iszj.kk;sa (Sociological Buying Motives):
tc dksbZ O;fDr lkekftd Lrj cuk, j[kus ;k ml rd igq¡pus gsrq fdlh
mRikn dks Ø; djrk gS rc tks iszj.kk Ø; djus ds ihNs dk;Z djrh gS og lkekftd
Ø;&iszj.kk,¡ dgykrh gSA lkekftd Ø;&iszj.kk,¡ orZeku ,oa visf{kr lkekftd fLFkfr
ls lac} iszj.kkvksa dk lewg gksrh gSA
(iv) vftZr Ø;&iszj.kk;sa (Acquired Buying Motives):
;g ,d lh[kus dh iszj.kk gS tks Øsrkvksa ds vkl&ikl ds okrkoj.k ls lEcaf/kr
gksrh gS] bUgsa xkS.k vFkok lgk;d Ø;&iszj.kk,¡ Hkh dgk x;k gSA miHkksDrkvksa dks bu
Ø;&iszj.kkvksa dk fodkl djuk gksrk gSA bu Ø;&iszj.kkvksa esa lkSUn;Z] fdLe] ykHk o
ferO;;rk dks lfEefyr fd;k tkrk gSA miHkksDrkvksa dks buesa feyus okyh larqf"V gh
bu iszj.kkvksa dk ewY;kadu vk/kkj curh gSA bu Ø;&iszj.kkvksa ij lkekftd&vkfFkZd
fLFkfr;k¡ vkSj f'k{kk Lrj egRoiw.kZ izHkko Mkyrs gSA
(v) vUroZÙkhZ Ø;&iszj.kk;sa (Inherent Buying Motives):
vUroZrhZ Ø;&iszj.kk;sa] ,slh iszj.kk;sa gS ftUgsa lh[kuk ugha iM+rk gSA blds foijhr
;s iszj.kk;sa gj Øsrk esa tUe ls gh fo|eku gksrh gSA bu Ø;&iszj.kkvksa dks izkFkfed
Ø;&iszj.kk;sa Hkh dgk tkrk gSA bu iszj.kkvksa esa HkkSfrd] euksoSKkfud] lkekftd
vko';drkvksa dks iwjk djus gsrq vko';d oLrqvksa ,oa lsokvksa dh [kjhn dks izksRlkfgr
djus okyh iszj.kkvksa dks lfEefyr fd;k tkrk gSA lqj{kk] vkjke] iz'kalk] I;kl vkfn ls
lac} iszj.kk;sa vUroZÙkhZ Ø;&iszj.kk;sa gSA
(vi) mRikn Ø;&iszj.kk;sa (Product Buying Motives):
mRikn Ø;&iszj.kk;sa] os iszj.kk;sa gS tks fdlh fof'k"V mRikn dh [kjhn gsrq
izksRlkfgr djrh gSA ,slk izksRlkgu ml fof'k"V oLrq ds HkkSfrd vFkok euksoSKkfud
vkd"kZ.kksa ls mRiUu gksrk gSA vr% ;s iszj.kk;sa] mRikn dh fo'ks"krkvksa vkSj xq.kksa ls
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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lEcaf/kr gksrh gSA oLrq dh fMtkbu] jax] vkdkj] fu"iknu vkfn mRikn Ø;&iszj.kkvksa
dk vk/kkj gksrh gSA
(vii) laj{k.k Ø;&iszj.kk;sa (Patronage Buying Motives):
laj{k.k Ø;&iszj.kk;sa] os iszj.kk;sa gS tks Øsrkvksa dks fdlh fof'k"V foØsrk ls gh
oLrq,¡ Ø; djus dks izksRlkfgr djrh gSA foØsrkvksa esa fuekZrk] Fkksd O;kikjh] QqVdj
O;kikjh vkSj QqVdj foØsrk lHkh lfEefyr gksrs gSA izn'kZu] ltkoV] m/kkj lqfo/kk;sa]
okilh lqfo/kk;sa] x`g lqiqnZxh] [;kfr vkfn os ?kVd gS tks laj{k.k Ø;&iszj.kkvksa ds
vk/kkj curs gSA
(viii) tkx:d Ø;&iszj.kk;sa (Conscious Buying Motives):
tkx:d Ø; izsj.kk;sa] os izsj.kk;sa gS ftUgsa Øsrk foi.ku fØ;kvksa dh lgk;rk ds
fcuk gh ljyrkiwoZd igpku ysrs gS vkSj vfHkO;fDr djrs gSA vU; 'kCnksa esa] lpsru
/kjkry ij fo|eku vko';drkvksa dh iwfrZ gsrq Øsrkvksa dh [kjhn dks izkssRlkgu djus
okyh Ø;&izsj.kk;sa tkx:d Ø;&izsj.kk;sa dgh tkrh gSA ;s izsj.kk;sa Lor% gh Øsrkvksa ds
efLr"d esa mRiUu gksrh gSA
(ix) lqIr Ø;&iszj.kk;sa (Dormant Buying Motives):
lqIr Ø;&iszj.kk;sa] os iszj.kk;sa gS ftUgsa Øsrk ml le; rd ugh igpku ikrs gS
tc rd fd foi.ku fØ;kvksa }kjk mudk /;ku Ø;&iszj.kkvksa dh vksj vkdf"kZr u fd;k
tk;sA ;s iszj.kk;sa mu vko';drkvksa dh iwfrZ gsrq Øsrkvksa dk /;ku vkd`"V djrh gS
ftuds ckjs esa Øsrkvksa dks Lo;a gh /;ku ugha gksrk gS vkSj tks vpsru /kjkry ij
fo|eku gksrh gSA
(x) foosdkRed Ø;&iszj.kk;s a (Rational Buying Motives):
foosdkRed Ø;&iszj.kkvksa dks vkfFkZd Ø;&iszj.kk;sa Hkh dgk tkrk gSA bu
Ø;&iszj.kkvksa ds ihNs ekU;rk gS fd O;fDr vkfFkZd euq"; gS vkSj vius mís';ksa dh iwfrZ
ds fy;s foosdiw.kZ rjhds ls dk;Z djrk gSA og tks dqN [kjhnrk gS lksp le>dj
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fdQk;r ds lkFk [kjhnrk gSA la{ksi esa] tc dksbZ O;fDr oLrqvksa vkSj lsokvksa dh [kjhn
djrs le; foosd] cqf}] rdZ&'kfDr ,oa miyC/k lwpukvksa dk iwjk&iwjk mi;ksx djrk gS]
lkFk gh lkFk [kjhn esa Hkkoukvksa dks dksbZ LFkku ugha nsrk gS rc ge ;g dg ldrs gS
fd bl Ø; ds ihNs foosdkRed Ø;&iszj.kkvksa us dk;Z fd;k gSA
(xi) HkkoukRed Ø;&iszj.kk;sa (Emotional Buying Motives):
HkkoukRed Ø;&iszj.kk;sa] os iszj.kk;sa gS tks Øsrkvksa dh Hkkoukvksa dks fof'k"V
oLrqvksa vFkok lsokvksa dh [kjhn gsrq mdlkrh gSA ;s Ø;&iszj.kk;sa foosd] cqf} ;k rdZ
ds nk;jksa ij gksrh gS vkSj euq";ksa dh Hkkoukvksa ls] mlds laosxksa ls lh/kk lEca/k LFkkfir
djrh gSA bu Ø;&iszj.kkvksa esa bfUnz;ksa dh larqf"V] Hk;] vkjke] xoZ] jgL; ds izfr
mRlqdrk vkfn iszj.kkvksa dks lfEefyr fd;k tk ldrk gSA
6- Ø;&izsj.kkvksa ds fu/kkZj.k esa dfBukb;k¡
(PROBLEMS IN DETERMINATION OF BUYING MOTIVES)
Øsrkvksa dh Ø;&izsj.kkvksa ds fu/kkZj.k esa foi.kudÙkkZvksa ds lEeq[k vusd
dfBukb;k¡ izLrqr gksrh gSA Ø; izsj.kkvksa ds fu/kkZj.k esa lcls cM+h dfBukbZ vusd ckj
Øsrkvksa dh vufHkKrk ds dkj.k mRiUu gksrh gSA O;ogkj esa vusd Øsrk Lo;a }kjk dh
xbZ [kjhn ds ihNs fo|eku jgh izsj.kkvksa ds ckjs esa blfy, ugha crk ikrs gS pwafd mUgs
Lo;a gh Kku ugha gks ikrk gSA foi.ku fo'ks"kKksa dk dguk gS fd Ø; izsj.kkvksa dks
Øsrkvksa ds Kku ds vk/kkj ij foHkDr djs rks rhu Jsf.k;ksa esa foHkDr fd;k tk ldrk
gSA izFke Js.kh esa] os Ø;&izsj.kk,¡ lfEefyr dh tk ldrh gS ftuds ckjs esa Øsrk tkurs
gSa vkSj ckrphr djuk ilUn djrs gSA f}rh; Js.kh esa] os Ø; izsj.kk,¡ lfEefyr dh tk
ldrh gS ftuds ckjs esa Øsrk tkurs gSa fdUrq crykuk ugha pkgrsA mnkgj.k ds fy,
dksbZ L=h 'kk;n gh lkSUn;Z izlk/ku lkexzh dh [kjhn ds ihNs jgh okLrfod Ø;
izsj.kkvksa dks cryk,xh] r`rh; Js.kh esa mu izsj.kkvksa dks j[kk tk ldrk gS ftldk Kku
Øsrkvksa dks ugha gSA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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vusd ckj Øsrk Ø;&izsj.kkvksa dks bu euksoSKkfud Hk; ds dkj.k ugha crkrs gS
fd izsj.kkvksa ds izdVhdj.k ij vU; yksx mls ew[kZ le>saxs ;k mldh g¡lh mM+k;saxsA
Ø;&izsj.kkvksa dh vusdrk ,oa vfHkUurk ds dkj.k Hkh okLrfod Ø;&izsj.kkvksa dk Kku
ugha gks ikrk gSA O;ogkj esa dh tkus okyh dksbZ Hkh [kjhn vusd izsj.kkvksa dk ifj.kke
gksrh gS vkSj muesa ls fdlh ,d ;k vf/kd izsj.kkvksa dks izeq[k rFkk vU; dks xkS.k dguk
dfBu gksrk gSA mnkgj.k ds fy,] dksbZ L=h lkSUn;Z izlk/ku midj.kksa dh [kjhn vius
ifr dks izlUu djus vkSj j[kus] Lo;a ds O;fDrRo dks vkd"kZd cukus] vU; yksxks ls
iz'kalk ikus] QS'ku dk vuqdj.k djus vkfn dkj.kksa ls izsfjr gksdj dj ldrh gSA
okLro esa vusd Ø;&izsj.kk,¡ feydj Øsrkvksa dks izsfjr djrh gSA losZ{k.k crykrs gSa fd
lEHkkfor Ø;&izsj.kkvksa dh la[;k 600 ls Hkh Åij rd ig¡qp pqdh gSA blfy, Li"Vr%
Ø;&izsj.kkvksa dk fu/kkZj.k djuk dfBu gksrk tk jgk gSA
Ø;&izsj.kkvksa dk fu/kkZj.k djuk muds cnyrs jgus ds dkj.k Hkh lEHko ugha gks
ikrk gSA Ø;&izsj.kk,¡ tfVy] xqIr] fofo/k ,oa vfHkUu gh ugha gksrh gS] cfYd Øsrk dh
vk;q 'kS{kf.kd o lkekftd Lrjksa] rduhdh Kku vkSj vkfFkZd n'kkvksa ds cnyus ds
lkFk&lkFk cnyrh jgrh gSA QyLo:i] Ø; O;ogkj Hkh cnyrk jgrk gS vkSj
foi.kudÙkkZvksa dks FkksMs+&FkksM+s le;kUrjksa ls iqu% Ø; O;ogkjksa dk v/;;u djuk iM+rk
gSA gj Øsrk viuk ,d fof'k"V] viwoZ ,oa vf}rh; O;fDRo j[krk gS tks nwljksa ls iw.kZr%
esy ugha [kkrk gSA vr,oa tc rd foi.kudÙkkZ mlds gj xzkgd dk i`Fkd & i`Fkd
v/;;u u djs rc rd lgh Ø;&izsj.kkvksa dh tkudkjh ugha dh tk ldrh gSa] fdUrq
O;kogkfjd rFkk vkfFkZd n`f"V ls gj Øsrk dh Ø;&izsj.kkvksa dks tkuuk dfBu gh ugha]
cfYd vlEHko Hkh gSA
7- Ø; O;ogkj dks izHkkfor djus okys ?kVd
(FACTORS INFLUENCING BUYING BEHAVIOUR)
miHkksDrk O;ogkj ls rkRi;Z miHkksDrk dh Ø; & fu.kZ;u izfØ;k ls gS] ftlds
vUrxZr mu dkj.kksa ,oa ?kVdksa dk v/;;u ,oa fo'ys"k.k fd;k tkrk gS tks mlds fdlh
oLrq ;k lsokvksa ds Ø; fu.kZ; dks izHkkfor djrs gSA miHkksDrk ds Ø; fu.kZ;ksa dks
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ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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izHkkfor djus okys vusd ?kVd gksrs gS ftuesa 'kkjhfjd] ekufld] lkekftd ,oa
vkfFkZd lHkh ?kVd lfEefyr gksrs gSA bUgh ?kVdksa ls izHkkfor gksdj ;g fu.kZ; djrk gS
fd ^^dksbZ oLrq ;k lsok dc] dagk ls] fdl izdkj] fdruh] fdl fof/k ls] fdl L=ksr ls]
,oa D;ksa Ø; djuh gSA
MCY;w0 ,yMjlu us miHkksDrk O;ogkj ds v/;;u dks okLro esa igpkuk] ftlesa
mUgkssaus u dsoy miHkksx dk cfYd miHkksx ;ksX; Ø; oLrqvksa dk Hkh v/;;u fd;kA8
Øsrk O;ogkj fofHkUu rjg ds ?kVdksa ls izHkkfor gksrs gS] ftUgsa ge fuEukuqlkj oxhZd`r
dj ldrs gS%
(a) O;fDrxr ?kVd (Personal Factors)
(b) lkekftd ?kVd (Social Factors)
(c) euksoSKkfud ?kVd (Psychological Factors)
(a) O;fDrxr ?kVd (Personal Factors)
miHkksDrk ds lHkh O;fDrxr ?kVd ;k fo'ks"krk,a tSls% vk;q] fyax] f'k{kk] O;olk;]
oSokfgd fLFkfr] vk;] mldk lEiw.kZ O;fDrRo ,oa /keZ vkfn mlds O;ogkj dks izHkkfor
djrs gSA izeq[k O;fDrxr ?kVd fuEu gS%
(i) vk;q ,oa fyax (Age and Sex):
izFke ?kVd tks Øsrk ds O;ogkj dks izHkkfor djrs gS og vk;q ,oa fyax
gSA fofHkUu mRiknksa dh vko';drk,a vkSj mudh lsok,a vk;q ds vuqlkj cnyrh
jgrh gSA foØ;'kkykvksa (lqij cktkj) dk v/;;u izdV djrk gS fd cPpksa dk
Ø; O;ogkj (fo'ks"kr% VksQh ,oa feBkbZ;kssa ds fy,) ;qok iq:"k ds Ø; fu.kZ;ksa dks
izHkkfor djrk gSA9 blh izdkj ls iq:"kkssa vkSj fL=;ksa ds chp 'kkjhfjd foHksn gksrs
gS] ftlds ifj.kkeLo:i mudh miHkksx vko';drk,¡ Hkh fHkUu gh lkFk Ø;
O;ogkj ,d lhek rd fHkUurk fy, gksrs gSA
(ii) f'k{kk vkSj dk; Z (Education and Occupation):
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 22 of 142
nwljk egRoiw.kZ O;fDrxr ?kVd f'k{kk vkSj dk;Z gS tks Øsrkvksa ds O;ogkj
dks izHkkfor djrs gsSA f'k{kk O;fDr;ksa ds Kku mudh :fp;ksa ,oa n`f"Vdks.kksa dks
lkoZHkkSe cukrh gSA ,d f'kf{kr O;fDr] de f'kf{kr O;fDr;ksa dh rqyuk esa
vklkuh ls miyC/k 'kS{kf.kd lqfo/kkvksa] fdrkcksa] v[kckjksa] if=dkvksa ,oa vU;
Kkuo}Zd oLrqvksa ds dkj.k vf/kd miHkksx djrk gSA dk;Z vFkok mudk is'kk Hkh
O;fDr;ksa dh miHkksx vko';drkvksa dks izHkkfor djrk gSA ,sls yksx tks fdlh
fof'k"V dk;Z esa fu;qDr gksrs gS vFkok layXu gksrs gS mUgs O;olk; ls lEcaf/kr
fo'ks"k vkStkjksa ,oa lktks&lkekuksa dh vko';drk,a gksrh gSA ysfdu bu fof'k"V
vko';drkvksa ds vykok ,d O;fDr dh laxBu esa Hkwfedk ,oa fLFkfr vFkok in
Hkh Øsrk O;ogkj dks izHkkfor djrs gSA
(iii) oSokfgd fLFkfr ,oa vk; (Marital Status and Income):
O;fDr dh oSokfgd fLFkfr Hkh Øsrk O;ogkj dks izHkkfor djus okys izeq[k
?kVd gksrs gSA fofHkUu oSokfgd fLFkfr okyksa dh vko';drk,a] eukso`fÙk;k¡ ,oa Ø;
O;ogkj esa fHkUurk gksrh gSA10 vk; Hkh vU; 'kfDr'kkyh ?kVd gS tks miHkksDrk
O;ogkj dks izHkkfor djrk gSA vk; Ø; djus dh 'kfDr nsrk gS ftlls og Ø;
,oa foØ; ds ysu&nsuksa ;k O;ogkjksa ds chp fofue; dks iw.kZ djrk gSA miHkksDrk
viuh vk; dks miHkksx ,oa cprksa ds mís';ksa ds fy;s iz;ksx djrk gSA
miHkksDrkvksa dh fnypLih bl ekeys esa c<+rh pyh tkrh gS fd os viuh
bPNkvksa vFkok vko';drkvksa dks orZeku esa gh larq"V djuk pkgrs gS] Hkfo"; esa
ughaA11
iwoZ Ø; ekaxs ljdkjh djksa] laLFkk ds iquHkqZxrku [kpkZsa ,oa laLFkkxr
lsokvksa ds [kpksZa vkfn ls izHkkfor gksrh gSA miHkksDrk bu ekaxksa dks iw.kZ djus ds
i'pkr~ 'ks"k vk; dks lek;ksftr djus dh bPNk j[krk gSA miHkksDrk dh pkyw
lEifÙk;k¡ Hkh miHkksDrk Ø; O;ogkj dks izHkkfor djrh gSA pkyw lEifÙk;ksa dk
vFkZ mu lEifÙk;ksa ls gS tks udn esa gS ;k ftUgas vklkuh ls udnh esa ifjofrZr
fd;k tk ldrk gksA ;s lEifÙk;k¡ cSad 'ks"k] va'k] udn 'ks"k] bdkbZ vkfn ds :i
esa gks ldrh gSA Øsrk O;ogkj izpfyr m/kkj lqfo/kkvksa ls Hkh T;knk izHkkfor gksrk
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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gSA m/kkj dh lqfo/kk,a mUgs fujUrj iqu[kZjhn gsrq izsfjr djrh gS] laj{k.k izsj.kk
nsrh gS vkSj i;kZIr ek=k esa [kjhn gsrq izksRlkfgr djrh gSA nwljs 'kCnksa esa]
miHkksDrk dks tc m/kkj dh lqfo/kk,a nh tkrh gS rks muds Ø; djus dh
laHkkouk,¡ T;knk gksrh gSA
(iv) O;fDrRo (Personality):
O;fDrRo 'kCn dh vusd rjg ls O;k[;k dh xbZ gSA gksCcsl dk er gS fd
O;fDrRo esa os lHkh fo'ks"krk,a lfEefyr gksrh gS tks O;ogkjksa ds lkekU; rjhdksa
vFkok Lo:iksa dks fu/kkZfjr djrs gSA fo'ks"kr% O;fDr dk ,d nwljs ds lEca/kksa dk
ifjpk;d gksrh gSA12 O;fDrRo lkekU;r% vfHkizsj.k ,oa fof'k"V xq.kksa ds ckjs esa
crykrk gSA13 O;fDrRo ?kVd miHkksDrk O;ogkj ds :[k dks izHkkfor djrk gS
ftlds ifj.kkeLo:i O;fDr;ksa dk Ø; O;ogkj nwljksa ls fHkUu gksrk gSA
(v) /keZ (Religion):
/keZ okLrfod :i ls miHkksDrkvksa ds n`f"Vdks.k] miHkksx rjhdksa vFkok
lajpukvksa] eukso`fÙk ,oa Ø; O;ogkj dks izHkkfor djrs gSA tSls mnkgj.kkFkZ% fgUnw
,oa tSu /keZ esa 'kjkc ,oa ek¡l ds miHkksx ij jksd gS] tcfd bLyke /keZ esa
'kjkc ihus ,oa /kqeziku bu nksuksa ij jksd gSA bl rjg ls /keZ O;fDr;ksa vFkok
miHkksDrkvksa ds Ø; O;ogkj dks izHkkfor djrs gSA
(b) lkekftd ?kVd (Social Factors)
lkekftd ?kVd tSls& ifjokj ds eqf[k;k dh jk;] lanHkZ leqg] lkekftd oxZ]
tkfr ,oa laLd`fr vkfn miHkksDrk ds Ø; O;ogkjksa dks izHkkfor djrs gSA izeq[k
lkekftd ?kVd fuEu gS%
(i) ifjokj (Family):
miHkksDrk ds O;ogkj ij ifjokj Hkh egRoiw.kZ izHkko Mkyrk gSA fofHkUu
izkFkfedrk,a] :fp] vfHk:fp] O;fDr dh thou 'kSyh] jgu & lgu] ilanxh vkfn
ifjokj ds Ø; O;ogkj dks izHkkfor djrs gSA ifjokj miHkksDrk O;ogkj dks nks
:iksa esa izHkkfor djrk gS% izFke] ;g fdlh O;fDr ds O;fDrRo fo'k"krkvksa ,oa
mlds LoHkko vFkok eukso`fÙk dks izHkkfor djrk gSA nwljk] ;g Ø; fu.kZ;ksa dks
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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ml le; izHkkfor djrk gS] tc og eky ,oa lsokvksa dk Ø; dj jgk gksrk gSA
ifjokj ds lnL; Hkh Ø; fu.kZ;ksa dks izHkkfor djrs gSA lkekU;r;k bu {ks=ksa ds
vusd 'kks/k bl ckr dk leFkZu djrs gS fd ,d mRikn ls nwljs mRikn dks Ø;
djus ds fu.kZ;ksa esa ifjokj ds lnL;ksa dh izFke Hkwfedk gksrh gSA mRikn ds c<+s
gq, ewY; Hkh nEifÙk ds la;qDr Ø; fu.kZ;ksa esas ,d lhek rd o`f} djrs gSA de
dher okys mRikn dks ifr & ifRu viuh tkudkjh ,oa dkS'ky vFkok pkrq;Z ds
vk/kkj ij Ø; djrs gSA14
(ii) izeq[k dh jk; (Leaders Opinion):
ifjokj ds vykok] ,d miHkksDrk vius ?kfu"V fe=ksa] iM+kSfl;ksa]
lgdfeZ;ksa vkSj fj'rsnkjksa ls izkIr mRikn ,oa lsokvksa ds Ø; lEca/kh lykgksa@
jk; ls Hkh izHkkfor gksrk gSA lykg vFkok jk; dks izHkkfor djus okyh ;g
izfØ;k usr`Ro izfØ;k dgykrh gSA bldk o.kZu ,d ,slh izfØ;k ds :i esa fd;k
x;k gS ftlesa ,d O;fDr vU; ds dk;ksZa ,oa LoHkkoksa dks izHkkfor djrs gSA
(iii) lanHkZ lewg (Reference Group):
lanHkZ lewg os lewg gksrs gS tks fd O;fDr ds lkFk ijLij fØ;k,a djrs gS
vkSj mlds O;ogkj o izo`fÙk;ksa dks izHkkfor djrs gSA lanHkZ lewg izk;% NksVs ,oa
lEiw.kZ lkekftd oxZ ftrus [kqys ugha gksrs gSA lanHkZ lewg izo`fÙk;ksa esa cnyko
ykus] vkdka{kkvksa vFkok ykylkvksa ds fu/kkZj.k esa] vkn'kksZ rFkk jpukvksa ds
vuqdwy cukus] LoewY;kadu] ,oa vnHkqr fo"k;ksa dks tkuus esa eq[; :i ls
izHkko Mkyrs gSA15 D;ksa fd O;fDr bl rjg ds lewg dk vax cuuk pkgrk gS tks
blds ewY;ksa ,oa izo`fÙk;ksa ls izHkkfor gksrs gSA
nwljs 'kCnksa esa] lanHkZ lewg dks nks Hkkxksa esa ck¡Vk tk ldrk gS & izFke
izkFkfed lewg tSls% ifjokj] ?kfu"V fe=] iM+kSlh] lgdehZ vkfn ,oa f}rh;] xkS.k
lewg tSls% is'ksoj laLFkk,a] Je la?k vkfnA ;s lanHkZ lewg rhu izdkj ls Øsrk
O;ogkj dks izHkkfor djrs gS & izFke Øsrkvksa dks oSdfYid O;ogkjksa ;k thou
'kSyh dks viukus ds fy, foo'k djrs gSA f}rh; Øsrkvksa dks lewg ds lkFk
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ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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rkyesy j[kus ds ;ksX; cukus gsrq mudh izo`fÙk;ksa vkSj LofcEcksa dks izHkkfor djrs
gSA r`rh; ,oa vfUre vuq:irk ds fy, ncko Mkyrs gS ftlls mRikn vkSj czk.M
ilUnxh izHkkfor gksrh gSA
ckSjsu us vuqla/kku }kjk cryk;k fd lUnHkZ lewg miHkksx O;ogkj dks
izHkkfor djrs gSA lokZf/kd izHkko ,slh oLrqvksa ,oa czk.M&Jsf.k;ksa ij gksrk gS tks
n`'; gS vkSj cgqr Li"V gSA16 mnkgj.k ds fy, ugkus ds lkcqu tSlh oLrqvksa dh
czk.M ilUnxh ij lanHkZ lewg dk izHkko vf/kd fdUrq mRikn ilUnxh ij de
gksrk gSA
(iv) lkekftd oxZ ,oa tkfr (Social Class and Caste):
lkekftd oxZ ,oa tkfr Hkh miHkksDrk ds Ø; O;ogkj dks izHkkfor
djrs gSA lkekftd oxZ LoHkkfod rkSj ij LFkk;h gksrs gS ,oa lkekftd oxZ
lkekftd fLFkfr ds vk/kkj ij fd;k x;k miHkksDrk lewgksa dk oxhZdj.k gksrk gSA
fofHkUu oxksZa ds vk/kkj ij fd;k Lrjhdj.k Øsrk O;ogkj ds Li"Vhdj.k gsrq
vf/kd mi;ksxh jgrk gSA lekt ds fofHkUu oxksZa ds vk/kkj ij ,d O;fDr dh
rqyuk vU; ifjokj ,oa O;fDr ls dj ldrs gSA oxksZa dh Jsf.k;k¡ fofHkUu izdkj
ds ?kVdksa ij vk/kkfjr gksrh gS tSls% vk;] dk;Z] vf/kdkj] 'kfDr] lEink ,oa
ekfyd vkfnA lkekftd oxksZa dk fuekZ.k ijEijkxr :i ls tkfr ij vk/kkfjr
gSA tkfr;ksa ij vk/kkfjr oxZ iqu% vusd mioxksZa esa foHkDr gksrs gSA ;s
mioxZ vkfFkZd fLFkfr] jhfr&fjokt] O;olk;] /keZ] fo'okl vkfn dh fo"kerkvksa
dks iznf'kZr djrs gSA bl izdkj O;fDr;ksa dh oxZ Jsf.k;k¡ p;u ij vk/kkfjr gksrh
gSA tkfr ,d lewg ls izkIr gksrh gS tks Lo;a fodflr gksrh gSA
lkekftd oxZ ,oa tkfr ds y{k.kksa esa eq[; Hksn ;g gS fd O;fDr;ksa dk
oxZ p;u ls fu/kkZfjr vFkok vk/kkfjr gksrk gS tcfd tkfr mlds tUe ls gh
fu/kkZfjr gksrh gSA foHkkxh; LVksj ,oa Ø; O;ogkj ds ,d v/;;u esa ik;k x;k
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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gS fd fuEu fLFkfr dh efgyk,¡ ml le; iwjh rjg ls izHkkfor gksrh gS] tc os
mPp fLFkfr okys foHkkxh; LVksj esa tkrh gS] tgka ogka dk fyfid ,oa vU;
miHkksDrk mls dbZ izdkj ls izrkfM+r djrs gSA17 ifj.kkeLo:i] fuEu fLFkfr okys
yksx bl fpUrk ds dkj.k mPp oxksZa okys LVksj(foØ;'kkykvksa) dks frjLd`r djrs
gSA blh izdkj mPp oxZ okys fuEu oxksZa okys LVksj dks frjLd`r djrs gSA
(v) laLd`fr (Culture):
laLd`fr ls rkRi;Z mu uSfrd ewY;ksa] fopkjksa] Kku ,oa vkn'kZ O;ogkj ls
gS] tks lekt ds yksxksa ds O;ogkj ,oa vkpj.k dks l`ftr ,oa iqjLd`r djrs gSA
izR;sd miHkksDrk dk O;ogkj bu lkaLd`frd ewY;ksa ,oa fopkjksa ls izHkkfor gksrk
gSA
vFkkZr laLd`fr mu fpUgksa ,oa dykvksa dk tfVy lewg gksrh gS tks ekuo
}kjk fufeZr gksrs gS ,oa ftlesa lkekftd laLdkj vkSj ekuoh; O;ogkj ih<+h nj
ih<+h LFkkukarfjr gksrs jgrs gSA18 gksokMZ ,oa lsB ds vuqlkj laLd`fr czk.M dh
le>] eukso`fÙk vFkok LoHkko ,oa Ø; bjknksa dks izHkkfor djrh gSA19 la;qDr
ifjokj iz.kkyh esa ifjokj ds Ø; fu.kZ; eq[;r;k ifjokj ds eqf[k;k }kjk
fy;s tkrs gS] tks ifjokj dh vko';drkvksa dk fp=.k vFkok rkfydk dks
fodflr djrk gS ,oa vko';drk rFkk ijEijkvksa ds vk/kkj ij viuh
izkFkfedrk,a r; djrk gSA
(c) euksoSKkfud ?kVd (Psychological Factors)
vf/kdka'k miHkksDrk ds Ø; O;ogkj] lkekftd ,oa O;fDrxr ?kVdksa ds vykok
euksoSKkfud ?kVdksa tSls% vfHkizsj.k] vocks/ku] KkuktZu] fo'okl ,oa vfHko`fÙk;k¡ vFkok
eukso`fÙk;k¡ ls izHkkfor gksrk gSA izeq[k ?kVd fuEu gS%
(i) vfHkizsj.k (Motivation):
leLr O;ogkj vfHkizsj.k ds lkFk 'kq: gksrs gSA vfHkizsj.k ,d euksoSKkfud
mÙkstuk gS] tks O;fDr;ksa dks dk;Z ds izfr izksRlkfgr djrh gS ,oa vf/kdre
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ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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larq"Vh iznku djrh gSA izsj.kk,a ,slh mÙkstd 'kfDr gS tks Hkhrj ls mBrh gS
rFkk dk;Z djus dh izsj.kk nsrh gSA euksoSKkfud ,slh izsj.kkvksa vFkok
vko';drkvksa dks nks oxksZa esa foHkkftr djrs gS%
izFke] vk/kkjHkwr vko';drk,¡ (Hkkstu] oL=] vkokl vkfn) tks 'kkjhfjd
fpUrkvksa vFkok rukoksa ds QyLo:i mRiUu gksrh gSA
f}rh;] ekufld vko';drk,¡ (Lusg] I;kj] fLFkfr vkfn) tks euksoSKkfud
fpUrkvksa vFkok rukoksa ds QyLo:i mRiUu gksrh gSA
;g ,slh izsj.kk gS tks Øsrk dks fuf'pr mRikn ds izfr O;ofLFkr ,oa izsfjr
djrh gS vkSj bl izdkj Øsrk dh izsj.kk dk izR;{k lEcU/k O;fDr;ksa ds Ø;
O;ogkj dks izHkkfor djrs gSA
(ii) vocks/ku (Perception):
vocks/ku dk rkRi;Z bfUnz; cks/k ;k vuqHko ls gSA izR;sd O;fDr dh
ik¡p bfUnz;k¡ gksrh gS ftUgsa ge vk¡[k] dku] ukd] eqag] gkFk ds uke ls tkurs gSA
bu ik¡pksa bfUnz;ksa esa ls fdlh ,d ;k vf/kd ds lg;ksx ls ge fdlh oLrq dk
tks cks/k ;k vuqHko djrs gS] mls gh vocks/ku dgrs gSA izR;sd miHkksDrk visf{kr
oLrq dks ns[kdj] Nwdj] lwa?kdj] lwudj ;k p[kdj vocks/ku dj ldrk gSA
mldk ;g vocks/ku mls fdlh oLrq ds Ø; djus ;k ugha djus ds fy, izsfjr
djrk gSA vr% izR;sd miHkksDrk dk O;ogkj vocks/ku ls izHkkfor gksrk gSA
mnkgj.kLo:i] ,d efgyk tc ;g vocks/ku djrh gS fd ,d fo'ks"k izdkj dk
lkcqu mlds jax & :i esa vfHko`f} dj ldrk gS rHkh og ml lkcqu fo'ks"k dks
[kjhnus dk fu.kZ; djsxhA
(iii) lh[kuk vFkok KkuktZu (Learning):
KkuktZu iwoZ vuqHko esa ifjorZuksa dk ifj.kke gSaA O;fDr dk vf/kdka'k
O;ogkj lh[kus ls izHkkfor gksrk gSA KkuktZu ik¡p vk/kkjHkwr ladYiukvksa ij
vk/kkfjr gS% izsj.kk] euksHkko] izR;qÙkj] iqu:Ùkstuk] /kkj.k&'kfDr A izsj.kk
mÙkstd 'kfDr gS] tks Hkhrj ls mBrh gS rFkk fdlh dk;Z dks djus dh izsj.kk nsrh
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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gS] bls dHkh&dHkh vko';drk ;k izsj.kk Hkh dgrs gSA euksHkko Hkh mÙkstd iszj.kk,¡
gksrh gS] fdUrq izsj.kkvksa dh rqyuk esa detksj gksrh gSaA euksHkko dc] dgka] dSls
tSls iz'uksa dk mÙkj nsrk gSA euksHkkoksa ds izfr ekuo dh izfrfØ;k gh izR;qÙkj gS]
fdUrq izR;sd euksHkko :i ,d gh izR;qÙkj mRiUu djs] ;g vko';d ugha gSA
izR;qÙkj dh fn'kk izR;sd O;fDr ds fiNys vuqHkoksa ij fuHkZj djrh gSA fdlh
O;fDr dk fiNyk vuqHko mlesa izR;qÙkj mRiUu djrk gSaA vr% ;fn fdlh O;fDr
dk fiNyk vuqHko ykHknk;h jgk gS rks izR;qÙkj ,d fo'ks"k izcyrk ls mRiUu gskrk
gSa] rRi'pkr~ mlesa ,sls euksHkko Ckkj&ckj vkrs gSA D;k lh[kuk gS bldk Lej.k
j[kuk gh /kkj.k 'kfDr gSA
,d miHkksDrk ,d gh czk.M dh oLrq rc rd [kjhnrk gS] tc rd mldk
fiNyk vuqHko ykHkdkjh jgrk gSA tc Hkh og fdlh lqij cktkj esa tk,xk rks
mlds euksHkko mlh czk.M ds fy, mHkjsaxs vkSj mlh czk.M dh oLrq [kjhnsaxsA
fdUrq ;fn vftZr izR;qÙkj ;k vknr izcy ugha gksrh gS rks og izR;qÙkj ;k vknr
/khjs& /khjs lekIr gks tk;sxh vkSj miHkksDrk Ø; czk.M dks Hkwy tk;sxkA /kkj.k
'kfDr dk blesa egRoiw.kZ ;ksxnku gksrk gSA
(iv) fo'okl rFkk eukso`fÙk;k ¡ (Belief and Attitudes):
fo'okl ,d ,slk Kku] fu"Bk vFkok /kkj.kk gS tks tk¡ph & ij[kh
;ksX;rk ij fuHkZj djrk gSA20 fo'okl ,d fooj.kkRed fopkj gS ftls ,d
O;fDr fdlh ds lEcU/k esa cuk, j[krk gSA ;g fooj.kkRed fopkj fdlh Hkh vU;
O;fDr ;k oLrq ds lEca/k esa gks ldrk gSA fo'okl ,d ,sls Kku ls iznf'kZr gksrk
gS] tks ckgjh L=ksrksa ds vuqla/kku ,oa O;fDrxr vuqHkoksa dh lR;rk ij vk/kkfjr
gksrs gSA
ekukso`fÙk fdlh Hkh O;fDr dh og Hkkouk ;k fopkj gS tks fdlh oLrq]
O;fDr] laLFkk ds izfr j[krk gS rFkk mlh ds vuq:i dksbZ ekufld ,oa HkkSfrd
O;ogkj djus dks rRij jgrk gSA21 izR;sd miHkksDrk viuh eukso`fÙk ls izHkkfor
gksrk gS] og mlh ds vuq:i ns[krk] lqurk ,oa dk;Z djrk gSA tc dksbZ
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miHkksDrk fdlh czk.M ;k dEiuh dh oLrq dks ilUn djrk gS rFkk fdlh vU;
oLrq dks ukilUn djrk gS rks ;g mldh eukso`fÙk dk ifj.kke gSA
eukso`fÙk fo'okl dks ,oa fo'okl] eukso`fÙk dks izHkkfor djrk gSA eukso`fÙk
,oa fo'okl czk.M ;k mRikn ds izfr ldkjkREkd vkSj udkjkRed izkFkfedrkvksa
dks iznf'kZr djrs gS] tks fd bl rF; dks izekf.kr djrk gS fd fo'okl ,oa
eukso`fÙk Ø; O;ogkj dks izHkkfor djrs gSA
(v) laosx ;k euksosx (Emotion):
laosx fdlh O;fDr dh mÙksftr ;k mdlh gqbZ n'kk gS] laosx dks vkos'k
Hkh dgk tkrk gSA vr% vkos'k ,oa Hkkokos'k dh n'kk dks gh laosx dgrs gSaA ,slh
n'kk esa O;fDr viuk foosd [kks nsrk gS rFkk Hkkoukvksa ds o'khHkwr gksdj O;ogkj
djus yxrk gSA ,slh fLFkfr ds ifj.kkeLo:i ekuo lq[k] nq%[k] izse] ?k`.kk] vk'kk]
fujk'kk] xoZ] bZ";kZ] lgkuqHkwfr vkfn izdV djus yxrk gSA ,d miHkksDrk dk
O;ogkj mlds euksosx ls izHkkfor gksrk gS ifj.kkeLo:i dHkh dHkh {kf.kd :i ls
fdlh oLrq dks ilUn djrk gS rks dHkh ukilUn djus yxrk gSA dHkh fdlh
oLrq dks [kjhnus ds izfr ykykf;r gks tkrk gS rks dHkh og mls Nwuk Hkh
ilUn ugha djrk gSA vr% ,d miHkksDrk Hkkokos'k esa tSlk vuqHko djrk gS oSlk
gh vkpj.k djus yxrk gSA
(vi) Nfo rFkk izrhdkRedrk (Image and Symbolizm):
izR;sd O;fDr dh vius efLr"d esa Lo;a dh ,d fo'ks"k Nfo gksrh gS vkSj
og mls cuk;s j[kuk pkgrk gS] blls mls vkRe lUrqf"V gksrh gSA izR;sd
miHkksDrk Hkh viuh Nfo ds vuq:i gh O;ogkj djrk gSA ,d miHkksDrk ml
Nfo dks cuk;s j[kus rFkk mHkkjus nksuksa gh mns';ksa ls mfpr oLrqvksa dk pquko
djrk gSA blds vfrfjDr] Nfo dks cuk;s j[kus ds fy, izrhd ds :i esa oLrqvksa
dks Ø; djrk gSA vPNh Nfo dh blh pkgr esa ca/kdj vkneh reke rjg ds
dke vkSj dksf'k'ksa djrk gSA euksoSKkfud :i ls Nfo ds izfr dka'kl gksuk vPNk
gS] ysfdu tc bldh vf/kdrk gks tkrh gS] rks ;g ?kkrd fl} gksrk gSA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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8-Ø; vojks/k
(BUYING BARRIERS)
Ø; vojks/k og vojks/k gS tks fdlh Øsrk dks Ø; djus ls jksdrk gS ;k
grksRlkfgr djrk gSA Ø; djrs le; eq[; :i ls rhu vojks/k izLrqr gksrs gSa%
(1) ewY;
(11) lwpuk ;k fo'okl dh deh
(111) mRikn ;k lsokvksa dh vuqiyC/krk
izk;% ewY; fdlh Øsrk dks Ø; djus ls ml le; jksdrk gS tc ewY; Øsrk dh
lEink ls T;knk gksrk gSA nwljk vojks/k lwpuk ;k fo'okl dh deh dk gksuk gSA mRikn
ds ykHkksa dh tkudkjh dk vHkko ;k mRikn ds izfr nh xbZ xkj.Vh esa vfo'okl
lkekU;r% fdlh miHkksDrk dks Ø; djus ls jksdrk gSA rhljk vkSj vafre vojks/k mRikn
;k lsokvksa dh vuqiyC/krk gS tks fd fofHkUu vdk;Zdq'ky forj.k iz.kkyh ;k nwjxkeh
LFkkuksa ds dkj.kksa ls iSnk gksrh gSA vr% rhljk vojks/k Hkh Øsrk dks Ø; djus ls jksdrk
gSA
9- Ø; rjhdk
(BUYING PATTERNS)
miHkksDrk oLrqvksa ;k lsokvksa dk Ø; D;ksa] dc] dgak rFkk fdl izdkj djrk gS]
;s lc Ø; vknrs ^^Ø; O;ogkj dk rjhdk vFkok izk:i** dgykrk gSA izR;sd miHkksDrk
dk Ø; O;ogkj ,d leku ugha gksrk gS] og viuh {kerk ds vuq:i Ø; djrk gSA
miHkksDrk ctV v/;;u ds vuqlkj vf/kdrj miHkksDrk viuh vk; ifjokj ds lnL;ksa
vFkok ?kj ds dk;ksZa ij [kpZ djrs gSA ikfjokfjd lnL; viuh vk; dks ml le; ds
fy, cpk dj j[krs gS tc mUgsa Hkfo"; ds fy, ifjokj Ø; fu;kstu djuk gksrk gSA
vr% ;g le>uk egRoiw.kZ gksxk fd ifjokj ds lnL; fdl rjg viuh vk; dks [kpZ
djrs gSA fofHkUu oLrqvksa dks Ø; djus esa tks jkf'k [kpZ dh tkrh gS og cnyrs le;
ds lkFk c<+rh ;k ?kVrh pyh tkrh gSA
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nks tukafddh vk;ke vk;q vkSj cPpksa dh la[;k] Ø; rjhds vFkok izk:i dks
izHkkfor djrh gSA ;qok yksx u, mRikn ds izfr [kqyk n`f"Vdks.k j[krs gS ij os lpsr
gksrs gSA ;qok oxZ ds yksxksa fd vkSlr vk; of}` yksxksa ls de gksrh gS] os viuh vk; dk
,d cM+k Hkkx fopkj'khy vFkok le>nkjh dh oLrqvksa ij [kpZ djrs gSA ;qok oxZ
vkokl] f'k{kk vkSj c<+s gq, ifjokj ds fy, cM+s [kpZ ugha djrs gSA ;qok ifjokj ;k
nEifÙk dh etcwr Ø; vo/kkj.kk fVdkÅ oLrqvksa dks [kjhnus esa T;knk gksrh gSA
v/;;uksa ls Li"V gqvk gS fd iwathxr oLrqvksa ds mRiknuA xSj fVdkÅ miHkksDrk oLrqvksa
ds mRiknu esa o`f) jghA iwoZ ds chrs n'kd esa xzkeh.k {ks= dh izfr O;fDr iwath miHkksx
[kpksaZ ij vk/kkfjr v/;;uksa ls ;g fu"d"kZ fudkyk x;k gS fd xzkeh.k miHkksDrkvksa dh
[kpZ djus dh bZPNk /khjs&/khjs c<+rh tk jgh gS] fQj Hkh fofHkUu ewY;ksa ds fofHkUu czk.Mksa
okys miHkksDrk oLrqvksa ds miyC/k gksus ij ;g Hkfo";ok.kh djuk dfBu gks tkrk gS fd
D;k orZeku Ø; rjhdk vFkok uewuk vkus okys o"kksaZ esa leku jgsxk ;k ughaA
10- czk.M ilUn ,oa miHkksDrk O;ogkj
(BRAND CHOICE AND CONSUMER BEHAVIOUR)
czk.M ds izHkkodkjh foi.ku ds fy, ;g vko';d gS fd czk.M vkSj mRikn Kku
ds izfr Øsrk D;k tkudkjh j[krk gSA vuqHko crykrs gS fd fofHkUu izdkj ds czk.M
izkI; gSA czk.M mudh dherksa rFkk mRikn fo'ks"krkvksa ds vk/kkj ij fHkUu&fHkUu gksrs gS]
blfy, miHkksDrkvksa ds n`f"Vdks.k vkSj mldh vko';drk dks /;ku esa j[kdj czk.M dk
fu/kkZj.k djuk pkfg, fd miHkksDrk czk.M dks dSls ilUn djrk gSA vktdy fofHkUu
rjg ds xf.krh; ekWMy gS tks miHkksDrk ds czk.M ilaUnxh ds O;ogkj ds ckjs esa O;k[;k
djrs gSA
czk.M fu"Bk ekWMy ;g fo'okl djrk gS fd Øsrk fdlh fo'ks"k czk.M ds izfr bl
rjg dh izkFkfedrk ;k vknr cuk ysrk gS fd og mlh fo'ks"k czk.M dks ckj&ckj Ø;
djrk gS vkSj nwljs czk.M dks yxHkx udkj gh nsrk gSA bl ekWMy ds vUrxZr ;g ekuk
x;k gS fd miHkksDrk cgqr gh FkksM+k le; fdlh czk.M ilanxh ds fu/kkZj.k esa yxkrk gSA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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tc rd miHkksDrk dks mudk czk.M visf{kr larq"Vh nsrk gS] rc rd os nwljs czk.Mksa ds
izfr :fp ugha fn[kkrs gS vkSj mudk iz;ksx djuk ilUn ugha djrs gSA leku :i ls
fLFkj czk.M izkf;drk ekWMy mu fofHkUu rjg ds NwVksa vkSj fLFkj izkf;drkvksa dk
fu/kkZj.k djrk gS ftuls izHkkfor gksdj miHkksDrk fofHkUu czk.Mksa dk Ø; djrk gSA ;g
ekWMy fo'okl djrk gS fd miHkksDrk dh vxyh ilUn ds ckjs esa Hkfo";ok.kh djuk
laHko ugha gS] ij ;g Hkfo";ok.kh vo'; dj ldrs gS fd miHkksDrk fdlh czk.M dks Ø;
djus esa le; dk fdruk vuqikr dke esa ysxkA vafre czk.M Ø; ekWMy] vfUre czk.M
Ø; ds vk/kkj ij fuHkZj fofHkUu fLFkj izkf;drkvksa dk lewg rS;kj djus esa layXu jgrk
gSA KkuktZu ekWMy mu dkj.kksa dh izkf;drk dks crykrk gS ftuls izHkkfor gksdj
miHkksDrk viuh Ø; izkFkfedrkvksa dks le;≤ ij cnyrk jgrk gSA ;g bl ckr
ij fuHkZj djrk gS fd mijksDr czk.M vfUre ckj [kjhnk x;k Fkk vFkok vLohdkj fd;k
x;k FkkaA nwljs 'kCnksa esa bl ekWMy ds }kjk czk.M ilUnxh vkSj mÙkjorhZ czk.M
izkFkfedrk ds chp ds izHkko & lEcU/k dks tkuk tk ldrk gSA py ?kVd ekdZo ekWMy
;g fo'okl djrk gS fd czk.M Ø; izkf;drk] vfUre Ø; vkSj lEcaf/kr izfr;ksxh
czk.M ds O;kikfjd vkd"kZ.k ls izHkkfor gksrh gSA izfr;ksxh foi.ku feJ.k ekWMy]
miHkksDrk dh czk.M Ø; izkf;drk tks fofHkUu foi.ku py rRoksa ds izfr Li"V gksrh gS
vkSj muls lEcaf/kr inkFkksZa ;k Hkkjksa dh O;k[;k djrh gS] tks fof'k"V miHkksDrk }kjk
Mkys tkrs gSA
vUr esa dqy O;kogkfjd ekWMy fofHkUu izHkkoksa ds lUnHkZ esa czk.M ilUnxh dh
O;k[;k djrs gS tks fuEu izdkj ls gS %
(i) iwoZ izo`fÙk dk izHkko (czk.M ilUnxh ij miHkksDrk dh orZeku izo`fÙk dk
izHkko)
(ii) vkarfjd lafpr vuqHko dk izHkko (vkarfjd lafpr mÙkstukvksa dk czk.M
ilUnxh ij izHkko)
(iii) miyC/krk dk izHkko (LVkd de gksus dh ifjfLFkfr;ksa dk czk.M ilUnxh
ij izHkko)
(iv) mi;ksfxrk izHkko (czk.M ds mi;ksx djus dk czk.M ilUnxh ij izHkko)
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(v) e/;dkyhu vuqHko dk izHkko (czk.M ilUnxh ij e/;dkyhu vuqHko dk
izHkko)
bl izdkj ls Øsrk O;ogkj dh lgh O;k[;k ds fy, ;g tkuuk vko';d gS
fd Øsrk fdl izdkj czk.M dks ilUn djrk gS vkSj czk.M fu.kZ;u izfØ;k dks
le>rk gSA
11- fu.kZ;ksaijkUr fookn
(POST DECISION DISSONANCE)
fu.kZ;ksijkUr fookn xsLVkYV fopkj/kkjk ij vk/kkfjr gS] ftls fyvks QsfLVUtj
}kjk izfrikfnr fd;k x;kA22 bl fl}kUr ds vuqlkj izR;sd O;fDr laKku&jpukvksa ds
vuq:i iz;Ru djrk gS ,oa vius thou dks vkjkenk;d cukus ds fy, fparkvksa esa deh
ykus dk iz;Ru djrk gSA tc dksbZ O;fDr fu.kZ; ysrk gS rc lnSo mlds lkeus dqN
fookn ;k foLojrk mRiUu gks tkrs gSA ,sls fookn ;k foLojrk dk dkj.k fu.kZ;drkZ dk
;g Kku gksrk gS fd veqd fu.kZ; ls dqN ykHk Hkh gS vkSj uqdlku Hkh gSA vU; 'kCnksa esa
fookn ;k foLojrk ml le; mRiUu gksrk gS tcfd miHkksDrk ds ikl fdlh fof'k"V
oLrq ds ckjs esa nksuksa izdkj dh vFkkZr~ fojks/kh lwpuk,¡ miyC/k gksaA
fu.kZ;ksaijkUr fookn ,d ,slk euksoSKkfud fookn gS tks fdlh mRikn ds Ø;
fu.kZ; ds ifj.kkeLo:i mRiUu gksrs gS] blfy, bls fu.kZ;ksijkUr dh fpark vFkok O;xzrk
Hkh dgk tkrk gSA izR;sd miHkksDrk tc ,d mRikn dks Ø; djrk gS rks mls miyC/k
fofHkUu fodYiksa esa ls p;u djuk gksrk gS] ifj.kkeLo:i og ,d dks rks ilan ,oa vU;
mRikn dks vLohd`r djrk gSA fdlh mRikn dks Ø; djus ds i'pkr~ mlds eu esa dqN
fpark,¡ fodflr gks tkrh gS] tks mlds }kjk p;fur fodYiksa esa O;kIr dfe;ksa vFkok
fojks/kh lwpukvksa ds dkj.k gks ldrs gSA
miHkksDrk }kjk vLohd`r mRikn laKku&fookn mRiUu dj nsrs gSA fy;ks
QsfLVUtj dk ;g fopkj ^^fu.kZ;ksijkUr fookn** ds uke ls tkuk tkrk gSA vr% Øsrk dks
vLohd`r fodYiksa dk vkd"kZ.k] pqus gq, fodYiksa ds udkjkRed igyw] vusd fodYiksa dh
miyC/krk] ilanxh dh lekurk,¡] foxr vuqHko rFkk mRikn ds ckjs esa KkukHkko vkfn
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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?kVdksa dh tkudkjh gksrh gS tks fd mldh fpark dk dkj.k curh gS]23 ifj.kkeLo:i
fparkvksa dh ;g n'kk,¡ fu.kZ;ksaijkUr fookn dk funsZ'ku djrh gSA bu ifjfLFkfr;ksa ds
vUrxZr miHkksDrk fuEufyf[kr izfrfØ;k djrk gS%
(i) mlds Lo;a ds }kjk izkIr dh xbZ lwpuk,¡ fo'okl fnykus dk iz;Ru djsxh]
tks mRikn Ø; esa lgk;d gksxhA
(ii) og mu lwpukvksa ds L=ksr ls vyx jgsxk tks fd mlds Ø; fo'okl dks
de djrs gSA
(iii) vLohd`r mRiknksa ds ifj.kkRed xq.k vkSj mRikn Ø; ds /kukRed xq.k ds
ckjs esa og tkudkjh izkIr djus dk iz;Ru djsxkA
vusd O;fDr;ksa dk fopkj gS fd bl fl}kUr dks fu.kZ; iwoZ O;ogkjksa ds
Li"Vhdj.k gsrq iz;qDr fd;k tk ldrk gS] blds foijhr dqN yksxksa dk ;g ekuuk gS
fd vusd n'kkvksa esa iwoZ&fu.kZ; O;ogkjksa dk i;kZIr Kku djkus esa laKku fopkj/kkjk
fl}kUr vf/kd lg;ksx ugha djrk gSA24 gksyksos tSls fo}ku }kjk fd, x, izk;ksfxd
losZ{k.kksa us tks fu"d"kZ izLrqr fd;s gSa os crykrs gS fd ,slk fookn mu oLrqvksa ds Ø;
esa de iSnk gksrk gS tks vfr izyksHku ds lkFk [kjhnh tkrh gSA blh izdkj ftu Øsrkvksa
ds ikl i;kZIr tkudkjh vkSj lwpuk,¡ gksrh gS] os Hkh bl vleatl dh fLFkfr ls dkQh
cps jgrs gSA lokZf/kd fookn ;k vlatlerk mu oLrqvksa ds Ø; fu.kZ; dh ifjfLFkfr;ksa
esa mRiUu gksrh gS ftuds vf/kdka'k xq.k leku gksA
vr% Hkkjr esa miHkksDrk O;ogkj v/;;u izdV djrs gS fd tc ^^miHkksDrk
fofHkUu fodYiksa ds vusd xq.kksa vFkok rRoksa dk lkeuk djrs gS rc og laHkor% fu;fer
czk.M ilan ds Ø; dk fu.kZ;u djrs gS ysfdu og viuh okLrfod ilan ds ckjs esa
ges'kk vfu'fprrk eglwl djrs gSA**25
13- Hkkjrh; lanHkZ esa miHkksDrk Ø; O;ogkj
(CONSUMER BUYING BEHAVIOUR IN INDIAN CONTEXT)
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tula[;k dh n`f"V ls Hkkjr fo'o esa nwljs LFkku ij gSA ;agk 600000 xk¡o ,oa
yxHkx 5000 dLcs rFkk 'kgj gSA bu dLcksa vkSj 'kgjksa esa fofHkUu vkB dsUnz 'kkflr
izns'k gS tgka dqy ns'k dh turk dk 20 izfr'kr fgLlk fuokl djrk gSA bl ns'k esa
17 fofHkUu Hkk"kkvksa dk lewg gS vkSj ;agk dksbZ jk"Vªh; iz/kku iks'kkd] vknrsa ;k
izkFkfedrk ds rjhds ugha gS tSlk fd fodflr ns'kksa esa izk;% gksrk gSaA miHkksDrk ,oa
Øsrk O;ogkj dk cnyrk rjhdk] HkkSxksfyd] lkaLd`frd] /kkfeZd] vkSj {ks=h; foHksn
Hkkjrh; foi.ku iz.kkyh dks izHkkfor djrk gSaA lkekU; Hkkjrh; ,d fuf'pr czk.M ds
izfr dBksj fu"Bkoku gksrk gS vkSj vKku o'k nwljs czk.M dks viukus esa fgpfdpkrk gSA
Hkkjrh; miHkksDrkvksa esa vPNh fdLe ds mRiknksa] mfpr dher vkfn ds izfr tkx`fr nsjh
ls 'kq: gqbZ gS vkSj vc ;g fujUrj c<+ jgh gSA
izk;% Hkkjrh; miHkksDrk ds ckjs esa ;g dgk tkrk gS fd og ykxr ds izfr vFkkZr
dher ds izfr vf/kd tkx:d gS vkSj fdLe dks vf/kd egRo ugha nsrk gSA oLrqr% vc
;g ckr izkekf.kd ugha ekuh tk ldrh gSA Ø;&'kfDr ,oa 'kS{kf.kd Lrjksa ds Åapk gksus
ds lkFk&lkFk Hkkjrh; miHkksDrk esa fdLe psruk dk lapkj rsth ls gqvk gS vkSj gksrk
tk jgk gSA Hkkjrh; miHkksDrk fons'kh oLrqvksa dks Åaps ewY;ksa ij Hkh [kjhnus dks
ykykf;r jgrs gSA fons'kh oLrqvksa ds izfr tks yyd vkSj ykylk rsth ls c<+h gS] og
mPp oxZ vkSj e/;e oxZ ds miHkksDrkvksa dh [kjhn lajpukvksa dks izHkkfor djrh gSA
lkekU; miHkksDrk fdLe okyh oLrq dks dher dh rqyuk esa rHkh izkFkfedrk nsrk gS
tcfd fdLe ,oa dher ds chp mfpr vkuqikfrd lEca/k gksA ;fn dher dkQh vf/kd
gS rks og fdLe dh mis{kk dj ldrk gSaA oLrqvksa dh dkQh uhph dhersa Hkh miHkksDrk
dks izHkkfor djrh gSA
Hkkjrh; miHkksDrk ds Ø; O;ogkj lkSnsckth dh izo`fÙk ,oa bjkns dks vfHkO;Dr
djrs gSA xzkeh.k miHkksDrk izk;% lkSnsckth }kjk gh [kjhn djrs gSA i<+s fy[ks izxfr'khy
n`f"Vdks.k okys miHkksDrk lkSnsckth rks ugha djrs gS fdUrq bjknk vo'; izdV djrs gS]
os izk;% ;g dgdj bjknk izdV djrs gS fd vc rks dhersa fxj x;h gS vFkok ;g
LVkWd rks iqjkuh dherksa okyk gksxk] fdUrq dherksa esa deh gsrq vR;f/kd ncko ugha
Mkyrs gSA Hkkjrh; miHkksDrk vf/kd i<+s fy[ks ugha gS vkSj iw.kZr% lwfpr ugha gSA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 36 of 142
Hkkjrh; miHkksDrk oxZ czk.M ds izfr vf/kd tkx:d gksrk tk jgk gS] czk.M okyh
oLrqvksa dks vf/kd fo'oluh;] fdLe okyh vkSj izkekf.kd ekurk gSaA czk.M okyh oLrqvksa
ds fy, vf/kd Åaph dher Hkh nsus dks rS;kj jgrk gSA ;|fi vU; lkekftd]
euksoSKkfud ,oa vkfFkZd Ø;&izsj.kk,a vkSj O;kolkf;d lqfo/kk,¡ Hkkjrh; miHkksDrkvksa ds
[kjhn fu.kZ;ksa dks izHkkfor djrh gS] fQj Hkh lokZf/kd :i ls m/kkj ,oa xkj.Vh lqfo/kk,¡
mUgsa fujUrj iqu[kZjhn gsrq izsfjr djrh gS] laj{k.k izsj.kk nsrh gS vkSj i;kZIr ek=k esa
[kjhn gsrq izksRlkfgr djrh gSA oLrqr% Hkkjrh; miHkksDrk dh fuEu Lrjh; vkfFkZd fLFkfr
us m/kkj ds egRo dks c<+kok fn;k gSA blds vykok lhfer Ø;&'kfDr ds vR;qÙke
lnqi;ksx dks lEHko cukus dh rhoz bPNk us Hkh mUgsa xkj.Vh 'krksZa ds izfr lEeku izdV
djus dks foo'k fd;k gSA
Hkkjrh; miHkksDrk vius fgrksa] :fp;ksa] vf/kdkjksa rFkk dfBukb;ksa ds izfr tkx:d
rks gS] fdUrq os muds ckjs esa lEcaf/kr i{kksa dks f'kdk;r ugha djrs gSA cgqr de
i<+s&fy[ks yksx xyr oLrq dh [kjhn dks viuh ew[kZrk ekudj /khjt dj ysrs gSA
i<+s&fy[ks yksx Hkh fuekZrkvksa dks nks"kiw.kZ oLrqvksa ds ckjs esa izk;% f'kdk;r ugha djrs gSA
L=h Øsrk & oxZ oLrqvksa ds mi;qDr u gksus ij nqdkunkjksa ds lkeus >qa>ykgV izdV
djds vkSj oLrq cnyok dj lUrks"k dj ysrk gSA orZeku esa f'kdk;rh izo`fÙk dks c<+kok
feyus yxk gSA ljdkj Lo;a gh miHkksDrkvksa ds fgrksa dh j{kk ds fy,] fdLe] dher]
yscfyax] czkafMax vkfn fØ;kvksa vkSj O;ogkjksa ij fu;a=.k j[krh gSA Hkkjrh; miHkksDrkvksa
dk mPp o e/;e oxZ ,d lkFk vR;f/kd ek=k esa [kjhn djus dh izo`fÙk dks c<+kok ns
jgk gSA ukSdjh is'ks okyk oxZ Hkh iwjs eghus ds izFke lIrkg esa gh leLr [kjhn djuk
vf/kd ilUn djrk gSA m/kkj dh lqfo/kkvksa us iquØZ; rFkk Hkkjh ek=k esa Ø; dks
izksRlkfgr fd;k gSA Hkkjrh; miHkksDrkvksa dh miHkksx lajpuk;sa rsth ls cnyrh tk jgh
gSA e/;eoxhZ; miHkksDrk Hkh vkjke ,oa lqfo/kk dh oLrq,¡ rFkk x`gf.k;ksa ds le;&Je
dks cpkus okys ?kjsyw midj.kksa dh [kjhn djus yxs gSA mÙke iSdsftax ,oa yScfyax
okyh oLrqvksa dks miHkksDrk vf/kd ek=k esa [kjhnus yxk gSA Hkkjrh; miHkksDrk oxZ oLrq
ds jax ,oa [kq'kcw dks Hkh viuh ilUn dh izkFkfedrkvksa esa lfEefyr djus yxk gSA
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ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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?kjsyw miHkksDrkvksa dh vk; dk ,d cgqr cM+k Hkkx] vlaxfBr {ks= ds fcuk fdlh
xkj.Vh okys] fcuk czk.M ds [kqys ,oa LFkkuh; mRiknksa dks Ø; djus esa [kpZ gksrk gSA
,d Hkkjrh; miHkksDrk eq[; :i ls vius ikfjokfjd lewg ls izHkkfor gksrk gSA vkSlru
Hkkjrh; xzkgd u, mRikn dks Lohdkj djus esa le; yxkrk gS vkSj og lwpukvksa ds
fy, foØsrkvksa ij fuHkZj jgrk gSA vr% Hkkjrh; miHkksDrk oxZ dk O;kikfj;ksa esa vf/kd
fo'okl ugha gksrk gS vkSj os izk;% larq"Vh dks ysdj vlarq"V jgrs gSA fQj Hkh Hkkjrh;
xzkgd ds O;ogkj esa Vsyhfotu usVodZ vkSj if=dkvksa] eSxthu vkfn ds izpkj
QyLo:i FkksM+k ifjorZu gqvk gSA
14- ewY;kadu ds fy, vko';drk
(NEED FOR FURTHER EVALUATION)
Hkkjrh; lekt foKku vuqla/kku ifj"kn~ (vkbZ- lh- ,l- ,l- vkj-) us izca/k
vuqla/kku ij ,d losZ{k.k izfrosnu izLrqr fd;k]26 ftlesa ;g izdV fd;k x;k gS fd
miHkksDrk O;ogkj dk v/;;u foi.ku {ks= esa ,d vNwrk fgLlk gS ftl ij T;knk [kkst
ugha dh xbZ gSA miHkksDrk O;ogkj ds ckjs esa orZeku nkSj esa tks Kku miyC/k gS og
miHkksDrk ds O;ogkfjd izfreku ds v/;;u rd lhfer gSA vuq'kkflr miHkksDrk O;ogkj
vHkh rd ckY;koLFkk vFkok izFke voLFkk esa gS ysfdu ;g rsth ls c<+ jgk gSA
miHkksDrk O;ogkj ij vuqla/kku lhfer gksus ds dkj.k bl ij vHkh vuqla/kku dh
vko';drk gS] bl voyksdu us eq>s orZeku v/;;u ds fy, vkxs c<+k;k gSA izLrqr
v/;;u ;g tkuus ds fy, fd;k x;k gS fd D;k fofHkUu rRo vFkok dkjd miHkksDrk
czkaM ilUn O;ogkj dks izHkkfor djrs gSA
REFERENCES- I
1. Wroe. Alderson, Dynamic Marketing Behaviour
(Home wood, Illinois: Richard D.Irwin. Inc,1965), P. 184- 210
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 38 of 142
2. D.R. Saini, Marketing –A Behavioural Approach (Jaipur: Printwell
Publishers,1986),P.2
3. D.R. Saini,op.Cit. P.3
4. James F. Engle etal., Consumer Behaviour (New York: Holt, Rinehart
and Winston,1968), P.13.
5. Purnell H. Benson, “ Fitting and Analyzing Distribution Curves of
Consumer Choice, “Journal of Advertising Research, March 1965, P.28-
34
6. Philip Kotler, Marketing Management (Engle Wood Cliffs, N.J.: Prentice
Hall, Inc. ,1966), P. 43-65
7. William J. Stanton, Fundamentals of Marketing Management (New
York: Mc Graw Hill, Inc., 1981), P.86
8. Wroe Alderson, op.Cit. P. 144
9. William D. Wells and Leonard A. Losciuto, Direct observation of
Purchasing Behaviour, ``Journal of Marketing Research”, August
1966, P. 227-233
10. J.C. Gandhi, Marketing-A Managerial Introduction (New Delhi: Tata
McGraw-Hill Publishing, Co. Ltd.,1985),P.61
11. Phillip E. Jacob``Social Change and student values “Educational
Record”, Vol.41 (1960),P. 338-346
12. Do. Hebb, A Text Book of Psychology (Philadelphia:
Sounders,1966)
13. James F. Engle etal, op.Cit. ,P.147 .
14. Elizabeth H. Wolgast, “Do Husbands or wifes Makes Purchasing,
Decision” Journal of Marketing, vol. 23(october,1958), P. 151-158
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 39 of 142
15. John W. Thibaut and Harold H, Kelly , The Social Psychology of Groups
(new york John wiley & sons, 1957) chap. 8 .
16 . Philip Kotler op.Cit. P.79
17. Pierre Martineau, “ Social class and Spending Behaviour’’ Journal of
Marketing , vol, 23 (October, 1958) P. 121-138
18. William J. Stanton, op.Cit., P.94
19. J.A. Howard and J.N. Sheth, The Theory of Buyer Behaviour (New york:
John Wiley & Sons, 1968), P.89
20. Harold H, KassarJian and thomas S. Robertson (ed.) Perspectives In
Consumer Behaviour (Gienview , illinois Scott, Foresman and Company
1968); P. 60-61
21. David Krech etal’’ Individual In Society (New york: Mc Graw Hill Book
Co. ,1962), chap.5
22. Leon Festinger, A Theory of Cognitive Dissonance illinois : Raw,
Peterson, 957 )
23. Ibid .
24. Sadani Oshikawa “Can Cognitive Dissonance Theory Explain
Consumer Behaviour “ Journal of Marketing, oct. 1969.P.49 Quoted in
Lazer P.476
25. S.C. Mehta and A. Pandya, Predicting New Product Success: Role
Product Categary Related Variables (Ahmedabad” Indian Institute of
Management, 1978.)
26. I.C.S.S.R.: A Survey of Research In Management vol. 2. (New Delhi :
Vikas Publishing House Pvt. Ltd. ,1977.),P.66-75.
***********
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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v/;k; & II
vuqla/kku dk;Z&fof/k
(RESEARCH METHODOLOGY)
Lkkekftd foKku esa vuqla/kku ,d lrr~ izfØ;k gS] ,d 'kk'or fopkj gS tcfd
Hkksfrd foKku esa 'kks/k dh fo"k; oLrq inkFkZ gSA vr% ogk¡ 'kks/k izfØ;k dqN fuf'pr
fu;e vkSj vuq'kklu esa ca/kh jgrh gS] ij O;kogkfjd foKkuksa esa 'kks/k izfØ;k esa yksp dh
O;kid laHkkouk;sa jgrh gSA vuqla/kku ;kstuk dk fuekZ.k] fo'oluh;rk vkSj lkFkZdrk dh
tk¡p] izlkekU;rk ls fopyu vkSj fo"kerk] izk;ksfxd dYiukvksa dk fuekZ.k vkSj ijh{k.k]
'kks/k ;kstuk dk foLrkj gSA leL;k dk fu/kkZj.k ,oa fu/kkZfjr leL;k ds vuqdwy
fo'ys"k.k] fuoZpu vkSj iwokZuqeku ds fy, 'kks/k ;kstuk dk Øfed pj.kksa esa foHkktu
fd;k tkrk gS] 'kks/k ifj;kstuk dk {ks= fu/kkZfjr fd;k tkrk gS] Li"V lhek,¡ le>h
tkrh gS ,oa vUrr% 'kks/k izfØ;k dk vk/kkj fu/kkZfjr fd;k tkrk gSaA
izLrqr v/;;u ds lanHkZ esa vuqla/kku leL;kvksa vkSj bldh mi;qDrrk dks
fu/kkZfjr djus ds fy, ;g vko';d le>k x;k fd leL;kvksa dk vkuqHkfod v/;;u
fd;k tk,] blfy, dk;Zfof/k dk <kapk bl rjg ls r; fd;k x;k tks bl lEiw.kZ
iz;kl dks lgh fn'kk ns ldsA bl vfHkxe dks ekSVs&rkSj ij fuEu Hkkxksa esa ck¡Vk x;k gS%
(a) lEiw.kZ vuqla/kku ifj;kstuk ds fy, izkjfEHkd vuqla/kku
(PRELIMINARY RESEARCH FOR THE ENTIRE RESEARCH
PROJECT)
(b) ifj;kstuk dk vfUre fu;kstu vkSj dk;kZUo;u
(FINAL PLANNING AND EXECUTION)
(a) lEiw.kZ vuqla/kku ifj;kstuk ds fy, izkjfEHkd vuqla/kku (PRELIMINARY
RESEARCH FOR THE ENTIRE RESEARCH PROJECT):
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 41 of 142
(1) lkekU; vUos"k.kkRed dk; Z (General Exploratory Work):
vUos"k.k ,d yEcs le; ls ekuo izk.kh dk :fpiw.kZ fo"k; jgk gSA izR;sd
O;fDr lgt gh vU; vuqla/kkudÙkkZ }kjk igys ls fd, tkus okys dk;ksZa dks ns[kdj
[kkst dh Hkkouk tkxzr djrk gSA og igys ls fd, tkus okys vuqla/kku leL;kvksa dh
iqu% vkykspukRed leh{kk djrs gSA vuqla/kku miyC/k gksus ls u dsoy vUr}Zf"V
fodflr gqbZ cfYd vuqla/kku ds fy, lanHkZ <kapk Hkh rS;kj gqvkA vUos"k.kkRed
vuqla/kku dks le>krs gq, Dys;j lsfyt us lq>ko fn;k fd vUos"k.kkRed vuqla/kku esa
ifjdYiukvksa ds izfriknu vkSj vUr}Zf"V ij Hkh tksj fn;k tkuk pkfg,A vUos"k.kkRed
dk;Z vuqla/kkudÙkkZ esa vUos"k.k leL;kvksa ls lEcaf/kr fopkjksa ij tksj nsrh gSA1
bl pj.k ij 'kks/kkFkhZ us funsZ'kkuqlkj dk;Z fd;k vkSj ;g dk;Z djrs gq, fofHkUu
lkfgR;ksa dks Nk¡Vus dk iz;kl fd;k] rRi'pkr~ mudk iqujkoyksdu fd;k x;kA blds
vfrfjDr izdkf'kr o vizdkf'kr if=dkvksa] lekpkj i=ksa rFkk fofHkUu L=ksrksa tSls%&
'kS{kf.kd if=dkvksa o iqfLrdkvksa vkfn dk Hkh lgkjk fy;k x;kA ifjdYiukvksa ds
izfriknu vkSj izk;ksfxd lEHkkoukvksa dk irk yxkus ds fy, vuqHko losZ{k.k fd;k x;kA
vuqHko losZ{k.k ds fy, v/;;u esa fofHkUu iz'uksa dh lgk;rk yh xbZA bu iz'uksa ls
v/;;u fo"k; vFkok leL;k ls lEcaf/kr ftu O;fDr;ksa dks vuqHko vkSj Kku gS] dk
losZ{k.k dj muls fopkjksa dks tkuus dk iz;kl fd;k x;kA bl rjg vUos"k.k vuqla/kku
ds nkSjku lkfgR; losZ{k.k] vuqHkoh O;fDr;ksa dk losZ{k.k ;k vuqHko losZ{k.k rFkk
vUr}Zf"V dks mdlkus okyh ?kVukvksa dk fo'ys"k.k vFkkZr~ fof'k"V mRikn ls lEcaf/kr
p;fur ?kVukvksa dk fo'ys"k.k vuqla/kku vuqHko esa lgk;d fl} gq, gSA2
(2) v/;;u {ks= ls lEcaf/kr O;fDr;ksa ds lkFk izkjfEHkd lk{kkRdkj (Preliminary
Interviews with Related Persons):
lkfgR;ksa dks Nk¡Vusa vkSj iqujkoyksdu ds i'pkr~ 'kks/kkFkhZ us fofHkUu oxZ leqnk;
okys mÙkjnkrkvksa dk vkeus&lkeus dh fLFkfr esa O;fDrxr lk{kkRdkj fd;k tks iw.kZ
:i ls vizfrcaf/kr vkSj vukSipkfjd FkkA lk{kkRdkj ysus dk 'kks/kkFkhZ dk mís'; ;g
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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tkuuk Fkk fd os lkcqu (ugkus ds) dk Ø; fu.kZ; djrs le; fdu rRoksa vFkok dkjdksa
ij fopkj djrs gSA bl rjg mÙkjnkrkvksa ls vukSipkfjd fopkj foe'kZ djus ds
i'pkr~ gh ;g eglwl fd;k x;k fd vuqla/kku ds fy, dkSulh ifjdYiuk mi;qDr
jgsxhA ;g vko';d le>k x;k fd ,slh ifjdYiukvksa dk irk yxk;k tk, ftldk
vc rd dsoy lhfer fodkl gh lEHko gks ik;k gS rFkk ftlesa tfVy ifjdYiukvksa ds
ijh{k.k ds fy, vko';d foLr̀r iz;ksx ugha fd;s tk ldrs gSA O;fDr;ksa ds vius
vuqHko dk iqujkoyksdu rFkk mudh izfrfØ;k tkuus ds i'pkr~ gh 'kks/kkFkhZ ds fopkj esa
vk;k fd vUos"k.kkRed vuqla/kku dks izk;ksfxd lEHkkoukvksa ds :i esa fodkl djus ij
tksj fn;k tkuk pkfg, vkSj yksxksa dk izfrn'kZ dSlk eglwl djrs gS] blds fu/kkZj.k ds
fy, lEHkkoukvksa dk dsoy ekxZizn'kZu ugha gksuk pkfg,A fQj Hkh] 'kks/kkFkhZ ds fy, ;g
dfBu le; Fkk tc mÙkjnkrkvksa }kjk bl ckjs esa jk; tkuus dk iz;Ru fd;k x;k fd
lkcqu ds Ø; fu.kZ; djrs le; os fdu rRoksa vFkok dkjdksa ij fopkj djrs gSa?
mÙkjnkrkvksas ds fy, Hkh ;g ,d dfBu le; Fkk] D;ksafd os lkekU;r% bu fofHkUu rRoksa
vFkok dkjdksa ij rHkh fopkj djrs gS tc fd og lkcqu Ø; dj jgs gksrs gSA bu lHkh
ds i'pkr~ Hkh 'kks/kkFkhZ }kjk mÙkjnkrkvksa dh jk; tkuus dk vFkd iz;kl fd;k x;kA
(b) ifj;kstuk dk vfUre fu;kstu vkSj dk;kZUo;u (FINAL PLANNING AND
EXECUTION)
vfUre fu;kstu ds dk;ksaZ esa ifjdYiukvksa dk fuekZ.k] leadksa ds ladyu ds fy,
rkfydk dh rS;kjh vkSj iwoZ&ijh{k.k] dkYifud lkj.kh dh rS;kjh vkSj fun'kZu] izjpuk
dh ;kstuk vkfn 'kkfey gSA
;kstuk ds dk;kZUo;u esa leadkas dk ladyu] leadksa dh lkj.kh;u] ekiØe]
ifjdYiuk dh tk¡p] fo'ys"k.k ,oa fuoZpu] vuqla/kku izfrosnu dh rS;kjh rFkk lanfHkZdk
'kkfey gSA
(1) ifjdYiuk dk fuekZ.k (Formulation Of Hypothesis):
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
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Page 43 of 142
ifjdYiuk ,d ,slk fopkj vFkok fl}kUr gS ftls vuqla/kkudÙkkZ v/;;u ds
y{; ds :i esa j[krk gS] mldh tk¡p djrk gS] rFkk v/;;u ds fu"d"kZ esa izkDdYiuk
ds lR; fl} gksus ij ,d fl}kUr ds :i esa LFkkfir djrk gS] vlR; fl} gksus ij
R;kx nsrk gSA bl izdkj ls izkDdYiuk ,d dPpk fl}kUr gS ftls vuqla/kku esa ijh{k.k
ds fy, j[kk tkrk gSA ,Q-,u-dfyZtj us Li"V fd;k fd ,d izkDdYiuk nks ;k nks ls
vf/kd ifjoR;ksZ ds chp lEca/k iznf'kZr djus okyk ,d vuqekukRed dFku gSA3 xqMs vkSj
gk¡V ds dFkukuqlkj] vuqla/kku dk ewy igyw vuqla/kku dks bl rjg ls LFkkfir djuk
gS ftlls rkfdZd vFkok rdZlaxr fu"d"kZ dks fudkyk tk ldsA4 ih-oh-;ax ds vuqlkj
,d vLFkkbZ ysfdu dsUnzh; egRo dk fopkj tks mi;ksxh vuqla/kku dk vk/kkj cu tkrk
gS] mls ge dk;Zdkjh izkDdYiuk dgrs gSA5
,d ifjdYiuk dk dk;Z ?kVukvksa ds chp fof'k"V lEca/kksa dks bl izdkj O;Dr
djuk gS fd bl lEca/k dk vkuqHkfod ijh{k.k fd;k tk ldsA vr% ifjdYiukvksa dks
rS;kj djus esa dYiuk ds lHkh Lohsd``r fu;eksa dks /;ku esa j[kk x;k] rRi'pkr~
ifjdYiukvksa dk fu/kkZj.k fd;k x;kA ifjdYiuk dk Lrjhdj.k fd;k tkuk Hkh
vko';d FkkA
bl rjg] ifjdYiuk nks Lrjksa ij cukbZ xbZ gS% izFke ,d dsUnzh; ifjdYiuk
cukbZ xbZ fd] lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le;
miHkksDrkvksa }kjk lkcqu Ø; djus dk fu.kZ; fd;k tkrk gSA f}rh; Lrj dh ifjdYiuk
dk fu:i.k oxhZd`r ?kVdksa ds vk/kkj ij fd;k x;k] tks fuEu gS%
(i) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gSa ftl le; 18 ls 45 o"kZ
ds vk;q lewg okys mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k
tkrk gSaA
(ii) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; 46 ls 70 o"kZ
ds vk;q lewg okys mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k
tkrk gSA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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(iii) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; iq:"k
mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k tkrk gSA
(iv) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gsS ftl le; L=h
mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k tkrk gSA
(v) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; vfookfgr
mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k tkrk gSSaA
(vi) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; fookfgr
mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k tkrk gSA
(vii) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gSa ftl le; mPp lSd.Mjh
ds uhps f'kf{kr mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k
tkrk gSaA
(viii) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gSa ftl le; mPp lSd.Mjh
vkSj Lukrd ds uhps chp f'kf{kr mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij
fopkj fd;k tkrk gSA
(ix) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; Lukrd vkSj
Åij f'kf{kr mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k tkrk
gSA
(x) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gSa ftl le; lsok dk;Z esa
layXu mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k tkrk gSA
(xi) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; O;kikj dk;ksaZ esa
layXu mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k tkrk gSA
(xii) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; is'ksoj@ vU;
;k lsokfuo`r mÙkjnkrkvksa }kjk lkcqu Ø; djus ds fu.kZ; ij fopkj fd;k tkrk
gSA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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(xiii) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; :- 600@&
ls :- 2600@& izfr eghuk vk; lewg okys mÙkjnkrkvksa }kjk lkcqu Ø; djus
ds fu.kZ; ij fopkj fd;k tkrk gSA
(xiv) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; :- 2600@&
ls :- 4600@& izfr eghuk vk; lewg okys mÙkjnkrkvksa }kjk lkcqu Ø; djus
ds fu.kZ; ij fopkj fd;k tkrk gSA
(xv) lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; :- 4600@&
vkSj Åij izfr eghuk vk; lewg okys mÙkjnkrkvksa }kjk lkcqu Ø; djus ds
fu.kZ; ij fopkj fd;k tkrk gSA
(2) iz'uksa dh Øec}rk dk fooj.k (Statement Of Question Hierarchy):
fofy;e lh- beksjh us viuh iqLrd ^O;olk; vuqla/kku fof/k* (Business
Research Method) esa mYys[k fd;k fd vuqla/kku esa iz'uksa dh Øec}rk gksrh gS
ftlesa iz'uksa ds pkj Lrj 'kkfey gksrs gS% izcU/k lEca/kh iz'u] vuqla/kku iz'u]
vUos"k.kkRed iz'u vkSj orZeku v/;;u ds lanHkZ esa ifjekiu leL;kvksa ds fy, iz'uA6
izLrqr v/;;u ds lanHkZ esa izcU/k leL;k gS fd miHkksDrk vU; czk.M dh vis{kk
,d fo'ks"k czk.M dk gh p;u D;kas djrk gS? vuqla/kku iz'u gS fd D;k miHkksDrk czkaM
ilUn O;ogkj dks fofHkUu rRo vFkok dkjd izHkkfor djrs gS ? vUos"k.kkRed iz'u gS%
(i) D;k lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
vk;q lewg okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS ?
(ii) D;k lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
fyax lewg okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS ?
(iii) D;k lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
oSokfgd&fLFkfr okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS?
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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(iv) D;k lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
'kS{kf.kd&i`"BHkwfe okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS?
(v) D;k lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
O;olk; okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS?
(vi) D;k lHkh dkjd vFkok rRo leku :i ls egRoiw.kZ gksrs ftl le; fofHkUu
vk; lewg okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS ?
(3) leadkas dk ladyu djus ds fy, rkfydk dh rS;kjh vkSj iwoZ&ijh{k.k
(Preparation and Pre-Testing Of The Schedule For Collecting
Data):
lead izkFkfed ,oa f}rh;d nksuks gh gks ldrs gSA izkFkfed lead vuqla/kkudÙkkZ
dks ekSfyd :i ls ladfyr djus gksrs gS tcfd f}rh;d lead iwoZ esa fdlh vU; }kjk
ladfyr gksrs gS ftUgs vuqla/kkudÙkkZ mi;ksx esa ys ldrk gSA izkFkfed leadkas dks
ladfyr djus ds fy, vf/kd le;] Je] ,oa /ku dh vko';drk gksrh gS ysfdu bl
rjg ds lead vR;f/kd fo'oluh; gksrs gSA izLrqr v/;;u izkFkfed leadkas ds vk/kkj
ij fd;k x;k gSA izkFkfed leadksa dks izkIr djus ds ewy lk/ku gS] vkilh laoknA
vkilh laokn esa mÙkjnkrkvksa ls iwNs x, fufnZ"V iz'u 'kkfey fd, tkrs gSA losZ{k.k
midj.k }kjk mÙkjnkrkvksa ls lEidZ LFkkfir fd;k tkrk gS vkSj leadkas dks ,df=r
djus dk iz;kl fd;k tkrk gSA vr% losZ{k.k Hkh izkFkfed leadkas dks izkIr djus dk ,d
izeq[k midj.k gSA
rkfydk] vuqla/kku leL;k lek/kku ds fy, vko';d leadksaa ds laxzg gsrq iz;ksx
es yk;k tkus okyk ,d vuqla/kku midj.k gS ftlds vUrxZr lko/kkuhiwoZd pqus gq,
iz'uksa dh ,d ,slh lwph gksrh gS ftuds mÙkj lk{kkRdkjdÙkkZ }kjk mÙkjnkrk ls
vko';d lwpuk izkIr djrs gq, Hkjk tkrk gSA rkfydk ds fofHkUu igyqvksa ls lEcaf/kr
rF; iz'ukoyh midj.k ls lEcaf/kr rF;ksa tSls gh gSA ekjokM +ftys dk losZ{k.k
djus ds fy, rkfydk dh vko';drk eglwl dh xbZAbl rkfydk esa mu lHkh iz'uksa
dks 'kkfey fd;k x;k tks v/;;u dh n`f"V ls vko';d gSA rkfydk dks izcU/k lEca/kh
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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iz'uksa ds mÙkj izkIr djus ds fy, rS;kj dh xbZA bl rkfydk esa vuqla/kku iz'u vkSj
vUos"k.kkRed iz'uksa dk Li"V mYys[k fd;k x;k] lkFk gh rkfydk ds iz'uksa dh Øec}rk
esa izLrqr v/;;u ds lanHkZ esa ifjekiu leL;kvksa ls lEcaf/kr iz'uksa dks Hkh 'kkfey fd;k
x;k gSA tSlk fd iz'uksa dh Øec}rk dk igys mYys[k fd;k tk pqdk gS] og vuqla/kku
dh n`f"V ls dkQh rkfdZd gSA iz'uksa dh Øec}rk esa lcls igys ifjp; lEca/kh iz'u
vFkkZr oxhZd`r ?kVdksa dh tkudkjh vkSj rRi'pkr izLrqr v/;;u ds lanHkZ esa laf{kIr
leadksa dks izkIr djus lEca/kh iz'uksa dh rdZlaxrk ds lkFk leLr iz'uksa dk Øec} :i
ls Li"V mYys[k rkfydk esa fd;k x;kA rkfydk dk <+k¡pk rS;kj djus esa pkYlZ ,Q-
dSuy vkSj jkcVZ ,y- dkUg }kjk fn, lq>koksa ls mfpr ekxZn'kZu feykA vr% muds
vuqlkj rkfydk es nks mís';ksa dks eq[;r;k /;ku esa j[kk tkuk pkfg, %
(i) izFke] blesa vuqla/kku ds mís';ksa dk fof'k"V iz'uksa esa vuqokn gksuk pkfg,A
(ii) f}rh;] ;g lk{kkRdkjdÙkkZ dks mÙkjnkrkvksa ls vko';d lwpuk,¡ izkIr djus esa
(laokn) izsj.kkFkZd lgk;rk djsA vU; 'kCnksa esa ;g mÙkjnkrkvkas dks izsfjr djus
okyh gks ftlls ;g vko';d lwpuk,¡ lk{kkRdkjdÙkkZ dks ns ldsA7
izLrqr v/;;u esa iz'ukoyh ds LFkku ij rkfydk ;k vuqlwph (Schedule) ds
mi;ksx dks izkFkfedrk nh xbZ gS D;ksa fd %
(b) izfrp;u esa vyx&vyx lk{kj dksfV vkSj oxksZ ds mÙkjnkrkvksa dh fo'kky la[;k
Fkh tks fd fofHkUu {ks=ksa esa QSys gq, Fks] blfy, izR;sd mÙkjnkrkvksa }kjk Hkjh xbZ
iz'ukoyh dks lgh ugha ekuk tk ldrk FkkA
(b) blds vykok] iz'ukoyh ls mÙkj izkIr djus dh lEHkkfork Hkh izk;% Å¡ph gksxhA
vr% ^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu (ekjokM {ks= ds
miHkksDrkvksa dk v/;;u)** fo"k; dk v/;;u iz'ukoyh ds vk/kkj ij ugh fd;k x;k]
D;ksa fd blesa fo'oluh;rk dk vHkko gksrk gSA iz'ukoyh ds LFkku ij rkfydk }kjk
miHkksDrk czkaM ilUn O;ogkj dk v/;;u fd;k x;k gSA viuk;h xbZ rkfydk esa ekud
iz'u ,oa mÙkj FksA bldk ekudhdj.k djus dk dkj.k ;g lqfuf'pr djuk Fkk fd lHkh
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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mÙkj nsus okys leku iz'uksa dk mÙkj nsaA iz'uksa ds fn;s tkus okys mÙkjksa dks nks Jsf.k;ks
esa oxhZd`r fd;k tk ldrk gS tSls% [kqyk iz'u ,oa cUn iz'uA8 [kqyk iz'u og gS ftlesa
mÙkj nsus okys dks fo"k; fn;k tkrk gS ijUrq mls vius 'kCnksa esa mÙkj nsus dk dk;Z
fn;k tkrk gS tcfd cUn iz'uksa esa lEHkkfor mÙkj iz'u esa gh fn;s gksrs gSa ,oa mÙkj nsus
okys dks dsoy viuh fLFkfr ds vuqlkj lcls vf/kd lEHkkfor (fudVre) mÙkj dks
pquuk gksrk gSA fopkj.kh; rkfydk esa cUn iz'uksa dk iz;ksx fd;k x;k D;ksa fd budk
iz;ksx foi.ku ds {ks= esa 'kks/k dk;Z esa fd;k tkrk gSA vuqla/kkudÙkkZ dh vUrZ}f"V
fdruh rdZlaxr vkSj cqf}erkiq.kZ gS] bruk vf/kd egRoiw.kZ ugh gS ftruk fd mls
vius iz'uksa dk iwoZ ijh{k.k djuk gksrk gSA okLrfod {ks=kuqlkj dk;Z dks 'kq: djus ls
igys rkfydk dh izjpuk dk fu/kkZj.k vkSj iwoZ ijh{k.k Hkh fd;k tkuk vko';d gksrk
gSA
iwoZ ijh{k.k iz'uksa dks vafre :i ls lfEefyr djus dk fu.kZ; ysus ds fy, dh
xbZ vko';d tk¡p gSAbl tk¡p ls gesa iz'u iwNus ds ekxZ esa vkus okyh vn`';
leL;kvkas rFkk buds lek/kku ds mik;ksa dh tkudkjh izkIr gksrh gSA iwoZ ijh{k.k iz'uksa
ds lkFk fd;k x;k ,d iwoZ iz;kl gS tks ;g ns[kus ds mís'; ls fd;k tkrk gS fd
iz'uksa dh okLrfod fØ;kfof/k D;k gS rFkk D;k bldh i`"BHkwfe esa iz'ukoyh dh yEckbZ]
fo"k;oLrq] Hkk"kk] 'kSyh es fdlh izdkj ds la'kks/ku dh vko';drk gSA iwoZ ijh{k.k mÙkjks
esa Øe dh deh dks Li"V djrk gS] iz'uksa ds Øe esa ifjorZu fd, tkus ij izR;qÙkjks esa
vR;f/kd vUrj iznf'kZr djus okys iz'uksa ds Øe dks Li"V djrk gSA rkfydk dk iwoZ
ifj{k.k vuqla/kkudÙkkZ dks mÙkjnkrkvksa ls mi;qDr lEcU/k cukus esa leFkZ cukrh gSA
iwoZ ijh{k.k ds }kjk iz'uksa dh O;k[;k djus vkSj muesa la'kks/ku djus dh vko';drk dks
tkuk tkrk gSA rkfydk esa 'kkfey xyr iz'uksa dks vyx djus esa iwoZ ijh{k.k ykHknk;d
gSA vr% rkfydk dh lekykspuk vkSj iqu% ijh{k.k vR;f/kd ijeko';d gSA ftl rjg
ge u, mRikn ds fy, iwoZ ijh{k.k djrs gS] mlh leku rkfydk ds izjpuk ds fy,
rkfydk dk iwoZ ijh{k.k fd;k tkrk gSA fxYcVZ ,- pfpZy tktZ us blds lanHkZ esa crk;k
fd tks vuqla/kkudÙkkZ iz'ukoyh ds iwoZ ijh{k.k vkSj lkj.kh;u ij /;ku ugha nsrs gS og
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 49 of 142
lh/ks&lkns vFkok ew[kZ gksrs gSA iwoZ ijh{k.k lcls vf/kd lLrk chek gSA vuqla/kku
izfrosnu vkSj iz'ukoyh dh lQyrk dks vuqla/kkudÙkkZ blls fo'oLr dj ldrk gSA9
vuqla/kku mís';ksa ds fy, rkfydk dks mi;ksx esa ykus ls igys bls izfrn'kZu ds
40 mÙkjnkrkvksa ij iwoZ ijh{k.k fd;k x;k A iwoZ ijh{k.k ds i'pkr~ Hkk"kk esa ifjorZu]
Øe esa O;ofLFkr vkfn dk;Z fd;k x;k o iwoZ ijh{k.k dh lgk;rk ls rkfydk]
dkYifud lkj.kh dks rS;kj dh xbZ ysfdu muesa lead ugha FksA
(4) izfrn'kZ izjpuk (Sample Design):
izfrn'kZu lexz ls mlds ,d ,s'ks va'k dk pquko gS ftlds vk/kkj ij lEiw.kZ
lexz ds fo"k; esa ifj.kke fudkys tkus gSA bls izkphu dky ls gh vuqla/kku dk;Z jhfr
ds ,d oS/k ,oa 'kh?kzrk ds lkFk dk;Z djus ds <ax ds :i esa iz;ksx yk;k tkrk jgk gSA
lexz lEiw.kZ fo"k; oLrq vFkok en dk ,d lewg gS ftuds ckjs esa dbZ ;kstuk,¡ cukbZ
tkrh gSA bu lexz fo'ks"krkvksa ds ckjs esa Hkfo";ok.kh izfrn'kZu ds vk/kkj ij gh laHko
gSA izfrn'kZu bl lexz dk ,d NksVk lk va'k gSA
lexz ls pqus x, O;fDr;ksa ds fdlh ,d lewg dks ftlesa lHkh O;fDr lfEefyr
ugha gksrs gSa lexz dk ,d izfrn'kZ dgk tkrk gSA10 izfrn'kZu lexz ds fdlh ,d v'ak
dks ml lexz ds izfrfuf/k ds :i esa ysuk gSA11 fdlh Hkh izfrn'kZu iz.kkyh dks viukrs
gq, pqus x, izfrn'kZ dks vko';d :i ls nks 'krksaZ dh iwfrZ djuh pkfg,%
(i) rkfRod ifjdYiukvksa dk ijh{k.k lEHko gksuk pkfg,A rkfRod ifjdYiuk
izfrn'kZ fo"k; esa iwoZdYiuk,¡ gSA
(ii) lkekU;hdj.k ifjdYiukvksa dk ijh{k.k lEHko gksuk pkfg, vFkkZr~ izfrn'kZ ds
fy, LFkkfir dh xbZ ifjdYiuk dk lexz ij ykxw gksus dh tk¡p lEHko gksuh pkfg;sA
vuqla/kku dks Øec} ,oa izHkkoiw.kZ <ax ls U;wure iz;klksa] le; ,oa ykxr ds
lkFk lapkfyr djus gsrq izjpuk dk fuekZ.k fd;k tkuk vko';d gSA bl rjg v/;;u
ls lEcfU/kr lwpukvksa dk ladyu djus ds fy,] lajpuk esa fufnZ"V leL;kvksa vkSj
vuqla/kku izjpuk ds dk;ksZa dks fodflr djus rFkk lead ladyu ds fy, mu rRoksa dk
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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p;u fd;k x;k tks v/;;u ls lEcfU/kr lwpukvksa ds ladyu esa lgk;d gksxhA vr%
le; vkSj ykxr nksuksa ij fopkj djus ds i'pkr~ 'kks/kkFkhZ us lkspk fd v/;;u esa
izfrn'kZu dk;Zjhfr dks izk;ksfxd mís';ksa ds vk/kkj ij rS;kj fd;k tk, tks fd vkfFkZd
:i ;s n{k vFkok dk;Zdq'ky gksA
bl rjg] 'kks/kkFkhZ dks izfrn'kZ ds pquko ds fo"k; esa ekxZn'kZu lakf[;dh&fon~
vFkkZr la[;kfon~ ekxZjsV ds lq>koksa ls feykA vr% izk;ksfxd izfrn'kZu dk;Zjhfr;ksa ds
fodkl ls lEcaf/kr izeq[k lq>ko fuEu gS%
(i) izfrn'kZ dks ml lexz dk iwoZxzg jfgr fp= izLrqr djuk pkfg, ftldk ;g
izfrfuf/kRo djrk gSA (vFkkZr ;g iwokZxzg jfgr gksuk pkfg,A)
(ii) izfrn'kZ fo'oluh; ifj.kke izkIr djus dh n`f"V ls dkQh cM+s vkdkj ds gksus
pkfg,A (vFkkZr ;g =qfV dk fufnZ"V Øeksa esa ekiu djus ;ksX; gksA)
(iii) izfrn'kZu dh izjpuk dk fuekZ.k bl izdkj fd;k tk, fd og dk;Zdq'kyrk dh
n`f"V ls mfpr gksA(vFkkZr oSdfYid izjpuk ds lkFk rqyuk djus okys gksA) 12
jktLFkku xkSjoiq.kZ bfrgkl ,oa ijEijkvks dh og ohj Hkqfe gS] tgkW dh jktiqrkuh
vku&'kku vkSj 'kkS;Z dh dhfrZ fo'o es cstksM gSA igkM& igkfM;kas ij fufeZr nqxZe
nqxksZ] lqjE; >hyks] xgu oukas] iBkjkas rFkk foLr̀r e:Hkwfe vkfn çd`fr ds fofHkUu :ikas
ls J`axkfjr ;gka dh Hkwfe lnSo fo'o ds yksxkas dk /;ku viuh vkSj vkdf"kZr djrh jgh
gSaA Hkkjr ds mÙkjh&if'peh Hkkx es 23˚3* mÙkjh v{kka'k ls 30˚12* mÙkjh v{kka'k rd
rFkk 67˚30* iwohZ ns'kkUrj ls 78˚17* iwohZ ns'kkUrj ds chp jktLFkku jkT; fLFkr gSaA
jkT; ds mÙkj&if'pe Hkkx es fLFkr mÙkj es itkac] mÙkj&iwoZ es gfj;k.kk] iwoZ es mÙkj
çns'k] nf{k.k iwoZ es e/; çns'k] nf{k.k vkSj nf{k.k&if'pe es xqtjkr rFkk if'pe es
ikfdLrku lhekorhZ jkT; gSaA jktLFkku dh tyok;q 'kq"d e:LFkyh; gSaA xfeZ;ksa es
vf/kdrj rkieku 40˚ ls 50˚ lsUVhxzsM ;k vf/kd rFkk lfnZ;ksa es rkieku 'kqU; rd
igaqp tkrk gSaA jktLFkku jkT; dh yEckbZ iwoZ ls if'pe 869 fdeh rFkk pkSMkbZ mÙkj
ls nf{k.k 826 fdeh gSaA {kS=Qy dh n`f"V ls ns'k es çFke LFkku gSa rFkk bldk {kS=Qy
3]42]239 oxZ fdeh gSaA ;gkW ds xkWoks esa çns'k ds yxHkx 77% yksx jgrs gSaA jktLFkku
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 51 of 142
jkT; dh dqy tul[;k 68]621]012 O;fDr gSa ftuesa iq:"k 35]620]086 ,oa fL=;kW
33]000]926 gSaA jktLFkku es dqy 33 ftys gSa rFkk ;gka dh jktHkk"kk fgUnh gSaA jktLFkku
jkT; dh lk{kjrk nj 67-06% gS]a ftues iq:"k 80-81% rFkk efgyk,a 52-66% lk{kj
nj gSaA
^^ miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu^^ ifj;kstuk dks djus ds fy;s
ekjokM+ {ks= dk p;u fd;k x;k gSa A mÙkj Hkkjr dk ,sfrgkfld {ks= ekjokM jktLFkku
izkUr ds if'pe esa Fkkj ds e#LFky esa vkaf”kd :Ik ls fLFkr gSaA ekjokM+ laLd`r ds
e:okV 'kCn ls cuk gSa A ftldk vFkZ gSa ekSr dk Hkw&HkkxA izkphu dky esa bl Hkw&Hkkx
dks e: ns”k Hkh dgrs Fks A ;gk¡ dh {kSs=h; Hkk"kk ekjokM+h gSa A ekjokM+ {ks= dh tyok;q
'kq"d e:LFkyh; gSa A xfeZ;ksa esa vf/kdrj rkieku 48 las- ls 150 lsa- ;k vf/kd rFkk
lfnZ;ksaZ es rkieku 'kwU; rd igq¡p tkrk gSa A ;gk¡ ds xk¡oksa esa vf/kdrkj yksx fuokl
djrs gS a rFkk ftudh vk; dk L=ksr Lo;a dk O;olk; ,oa ukSdjh&is”kk gSa A ekjokM
{ks= esa ckM+esj] tkyksj] tks/kiqj] ukxkSj ,oa ikyh ftys vkrs gSa A ckM+esj ftys ds izeq[k
dLcs ckyksrjk] xqM+kekykuh] ck;rq] flokuk] tlksy ,oa pkSgVu ; tkykSj ftys ds izeq[k
dLcs vkgksj] Hkhueky] jkuhokM+k] lk;yk] lkapkSj ,oa ckxksMk ; tks/kiqj ftys ds izeq[k
dLcs 'ksjx<+] Hkksikyx<+] vkslhu] yw.kh] QykSnh] fcykM+k ,oa ihikM+ flVh ; ukxkSj ftys
ds izeq[k dLcs MhMokuk ] ykMuwa] ijcrlj] dqpkeu flVh] esMrk] Msxkuk ,oa edjkuk
rFkk ikyh ftys ds izeq[k dLcs lkstr] tSrkj.k ,oa jk;iqj izeq[k :Ik ls lfEefyr gSa A
vr% buesa ls eSus lhfer lexz dks mi;ksx esa fy;kA orZeku v/;;u [kaM+ vFkok
lqfo/kkiw.kZ izfrn'kZu ds vk/kkj ij fd;k x;k gSas A ;gk¡ ij ifj;kstkdÙkkZ ljyrkiwoZd
mldh igq¡p ds vanj rFkk mls vf/kd lg;ksx iznku djus okys mÙkjnkrkvksa dks
lfEefyr djrk gSa A
lHkh 400 mÙkjnkrk ftuls lEidZ LFkkfir fd;k x;k og ekjokM+ {ks= esa jgus
okys 18 ls 70 o"kZ dh vk;q lewg okys mÙkjnkrk Fks A lHkh mÙkjnkrk fofHkUu vk;]
fyax] O;olk; vkfn ls lEcfU/kr FksA izfrn”k Z dk vkdkj le;] ykxr ,oa fofHkUu
iz;klksa dh lhferrk dks /;ku esa j[krs gq;s r; fd;k x;k gSa A pquko dh ilanxh vkSj
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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fofHkUu bdkbZ;ksa ds izfrn'kZu ds fy;s xSj&laHkkfork fof/k dks dke esa fy;k x;k A vr%
lqfo/kkiw.kZ fun”k Zu ds vk/kkj ij lexz ls izfrn'kZu esa mifLFkr LkHkh 400 mÙkjnkrkvksa esa
ls 70 mÙkjnkrk ckM+esaj ftys ls lEcfU/kr gSa] ftuesa ckMesj 'kgj] ckyksrjk] xq<k
ekykuh] ck;rq] flokuk] tlksy] pkSgVu izR;sd esa ls 10&10 mÙkjnkrk lfEefyr gSa A
'ks"k 330 mÙkjnkrkvksa esa ls 70 mÙkjnkrk tkykSj ftys ls lEcfU/kr gS] ftuesa tkykSj
'kgj] vkgksj] Hkhueky] jkuhokM+k] lk;yk] lkapkSj rFkk ckxksMk izR;sd esa ls 10&10
mÙkjnkrk lfEefyr gSa A 'ks"k 260 mÙkjnkrkvksa es ls 120 mÙkjnkrk tks/kiqj ftys ls
lacaf/kr gS] ftuesa tks/kiqj 'kgj] 'ksjx<+] Hkksikyx<+] vkslhu] yw.kh] QykSnh] fcykM+k ,oa
ihikM flVh izR;sd esa ls 15&15 mÙkjnkrk lfEefyr gSa A 'ks"k 140 mÙkjnkrkvks esa ls
80 mÙkjnkrk ukxkSj ftys ls lacaf/kr gS] ftues ukxkSj 'kgj] MhMokuk] ykMuwa ]
ijcrlj] dqpkeu flVh] esM+rk] Msxkuk ,oa edjkuk izR;sd esa ls 10&10 mÙkjnkrk
lfEefyr gSa A 'ks"k 60 mÙkjnkrk ikyh ftys ls lacaf/kr gS] ftuesa ikyh 'kgj] lkstr]
tsrkj.k] jk;iqj ,oa jksgV izR;sd esa ls 12&12 mÙkjnkrk lfEefyr gSa A
(5) leadksa dk ladyu (Collection Of Data):
izLrqr v/;;u izkFkfed leadkas ds vk/kkj ij fd;k x;k gSA izkFkfed leadkas ds
laxzg gsrq losZ{k.k fof/k dks 'kkfey fd;k x;kA losZ{k.k fof/k esa ifj;kstukdÙkkZ us
mÙkjnkrkvksa ls lEidZ LFkkfir djds mudk lk{kkRdkj fy;k o leadkas dks ,df=r
djus dk iz;kl fd;k A fofHkUu lwpukvksa vkSj leadksa dks ,df=r djus ds fy, ,d
rkfydk ;k vuqlwph (Schedule) dh lgk;rk yh xbZA bl rkfydk esa mu lHkh iz'uksa
dks 'kkfey fd;k x;k tks v/;;u dh n`f"V ls vko';d gSA bldh lgk;rk ls oxhZd`r
?kVdksa dh tkudkjh vkSj lkcqu ds ,d fo'ks"k czk.M dh ilanxh ds le; fofHkUu rRo
vFkok dkjd (xq.koÙkk] czk.M Nfo] dher] jax] [kq'kcw) dks fn, tkus okys egRo ds Lrj
ls lEcaf/kr leadkas dks ,df=r fd;k x;k gSA
(6) leadkas dk lkj.kh;u (Tabulation Of Data):
lkj.kh;u rF;ksa dks Øec} vkSj lqO;ofLFkr <ax ls drkjksa vkSj LrEHkksa esa bl
izdkj izLrqr djrk gS fd os fo'ys"k.k ;ksX; gks tkosA lkj.kh;u dk dk;Z oxhZdj.k ds
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ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
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i'pkr~ fd;k tkrk gSA oxhZdj.k dk mís'; vad&lkexzh dh tfVyrk dks nwj djuk
vkSj vko';d vadkas dks vuko';d vadksa ls i`Fkd~ dj mUgsa rqyuk ;ksX; cukuk gSA
oxhZdj.k ds }kjk leadkas dks muds xq.kksa ,oa fo'ks"krkvksa ds vk/kkj ij ck¡V fn;k tkrk
gSA ih-oh- ;ax ds erkuqlkj lkaf[;dh; leadkas dh lkj.kh;u esa izFke pj.k ;g
gS fd oxhZdj.k dk lqO;ofLFkr foLr̀r fooj.k izLrqr djus dk dk;Z fd;k tk,A13
lHkh
izeq[k lkj.kh dks rS;kj djus ds i'pkr~ lkekU; vkSj ikjxkeh lkj.kh rS;kj dh xbZA
lEiw.kZ lkj.khdj.k dk dk;Z 'kks/kkFkhZ }kjk gLrfufeZr FkhA bu nksuksa ,dekxhZ; lkj.kh;u
vkSj ikjxkeh lkj.kh;u esa la[;kvksa ds mfpr lEizs"k.k ,oa laokn ds fy, izfr'kr esa
ifjorZu dj muesa izfof"V dh xbZA izR;sd lkj.kh ds Åij ,d mfpr 'kh"kZd Mkyk x;k
rFkk mUgsa vklkuh ls igpkuuas dh n`f"V ls vadksa dk lanHkZ fn;k x;kA lkj.kh esa
vuq'kh"kZd o mi'kh"kZd Hkh Mkys x,A vuq'kh"kZd cka;h vksj o mi'kh"kZd nka;h vksj Mkys
x;sA leadksa dk lkj.kh;u djrs le; lHkh lkekU; fl}kUrksa dks /;ku esa j[kk x;kA
lkj.kh;u ds i'pkr~ gh vad lwpuk dk fo'ys"k.k o fuoZpu lEHko gqvkA
(7) ekiØe (Scaling):
ekiØe ladsrksa vFkok vadkas }kjk fufeZr fd;k x;k fofHkUu Jsf.k;ksa dk ,d ,slk
lewg gS ftlds vUrxZr v/;;u fd, tkus okys lHkh mÙkjnkrkvksa vFkok muds lHkh
xq.kksa ,oa fo'ks"krkvksa dks LFkku fn;k tkrk gSA ,Q- ,u- dfyZtj ds er esa] ,d izeki
izrhdksa vFkok vadkas dk ,d lewg gS] ftls bl izdkj ls fufeZr fd;k tkrk gS fd bu
izrhdksa ;k vadksa dks fu;ekuqlkj mu O;fDr;ksa ds fy, fu/kkZfjr fd;k tk lds] ftu ij
;g izeki iz;ksx fd;k tk jgk gSA14 'kks/kkFkhZ us rhu fcUnq vadu ekiØe dks mi;ksx esa
ysrs gq, dk;Z fd;kA ^^vR;f/kd egRoiw.kZ** vkSj ^^vR;f/kd egRoghu** bu nksuksa dks Nksj
ij ysus ds lkFk gh ,d dsUnzh; ^^u rks egRoiw.kZ@ u gh egRoghu** dks chp esa fy;k
x;kA
(8) ifjdYiuk dh tk¡p (Testing Of Hypothesis):
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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rF; dsoy xqPNs vkSj lkef;d dYiuk,¡ gSa] tc rd rF;ksa dh izkekf.kdrk dk
ijh{k.k u fd;k tk, rc rd ;g ckr egRoghu gksrh gS fd mudk fdruk Øec}
:i ls oxhZdj.k vkSj lkj.kh;u fd;k x;k gSA tSlk fd iwoZ esa ifjdYiuk ds fu:i.k
dk mYys[k fd;k tk pqdk gS fd fujkdj.kh; ('kwU;) ifjdYiuk dk <k¡pk fdl rjg
dk gSA ifjdYiuk dh tk¡p ds vUrZxr bl lR;rk dks tk¡pk tkrk gS fd geus ftl
ifjdYiuk dks vk/kkj ekudj vuqla/kku fd;k gS og lgh gS vFkok ughA vr% izR;k'kk
,oa voyksfdr vko`fÙk;ksa ds vUrj dh tk¡p djuk gh ifjdYiuk ijh{k.k dgykrk gSA
bl pj.k esa ifjdYiuk dh tk¡p ds fy, dkbZ&oxZ (Chi-Square) ijh{k.k ds mi;ksx ls
lkekU; 9-5 izfr'kr fo'okL;rk Lrj ij tk¡p dh xbZA rRi'pkr~ ifjdYiuk Lohd`r ,oa
vLohd`r dh xbZ gSA
(9) fo'ys"k.k ,oa fuoZpu (Analysis and InterPretation):
ladfyr rF;ksa ds fo'ys"k.k vkSj fuoZpu }kjk fu"d"kZ fudkyus ls iwoZ mudk
Bhd <ax ls izLrqr fd;k tkuk vko';d gksrk gSA iz'ukoyh esa Hkjs gq,s iz'uksÙkj rFkk
vU; lwpukvksa dks lEiknu] oxhZdj.k vkSj mUgsa lkadsfrd 'kCnksa esa lEc} djus dh
vko';drk gksrh gS] D;ksafd lk{kkRdkjdÙkkZ le;kHkko ds dkj.k iz'ukoyh esa lwpuk dks
rdZiw.kZ ,oa Øec} :i ls ugha fy[k ikrk gSA
tSlk fd rkfydkvksa dks Hkjokus dk dk;Z ifj;kstukdÙkkZ }kjk fd;k x;k gS]
vr% blesa la'kks/ku dh cgqr de laHkkouk gS] fQj Hkh lkj.khdj.k ls iwoZ lwpuk lEiknu
}kjk rkfydk esa ladfyr lwpuk dks vqula/kku mís';ksa ds vuqdwy cukus gsrq vko';d
lq/kkj o la'kks/ku fd;k x;kA lEiknu dk;Z esa iz'uksa ds mÙkjksa esa ,d:irk ykdj muesa
=qfV rFkk vfu;ferrkvksa dks nwj fd;k x;k gS] rRi'pkr~ leadksa dk oxhZdj.k fd;k
x;k gSA 'kks/kkFkhZ }kjk iw.kZ:i ls gLrfufeZr lkjf.k;ksa esa lkekU; vkSj ikjxkeh nksuksa gh
lkj.kh 'kkfey dh xbZA fo'ys"k.k djus ds fy, izeq[k lkj.kh rS;kj djus dk iz;kl
fd;k] ftUgsa vuqlwph ls izR;{k ;k lh/kk fpafgr fd;k x;k gSA
voyksfdr ?kVukvksa dh la[;k esa izR;sd dks"B ds vuq:i izR;kf'kr la[;k ds
fu/kkZj.k gsrq ifj;kstukdÙkkZ }kjk dkbZ&oxZ (Chi-Square) ijh{k.k dk pquko fd;k x;k
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ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 55 of 142
gSA nks ukfed ekiØe pjksas ds chp Lora= ifjdYiuk dh tk¡p ds fy, bl ijh{k.k dk
mi;ksx fd;k x;kA 9-5 izfr'kr fo'oL;rk Lrj ij LokrU«; dksfV;ksa dh x.kuk lw=
(,u&1) ds vk/kkj ij lkaf[;dh; dh xbZA lkaf[;dh; fopyu ds vk/kkj ij leadksa dh
O;k[;k dh xbZ gS] rRi'pkr~ Lora= vFkok fuHkZj pjksa dk irk yxk;k x;k gSA
(10) vuqla/kku izfrosnu dh rS;kjh (Preparation Of Research Report ):
vUr esa] vuqla/kku izfrosnu rS;kj fd;k x;k] ftlesa rduhdh izfrosnu] n`';
QkeZ tSls% js[kkfp=ksa] fp=ksa vkfn ij /;ku ugha fn;k x;k gSAvesfjdu ekdsZfVax
lkslk;Vh ds dFkukuqlkj izfrosnu dks rS;kj djuk vuqla/kku dk vafre pj.k gS rFkk
bldk mís'; :fp j[kus okys yksxksa dks v/;;u ds leLr ifj.kkeksa dks i;kZIr foLrkj
ls crkuk gS ,oa mUgsa bl izdkj ls O;ofLFkr djuk gS fd ftlls izR;sd ikBd lkexzh
dks le>us esa leFkZ gks lds] voxr djkuk gS ,oa Lo;a vius fy;s ifj.kkeksa dh
izkekf.kdrk dks fu/kkZfjr djuk gSA15 xqMs ,oa gkWV ds vuqlkj izfrosnu rS;kj djuk 'kks/k
dk vfUre pj.k gksrk gSA bldk mís'; lEcaf/kr O;fDr;ksa rd v/;;u dk lEiw.kZ
ifj.kke igq¡pkuk gksrk gS tks brus foLrkj ds lkFk bl izdkj O;ofLFkr gksrk gS fd og
ikBdksa dks lkexzh ds le>us ,ao ifj.kkeksa dh vius fy, oS|rk fu/kkZfjr djus dk
volj ns ldsA16 vr% izfrosnu esa vuqla/kku dh leL;k ;k izkDdYiuk dk ifjp;] 'kks/k
esa iz;qDr dh xbZ izfof/k;ksa] midj.kksa dk o.kZu ,oa mi;ksfxrk] lkexzh laxzg.k dh
izfof/k;k¡ ,oa L=ksr] lkexzh dk ladsrhdj.k] oxhZdj.k] lkj.kh;u vkfn dk fooj.k] 'kks/k
ds vk/kkj ij fudkys x, fu"d"kZ] izkDdYiuk dh lR;rk dh tk¡p vkfn dk Øec}]
O;ofLFkr ,oa cks/kxE; fooj.k ljy Hkk"kk esa izLrqr djus dk iz;kl fd;k x;k gS]
ftlls fd v/;;u :fpiw.kZ gksA
(11) v/;;u dh lhek,¡ (Limitation Of The Study):
vuqla/kku }kjk lgh] i;kZIr vkSj lkef;d lwpuk,¡ izkIr gqbZ gS vFkok ugha] ;g
vuqla/kku ds fy, le; dh miyC/krk] /ku dh izkfIr] vuqla/kkudÙkkZ dh n{krk vkSj
mlds n`f"Vdks.k dh lhek vkfn ij fuHkZj djrk gSA izR;sd vuqla/kkudÙkkZ ds le{k dqN
,sls rRo gksrs gSa tks fd mls ck/; djrs gS] ftuls izR;sd vuqla/kkudÙkkZ vDlj cpus
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 56 of 142
dk iz;kl djrk gSA 'kks/kkFkhZ dks Hkh le;] /ku vkSj iz;klksa tSls rRoksa us ck/; fd;kA
vr% v/;;u dh lhekvksa esa izFke gS%& fun'kZu rduhd vFkok lqfo/kkuqlkj fun'kZuA
le;] /ku rFkk iz;klksa dks /;ku esa j[krsa gq, lqfo/kkuqlkj fun'kZu dk p;u fd;k x;k
A ;gk¡ ij ifj;kstukdÙkkZ ljyrkiwoZd viuh igq¡p ds vUnj mls vf/kd lg;ksx iznku
djus okys mÙkjnkrkvksa dks vius lexz esa 'kkfey djrk gSA v/;;u esa izeq[k uxjksa dks
lfEefyr fd;k x;k ysfdu vusd lewg tSls%& /keZ] tkfr tSls U;wu dks 'kkfey ugha
fd;k tk ldkA leL;kvksa dh izdf̀r dks igpkuus ds i'pkr~ mudh lkFkZdrk dks /;ku
esa j[krs gq, lqfo/kkuqlkj fun'kZu izk;% foi.ku vuqla/kku dh n`f"V ls mi;qDr le>k
tk ldrk gSA losZ{k.k ds vUrxZr f}rh; lhek ;g Fkh fd mu mÙkjnkrkvksa dk
lk{kkRdkj ysuk 'kks/kkFkhZ ds fy, laHko ugha Fkk tks fd rkfdZd iz'uksa ds mRrj nsus esa
leFkZ ugha FksA vr% bl lhek dks /;ku esa j[krs gq, ;ksX; ,oa leFkZ mÙkjnkrkvksa dk
gh p;u fd;k x;kA 'kks/kkFkhZ dk ;g fu'p; gS] izLrqr vUos"k.kkRed v/;;u vius
fu/kkZfjr mís';ksa dks iw.kZ djus esa lQy jgsxkA
(12) vuqla/kkudÙkkZ ds lkeus dfBukb;k ¡ (Difficulties Faced By The
Research):
izLrqr vuqla/kku }kjk ^^miHkksDrk czkaM ilUn O;ogkj% ugkus ds lkcqu (ekjokM
{ks= ds miHkksDrkvksa dk v/;;u)** fo"k; dks tkuus dk iz;kl fd;k x;k gSA vuqla/kku
ds nkSjku vusd dfBukbZ;ksa dk vkuk LoHkkfod gS ftlds vius dqN dkj.k lnSo gksrs
gS] ysfdu fQj Hkh vuqla/kkudÙkkZ us futh Lrj ij iz;kl djds lPpkbZ dks tkuus dk
gj laHko iz;kl fd;kA ifj;kstukdÙkkZ us losZ{k.k mÙkjnkrkvksa ds lkeus mifLFkr gksdj
fd;kA vr% losZ{k.k djrs le; vusd mRrjnkrk vius fuokl LFkku ls ckgj x, gq, Fks
;k vLoLFkrk ds dkj.k lwpuk nsus esa vleFkZ Fks vFkok dqN ckgjh O;fDr;ksa ds mifLFkr
gksus ds dkj.k mÙkj ugha ns ldsA losZ{k.k ds nkSjku mÙkjnkrkvksa dk ?kj ij u feyuk
Hkh ifj;kstukdÙkkZ ds le{k ,d izeq[k dfBukbZ gSA vuqla/kku ds nkSjku f}rh; dfBukbZ
tks lkeus vkbZ og ;g Fkh fd vusd mRrjnkrk 'kadk;qDr vkSj lafnX/k FksA vr% ,sls
mRrjnkrk iz'uksa ds mÙkj nsrs le; fgpfdpkgV eglwl djrs FksA ifj;kstukdÙkkZ us
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 57 of 142
,slh izo`fÙk n'kkZus okys mÙkjnkrkvksa ls cpus dk gj laHko iz;kl fd;kA mi;qDr
ifj.kkeksa dks izkIr djus dh n`f"V ls ;ksX; vkSj leFkZ mÙkjnkrkvksa dk gh p;u fd;k
x;k] D;ksa fd vusd mRrjnkrk ,sls Fks tks fd iz'uksa ds lgh mÙkj nsus esa leFkZ ugha Fks
tSls% cPps] ean cqf} okys O;fDr vkfnA ifj;kstukdÙkkZ us bu lHkh dfBukb;ksa ls
cpus ds fy, dsoy leFkZ ,oa ;ksX; mÙkjnkrkvksa ls gh lwpukvksa dks izkIr djus rFkk
vuqla/kku dks izkjEHk djus ls iwoZ gh le;] /ku rFkk Je dh lhferrk dks /;ku esa j[kus
dk iz;kl fd;k gSA
REFERENCES – II
1. Claire Sellitz etal , Research Methods In Social Relations,
Rev. ed. New york: Holt, Rinehart and Winston, 1959), P. 50
2. Claire Sellitz etal . op. cit . , P.51.
3. Fred. N. Kerlinger, Foundation of Behavioral Research,
2nd ed. (New york,Holt, Rinehart and Winston, 1978), P. 18.
4. William J. Goode and paul K. Hatt, Methods of Social Research
(New york :Mc Graw Hill Inc, Student edition 1952), P.74.
5. Pauline V. young, Scientific Social Surveys and Research :4thed.
(New Delhi : Prentice Hall of India Private Limited, 1968), P. 96
6. C. William Emory , Business Research Methods
(Home Wood, Illinois: Richard D. Irwin, Inc, 1976) P.P. 63-65.
7. Charles F. Cannell and Robert L. Kanh, ” The Collection of
Data by Interviewing, ” In Leon Festinger and Daniel Katz ed
.,Research Method In The Behavioral Sciences (New Delhi,
Bombay,Calcutta, New York; Amerind Publishing, Co. (P)
Ltd, 1970) , P. 340.
8. C. William Emory, op. cit .P. 201.
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 58 of 142
9. Gilbert A. Churchill Jr. Marketing Research (Hinsdale,
illlinois:The Dryden Press, 1976),P. 196.
10. J.A. John, Some Principals and Methods of Sampling,
(Narman A. Polanski, (No), Social Work Research, 1960). P.75.
11. F.N. Kerlinger, Foundation of Behavioral Research ,
(New york: Holt ,Rinehart and Winston, 1966). P. 329
12. Margaret Hagood, Statistics or Sociologists (New york : Hold ,
Rinehart and Winston, 1953. ) P. 252.
13. Pauline V. young, op. cit . , 277.
14. F.N. Kerlingar, Foundation of Behavioral Research
(New york : Holt, Rinehart and Winston, 1978), P. 492.
15. American Marketing Society, “ Technique of Marketing
Research,” Mc Grow-Hill Book Co., New york, 1987. P. 299.”
Quoted From Goode and Hatt, Methods In Social Research,
1952,P. 359 .
16. lbid.
***********
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 59 of 142
v/;k; - III
mÙkjnkrkvksa dh :ijs[kk
(RESPONDENTS PROFILE)
(a) czk.M dh :ijs[kk (BRAND PROFILE):
foxr dqN o"kksaZ ls ekjokM {ks= esa ugkus ds lkcqu cktkj esa o`f} ns[kh tk ldrh
gSA ftldh otg ls dbZ lkcqu czk.M cktkj esa mrjs gSA bu czk.M esa ls dqN dks
cktkj esa vf/kd izkFkfedrk gSA miHkksDrk pqus gq, dqN czk.M dks vf/kd izkFkfedrk nsrs
gSA ;g 'kk;n dqN dkj.kksa dh otg ls gSA ekjokM ftys esa f'k{kk dk i;kZIr fodkl
gksus ds dkj.k QS'ku esa vko';d :i ls ifjorZu gqvk gSA tgk¡ efgyk,¡ bl nkSj esa
vkxs gS ogh vfookfgr iq:"kksa us Hkh QS'ku esa :fp ysuk izkjEHk dj fn;k gSA dkj.k pkgs
tks Hkh gks] ysfdu bruk vo'; Li"V gS fd budk mís'; fdlh dks vkd`f"kZr djuk
vFkok lkSan;Z cuk, j[kuk gks ldrk gSA ekjokM {ks= esa miyC/k czk.M yDl] czht]
fujek] ykbQckW;] flUFkky] xksnjst uEcj ou] geke] fyjhy] ikevksfyo] jsDlksuk]
MsVky] esfMfeDl] tksulu csch lksi] f'kdkdkbZ] ih;lZ] Mo ,oa fons'kh lkcqu vkfn ns[ks
tk ldrs gSA
ekjokM {ks= ds dqN Js"B foØsrkvksa ij fd, x, losZ{k.k ds vuqlkj lcls
T;knk fcdus okyh lkcqu yDl] czht] fujek] ykbQckW; izeq[k gSA losZ{k.k ls izkIr
lwpukvksa ds vuqlkj lkcqu cktkj ds 57 izfr'kr Hkkx ij yDl] czht] fujek] ykbQckW;
Nk, gq, gSA budk i;kZIr izpkj&izlkj ykxr esa deh vkSj le;≤ ij fdLe esa
lq/kkj dj ;g Loa; dks vkxs cuk, gq, gSA muds mRiknu dk rhu izfr'kr ls pkj
izfr'kr fgLlk izpkj&izlkj ds ctV ds fy, gksrk gSA ;gh dkj.k gS fd ;g cktkj esa
c<+r cuk, gq, gSA nwljh dEifu;k¡ Hkh i;kZIr izpkj&izlkj dj bl izfrLi/kkZRed ;qx esa
Lo;a dks LFkkfir djus esa lQy jgh gSA pwafd Hkkjr esa dbZ fons'kh lkcqu dEifu;ksa us
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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dne j[kk gS ftlds pyrs ekjokM {ks= esa Hkh fons'kh lkcqu dh Hkjekj ns[kh tk ldrh
gSA fons'kh lkcqu vU; lkcqu dh rqyuk esa de dher ij rks feyrh gh gS ysfdu
lkFk&lkFk fdLe Hkh vPNh gksrh gSA vr% de dher ij ;fn vPNh fdLe okys lkcqu
feys rks miHkksDrk dk mldh vkSj vkd`f"kZr gksuk LokHkkfod gSA
v/;;u ls lacaf/kr pqus gq;s 400 mÙkjnkrkvksa esa ls 90 mÙkjnkrkvksa ds ikl
yDl lkcqu gSa A ;g lkcqu vU; lkcqu ls vf/kd yksdfiz; gSa A 138 mÙkjnkrkvksa esa ls
izR;sd 46&46 mÙkjnkrkvksa ds ikl czht] yk;QckW; ,oa fujek lkcqu gSa A 92
mÙkjnkrkvksa es ls izR;sd 23&23 mÙkjnkrkvksa ds ikl xksnjst ua- 1] jsDlksuk] flaFkkWy
,oa fyfjy lkcqu gSa A buds vfrfjDr 30 mÙkjnkrkvksa es ls izR;sd 15&15 mÙkjnkrkvksa
ds ikl ih;lZ ,oa Mo lkcqu gSa A 40 mÙkjnkrkvksa es ls izzR;sd 8&8 mÙkjnkrkvksa ds
ikl MsVkWy] tkWUlu csch lksi] esMhfeDl] f”kdkdkbZ ,oa uhe lkcqu gSa A dqy 400
mÙkjnkrkvksa esa 4 mÙkjnkrkvksa ds ikl fons”kh lkcqu gSa A 400 mÙkjnkrkvksa esa ls 6
mÙkjnkrk ,sls Hkh tks vU; czkaM+ ,oa LFkkuh; lkcqu dks mi;ksx esa yk jgs gSa A losZ{k.k
ds nkSjku Kku gqvk dh miHkksDrk us xqykch] gjk] ukjaxh] yky o lQsn jax dks lokZf/kd
ilan fd;k gS A
(b mÙkjnkrkvksaa dh :ijs[kk (RESPONDENTS PROFILE):
mÙkjnkrkvksaa dh :ijs[kk esa ftu miHkksDrkvksa dk lk{kkRdkj fd;k x;k Fkk]
mudks vk;q] fyax] oSokfgd fLFkfr] f'k{kk] O;olk; rFkk vk; ds vk/kkj ij oxhZd`r
fd;k x;k gSA mÙkjnkrkvksaa dh lEiw.kZ :ijs[kk bl rjg ls gS%
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 61 of 142
(I) vk;q ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE BASIS OF
AGE):
rkfydk 111&1
vk;q ds vuqlkj oxhZdj.k
tSlk fd rkfydk 111&1 esa iznf'kZr gS] vk;q ds vk/kkj ij mÙkjnkrkvksaa dh :ijs[kk bl
rjg ls gS%
400 (100%) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls] 240 (60%)
mÙkjnkrk 18 ls 45 o"kZ ds vk;q lewg rFkk 160 (40%) mÙkjnkrk 46 ls 70 o"kZ ds vk;q
lewg esa FksA
(II) vk;q vkSj fyax ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF AGE AND SEX):
rkfydk 111&2
vk;q vkSj fyax ds vuqlkj oxhZdj.k
vk;q lewg
fyax
;ksx
iq:"k L=h
18 ls 45 o"kZ 140
(58.33%)
100
(41.67%)
240 (100 %)
46 ls 70 o"kZ 80 (50 %) 80 (50%) 160 (100 %)
vk;q lewg mÙkjnkrkvksaa dh la[;k
18 ls 45 o"kZ 240 (60 %)
46 ls 70 o"kZ 160 (40 %)
;ksx 400 ( 100 %)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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tSlk dh rkfydk 111&2 esa iznf'kZr gS] vk;q vkSj fyax ds vk/kkj ij mÙkjnkrkvksaa dh
:ijs[kk bl rjg ls gS%
18 ls 45 o"kZ vk;q lewg ds 240 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k
muesa ls] 140 (58.33 %) mÙkjnkrk L=h rFkk 'ks"k 100 (41.67 %) mÙkjnkrk iq:"k FksA
blh izdkj 46 ls 70 o"kZ vk;q lewg ds 160 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj
fy;k x;k muesa ls] 80 (50 %) mÙkjnkrk L=h rFkk 'ks"k 80 (50 %) mÙkjnkrk iq:"k FksA
(III) vk;q vkSj oSokfgd&fLFkfr ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON
THE BASIS OF AGE AND MARITAL STATUS):
rkfydk 111&3
vk;q vkSj oSokfgd&fLFkfr ds vuqlkj oxhZdj.k
vk;q lewg
oSokfgd&fLFkfr
;ksx
vfookfgr fookfgr
18 ls 45 o"kZ 56
(23.33 %)
184
(76.67 %)
240
(100 %)
46 ls 70 o"kZ 36
(22.50 %) 124
(77.50 %) 160 (100 %
;ksx 92 (23 %) 308 (77 %) 400
(100 %)
tSlk fd rkfydk 111&3 esa iznf'kZr gS] vk;q vkSj oSokfgd&fLFkfr ds vk/kkj ij mÙkjnkrkvksaa
dh :ijs[kk bl rjg ls gS%
18 ls 45 o"kZ vk;q lewg ds 240 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k
muesa ls] 56 (23.33 %) mÙkjnkrk vfookfgr rFkk 'ks"k 184 (76.67 %) mÙkjnkrk fookfgr
FksA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 63 of 142
blh izdkj 46 ls 70 o"kZ vk;q lewg ds 160 (100 %) mÙkjnkrkvksa dk lk{kkRdkj
fy;k x;k muesa ls] 36 (22.50 %) vfookfgr rFkk 'ks"k 124 (77.50 %) mÙkjnkrk
fookfgr FksA
(IV) vk;q vkSj f'k{kk ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF AGE AND EDUCATION):
rkfydk 111&4
vk;q vkSj f'k{kk ds vuqlkj oxhZdj.k
vk;q lewg
f'k{kk
;ksx mPp
lSd.Mjh ds
uhp
mPp
lSd.Mjh
vkSj Lukrd
ds uhps
Lukrd vkSj
Åij
18 ls 45
o"kZ
16
(6.67%)
68
(28.33%)
156
(65%)
240
(100%)
46 ls 70
o"kZ
28
(17.5%) 72 (45%)
60
(37.5%)
160
(100%)
;ksx 44 (11%) 140
(35%)
216
(54%)
400
(100%)
tSlk fd rkfydk 111&4 esa iznf'kZr gS] vk;q vkSj f'k{kk ds vk/kkj ij mÙkjnkrkvksaa dh :i
js[kk bl rjg ls gS%
18 ls 45 o"kZ vk;q lewg ds 240 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k
muesa ls] 16 (6.67 %) mÙkjnkrk mPp lSds.Mjh ds uhps rFkk 68 (28.33 %) mÙkjnkrk
mPp lSds.Mjh vkSj Lukrd ds uhps] 'ks"k 156 (65 %) mÙkjnkrk Lukrd vkSj Åij f'k{kk
j[kus okys FksA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 64 of 142
blh izdkj 46 ls 70 o"kZ vk;q lewg ds 160 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj
fy;k x;k muesa ls] 28 (17.5 %) mÙkjnkrk mPp lSds.Mjh ds uhps rFkk 72 (45 %)
mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ds uhps] 'ks"k 60 (37.5 %) mÙkjnkrk Lukrd vkSj
Åij f'k{kk j[kus okys FksA
(V) vk;q vkSj O;olk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF AGE AND OCCUPATION):
rkfydk 111&5
vk;q vkSj O;olk; ds vuqlkj oxhZdj.k
vk;q lewg
O;olk;
;ksx lsok dk;Z O;kikj dk;Z
is'ksoj vU;
;k
lsokfuo`r
O;fDr
18 ls 45
o"kZ
140
(58.33%) 36 (15%)
64
(26.67%)
240
(100%)
46 ls 70
o"kZ 64 (40%) 40 (25%) 56 (35%)
160
(100%)
;ksx
204
(51%) 76 (19%)
120
(30%)
400
(100%)
tSlk fd rkfydk 111&5 esa iznf'kZr gS] vk;q vkSj O;olk; ds vk/kkj ij mÙkjnkrkvksaa dh
:i js[kk bl rjg ls gS%
18 ls 45 o"kZ vk;q lewg ds 240 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k
muesa ls] 140 (58.33 %) mÙkjnkrk lsok dk;Z esa] 36 (15 %) mÙkjnkrk O;kikj dk;Z esa
rFkk 'ks"k 64 (26.67 %) mÙkjnkrk is'ksoj@vU; ;k lsokfuo`r O;fDr FksA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 65 of 142
blh izdkj 46 ls 70 o"kZ vk;q lewg ds 160 (100 %) mÙkjnkrkvksa dk lk{kkRdkj
fy;k x;k muesa ls] 64 (40%) mÙkjnkrk lsok dk;Z esa] 40 (25%) mÙkjnkrk O;kikj dk;Z
esa rFkk 'ks"k 56 (35%) mÙkjnkrk is'ksoj@vU; ;k lsokfuo`r O;fDr FksA
(VI) vk;q vkSj vk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF AGE AND INCOME):
rkfydk 111&6
vk;q vkSj vk; ds vuqlkj oxhZdj.k
vk;q lewg
vk;
;ksx : 600@& ls
:-2600@&
izfr eghuk
:- 2600@&
:- 4600@&
izfr eghuk
4600@& vkSj
Åij izfr
eghuk
18 ls 45 o"kZ 52
(21.67%)
92
(38.33%)
96
(40%)
2
40
(100%)
46 ls 70 o"kZ 24 (15%) 68 (42.5%) 68 (42.5%) 160
(100%)
;ksx 76 (19%) 160 (40%) 164 (41%) 400
(100%)
tSlk fd rkfydk 111&6 esa iznf'kZr gS] vk;q vkSj vk; ds vk/kkj ij mÙkjnkrkvksaa dh :i
js[kk bl rjg ls gS%
18 ls 45 o"kZ vk;q lewg ds 240 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k
muesa ls] 52 (21.67 %) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk rFkk
92 (38.33 %) mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k 96
(40 %) mÙkjnkrk 4600@& vkSj Åij izfr eghuk vk; okys FksA
blh izdkj 46 ls 70 o"kZ vk;q lewg ds 160 (100 %) mÙkjnkrkvksa dk lk{kkRdkj
fy;k x;k muesa ls] 24 (15 %) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
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rFkk 68 (42.5 %) mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k 68
(42.5%) mÙkjnkrk :i;s 4600@& vkSj Åij izfr eghuk vk; okys FksA
(VII) fyax ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE BASIS OF
SEX): rkfydk 111&7
fyax ds vuqlkj oxhZdj.k
fyax mÙkjnkrkvksaa dh la[;k
L=h 220 (55%)
iq:"k 180 (45%)
;ksx 400 (100%)
tSlk fd rkfydk 111&7 esa iznf'kZr gS] fyax ds vk/kkj ij mÙkjnkrkvksaa dh :i js[kk bl
rjg ls gS%
400 (100%) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls] 220 (55%)
mÙkjnkrk L=h rFkk 180 (45%) mÙkjnkrk iq:"k fyax lewg esa FksA
(VIII) fyax vkSj oSokfgd&fLFkfr ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON
THE BASIS OF SEX AND MARITAL - STATUS):
rkfydk 111&8
fyax vkSj oSokfgd&fLFkfr ds vuqlkj oxhZdj.k
fyax oSokfgd&fLFkfr ;ksx
vfookfgr fookfgr
L=h 36 (16.36%) 184
(83.64%) 220 (100%)
iq:"k 56 (31.11%) 124
(68.89%) 180 (100%)
;ksx 92 (23%) 308 (77%) 400 (100%)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 67 of 142
tSlk fd rkfydk 111&8 esa iznf'kZr gS] fyax vkSj oSokfgd fLFkfr ds vk/kkj ij mÙkjnkrkvksaa
dh :i js[kk bl rjg ls gS%
L=h fyax lewg ds 220 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls]
36 (16.36 %) mÙkjnkrk vfookfgr rFkk 'ks"k 184 (83.64 %) mÙkjnkrk fookfgr FksA
blh izdkj iq:"k fyax lewg ds 180 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k
x;k muesa ls] 56 (31.11 %) mÙkjnkrk vfookfgr rFkk 124 (68.89 %) mÙkjnkrk
fookfgr FksA
(IX) fyax vkSj f'k{kk ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF SEX AND EDUCATION):
rkfydk 111&9
fyax vkSj f'k{kk ds vuqlkj oxhZdj.k
fyax
f'k{kk
;ksx mPp
lSd.Mjh
ds uhps
mPp
lSd.Mjh
vkSj
Lukrd ds
Lukrd vkSj
Åij
L=h 24
(10.91%)
80
(36.36%)
116
(52.73%) 220 (100%)
iq:"k 20
(11.11%)
60
(33.33%)
100
(55.56%) 180 (100%)
;ksx 44 (11%) 140 (35%) 216 (54%) 400 (100%)
tSlk fd rkfydk 111&9 esa iznf'kZr gS] fyax vkSj f'k{kk ds vk/kkj ij mÙkjnkrkvksaa dh :i
js[kk bl rjg ls gS%
L=h fyax lewg ds 220 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls]
24 (10.91 %) mÙkjnkrk mPp lSds.Mjh ds uhps rFkk 80 (36.36 %) mÙkjnkrk mPp
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 68 of 142
lSds.Mjh vkSj Lukrd ds uhps] 'ks"k 116 (52.73%) mÙkjnkrk Lukrd vkSj Åij f'k{kk
j[kus okys FksA
blh izdkj] iq:"k fyax lewg ds 180 (100 %) mÙkjnkrkvksa dk lk{kkRdkj fy;k
x;k muesa ls] 20 (11.11%) mÙkjnkrk mPp lSds.Mjh ds uhps rFkk 60 (33.33 %)
mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ds uhps] 'ks"k 100 (55.56 %) mÙkjnkrk Lukrd
vkSj Åij f'k{kk j[kus okys FksA
(X) fyax vkSj O;olk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF SEX AND OCCUPATION):
rkfydk 111&10
fyax vkSj O;olk; ds vuqlkj oxhZdj.k
fyax
O;olk;
;ksx
lsok dk;Z O;kikj dk;Z
is'ksoj vU;
;k
lsokfuo`r
O;fDr
L=h 120
(54.55%)
56
(25.45%) 44 (20%)
220
100%)
iq:"k 84
(46.67%)
20
(11.11%)
76
(42.22%)
180
(100%)
;ksx
204
(51%) 76 (19%)
120
(30%)
400
(100%)
tSlk fd rkfydk 111&10 esa iznf'kZr gS] fyax vkSj O;olk; ds vk/kkj ij mÙkjnkrkvksaa dh
:i js[kk bl rjg ls gS%
L=h fyax lewg ds 220 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls]
120 (54.55 %) mÙkjnkrk lsok dk;Z esa rFkk 56 (25.45 %) mÙkjnkrk O;kikj dk;Z esa
rFkk 'ks"k 44 (20 %) mÙkjnkrk is'ksoj@vU; ;k lsokfuo`r O;fDr FksA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 69 of 142
blh izdkj iq:"k fyax lewg ds 180 (100 %) mÙkjnkrkvksa dk lk{kkRdkj fy;k
x;k muesa ls] 84 (46.67 %) mÙkjnkrk lsok dk;Z esa rFkk 20 (11.11%) mÙkjnkrk O;kikj
dk;Z esa rFkk 'ks"k 76 (42.22 %) mÙkjnkrk is'ksoj@vU; ;k lsokfuo`r O;fDr FksA
(XI) fyax vkSj vk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF SEX AND INCOME):
rkfydk 111&11
fyax vkSj vk; ds vuqlkj oxhZdj.k
fyax
vk;
;ksx : 600@&
ls :-
2600@&
izfr eghuk
:-
2600@&
:-
4600@&
izfr eghuk
4600@&
vkSj Åij
izfr eghuk
18 ls 45
o"kZ
44
(20%)
72
(32.72%)
104
(47.28%)
220
(100%)
46 ls 70
o"kZ
32
(17.78%)
88
(48.89%)
60
(33.33%)
180
(100%)
;ksx 76 (19%) 160
(40%)
164
(41%)
400
(100%)
tSlk fd rkfydk 111&12 esa iznf'kZr gS] fyax vkSj vk; ds vk/kkj ij
mÙkjnkrkvksaa dh :i js[kk bl rjg ls gS %
L=h fyax lewg ds 220 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls]
44 (20 %) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk rFkk 72 (32.72 %)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 70 of 142
mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k 100 (47.28 %)
mÙkjnkrk :i;s 4600@& vkSj Åij izfr eghuk vk; okys FksA
blh izdkj iq:"k fyax lewg ds 180 (100 %) mÙkjknkrkvksa dk lk{kkRdkj fy;k
x;k muesa ls] 32 (17.78 %) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk
rFkk 88 (48.89 %) mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k
60 (33.33 %) mÙkjnkrk :i;s 4600@& vkSj Åij izfr eghuk vk; okys FksA
(XII) oSokfgd&fLFkfr ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF MARITAL - STATUS):
rkfydk 111&12
oSokfgd&fLFkfr ds vuqlkj oxhZdj.k
tSlk fd rkfydk 111&12 esa iznf'kZr gS] oSokfgd&fLFkfr ds vk/kkj ij
mÙkjnkrkvksaa dh :ijs[kk bl rjg ls gS%
400 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls] 92 (23%)
mÙkjnkrk vfookfgr rFkk 308 (77%) mÙkjnkrk fookfgr FksA
(XIII) oSokfgd&fLFkfr vkSj f'k{kk ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON
THE BASIS OF MARITAL – STATUS AND EDUCATION):
rkfydk 111&13
oSokfgd&fLFkfr vkSj f'k{kk ds vuqlkj oxhZdj.k
oSofgd fLFkfr mÙkjnkrkvksaa dh la[;k
vfookfgr 92 (23%)
fookfgr 308 (77%)
;ksx 400 (100%)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 71 of 142
oSokfgd
fLFkfr
f'k{kk
;ksx mPp
lSd.Mjh
mPp
lSd.Mjh
vkSj Lukrd
ds uhps
Lukrd vkSj
Åij
vfookfgr 16
(17.40%)
24
(26.08%)
52
(56.52%)
92
(100%)
fookfgr 28 (9.09%) 116
(37.66%)
164
(53.25%)
308
(100%)
;ksx 44 (11%) 140 (35%) 216 (54%) 400
(100%)
tSlk fd rkfydk 111&13 esa iznf'kZr gS] oSokfgd&fLFkfr vkSj f'k{kk ds vk/kkj ij
mÙkjnkrkvksaa dh :i js[kk bl rjg ls gS%
vfookfgr lewg ds 92 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls]
16 (17.40 %) mÙkjnkrk mPp lSds.Mjh ds uhps rFkk 24 (26.08%) mÙkjnkrk mPp
lSds.Mjh vkSj Lukrd ds uhps o 'ks"k 52 (56.52%) mÙkjnkrk Lukrd vkSj Åij f'k{kk
j[kus okys FksA
blh izdkj fookfgr lewg ds 308 (100 %) mÙkjnkrkvksa dk lk{kkRdkj fy;k x;k
muesa ls] 28 (9.09%) mÙkjnkrk mPp lSds.Mjh ds uhps rFkk 116 (37.66%) mÙkjnkrk
mPp lSds.Mjh vkSj Lukrd ds uhps o 'ks"k 164 (53.25%) mÙkjnkrk Lukrd vkSj Åij
f'k{kk j[kus okys FksA
(XIV) oSokfgd&fLFkfr vkSj O;olk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION
ON THE BASIS OF MARITAL – STATUS AND OCCUPATION):
rkfydk 111&14
oSokfgd&fLFkfr vkSj O;olk; ds vuqlkj oxhZdj.k
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 72 of 142
oSokfgd
fLFkfr
O;olk;
;ksx
lsok dk;Z O;kikj dk;Z
is'ksoj@vU;
;k
lsokfuo`r
O;fDr
vfookfgr 64
(69.57%)
12
(13.04%)
16
(17.39%)
92
(100%)
fookfgr 40
(45.46%)
64
(20.77%)
104
(33.77%)
308
(100%)
;ksx 204
(51%)
76
(19%)
120
(30%)
400
(100%)
tSlk fd rkfydk 111&14 esa iznf'kZr gS] oSokfgd&fLFkfr vkSj O;olk; ds vk/kkj
ij mÙkjnkrkvksaa dh :i js[kk bl rjg ls gS %
vfookfgr lewg ds 92 (100%) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls]
64 (69.57%) mÙkjnkrk lsok dk;Z esa rFkk 12 (13.04%) mÙkjnkrk O;kikj dk;Z esa
rFkk 'ks"k 16 (17.39%) mÙkjnkrk is'ksoj@vU; ;k lsokfuo`r O;fDr FksA
blh izdkj fookfgr Lrj ds 308 (100%) mÙkjnkrkvksa dk lk{kkRdkj fy;k x;k
muesa ls] 140 (45.46%) mÙkjnkrk lsok dk;Z esa rFkk 64 (20.77%) mÙkjnkrk O;kikj
dk;Z esa rFkk 'ks"k 104 (33.77%) mÙkjnkrk is'ksoj@vU; ;k lsokfuo`r O;fDr FksA
(XV) oSokfgd&fLFkfr vkSj vk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON
THE BASIS OF MARITAL – STATUS AND INCOME):
rkfydk 111&15
oSokfgd&fLFkfr vkSj vk; ds vuqlkj oxhZdj.k
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 73 of 142
oSokfgd
fLFkfr
vk;
;ksx : 600@&
ls :-
2600@&
izfr eghuk
:-
2600@&
:-
4600@&
izfr eghuk
4600@&
vkSj Åij
izfr eghuk
vfookfgr 32
(34.78%)
32
(34.78%)
28
(30.44%)
92
(100%)
fookfgr 44
(14.29%)
128
(41.56%)
136
(44.15%)
308
(100%)
;ksx 76
(19%)
160
(40%)
164
(41%)
400
(100%)
tSlk fd rkfydk 111&15 esa iznf'kZr gS] oSokfgd&fLFkfr vkSj vk; ds vk/kkj ij
mÙkjnkrkvksaa dh :i js[kk bl rjg ls gS %
vfookfgr Lrj ds 92 (100%) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls]
32 (34.78%) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk rFkk 32
(34.78%) mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k 28
(30.44%) mÙkjnkrk 4600@& vkSj Åij izfr eghuk vk; okys FksA
blh izdkj fookfgr Lrj ds 308 (100%) mÙkjnkrkvksa dk lk{kkRdkj fy;k x;k
muesa ls] 44 (14.29%) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk rFkk
128 (41.56%) mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k
136 (44.15%) mÙkjnkrk :i;s 4600@& vkSj Åij izfr eghuk vk; okys FksA
(XVI) f'k{kk ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE BASIS
OF EDUCATION):
rkfydk 111&16
f'k{kk ds vuqlkj oxhZdj.k
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 74 of 142
f'k{kk mÙkjnkrkvksaa dh la[;k
mPp lSds.Mjh ds uhps 44 (11%)
mPp lSds.Mjh vkSj Lukrd
ds uhps
140 (35%)
Lukrd vkSj Åij 216 (54%)
;ksx 400 (100%)
tSlk fd rkfydk 111&16 esa iznf'kZr gS] f'k{kk ds vk/kkj ij mÙkjnkrkvksaa dh :i
js[kk bl rjg ls gS%
400 (100 %) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls] 44 (11 %)
mÙkjnkrk mPp lSds.Mjh ds uhps rFkk 140 (35 %) mÙkjnkrk mPp lSds.Mjh vkSj
Lukrd ds uhps rFkk 'ks"k 216 (54%) mÙkjnkrk Lukrd vkSj Åij f'k{kk j[kus okys
FksA
(XVII) f'k{kk vkSj O;olk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF EDUCATION AND OCCUPATION):
rkfydk 111&17
f'k{kk vkSj O;olk; ds vuqlkj oxhZdj.k
f'k{kk
O;olk;
;ksx
lsok dk;Z O;kikj dk;Z
is'ksoj@vU;
;k lsokfuo`r
O;fDr
mPp lSds.Mjh ds
uhps
16
(36.36%)
20
(45.46%)
8
(18.18%)
44
(100%)
mPp lSds.Mjh
vkSj Lukrd ds
uhps
80
(57.14%)
28
(20%)
32
(22.86%)
140
(100%)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 75 of 142
Lukrd vkSj Åij 108
(50%)
28
(12.96%)
80
(37.04%)
216
(100%)
;ksx 204
(51%)
76
(19%)
120
(30%)
400
(100%)
tSlk fd rkfydk 111&17 esa iznf'kZr gS] f'k{kk vkSj O;olk; ds vk/kkj ij
mÙkjnkrkvksaa dh :ijs[kk bl rjg ls gS %
mPp lSds.Mjh ds uhps f'k{kk j[kus okys 44 (100%) mÙkjnkrkvksaa dk lk{kkRdkj
fy;k x;k muesa ls] 16 (36.36%) mÙkjnkrk lsok dk;Z esa rFkk 20 (45.46%)
mÙkjnkrk O;kikj dk;Z esa rFkk 'ks"k 8 (18.18%) mÙkjnkrk is'ksoj@ vU; ;k lsokfuo`r
O;fDr FksA
mPp lSds.Mjh vkSj Lukrd dss uhps f'k{kk j[kus okys 140 (100%) mÙkjnkrkvksaa
dk lk{kkRdkj fy;k x;k muesa ls] 80 (57.14%) mÙkjnkrk lsok dk;Z esa rFkk 28
(20%) mÙkjnkrk O;kikj dk;Z esa rFkk 'ks"k 32 (22.86%) mÙkjnkrk is'ksoj@ vU; ;k
lsokfuo`r O;fDr FksA
blh izdkj Lukrd vkSj Åij f'k{kk j[kus okys 216 (100%) mÙkjnkrkvksaa dk
lk{kkRdkj fy;k x;k muesa ls] 108 (50%) mÙkjnkrk lsok dk;Z esa rFkk 28
(12.96%) mÙkjnkrk O;kikj dk;Z esa rFkk 'ks"k 80 (37.04%) mÙkjnkrk is'ksoj@ vU;
;k lsokfuo`r O;fDr FksA
(XVIII) f'k{kk vkSj vk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF EDUCATION AND INCOME):
rkfydk 111&18
f'k{kk vkSj vk; ds vuqlkj oxhZdj.k
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 76 of 142
f'k{kk
vk;
;ksx : 600@&
ls :-
2600@&
izfr eghuk
:-
2600@&
:-
4600@&
izfr eghuk
4600@&
vkSj Åij
izfr eghuk
mPp lSds.Mjh ds
uhps
24
(54.55%) 8 (18.18%)
12
(27.27%) 44 (100%)
mPp lSds.Mjh
vkSj Lukrd ds
uhps
32
(22.86%) 84 (60%)
24
(17.14%)
140
(100%)
Lukrd vkSj
Åij
20
(9.26%)
68
(31.48%)
128
(59.26%)
216
(100%)
;ksx 76
(19%)
160
(40%)
164
(41%)
400
(100%)
tSlk fd rkfydk 111&18 esa iznf'kZr gS] f'k{kk vkSj vk; ds vk/kkj ij
mÙkjnkrkvksaa dh :ijs[kk bl rjg ls gS %
mPp lSds.Mjh ds uhps f'k{kk j[kus okys 44 (100%) mÙkjnkrkvksaa dk lk{kkRdkj
fy;k x;k muesa ls] 24 (54.55%) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr
eghuk rFkk 8 (18.18%) mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk
rFkk 'ks"k 12 (27.27%) mÙkjnkrk :i;s 4600@& vkSj Åij izfr eghuk vk; okys FksA
mPp lSds.Mjh vkSj Lukrd ds uhps f'k{kk j[kus okys 140 (100 %)
mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls] 32 (22.86%) mÙkjnkrk :i;s
600@& ls :i;s 2600@& izfr eghuk rFkk 84 (60%) mÙkjnkrk :i;s 2600@& ls
:i;s 4600@& izfr eghuk rFkk 'ks"k 24 (17.14 %) mÙkjnkrk :i;s 4600@& vkSj
Åij izfr eghuk vk; okys FksA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 77 of 142
blh izdkj Lukrd vkSj Åij f'k{kk j[kus okys 216 (100 %) mÙkjnkrkvksaa dk
lk{kkRdkj fy;k x;k muesa ls] 20 (9.26 %) mÙkjnkrk :i;s 600@& ls :i;s
2600@& izfr eghuk rFkk 68 (31.48%) mÙkjnkrk :i;s 2600@& ls :i;s 4600@&
izfr eghuk rFkk 'ks"k 128 (59.26%) mÙkjnkrk :i;s 4600@& vkSj Åij vk; okys
FksA
(XIX) O;olk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE BASIS
OF OCCUPATION ):
rkfydk 111&19
O;olk; ds vuqlkj oxhZdj.k
O;olk; mÙkjnkrkvksaa dh la[;k
lsok dk;Z 204 (51%)
O;kikj 76 (19%)
is'ksoj@vU; ;k lsokfuo`r O;fDr 120 (30%)
;ksx 400 (100%)
tSlk fd rkfydk 111&19 esa iznf'kZr gS] O;olk; ds vk/kkj ij mÙkjnkrkvksaa dh
:ijs[kk bl rjg ls gS%
400 (100%) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls] 204 (51%)
mÙkjnkrk lsok dk;Z esa rFkk 76 (19%) mÙkjnkrk O;kikj dk;Z esa rFkk 'ks"k 120
(30%) mÙkjnkrk is'ksoj@ vU; ;k lsokfuo`r O;fDr FksA
(XX) O;olk; vkSj vk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE
BASIS OF OCCUPATION AND INCOME):
rkfydk&20
O;olk; vkSj vk; ds vuqlkj oxhZdj.k
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 78 of 142
O;olk;
vk;
;ksx : 600@&
ls :-
2600@&
izfr eghuk
:-
2600@&
:-
4600@&
izfr eghuk
4600@&
vkSj Åij
izfr eghuk
lsok dk;Z 60
(29.41%)
88
(43.14%)
56
(27.45%)
204
(100%)
O;kikj 12
(15.79%)
24
(31-58%)
40
(52.63%)
76
(100%)
is'ksoj vU;
;k lsokfuo`r
O;fDr
4
(3.33%)
48
(40%)
68
(56.67%)
120
(100%)
;ksx 76
(19%)
160
(40%)
164
(41%)
400
(100%)
tSlk fd rkfydk 111&20 esa iznf'kZr gS] O;olk; vkSj vk; ds vk/kkj ij
mÙkjnkrkvksaa dh :ijs[kk bl rjg ls gS%
lsok dk;Z esa layXu 204 (100%) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa
ls] 60 (29.41%) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk rFkk 88
(43.14%) mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k 56
(27.45%) mÙkjnkrk :i;s 4600@& vkSj Åij izfr eghuk vk; okys FksA
O;kikj dk;Z esa layXu 76 (100%) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa
ls] 12 (15.79%) mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk rFkk 24
(31.58%) mÙkjnkrk :i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k 40
(52.63%) mÙkjnkrk :i;s 4600@& vkSj Åij vk; okys FksA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 79 of 142
blh izdkj is'ksoj@ vU; ;k lsokfuo`r O;fDr okys 120(100%) mÙkjnkrkvksaa
dk lk{kkRdkj fy;k x;k muesa ls] 4 (3.33%) mÙkjnkrk :i;s 600@& ls :i;s
2600@& izfr eghuk rFkk 48 (40%) mÙkjnkrk :i;s 2600@& ls :i;s 4600@&
izfr eghuk rFkk 'ks"k 68 (56.67%) mÙkjnkrk :i;s 4600@& vkSj Åij vk; okys FksA
(XXI) vk; ds vk/kkj ij oxhZdj.k (CLASSIFICATION ON THE BASIS OF
INCOME ):
rkfydk 111&21
vk; ds vuqlkj oxhZdj.k
vk; mÙkjnkrkvksaa dh la[;k
:i;s 600@& ls :i;s 2600@&
izfr eghuk 76 (19%)
:i;s 2600@& ls :i;s 4600@&
izfr eghuk 160 (40%)
:i;s 4600@& vkSj Åij izfr
eghuk
164 (41%)
;ksx 400 (100%)
tSlk fd rkfydk 111&21 esa iznf'kZr gS] vk; ds vk/kkj ij mÙkjnkrkvksaa dh :ijs[kk bl
rjg ls gS%
400 (100%) mÙkjnkrkvksaa dk lk{kkRdkj fy;k x;k muesa ls] 76 (19%)
mÙkjnkrk :i;s 600@& ls :i;s 2600@& izfr eghuk rFkk 160 (40%) mÙkjnkrk
:i;s 2600@& ls :i;s 4600@& izfr eghuk rFkk 'ks"k 164 (41%) mÙkjnkrk :i;s
4600@& vkSj Åij izfr eghuk vk; okys FksA
***********
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 80 of 142
v/;k; & IV
izR;qÙkjksa dk fo'ys"k.k
(RESPONSE ANALYSIS)
^^izR;qÙkjksa dk fo'ys"k.k** uked bl v/;k; esa izR;qÙkjksa dk fo'ys"k.k fd;k
x;k gSA mÙkjnkrkvksa }kjk tks mÙkj izkIr gq, mudk fo'ys"k.k dj mUgsa izfr'kr
ds vk/kkj ij O;Dr fd;k x;kA mijksDr izR;qÙkj r`rh; v/;k; esa 'kkfey fd,
tkus okys miHkksDrkvksa ls lacaf/kr gSA ;g izR;qÙkj lkcqu Ø; djrs le;
mÙkjnkrkvksa }kjk fofHkUu rRoksa dks fn, tkus okys egRo ds Lrj ls lacaf/kr gSA
vr% izR;qÙkjksa dk fo'ys"k.k fuEu gS%&
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 81 of 142
¼v½ vk;q ds vuqlkj fo”ys’k.k ¼Age wise analysis½ %
lkj.kh IV - 1
vk;q ds
vuqlkj
fo”ys’k.k
egRo ds Lrj
18 & 45 o’kZZ 46 & 70 o’kZ ;ksx
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
vR;
f/kd
egRoiw.kZ
120¼63-83½%
72 ¼54-55½
%
32 ¼64-54½
%
4¼50%
12 ¼60½
%
68 ¼36-17½
%
60 ¼45-45½
%
20 ¼39-46½
%
4 ¼50½
%
8¼40½
%
188¼100½
%
132 ¼100½
%
52 ¼100½
%
8 ¼100½
%
20 ¼100½
%
u rks egRoiw.kZ u
gh egRoghu
&
24 ¼75½
%
100 ¼67-57½
%
76 ¼54-29½
%
40 ¼50½
%
&
8 ¼25½
%
48 ¼32-43½
%
64 ¼45-71½
%
40 ¼50½
%
&
32 ¼100½
%
148¼100½
%
140 ¼100½
%
80 ¼100½
%
vR;
f/kd
egRoghu
4 ¼100½
%
28 ¼77-78½
%
64¼57-14½
%
112 ¼58-33½
%
32 ¼57-14½
%
&
8 ¼22-22½
%
48 ¼42-86½
%
80 ¼41-67½
%
24 ¼42-86½
%
4 ¼100½
%
36 ¼100½
%
112 ¼100½
%
192 ¼100½
%
56 ¼100½
%
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 82 of 142
lkj.kh IV-1 esa vk;q ds vk/kkj ij lkcqu Ø; djrs le; mÙkjnkrkvksa }kjk
fofHkUu rRoksa dks fn, tkus okys egRo ds Lrj dks iznf'kZr fd;k x;k gS ftls
mUgksaus izR;sd rRo dks LFkku fn;k gS:
bu lc] 188 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;k] bues ls 120 (63.83%) mÙkjnkrk 18 ls 45 o"kZ
ds vkSj 'ks"k 68 (36.17%) mÙkjnkrk 46 ls 70 o"kZ ds vk;q lewg ds Fks mlh
rjg 132 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M Nfo dks
vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 72 (54.55%) mÙkjnkrk 18 ls 45 o"kZ
ds vkSj 'ks"k 60 (45.45%) mÙkjnkrk 46 ls 70 o"kZ ds vk;q lewg ds FksA 52
(100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; ewY; dks vR;f/kd egRoiw.kZ
LFkku fn;k] buesa ls 32 (61.54%) mÙkjnkrk 18 ls 45 o"kZ ds vk;q lewg ds Fks
vkSj 'ks"k 20 (38.46%) mÙkjnkrk 46 ls 70 o"kZ ds vk;q lewg ds FksA bu lHkh
8 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; jax dks vR;f/kd egRoiw.kZ
LFkku fn;k] buesa ls 4 (50%) mÙkjnkrk 18 ls 45 o"kZ ds vkSj 'ks"k 4 (50%)
mÙkjnkrk 46 ls 70 o"kZ ds vk;q lewg ds FksA mlh rjg 20 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; [kq'kcw dks vR;f/kd egRoiw.kZ LFkku fn;k]
buesa ls 12 (60%) mÙkjnkrk 18 ls 45 o"kZ ds vkSj 'ks"k 8 (40%) mÙkjnkrk 46
ls 70 o"kZ ds vk;q lewg ds FksA
32 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M Nfo dks u rks
egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 24 (75%) mÙkjnkrk 18 ls
45 o"kZ ds vkSj 'ks"k 8 (25%) mÙkjnkrk 46 ls 70 o"kZ ds vk;q lewg ds FksA mlh
rjg 148 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; dher dks u rks
egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 100 (67.57%) mÙkjnkrk 18
ls 45 o"kZ ds vkSj 'ks"k 48 (32.43%) mÙkjnkrk 46 ls 70 o"kZ ds vk;q
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 83 of 142
lewg ds FksA ftu 140 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; jax
dks u rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 76 (54.29%)
mÙkjnkrk 18 ls 45 o"kZ ds vkSj 'ks"k 64 (45.71%) mÙkjnkrk 46 ls 70 o"kZ ds
vk;q lewg ds FksA bl izdkj 80 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
[kq'kcw dks u rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 40 (50%)
mÙkjnkrk 18 ls 45 o"kZ ds vkSj 'ks"k 40 (50%) mÙkjnkrk 46 ls 70 o"kZ ds vk;q
lewg ds FksA
mlh rjg 4 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoghu LFkku fn;k] buesa ls 46 ls 70 o"kZ vk;q lewg dk ,d Hkh
ugha FkkA 36 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M Nfo dks
vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 28 (77.78%) mÙkjnkrk 18 ls 45 o"kZ
ds vkSj 'ks"k 8 (22.22%) mÙkjnkrk 46 ls 70 o"kZ vk;q lewg ds FksA blh izdkj
112 (100%) mÙkjnkrk us lkcqu Ø; djrs le; dher dks vR;f/kd egRiw.kZ
LFkku fn;k] buesa ls 64 (57.14%) mÙkjnkrk 18 ls 45 o"kZ ds vkSj 'ks"k 46 ls
70 o"kZ ds FksA 192 (100%) mÙkjnkrk us lkcqu Ø; djrs le; jax dks
vR;f/kd egRoghu LFkku fn;k] buesa ls 112 (58.33%) mÙkjnkrk 18 ls 45
o"kZ ds vkSj 'ks"k 80 (41.67%) mÙkjnkrk 46 ls 70 o"kZ vk;q lewg ds FksA blh
rjg 56 (100%) mÙkjnkrkvksa us [kq'kcw dks vR;f/kd egRoghu LFkku fn;k
buesa ls] 32 (57.14%) mÙkjnkrk 18 ls 45 o"kZ ds vkSj 'ks"k 24 (42.86%)
mÙkjnkrk 46 ls 70 o"kZ vk;q lewg ds FksA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 84 of 142
¼c½ fyax ds vuqlkj fo”ys’k.k
¼Sex wise analysis½ %
lkj.kh IV – 2
fyax ds vuqlkj fo”ys’k.k
egRo ds Lrj
iq:’k L=h ;ksx
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
vR;
f/kd
egRoiw.kZ
60 ¼31-91½%
80 ¼60-60½
%
20 ¼38-46½
%
4 ¼50½
%
16 ¼80½
%
128 ¼86-09½
%
52 ¼39-40½
%
32 ¼61-54½
%
4 ¼50½
%
4 ¼20½
%
188 ¼100½
%
132 ¼100½
%
52 ¼100½
%
8¼100½
%
20 ¼100½
%
u rks egRoiw.kZ u gh
egRoghu
&
12 ¼37-5½
%
68 ¼45-95½
%
48 ¼34-29½
%
52 ¼56½
%
&
20 ¼62-2½
%
80 ¼54-05½
%
92 ¼65-71½
%
28 ¼35½
%
&
32 ¼100½
%
148 ¼100½
%
140 ¼100½
%
80 ¼100½
%
vR;
f/kd
egRoghu
4 ¼100½
%
8 ¼22-22½
%
44 ¼39-29½
%
104 ¼54-17½
%
20 ¼35-71½
%
&
28 ¼77-28½
%
68 ¼60-71½
%
88 ¼45-83½
%
36 ¼64-29½
%
4 ¼100½
%
36 ¼100½
%
112 ¼100½
%
192 ¼100½
%
56 ¼100½
%
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 85 of 142
lkj.kh IV-2 esa fyax ds vk/kkj ij lkcqu Ø; djrs le; mÙkjnkrkvksa }kjk
fofHkUu rRoksa dks fn, tkus okys egRo ds Lrj dks iznf'kZr fd;k x;k gS tks fd
mUgksaus izR;sd rRo dks LFkku fn;k gS:
ftu 188 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;k] mues ls 60 (31.91%) mÙkjnkrk iq:"k vkSj 'ks"k
128 (68.09%) mÙkjnkrk L=h fyax lewg ds FksA 132 (100%) mÙkjnkrkvksa us
lkcqu Ø; djrs le; czk.M Nfo dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls
80 (60.60%) mÙkjnkrk iq:"k vkSj 'ks"k 52 (39.40%) mÙkjnkrk L=h fyax
lewg ds FksA blh rjg 52 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
dher dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 20 (38.46%) mÙkjnkrk] 'ks"k
32 (61.56%) mÙkjnkrk L=h fyax lewg ds FksA 8 (100%) mÙkjnkrkvksa us
lkcqu Ø; djrs le; jax dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa l s 4 (50%)
mÙkjnkrk iq:"k vkSj 'ks"k 4 (50%) mÙkjnkrk L=h fyax lewg ds FksA mlh rjg
20 (100%) mÙkjnkrk us lkcqu Ø; djrs le; [kq'kcw dks vR;f/kd egRoiw.kZ
LFkku fn;k] buesa ls 16 (80%) mÙkjnkrk iq:"k vkSj 'ks"k 4 (20%) mÙkjnkrk
L=h fyax lewg ds FksA
ftu 32 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M Nfo dks u
rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 12 (37.5%) mÙkjnkrk
iq:"k vkSj 'ks"k 20 (62.2%) mÙkjnkrk L=h fyax lewg ds FksA 148 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; dher dks u rks egRoiw.kZ @ u gh
egRoghu LFkku fn;k] buesa ls 68 (45.95%) mÙkjnkrk iq:"k vkSj 'ks"k 80
(54.05%) mÙkjnkrk L=h fyax lewg ds FksA blh rjg 140 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; jax dks u rks egRoiw.kZ @ u gh egRoghu
LFkku fn;k] buesa ls 48 (34.29%) mÙkjnkrk iq:"k vkSj 'ks"k 92 (65.71%)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 86 of 142
mÙkjnkrk L=h fyax lewg ds FksA mlh rjg 80 (100%) mÙkjnkrkvksa us lkcqu
Ø; djrs le; [kq'kcw dks u rks egRoiw.kZ@u gh egRoghu LFkku fn;k] buesa ls
52 (65%) mÙkjnkrk iq:"k vkSj 'ks"k 28 (35%) mÙkjnkrk L=h fyax lewg ds
FksA
ftu 4 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoghu LFkku fn;k] buesa ls 4 (100%) mÙkjnkrk iq:"k fyax lewg
ds FksA blh rjg ls 36 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M
Nfo dks vR;f/kd egRoghu LFkku fn;k] buesa ls 8 (22.22%) mÙkjnkrk iq:"k
vkSj 'ks"k 28 (77.28%) mÙkjnkrk L=h fyax lewg ds FksA 112 (100%)
mÙkjnkrk us lkcqu Ø; djrs le; dher dks vR;f/kd egRoghu LFkku fn;k]
buesa ls 44 (39.29%) iq:"k 'ks"k 68 (60.71%) mÙkjnkrk L=h fyax lewg ds
FksA blh izdkj 192 (100%) mÙkjnkrk us lkcqu Ø; djrs le; jax dks
vR;f/kd egRoghu LFkku fn;k] buesa ls 104 (54.17%) mÙkjnkrk iq:"k vkSj
'ks"k 88 (45.83%) mÙkjnkrk L=h fyax lewg ds FksA ftu 56 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; [kq'kcw dks vR;f/kd egRoghu LFkku fn;k
muesa ls] 20 (35.71%) mÙkjnkrk iq:"k vkSj 'ks"k 36 (64.29%) mÙkjnkrk L=h
fyax lewg ds FksA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 87 of 142
¼l½ oSokfgd fLFkfr ds vuqlkj fo”ys’k.k
¼Marital Status-wise analysis½ %
lkj.kh IV - 3
oSokfgd fLFkfr ds vuqlkj fo”ys’k.k
egRo ds Lrj
vfookfgr oSokfgd ;ksx
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
vR;
f/kd
egRoiw.kZ
24 ¼12-77½
%
36 ¼27-27½
%
24 ¼46-15½
%
&
8 ¼40½
%
164 ¼87-23½
%
96 ¼72-73½
%
28 ¼53-85½
%
8 ¼100½
%
12 ¼60½
%
188 ¼100½
%
132 ¼100½
%
52 ¼100½
%
8 ¼100½
%
20 ¼100½
%
u rks egRoiw.kZ u gh
egRoghu
&
8 ¼25½
%
28 ¼18-92½
%
36 ¼25-71½
%
20 ¼25½
%
&
24 ¼75½
%
120 ¼81-08½
%
104 ¼74-29½
%
60 ¼75½
%
&
32 ¼100½
%
148 ¼100½
%
140 ¼100½
%
80 ¼100½
%
vR;
f/kd
egRoghu
&
12 ¼33-33½
%
12 ¼10-71½
%
48 ¼25½
%
20 ¼35-71½
%
4 ¼100½
%
24 ¼66-67½
%
100 ¼89-29½
%
144 ¼75½
%
36 ¼64-29½
%
4 ¼100½
%
36 ¼100½
%
112 ¼100½
%
192 ¼100½
%
56 ¼100½
%
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 88 of 142
lkj.kh IV-3 esa oSokfgd fLFkfr ds vk/kkj ij lkcqu Ø; djrs le;
mÙkjnkrkvksa }kjk fofHkUu rRoksa dks fn, tkus okys egRo ds Lrj dks iznf'kZr
fd;k x;k gS ftlss fd mUgksaus izR;sd rRo dks LFkku fn;k gS:
ftu 188 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;k bues ls 24 (12.77%) mÙkjnkrk vfookfgr vkSj
'ks"k 164 (87.23%) mÙkjnkrk fookfgr FksA 132 (100%) mÙkjnkrkvksa us
lkcqu Ø; djrs le; czk.M Nfo dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls
36 (27.27%) mÙkjnkrk vfookfgr vkSj 'ks"k 96 (72.73%) mÙkjnkrk fookfgr
FksA blh rjg 52 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; ewY; dks
vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 24 (46.15%) mÙkjnkrk vfookfgr Fks
vkSj 'ks"k 28 (53.85%) mÙkjnkrk fookfgr FksA ftu 8 (100%) mÙkjnkrkvksa us
lkcqu Ø; djrs le; jax dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 8
(100%) mÙkjnkrk fookfgr FksA 20 (100%) mÙkjnkrk us lkcqu Ø; djrs
le; [kq'kcw dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 8 (40%) mÙkjnkrk
vfookfgr] 'ks"k 12 (60%) mÙkjnkrk fookfgr FksA
blh izdkj 32 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M Nfo
dks u rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 8 (25%) mÙkjnkrk
vfookfgr] 'ks"k 24 (75%) mÙkjnkrk fookfgr FksA ftu 148 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; dfer dks u rks egRoiw.kZ @ u gh
egRoghu LFkku fn;k] buesa ls 28 (18.92%) mÙkjnkrk vfookfgr] 'ks"k 120
(81.08%) mÙkjnkrk fookfgr FksA 140 (100%) mÙkjnkrkvksa us lkcqu Ø;
djrs le; jax dks u rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 36
(25.71%) mÙkjnkrk vfookfgr] 'ks"k 104 (74.29%) mÙkjnkrk fookfgr FksA
mlh rjg 80 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; [kq'kcw dks u rks
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 89 of 142
egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 20 (25%) mÙkjnkrk
vfookfgr] 'ks"k 60 (75%) mÙkjnkrk fookfgr FksA
ftu 4 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoghu LFkku fn;k] buesa ls 4 (100%) mÙkjnkrk fookfgr FksA blh
rjg ls 36 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M Nfo dks
vR;f/kd egRoghu LFkku fn;k] buesa ls 12 (33.33%) mÙkjnkrk vfookfgr 'ks"k
24 (66.67%) mÙkjnkrk fookfgr FksA 112 (100%) mÙkjnkrk us lkcqu Ø;
djrs le; dher dks vR;f/kd egRoghu LFkku fn;k] buesa ls 12 (10.71%)
mÙkjnkrk vfookfgr 'ks"k 100 (89.29) mÙkjnkrk fookfgr FksA blh izdkj 192
(100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; jax dks vR;f/kd egRoghu
LFkku fn;k] buesa ls 48 (25%) mÙkjnkrk vfookfgr 'ks"k 144 (75%)
mÙkjnkrk fookfgr FksA ftu 56 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
[kq'kcw dks vR;f/kd egRoghu LFkku fn;k muesa ls] 20 (35.71%) mÙkjnkrk
vfookfgr] 'ks"k 36 (64.29%) mÙkjnkrk fookfgr FksA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 90 of 142
¼n½ f”k{kk ds vuqlkj fo”ys’k.k
¼Education wise analysis½ %
lkj.kh IV - 4
f”k{kk ds vuqlkj fo”ys’k.k
egRo ds Lrj
mPp lSd.Mjh
ds uhps
mPp lSd.Mjh
vkSj
Lukrd ds
uhps
Lukrd vkSj
Åij ;ksx
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
vR;
f/kd
egRoiw.kZ
12 ¼6-38½
%
8 ¼6-06½
%
20 ¼38-46½
%
&
4 ¼20½
%
56 ¼29-79½
%
52 ¼39-39½
%
20 ¼38-46½
%
4 ¼50½
%
8 ¼40½
%
120 ¼63-83½
%
72 ¼54-55½
%
12 ¼23-08½
%
4 ¼50½
%
8 ¼40½
%
188¼100½
%
132¼100½
%
52 ¼100½
%
8 ¼100½
%
20 ¼100½
%
u rks egRoiw.kZ u gh
egRoghu
&
8 ¼25½
%
8 ¼5-40½
%
16 ¼44-43½
%
12 ¼15½
%
&
12 ¼37-5½
%
28 ¼18-92½
%
68 ¼48-57½
%
32 ¼40½
%
&
12 ¼37-5½
%
112 ¼75-68½
%
56 ¼40½
%
36 ¼45½
%
&
32 ¼100½
%
148 ¼100½
%
140 ¼100½
%
80 ¼100½
%
vR;
f/kd
egRoghu
&
16 ¼44-44½
%
4 ¼3-57½
%
20 ¼10-42½
%
4 ¼7-14½
%
4 ¼100½
12 ¼33-34½
%
60 ¼53-57½
%
44 ¼22-92½
%
20 ¼35-72½
%
&
8 ¼22-22½
%
48 ¼42-86½
%
128 ¼66-66½
%
32 ¼57-14½
%
4 ¼100½
%
36 ¼100½
%
112 ¼100½
%
56 ¼100½
%
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 91 of 142
lkj.kh IV- 4 esa f'k{kk ds vk/kkj ij lkcqu Ø; djrs le; mÙkjnkrkvksa
}kjk fofHkUu rRoksa dks fn, tkus okys egRo ds Lrj dks iznf'kZr fd;k x;k gS
ftls fd mUgksaus izR;sd rRo dks LFkku fn;k gS:
ftu 188 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;k bues ls 12 (6.38%) mÙkjnkrk mPp lSds.Mjh
ls uhps vkSj 56 (29.79%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds
chp] 'ks"k 120 (63.83%) mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA 132
(100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M Nfo dks vR;f/kd
egRoiw.kZ LFkku fn;k] buesa ls 8 (6.06%) mÙkjnkrk mPp lSds.Mjh ls uhps vkSj
'ks"k 52 (39.39%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds chp] 'ks"k
72 (54.55) mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA blh rjg 52 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; ewY; dks vR;f/kd egRoiw.kZ LFkku fn;k]
buesa ls 20 (38.46%) mÙkjnkrk mPp lSds.Mjh ls uhps Fks vkSj 20 (38.46%)
mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds chp 'ks"k 12 (23.08%)
mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA 8 (100%) mÙkjnkrkvksa us lkcqu Ø;
djrs le; jax dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 4 (100%)
mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds chp] 'ks"k 4 (100%) mÙkjnkrk
Lukrd vkSj Åij f'kf{kr FksA 20 (100%) mÙkjnkrk us lkcqu Ø; djrs le;
[kq'kcw dks vR;f/kd egRoghu LFkku fn;k] buesa ls 4 (20%) mÙkjnkrk mPp
lSds.Mjh ls uhps] 8 (40%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds
chp 'ks"k 8 (40%) mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA
ftu 32 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; czk.M Nfo dks u
rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 8 (25%) mÙkjnkrk mPp
lSds.Mjh ls uhps] 'ks"k 12 (37.5%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls
uhps ds chp 'ks"k 12 (37.5%) mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA blh
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 92 of 142
rjg 148 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; dher dks u rks
egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 8 (5.40%) mÙkjnkrk mPp
lSds.Mjh ls uhps] 28(18.92%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps
ds chp 'ks"k 112 (75-68%) mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA mlh rjg
140 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; jax dks u rks egRoiw.kZ @
u gh egRoghu LFkku fn;k] buesa ls 16 (11.43%) mÙkjnkrk mPp lSds.Mjh ls
uhps] 68 (48.57%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds chp 'ks"k
56 (40%) mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA ftu 80 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; [kq'kcw dks u rks egRoiw.kZ @ u gh
egRoghu LFkku fn;k] buesa ls 12 (15%) mÙkjnkrk mPp lSds.Mjh ls uhps] 32
(40%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds chp 'ks"k 36 (45%)
mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA
blh rjg ls 4 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk
dks vR;f/kd egRoghu LFkku fn;k] buesa ls 4 (100%) mÙkjnkrk mPp lSds.Mjh
vkSj Lukrd ls uhps ds chp f'kf{kr FksA 36 (100%) mÙkjnkrk us lkcqu Ø;
djrs le; czk.M Nfo dks vR;f/kd egRoghu LFkku fn;k] buesa ls 16
(44.44%) mÙkjnkrk mPp lSds.Mjh ls uhps 12 (33.34%) mÙkjnkrk mPp
lSds.Mjh vkSj Lukrd ls uhps ds chp 'ks"k 8 (22.22%) mÙkjnkrk Lukrd vkSj
Åij f'kf{kr FksA blh izdkj 112 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs
le; dher dks vR;f/kd egRoghu LFkku fn;k] buesa ls 4 (3.57%) mÙkjnkrk
mPp lSds.Mjh ls uhps 60 (53.57%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls
uhps ds chp 'ks"k 48 (42.86%) mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA ftu
192 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; jax dks vR;f/kd egRoghu
LFkku fn;k muesa ls] 20 (10.42%) mÙkjnkrk mPp lSds.Mjh ls uhps] 44
(22.92%) mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds chp 'ks"k 128
(66.66%) mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA ftu 56 (100%)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 93 of 142
mÙkjnkrkvksa us lkcqu Ø; djrs le; [kq'kcw dks vR;f/kd egRoghu LFkku fn;k
muesa ls] 4 (7.14%) mÙkjnkrk mPp lSds.Mjh ls uhps] 20 (35.72%)
mÙkjnkrk mPp lSds.Mjh vkSj Lukrd ls uhps ds chp 'ks"k 32 (57.14%)
mÙkjnkrk Lukrd vkSj Åij f'kf{kr FksA
¼;½ O;olk; ds vuqlkj fo”ys’k.k
¼Occupation wise analysis½ %
lkj.kh IV - 5
O;olk; ds vuqlkj fo”ys’k.k
egRo ds Lrj
lsok dk;Z O;kikj
is”ksoj@vU;
;k lsokfuo`r
O;fDr ;ksx
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
vR;
f/kd
egRoiw.kZ
108 ¼57-45½
%
52 ¼39-40½
%
32 ¼61-54½
%
&
8 ¼40½
%
32 ¼17-02½
%
28 ¼21-21½
%
16 ¼30-77½
%
4 ¼50½
%
12 ¼60½
%
48 ¼25-53½
%
52 ¼39-39½
%
4 ¼7-69½
%
4 ¼50½
%
&
188 ¼100½
%
132 ¼100½
%
52 ¼100½
%
8 ¼100½
%
20¼100½
%
u rks egRoiw.kZ u gh
egRoghu
&
20 ¼62-50½
%
68 ¼45-95½
%
80 ¼57-14½
%
36 ¼45½
%
&
4 ¼12-50½
%
20 ¼13-51½
%
28 ¼20½
%
24¼30½
%
&
8 ¼25½
%
60 ¼40-54½
%
32 ¼22-86½
%
20 ¼25½
%
&
32 ¼100½
%
148 ¼100½
%
140 ¼100½
%
80 ¼100½
%
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 94 of 142
vR;
f/kd
egRoghu
&
32 ¼88-89½
%
52 ¼46-43½
%
84 ¼43-75½
%
32 ¼57-14½
%
4 ¼100½
%
4 ¼11-11½
%
24 ¼21-43½
%
32 ¼16-67½
%
16 ¼28-57½
%
&
&
36 ¼32-14½
%
76 ¼39-28½
%
8 ¼14-29½
%
4 ¼100½
%
36 ¼100½
%
112 ¼100½
%
192 ¼100½
%
56 ¼100½
%
lkj.kh IV- 5 esa O;olk; ds vk/kkj ij lkcqu Ø; djrs le; mÙkjnkrkvksa
}kjk fofHkUu rRoksa dks fn, tkus okys egRo ds Lrj dks iznf'kZr fd;k x;k gS tks
fd mUgksaus izR;sd rRo ds lkFk 'kkfey dh gS:
ftu 188 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;k bues ls 108 (57.45%) mÙkjnkrk lsok dk;Z
esa lyaXu] 32 (17.02%) mÙkjnkrk O;kikj esa lyaXu] 'ks"k 48 (25.53)
mÙkjnkrk is'ksoj @ vU; ;k lsok fuo`r O;fDr FksA 132 (100%) mÙkjnkrkvksa
us lkcqu Ø; djrs le; czk.M Nfo dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls
52 (39.40%) mÙkjnkrk lsok dk;Z esa layXu] 28 (21.21%) mRrjnkrk
O;kikj esa layXu] 'ks"k 52 (39.39%) mÙkjnkrk is'ksoj @ vU; ;k lsok
fuo`r O;fDr FksA blh rjg 52 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
dher dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 32 (61.54%) mÙkjnkrk
lsok dk;Z esa] 16 (30.77%) mÙkjnkrk O;kikj esa lyaXu 'ks"k] 4 (7.69%)
mÙkjnkrk is'ksoj@vU; ;k lsok fuo`r O;fDr FksA 8 (100%) mÙkjnkrkvksa us
lkcqu Ø; djrs le; jax dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 4
(50%) mÙkjnkrk O;kikj esa lyaXu] 4 (50%) mÙkjnkrk is'ksoj @ vU; ;k
lsok fuo`r O;fDr FksA ftu 20 (100%) mÙkjnkrk us lkcqu Ø; djrs le;
[kq'kcw dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 8 (40%) mÙkjnkrk lsok
dk;Z esa layXu] 12 (60%) mÙkjnkrk O;kikj esa lyaXu O;fDr FksA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 95 of 142
bl izdkj ls ftu 32 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
czk.M Nfo dks u rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] muesa ls 20
(62.5%) mÙkjnkrk lsok dk;Z esa layXu] 4 (12.5%) mÙkjnkrk O;kikj esa
lyaXu] 'ks"k 8 (25%) mÙkjnkrk is'ksoj @ vU; ;k lsok fuo`r O;fDr
FksA 148 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; dher dks u rks
egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 68 (45.95%) mÙkjnkrk
lsok dk;Z esa layXu] 20 (13.51%) mÙkjnkrk O;kikj esa lyaXu 'ks"k 60
(40.54%) mÙkjnkrk is'ksoj @ vU; ;k lsok fuo`r O;fDr FksA mlh rjg
140 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; jax dks u rks egRoiw.kZ
@ u gh egRoghu LFkku fn;k] buesa ls 80 (57.14%) mÙkjnkrk lsok dk;Z
esa layXu] 28 (20%) mÙkjnkrk O;kikj esa lyaXu 'ks"k 32 (22.86%)
mÙkjnkrk is'ksoj@vU; ;k lsok fuo`r O;fDr FksA ftu 80 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; [kq'kcw dks u rks egRoiw.kZ@u gh egRoghu
LFkku fn;k] muesa ls 36 (45%) mÙkjnkrk lsok dk;Z esa layXu] 24 (30%)
mÙkjnkrk O;kikj esa lyaXu 'ks"k 20 (25%) mÙkjnkrk is'ksoj @ vU; ;k lsok
fuo`r O;fDr FksA
blh rjg ls] ftu 4 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
xq.koÙkk dks vR;f/kd egRoghu LFkku fn;k] buesa ls 4 (100%) mÙkjnkrk
O;kikj esa lyaXu 'ks"k FksA 36 (100%) mÙkjnkrk us lkcqu Ø; djrs le;
czk.M Nfo dks vR;f/kd egRoghu LFkku fn;k] buesa ls 32 (88.89%)
mÙkjnkrk lsok dk;Z esa layXu] 4 (11.11%) mÙkjnkrk O;kikj esa lyaXu FksA
blh izdkj 112 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; dher dks
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 96 of 142
vR;f/kd egRoghu LFkku fn;k] buesa ls 52 (46.43%) mÙkjnkrk lsok dk;Z esa
layXu] 24 (21.43%) mÙkjnkrk O;kikj esa lyaXu] 'ks"k 36 (32.14%)
mÙkjnkrk is'ksoj @ vU; ;k lsok fuo`r O;fDr FksA ftu 192 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; jax dks vR;f/kd egRoghu LFkku fn;k
muesa ls] 84 (43.75%) mÙkjnkrk lsok dk;Z esa layXu] 32 (16.67%)
mÙkjnkrk O;kikj esa lyaXu] 'ks"k 76 (39.28%) mRrjnkrk is'ksoj@vU; ;k
lqokfuo`r FksA 56 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; [kq'kcw dks
vR;f/kd egRoghu LFkku fn;k muesa ls 32 (57.14%) mÙkjnkrk lsok dk;Z esa
layXu] 16 (28.57%) mÙkjnkrk O;kikj esa lyaXu] 'ks"k 8 (14.29%)
mÙkjnkrk is'ksoj @ vU; ;k lsok fuo`r O;fDr FksA
¼j½ vk; ds vk/kkj ij fo”ys’k.k
¼Income-wise analysis½ %
lkj.kh IV - 6
vk; ds vuqlkj fo”ys’k.k
egRo ds Lrj
:i;s 600@&
ls :-
2600@& izfr
eghuk
:i;s
2600@& ls
:- 4600@&
izfr eghuk
:i;s
4600@& vkSj
Åij izfr
eghuk
;ksx
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
xq.koÙkk
czk.M Nfo
dher
jax
[kq”kcw
vR;
f/kd
egRoiw.kZ
24 ¼12-77½
%
12 ¼9-09½
%
36 ¼23-68½
%
&
4 ¼20½
%
68 ¼36-17½
%
60 ¼45-45½
%
12 ¼7-89½
%
4 ¼50½
%
10 ¼50½
%
96 ¼51-06½
%
60 ¼45-46½
%
4 ¼2-63½
%
4 ¼50½
%
6 ¼30½
%
188 ¼100½
%
132 ¼100½
%
52 ¼100½
%
8 ¼100½
%
20 ¼100½
%
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 97 of 142
u rks egRoiw.kZ u gh
egRoghu
&
12 ¼37-5½
%
24 ¼16-22½
%
16 ¼11-43½
%
24 ¼30½
%
&
8 ¼25½
%
48 ¼32-43½
%
80 ¼57-14½
%
24 ¼30½
%
&
12 ¼37-5½
%
76 ¼51-35½
%
44 ¼31-33½
%
32 ¼40½
%
&
32 ¼100½
%
148 ¼100½
%
140 ¼100½
%
80 ¼100½
%
vR;
f/kd
egRoghu
4 ¼100½
%
16 ¼44-44½
%
4 ¼3-57½
%
40 ¼20-83½
%
12 ¼21-43½
%
&
12 ¼33-33½
%
52 ¼46-43½
%
68 ¼35-42½
%
28 ¼50½
%
&
8 ¼22-23½
%
56 ¼50½
%
84 ¼43-75½
%
16 ¼28-57½
%
4 ¼100½
%
36 ¼100½
%
112 ¼100½
%
192 ¼100½
%
56 ¼100½
%
lkj.kh IV- 6 esa vk; ds vk/kkj ij lkcqu Ø; djrs le; mÙkjnkrkvksa
}kjk fofHkUu rRoksa dks fn, tkus okys egRo ds Lrj dks iznf'kZr fd;k x;k gS tks
fd mUgksaus izR;sd rRo ds lkFk 'kkfey dh gS:
ftu 188 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;k mues ls] 24 (12.77%) mÙkjnkrk :Ik;s
600@& ls :Ik;s 2600@& izfr eghuk] 68 (36.17%) mÙkjnkrk :Ik;s
2600@& ls :Ik;s 4600@& izfr eghuk] 'ks"k 96 (51.06) mÙkjnkrk :Ik;s
4600@& vkSj mij izfr eghuk vk; okys gSA 132 (100%) mÙkjnkrkvksa us
lkcqu Ø; djrs le; czk.M Nfo dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls
12 (9.09%) mÙkjnkrk :Ik;s 600@& ls :Ik;s 2600@& izfr eghuk] 60
(45.45%) mRrjnkrk :Ik;s 2600@& vkSj 4600@& izfr eghuk] 'ks"k 60
(45.45%) mÙkjnkrk :Ik;s 4600@& vkSj mij izfr eghuk vk; okys FksA blh
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 98 of 142
rjg 152 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; dher dks vR;f/kd
egRoiw.kZ LFkku fn;k] buesa ls 36 (23.68%) mÙkjnkrk :Ik;s 600@& ls
:Ik;s 2600@& izfr eghuk] 12 (7.89%) mÙkjnkrk :Ik;s 2600@& vkSj
4600@& izfr eghuk 'ks"k] 4 (2.63%) mÙkjnkrk :Ik;s 4600@& vkSj mij
izfr eghuk vk; okys Fks A 8 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
jax dks vR;f/kd egRoiw.kZ LFkku fn;k] buesa ls 4 (50%) mÙkjnkrk 2600@&
ls :Ik;s 4600@& izfr eghuk] 'ks"k 4 (50%) mÙkjnkrk 4600@& vkSj mij
izfr eghuk vk; okys Fks A ftu 20 (100%) mÙkjnkrk us lkcqu Ø; djrs
le; [kq'kcw dks vR;f/kd egRoiw.kZ LFkku fn;k] muesa ls 4 (20%) mÙkjnkrk
:Ik;s 600@& ls :Ik;s 2600@& izfr eghuk] 10 (50%) mÙkjnkrk :Ik;s
2600@& ls :Ik;s 4600@& izfr eghuk vk; okys FksA
bl izdkj ls ftu 32 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
czk.M Nfo dks u rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] muesa ls 12
(37.5%) mÙkjnkrk :Ik;s 600@& ls :Ik;s 2600@& izfr eghuk] 8 (25%)
mÙkjnkrk :Ik;s 2600@& vkSj 4600@& izfr eghuk] 'ks"k 12 (37.50%)
mÙkjnkrk :Ik;s 4600@& vkSj mij vk; okys FksA FksA 148 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; dher dks u rks egRoiw.kZ @ u gh
egRoghu LFkku fn;k] buesa ls 24 (16.22%) mÙkjnkrk :Ik;s 600@& ls
:Ik;s 2600@& izfr eghuk] 48 (32.43%) mÙkjnkrk :Ik;s 2600@& ls
4600@& izfr eghuk] 'ks"k 76 (51.35%) mÙkjnkrk :Ik;s 4600@& vkSj mij
vk; okys FksA blh rjg 140 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
jax dks u rks egRoiw.kZ @ u gh egRoghu LFkku fn;k] buesa ls 16
(11.43%) :Ik;s 600@& ls :Ik;s 2600@& izfr eghuk] 80 (57.14%)
mÙkjnkrk :Ik;s 2600@& ls 4600@& izfr eghuk] 'ks"k 44 (31.33%)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 99 of 142
mÙkjnkrk :Ik;s 4600@& vkSj mij vk; okys FksA ftu 80 (100%)
mÙkjnkrkvksa us lkcqu Ø; djrs le; [kq'kcw dks u rks egRoiw.kZ @ u gh
egRoghu LFkku fn;k] muesa ls 24 (30%) mÙkjnkrk :Ik;s 600@& ls :Ik;s
2600@& izfr eghuk] 24 (30%) mÙkjnkrk :Ik;s 2600@& vkSj 4600@&
izfr eghuk] 'ks"k 32 (56%) :Ik;s 4600@& vkSj mij vk; okys FksA
blh rjg ls] ftu 4 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le;
xq.koÙkk dks vR;f/kd egRoghu LFkku fn;k] buesa ls 4 (100%) mÙkjnkrk
:Ik;s 600@& ls :Ik;s 2600@& izfr eghuk okys FksA 36 (100%) mÙkjnkrk
us lkcqu Ø; djrs le; czk.M Nfo dks vR;f/kd egRoghu LFkku fn;k] buesa ls
16 (44.44%) mÙkjnkrk :Ik;s 600@& ls :Ik;s 2600@& izfr eghuk] 12
(33.33%) mÙkjnkrk :Ik;s 2600@& ls 4600@& izfr eghuk] 'ks"k 8
(22.23%) :Ik;s 4600@& vkSj mij izfr eghuk vk; okys FksA A blh izdkj
112 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; dher dks vR;f/kd
egRoghu LFkku fn;k] buesa ls 4 (3.57%) mÙkjnkrk :Ik;s 600@& ls :Ik;s
2600@& izfr eghuk] 52 (46.43%) mÙkjnkrk :Ik;s 2600@& ls 4600@&
izfr eghuk] 'ks"k 56 (50%) mÙkjnkrk :Ik;s 4600@& vkSj mij izfr eghuk
vk; okys Fks A ftu 192 (100%) mÙkjnkrkvksa us lkcqu Ø; djrs le; jax
dks vR;f/kd egRoghu LFkku fn;k muesa ls] 40 (20.83%) mÙkjnkrk :Ik;s
600@& ls :Ik;s 2600@& izfr eghuk] 68 (35.42%) mÙkjnkrk :Ik;s
2600@& ls 4600@& izfr eghuk] 'ks"k 84 (43.75%) mRrjnkrk :Ik;s
4600@& vkSj mij izfr eghuk vk; okys FksA 56 (100%) mÙkjnkrkvksa us
lkcqu Ø; djrs le; [kq'kcw dks vR;f/kd egRoghu LFkku fn;k muesa ls 12
(21.43%) mÙkjnkrk :Ik;s 600@& ls :Ik;s 2600@& izfr eghuk] 28
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 100 of 142
(50%) mÙkjnkrk :Ik;s 2600@& ls 4600@& izfr eghuk] 'ks"k 16
(28.57%) mÙkjnkrk :Ik;s 4600@& vkSj mij izfr eghuk vk; okys FksA
mijksDr ls Li"V gS fd lkcqu Ø; djrs le; mÙkjnkrkvksa }kjk fofHkUu
rRoksa dks fn, tkus okys egRo ds Lrj ls lEcaf/kr izR;qÙkjksa dk fo'ys"k.k dj
mUgsa izfr'kr ds vk/kkj ij O;Dr fd;k x;k gS tks fd oxhZd`r miHkksDrkvksa ls
lEcaf/kr gSA
***********
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 101 of 142
v/;k; & V
ifjdYiuk dh tk¡p
(TESTING OF HYPOTHESES)
ifjdYiuk ijh{k.k ds vUrxZr bl ckr dh tk¡p dh tkrh gS fd voyksfdr
lkaf[;dh eki vkSj ifjdfYir lkaf[;dh eki (izkpy) esa D;k dksbZ lekurk gS vFkok
ugh\ ;fn muesa dksbZ vUrj gS rks ;g vUrj lkFkZd gS ;k ugha\ bl ckr dh tk¡p
djuk gh ifjdYiuk ijh{k.k gSA vr% izR;k'kk o voyksfdr vko`fÙk;ksa ds varj dh tk¡p
djuk gh ifjdYiuk ijh{k.k dgykrk gSA
iwoZ Li"V gS fd ifjdYiuk dk xBu nks Lrjksa ij fd;k x;k gS% ifjdYiuk dk
izFke Lrj dsUnzh; ,ao f}rh; Lrj oxhZdj.k ?kVdksa ij vk/kkfjr gSA bl izdkj dqy
lksyg ifjdYiukvksa dk fu/kkZj.k fd;k x;kA fun'kZu dh i}fr lfopkj ;k mís';iw.kZ
FkhA dkbZ oxZ ijh{k.k dk p;u pjksa esa lkgp;Z dk ijh{k.k djus ds fy, dh xbZA lHkh
lksyg ifjdYiukvksa esa ls dsUnzh; ifjdYiuk crkrh gS fd ^^lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS ftl le; miHkksDrkvksa }kjk lkcqu Ø; djus dk fu.kZ;
fd;k tkrk gSA** bu ifjdYiuk dks 'kqU; vFkok fujkdj.kh; ifjdYiuk ds uke ls
tkuk tkrk gSA
X2
dh lkaf[;dh x.kuk ds Øe esa izR;kf'kr vko`fÙk dh x.kuk] lEHkkouk ds
fl}kUr ds vk/kkj ij fd;k x;k gSA ;fn nks ?kVuk,¡ lkaf[;dh :i ls Lora= gS rks
mudh la;qDr izkf;drk mRikn ds nks lhekUr izkf;drk dk xq.kuQy gksrh gSA izR;kf'kr
vko`fÙk;ksa dks izkIr djus ds fy, fuEufyf[kr lw= dk iz;ksx fd;k x;k gS%
IJ =
[(Total of Ist
row) (Total of Jth Column)]
G.T. (Grand Total)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 102 of 142
bl rjg ls izR;kf'kr vko`fÙk dks izkIr djus ds fy, izR;sd iafDr dh lhekUr
vko`fÙk dks izR;sd LrEHk dh lhekUr vko`fÙk ls xq.kk fd;k tkrk gS vkSj bl xq.kuQy
dks mlds lEiw.kZ ;ksx ls Hkkx fd;k tkrk gSA rRi'pkr~ vxzlw= ds iz;ksx ls dkbZ&oxZ
(Chi – Square) ewY; (X2) dh x.kuk dh xbZ%
=
tgk¡ f0 = izR;sd dks"B ds fy, voyksfdr vko`fÙk gSA
fe = izR;sd dks"B ds fy, izR;kf'kr vko`fÙk gSA
LokrU«; dksfV] ftls la{ksi esa d.f. fy[kk tkrk gS]bldk rkRi;Z ,d lead Js.kh
ds ,sls oxksZ ls gS ftldh vo`fÙk;k¡ Lora= :i ls fu/kkZfjr dh tk ldrh gSA Lora=
vko`fÙk;k¡ dh la[;k gh okLro esa LokrU«; la[;k ;k LokrU«;ka'k dgykrh gS] ftldk
lw= bl izdkj gS%
tgk¡ r = iafDr;ksa dh la[;k gSA
c = LrEHkksa dh la[;k gSA
vr% lHkh lkjf.k;ksa esa ik¡p iafDr ,ao rhu LrEHk gksus dh otg ls LokrU«; dksfV
dh x.kuk fuEu izdkj ls dh xbZ%
dkbZ oxZ vkSj LokrU«;ka'k (d.f.) dks Kkr djus ds ckn X2
rkfydk esa ls ,d
fuf'pr fo'okL;rk Lrj 0-95 ij rFkk 8 LokrU=; la[;k ls lEcaf/kr dkbZ oxZ ewY; dks
ns[k fy;k x;kA rRi'pkr~ ifjxf.kr ewY; vkSj lkj.kh ewY; dh rqyuk dj fuHkZj vkSj
LorU= pjksa dk fu.kZ; fy;k x;kA vr% lkj.kh ewY;] ifjxf.kr ewY; ls de gksus dh
fLFkfr esa ifjdYiuk vLohd`r dh xbZA
X2
(fo - fe)2
fe
d.f. = ( r-1) ( c-1)
d.f. = ( 5-1) ( 3-1) = 8
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 103 of 142
ifjdYiuk dk ijh{k.k
lEiw.kZ (Over All)
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ
vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu
;ksx
f0 fe f0 fe f0 fe
xq.koÙkk 188 80 4 80 && 80 192
czk.M 132 80 38 80 32 80 200
dher 52 80 112 80 148 80 312
jax 8 80 192 80 140 80 340
[kq'kcw 20 80 56 80 140 80 340
;ksx 400 400 400 1200
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; lkcqu Ø;
djus dk fu.kZ; fd;k
tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 299.2
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(299.20 > 2.733)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 104 of 142
ifjdYiuk dk ijh{k.k
vk;q lewg 18 ls 45 o"kZ
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 120 48 4 48 && 48 124
czk.M 72 48 28 48 24 48 124
dher 32 48 64 48 100 48 196
jax 4 48 112 48 76 48 192
[kq'kcw 12 48 32 48 40 48 84
;ksx 240 240 240 720
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; 18 ls 45
o"kZ ds vk;q lewg
okys mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds
fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 192.66
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(192.66 > 2.733)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 105 of 142
ifjdYiuk dk ijh{k.k: ---vk;q lewg 46 ls 70 o"kZ
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ
vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 168 32 && 32 && 32 68
czk.M 60 32 8 32 8 32 76
dher 20 32 48 32 48 32 116
jax 4 32 80 32 64 32 148
[kq'kcw 8 32 24 32 40 32 72
;ksx 160 160 160 480
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; 46 ls 70
o"kZ ds vk;q lewg
okys mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds
fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 112.00
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(112.00 > 2.733)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 106 of 142
ifjdYiuk dk ijh{k.k
fyax % iq:"k
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ
vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu
;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 60 36 4 36 && 36 64
czk.M 80 36 8 36 12 36 100
dher 20 36 44 36 68 36 132
jax 4 36 104 36 48 36 156
[kq'kcw 16 36 20 36 52 36 88
;ksx 180 180 180 540
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; iq:"k
mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds
fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 116.44
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(116.44 > 2.733)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 107 of 142
ifjdYiuk dk ijh{k.k
fyax % L=h
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 128 44 && 44 && 44 128
czk.M 52 44 28 44 20 44 100
dher 32 44 68 44 80 44 180
jax 4 44 88 44 92 44 184
[kq'kcw 4 44 36 44 28 44 68
;ksx 220 220 220 660
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; L=h
mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds
fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 237.80
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(237.80 > 2.733)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 108 of 142
ifjdYiuk dk ijh{k.k
oSokfgd fLFkfr % vfookfgr
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 24 148 && 18.4 && 18.4 24
czk.M 36 18.4 12 18.4 8 18.4 56
dher 24 18.4 12 18.4 28 18.4 64
jax && 18.4 48 18.4 36 18.4 84
[kq'kcw 8 18.4 20 18.4 20 18.4 48
;ksx 92 92 92 276
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; vfookfgr
mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds
fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 44.50
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(44.50 > 2.733)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 109 of 142
ifjdYiuk dk ijh{k.k
oSokfgd fLFkfr % fookfgr
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 164 61.6 4 61.6 && 61.6 168
czk.M 96 61.6 24 61.6 24 61.6 144
dher 28 61.6 100 61.6 120 61.6 248
jax 8 61.6 14 61.6 104 61.6 256
[kq'kcw 12 61.6 36 61.6 60 61.6 108
;ksx 308 308 308 924
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; fookfgr
mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds
fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 294.31
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(294-31 > 2.733)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 110 of 142
ifjdYiuk dk ijh{k.k
f'k{kk % mPp lSds.Mjh ds uhps
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 12 8.8 && 8.8 && 8.8 12
czk.M 8 8.8 16 8.8 8 8.8 32
dher 20 8.8 4 8.8 8 8.8 32
jax && 8.8 20 8.8 16 8.8 36
[kq'kcw 4 8.8 4 8.8 12 8.8 20
;ksx 44 44 44 132
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; mPp
lSds.Mjh ds uhps
f'kf{kr mÙkjnkrkvksa
}kjk lkcqu Ø; djus
ds fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 26.89
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(26.89 > 2.733)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 111 of 142
ifjdYiuk dk ijh{k.k
f'k{kk % mPp lSds.Mjh vkSj Lukrd ds uhps ds chp
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 56 28 4 28 && 28 60
czk.M 52 28 12 28 12 28 76
dher 20 28 60 28 28 28 108
jax 4 28 44 28 68 28 116
[kq'kcw 8 28 20 28 32 28 60
;ksx 140 140 140 420
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; mPp
lSds.Mjh vkSj Lukrd
ds uhps ds chp
f'kf{kr mÙkjnkrkvksa
}kjk lkcqu Ø; djus
ds fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 85.70
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(85.70 > 2.733)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 112 of 142
ifjdYiuk dk ijh{k.k
f'k{kk % Lukrd vkSj Åij
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 120 43.2 && 43.2 && 43.2 120
czk.M 72 43.2 8 43.2 12 43.2 92
dher 12 43.2 48 43.2 112 43.2 172
jax 4 43.2 128 43.2 56 43.2 188
[kq'kcw 8 43.2 32 43.2 36 43.2 76
;ksx 216 216 216 648
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; Lukrd
vkSj Åij f'kf{kr
mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds
fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 242.51
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(242.51 > 2.733)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 113 of 142
ifjdYiuk dk ijh{k.k
O;olk; % lsok dk;Z
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 108 40.8 4 40.8 && 40.8 112
czk.M 52 40.8 32 40.8 20 40.8 132
dher 32 40.8 52 40.8 68 40.8 152
jax 4 40.8 84 40.8 80 40.8 168
[kq'kcw 8 40.8 32 40.8 36 40.8 76
;ksx 204 204 204 612
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; lsok dk;Z
esa lyaXu mÙkjnkrkvksa
}kjk lkcqu Ø; djus
ds fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 175.19
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(175.19 > 2.733)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 114 of 142
ifjdYiuk dk ijh{k.k
O;olk; % O;kikj
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 32 15.2 && 15.2 && 15.2 32
czk.M 28 15.2 4 15.2 4 15.2 60
dher 16 15.2 24 15.2 20 15.2 36
jax && 15.2 32 15.2 28 15.2 60
[kq'kcw && 15.2 16 15.2 24 15.2 40
;ksx 76 76 76 228
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; O;kikj esa
lyaXu mÙkjnkrkvksa
}kjk lkcqu Ø; djus
ds fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 59.77
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(59.77 > 2.733)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 115 of 142
ifjdYiuk dk ijh{k.k
O;olk; % is'ksoj@vU; ;k lsokfuo`r O;fDr
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 48 24 && 24 && 24 48
czk.M 52 24 && 24 8 24 100
dher 4 24 36 24 60 24 60
jax 4 24 76 24 32 24 112
[kq'kcw 12 24 8 24 20 24 40
;ksx 120 120 120 360
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le;
is'ksoj@vU; ;k
lsokfuo`r mÙkjnkrkvksa
}kjk lkcqu Ø; djus
ds fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 95.98
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(95.98 > 2.733)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 116 of 142
ifjdYiuk dk ijh{k.k
vk; % :i;s 600@& ls :i;s 2600@& izfr eghuk
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 24 15.2 4 15.2 && 15.2 28
czk.M 12 15.2 16 15.2 12 15.2 40
dher 36 15.2 4 15.2 24 15.2 64
jax && 15.2 40 15.2 16 15.2 56
[kq'kcw 4 15.2 12 15.2 24 15.2 40
;ksx 76 76 76 228
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i ls
egRoiw.kZ gksrs gS ftl le;
:i;s 600@& ls :i;s
2600@& izfr eghuk vk;
lewg okys mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds fu.kZ;
ij fopkj fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 57.67
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(57.67 > 2.733)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 117 of 142
ifjdYiuk dk ijh{k.k
vk; % :i;s 2600@& ls :i;s 4600@& izfr eghuk
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 68 32 && 32 && 32 68
czk.M 60 32 12 32 8 32 80
dher 12 32 52 32 48 32 112
jax 4 32 68 32 80 32 152
[kq'kcw 16 32 28 32 24 32 68
;ksx 160 160 160 480
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i ls
egRoiw.kZ gksrs gS ftl le;
:i;s 2600@& ls
:i;s 4600@& izfr eghuk
vk; lewg okys mÙkjnkrkvksa
}kjk lkcqu Ø; djus dk
fu.kZ; fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 110
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(110 > 2.733)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 118 of 142
ifjdYiuk dk ijh{k.k
vk; % :i;s 4600@& vkSj Åij izfr eghuk
egRo
ds Lrj
rRo
vR;f/kd
egRoiw.kZ vR;f/kd
egRoghu
u rks
egRoiw.kZ@ u
gh egRoghu ;ksx
f0 Fe f0 fe f0 fe
xq.koÙkk 96 32.8 && 32.8 && 32.8 96
czk.M 60 32.8 8 32.8 12 32.8 80
dher 4 32.8 56 32.8 76 32.8 136
jax 4 32.8 84 32.8 44 32.8 132
[kq'kcw && 32.8 16 32.8 32 32.8 48
;ksx 164 164 164 492
f0 = observed Frequency (voyksfdr vko`fÙk)
fe = expected Frequency (izR;kf'kr vko`fÙk)
1- 'kwU; ifjdYiuk (H0) : lHkh rRo leku :i
ls egRoiw.kZ gksrs gS
ftl le; :i;s
4600@& vkSj Åij
izfr eghuk vk; lewg
okys mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds
fu.kZ; ij fopkj
fd;k tkrk gSA
2- LokrU«; dksfV (Degree of Freedom) : 8
3- fo'okL;rk Lrj (Level of confidence) : 0.95
4- ifjxf.kr ewY; (Calculated Value) : 227.68
5- lkj.kh ewY; (Table Value) : 2.733
6- ifj.kke (Result) : ifjdYiuk vLohd`r
(227.68 > 2.733)
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 119 of 142
bl rjg] ;g fu.kZ; fudkyk x;k fd voyksfdr vkSj izR;kf'kr vko`fÙk;ksa ds chp
varj vf/kd lkFkZd FkkA blds vykok ifjxf.kr dkbZ oxZ ewY;] lkj.kh ewY; ls vf/kd
FkkA iwoZ Li"V gS fd lHkh lksyg ifjdYiukvksa ds fy, 8 LokrU«;ka'k ls lEcaf/kr lkj.kh
ewY; X2 dks ns[kk x;kA vr% lHkh lksyg ifjdYiukvksa dks vLohd`r fd;k x;kA ;g
vkuqHkfod izek.k bl fo'okl dk leFkZu djrk gS fd lHkh rRo vFkok dkjd leku
:i ls egRoiw.kZ ugha gksrs gS ftl le; miHkksDrkvksa }kjk lkcqu Ø; djus dk fu.kZ;
fd;k tkrk gSA
***********
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 120 of 142
v/;k; & VI
fu"d"kZ
(CONCLUSIONS)
vkt ds izfrLi/kkZRed ;qx esa lkcqu dk Ø; fu.kZ; ysuk Hkh ,d dfBu
dk;Z gS D;kas fd orZeku esa cgqr ls ugkus ds lkcqu fuekZ.k dEifu;kas us Lo;a dks
LFkkfir dj fy;k gSa vkSj dbZ cktkj esa vk jgh gSA miHkksDrk nSfud thou esa lkcqu dk
Ø; dbZ ckj vFkok ckjEckj djrk jgrk gS D;ksa fd ;g nSfud miHkksx esa dke vkus
okyh oLrq gSA miHkksDrk lkcqu ds fdlh czk.M ilanxh dk fu.kZ; ysus ls igys vR;f/kd
fopkj djrk gSA ;g fu.kZ; ml le; vf/kd tfVy gks tkrk gS tc fd jk"Vªh; izfr"Bk
okys vusd rjg ds lkcqu czk.M cktkj esa miyC/k gksA izR;sd fuekZrk ;g tkuus dh
dksf'k'k djrk gS fd ,d miHkksDrk czk.M ilanxh dk fu.kZ; dSls ysrk g]S vFkkZr tc
miHkksDrk czk.M ilanxh dk fu.kZ; ysrk gS rks dkSu&dkSu ls rRo vFkok dkjd egRoiw.kZ
gksrs gSA izLrqr v/;;u bl fn'kk esa iz;kl gS fd miHkksDrkvksa }kjk czk.M ilanxh dk
fu.kZ; ysrs le; dkSu&dkSu ls fofHkUu rRo vFkok dkjd egRoiw.kZ gksrs gSA izLrqr
v/;;u fuEu iz'uksa ds mÙkj tkuus ds fy, fd;k x;k gS%
(1) D;k lHkh rRo vFkok dkjd leku :Ik ls egRoiw.kZ gksrs gS ftl le;
miHkksDrkvksa }kjk lkcqu Ø; djus dk fu.kZ; fd;k tkrk gS\
(2) D;k miHkksDrk czkaM ilUn O;ogkj dks fofHkUu rRo vFkok dkjd izHkkfor djrs
gS\
(3) D;k lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
vk;q lewg okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS\
(4) D;k lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
fyax lewg okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS\
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 121 of 142
(5) D;k lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
oSokfgd&fLFkfr okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS\
(6) D;k lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
'kS{kf.kd&i`"BHkwfe okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS\
(7) D;k lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
O;olk; okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS\
(8) D;k lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ gksrs gS ftl le; fofHkUu
vk; lewg okys mÙkjnkrk lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gS\
ifj;kstukdÙkkZ us ekjokM {ks= ds fofHkUu thou Lrj okys 400 mÙkjnkrkvksa ls
laidZ fd;k vkSj mudk lk{kkRdkj fy;kA muls oxhZdj.k ?kVdksa (vk;q] fyax] oSokfgd
fLFkfr vkfn) dh lwpuk,¡ izkIr dh xbZ rFkk rkfydk ds iz;ksx ls ik¡p pqus x, rRo
vFkok dkjd (xq.koÙkk] czk.M Nfo] dher] jax] [kq'kcw) dks muds }kjk fn, x, egRo ds
Lrj dks 'kkfey fd;k x;k A ifj;kstukdÙkkZ uss izfrp;u dh xSj&lEHkkfor fof/k dks
iz;ksx esa fy;k rFkk fu;a=.k izfrn'kZu ds fy, lqfo/kkuqlkj fun'kZu dk p;u fd;kA
leadksa ds laxzg ds fy, rhu fcanq vadu ekiØe dks mi;ksx es ysrs gq, dk;Z fd;kA
^^vR;f/kd egRoiw.kZ vkSj vR;f/kd egRoghu** bu nksuksa dks Nksj ij ysus ds lkFk&lkFk
,d dsUnzh; ^^u rks egRoiw.kZ vFkok u gh egRoghu** dks chp esa fy;k x;kA leadkas dks
rkfydk ds iz;ksx }kjk izkIr fd;k x;k gSA leadkas ds laxzzg ds i'pkr~ izR;qÙkjksa ls izeq[k
lkj.kh rS;kj dh xbZ] ftls la{ksi esa lkj.kh VI-1 esa iznf'kZr fd;k x;k gS%
lkj.kh VI-1
egRo ds lEiw.kZ Lrj
(Overall Level Of Importance)
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 122 of 142
rRo
egRo ds Lrj xq.koÙkk
czk.M
Nfo dher jax [kq'kcw ;ksx
vR;f/kd
egRoiw.kZ
188 (47%)
132
(33%) 52
(13%) 8 (2%)
20 (5%)
400 (100%)
vR;f/kd
egRoghu 4 (1%)
36 (9%)
112
(28%) 192
(48%) 56
(14%) 400
(100%)
u rks
egRoiw.kZ@ u
gh egRoghu
&& 32
(8%) 148
(37%) 140
(35%) 80
(20%) 400
(100%)
mijksDr lkj.kh ls Li"V gS fd mÙkjnkrkvksa dh vf/kd la[;k us lkcqu dks Ø;
djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk dks vR;f/kd egRoiw.kZ LFkku fn;k
gSA ;g bl fo'okl dk leFkZu djrk gS fd lkcqu Ø; djus ls igys czk.M ilan
fu.kZ; ds le; lHkh rRo vFkok dkjd (xq.koÙkk] czk.M Nfo] dher] jax [kq'kcw) leku
:i ls egRoiw.kZ ugha gksrs gSA ;agk dqN vU; rRo Hkh gSa tks fd vR;f/kd egRoiw.kZ ekus
x;s gSA blds vfrfjDr] bl v/;;u ls ftu fu"d"kksZa dks [kkstk x;k og fuEufyf[kr
gS%
(1) mÙkjnkrkvksa dh vf/kd la[;k (47%) us lkcqu Ø; djus ls igys czk.M ilan
fu.kZ; ds le; xq.koÙkk dks vR;f/kd egRoiw.kZ LFkku fn;kA
(2) mÙkjnkrkvksa dh vf/kd la[;k (50%) tks fd 18 ls 45 o"kZ vk;q lewg ds Fks] us
lkcqu Ø; djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk dks vR;f/kd
egRoiw.kZ LFkku fn;kA
(3) 46 ls 70 o"kZ vk;q lewg ds mÙkjnkrkvksa dh vf/kd la[;k (42.5%) us lkcqu
Ø; djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk dks vR;f/kd egRoiw.kZ
LFkku fn;kA
(4) :fpiw.kZ iq:"k mÙkjnkrkvksa dh vf/kd la[;k (44.44%) us lkcqu Ø; djus ls
igys czk.M ilan fu.kZ; ds le; czk.M best dks vR;f/kd egRoiw.kZ LFkku fn;kA
(5) L=h mÙkjnkrkvksa dh vf/kd la[;k (58.18%) us lkcqu Ø; djus ls igys czk.M
ilan fu.kZ; ds le; xq.koÙkk dks vR;f/kd egRoiw.kZ LFkku fn;kA
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 123 of 142
(6) vfookfgr mÙkjnkrkvksa dh vf/kd la[;k (39.13%) us lkcqu Ø; djus ls igys
czk.M ilan fu.kZ; ds le; czk.M Nfo dks vR;f/kd egRoiw.kZ LFkku fn;kA
(7) fookfgr mÙkjnkrkvksa dh vf/kd la[;k (53.24%) us lkcqu Ø; djus ls igys
czk.M ilan fu.kZ; ds le; xq.koÙkk dks vR;f/kd egRoiw.kZ LFkku fn;kA
(8) fnypLi mPp lSds.Mjh ds uhps f'kf{kr mÙkjnkrkvksa dh vf/kd la[;k (45.45%)
us lkcqu Ø; djus ls igys czk.M ilan fu.kZ; ds le; dher dks vR;f/kd
egRoiw.kZ LFkku fn;kA
(9) mPp lSds.Mjh vkSj Lukrd ls uhps ds chp f'kf{kr mÙkjnkrkvksa dh vf/kd la[;k
(40%) us lkcqu Ø; djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;kA
(10) Lukrd vkSj Åij f'kf{kr mÙkjnkrkvksa dh vf/kd la[;k (55.55%) us lkcqu
Ø; djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk dks vR;f/kd egRoiw.kZ
LFkku fn;kA
(11) lsok esa layXu mÙkjnkrkvksa dh vf/kd la[;k (52.94%) tks fd 18 ls 45 o"kZ
vk;q lewg ds Fks] us lkcqu Ø; djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk
dks vR;f/kd egRoiw.kZ LFkku fn;kA
(12) O;kikj esa lyaXu mÙkjnkrkvksa dh vf/kd la[;k (42.10%) us lkcqu Ø; djus
ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk dks vR;f/kd egRoiw.kZ LFkku fn;kA
(13) is'ksoj mÙkjnkrkvksa dh vf/kd la[;k (43.33%) tks fd 18 ls 45 o"kZ vk;q
lewg ds Fks] us lkcqu Ø; djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;kA
(14) fnypLi :i;s 600@& ls :i;s 2600@& izfr eghuk ds chp vk; okys
mÙkjnkrkvksa dh vf/kd la[;k (47.36%) us lkcqu Ø; djus ls igys czk.M ilan
fu.kZ; ds le; dher dks vR;f/kd egRoiw.kZ LFkku fn;kA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 124 of 142
(15) :i;s 2600@& ls :i;s 4600@& izfr eghuk okys mÙkjnkrkvksa dh vf/kd
la[;k (42.5%) us lkcqu Ø; djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk
dks vR;f/kd egRoiw.kZ LFkku fn;kA
(16) :i;s 4600@& vkSj Åij izfr eghuk vk; okys mÙkjnkrkvksa dh vf/kd la[;k
(58.53%) us lkcqu Ø; djus ls igys czk.M ilan fu.kZ; ds le; xq.koÙkk dks
vR;f/kd egRoiw.kZ LFkku fn;kA
(17) vk'p;Ztud] lHkh mÙkjnkrk tks fd fofHkUu vk;q] fyax oSokfgd&fLFkfr] f'k{kk]
O;olk; vkSj vk; okys Fks] mUgksus ,der ls lkcqu Ø; djus ls igys czk.M ilan
fu.kZ; ds le; jax dks vR;f/kd egRoghu LFkku fn;kA Ro ekukA
lEiw.kZ fu"d"kksZ dh vfHkiqf"V ifjdYiukvksa ds ijh{k.k }kjk izkIr dh xbZ gSA
dsUnzh; ifjdYiuk ^^lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ gksrs gS ftl le;
miHkksDrkvksa }kjk lkcqu Ø; djus dk fu.kZ; fd;k tkrk gS** ds lkFk&lkFk vusd
ifjdYiukvksa dk ijh{k.k lkaf[;dh; :i ls fd;k x;kA ifjdYiukvksa dh tk¡p ds fy,
dkbZ&oxZ (Chi-Square) ijh{k.k dk iz;ksx fd;k x;k gSA izfrp;u dh i}fr ;|fi
mís';iw.kZ ;k lfopkj Fkh] tcfd vU; yksdfiz; ijh{k.k tSls% izlj.k fo'ys"k.k
(ANOVA) ,oa LVwMsUV dk t ijh{k.k dks mi;ksx esa ugha yk;k tk ldkA dkbZ&oxZ
(Chi-Square) ewY; dh x.kuk vxzz lw= ds iz;ksx ls dh xbZ gS%
x2 =
izR;kf'kr vko`fÙk dh x.kuk djus ds i'pkr~ vkSj voyksfdr o izR;kf'kr vko`fÙk
ds chp vUrj izkIr djus ds ckn dkbZ&oxZ (Chi-Square) ewY; dh x.kuk 95
izfr'kr fo'okL;rk Lrj ij 8 LokrU«; la[;k ds fy, dh xbZ] rRi'pkr~ x2 dk lkj.kh
ewY; ds lkFk vUrj dks ns[kk x;k rFkk fuEufyf[kr vuqeku fudkys x,%
fe
(fo-fe)2
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 125 of 142
ifjdYiuk ifjxf.kr
ewY;
x2
lkj.kh ewY; tkp¡ ifj.kke
1- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; lkcqu Ø; djus dk
fu.kZ; fd;k tkrk gSA
299-20 2-733 ifjdYiuk
vLohd`r
2- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; 18 ls 45 o"kZ ds
vk;q lewg okys mÙkjnkrkvksa
}kjk lkcqu Ø; djus ds fu.kZ;
ij fopkj fd;k tkrk gSA
192-66 2-733 ifjdYiuk
vLohd`r
3- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; 46 ls 70 o"kZ ds
vk;q lewg okys mÙkjnkrkvksa
}kjk lkcqu Ø; djus ds fu.kZ;
ij fopkj fd;k tkrk gSA
112 2-733 ifjdYiuk
vLohd`r
4- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; iq:"k mÙkjnkrkvksa
}kjk lkcqu Ø; djus ds fu.kZ;
ij fopkj fd;k tkrk gSA
116-43 2-733 ifjdYiuk
vLohd`r
5- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; L=h mÙkjnkrkvksa
}kjk lkcqu Ø; djus ds fu.kZ;
ij fopkj fd;k tkrk gSA
237-80 2-733 ifjdYiuk
vLohd`r
6- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; vfookfgr
mÙkjnkrkvksa }kjk lkcqu Ø;
djus ds fu.kZ; ij fopkj fd;k
tkrk gSA
44-50 2-733 ifjdYiuk
vLohd`r
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 126 of 142
7- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; fookfgr mÙkjnkrkvksa
}kjk lkcqu Ø; djus ds fu.kZ;
ij fopkj fd;k tkrk gSA
294-31 2-733 ifjdYiuk
vLohd`r
8- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; mPp lSds.Mjh ds
uhps f'kf{kr mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds fu.kZ; ij
fopkj fd;k tkrk gSA
26-89 2-733 ifjdYiuk
vLohd`r
9- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; mPp lSds.Mjh vkSj
Lukrd ls uhps ds chp f'kf{kr
mÙkjnkrkvksa }kjk lkcqu Ø;
djus ds fu.kZ; ij fopkj fd;k
tkrk gSA
85-70 2-733 ifjdYiuk
vLohd`r
10- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; Lukrd vkSj vf/kd
f'kf{kr mÙkjnkrkvksa }kjk lkcqu
Ø; djus ds fu.kZ; ij fopkj
fd;k tkrk gSA
242-51 2-733 ifjdYiuk
vLohd`r
11- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; lsok dk;Z esa lyaXu
mÙkjnkrkvksa }kjk lkcqu Ø;
djus ds fu.kZ; ij fopkj fd;k
tkrk gSA
175-19 2-733 ifjdYiuk
vLohd`r
12- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; O;kikj esa lyaXu
mÙkjnkrkvksa }kjk lkcqu Ø;
djus ds fu.kZ; ij fopkj fd;k
tkrk gSA
59-77 2-733 ifjdYiuk
vLohd`r
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 127 of 142
13- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; is'ksoj@vU; ;k
lsok fuo`r mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds fu.kZ; ij
fopkj fd;k tkrk gSA
95-98 2-733 ifjdYiuk
vLohd`r
14- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; :i;s 600@& ls
:i;s 2600@& izfr eghuk vk;
lewg okys mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds fu.kZ; ij
fopkj fd;k tkrk gSA
57-67 2-733 ifjdYiuk
vLohd`r
15- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; :i;s 2600@& ls
:i;s 4600@& izfr eghuk vk;
lewg okys mÙkjnkrkvksa }kjk
lkcqu Ø; djus ds fu.kZ; ij
fopkj fd;k tkrk gSA
110-00 2-733 ifjdYiuk
vLohd`r
16- lHkh rRo vFkok dkjd
leku :i ls egRoiw.kZ gksrs gS
ftl le; :i;s 4600@& vkSj
Åij izfr eghuk vk; lewg
okys mÙkjnkrkvksa }kjk lkcqu
Ø; djus ds fu.kZ; ij fopkj
fd;k tkrk gSA
227-68 2-733 ifjdYiuk
vLohd`r
mijksDr ls Li"V gS fd miHkksDrkvksa ds fy, czk.M ilan fu.kZ; ds le;
lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ ugha gksrs gSA ;gk¡ dqN rRo
vFkok dkjd ,sls Hkh gS tks fd vR;f/kd egRoghu ekus x, gSA vr% lkcqu
fuekZrkvksa }kjk mRikn dk fuekZ.k vkSj foØ; djrs le; bu ij Hkh fopkj
fd;k tkuk pkfg,A
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 128 of 142
{ks= (SCOPE FOR FURTHER RESEARCH):
oSKkfud vuqla/kku ,d tu&lk/kkj.k }kjk lksps x, dk;Z gS ;|fi ,dy
v/;;u O;fDrxr vuqla/kkudÙkkZ }kjk ckjEckj fd;k tkrk gSA izR;sd v/;;u Hkwrdky
ds vuqHkoksa ij vk/kkfjr gksrk gS vkSj Hkfo"; esa v/;;u ds fy, vk/kkj rS;kj djrk gSA
fn, x, v/;;u vkSj vU; v/;;u ds chp vR;f/kd lEca/k LFkkfir fd, tk ldrs
gSA izR;sd vuqla/kku v/;;u fdlh fo'ks"k ifjfLFkfr;ksa dks /;ku esa j[kdj fd;k tkrk
gS blfy, v/;;u ds [kkstksa dk lkekU;hdj.k laHko ugh gS] fQj Hkh bldk vFkZ ;g
ugha gS fd O;fDrxr vUos"k.k de egRoiw.kZ vFkok de lkFkZd gksrs gSA
ifjdYiuk cks/k c<+kus ds mís'; dh izkfIr ds fy, rF;ksa ,ao vuqHko ls ijs iz{ksi.k
djus okys okLrfod ,ao vo/kkj.kkRed rRoksa rFkk muds ikjLifjd lEca/kksa ds fo"k; esa
iwoZdYiuk gSA ifjdYiuk dHkh Hkh fujk/kkj ugha gksrh gS] ;g Li"Vhdj.k dh vko';drk
j[kus okys rF;ksa ij vk/kkfjr gksrh gSA ;fn Li"Vhdj.k ds fy, fd, x, iz;klksa ds
nkSjku ,df=r fd, x, rF; ifjdYiuk esa mfYyf[kr lEca/k dh iqf"V ugha djrs gS rks
bldk vFkZ ;g ugha le>k tkuk pkfg, fd lS}kfUrd ekWMy xyr gS ftlls
ifjdYiuk dk fodkl fd;k x;k Fkk rFkk blh izdkj ;s rF; ifjdYiuk esa mfYyf[kr
lEca/k dh iqf"V djrs gS rks Hkh bldk vFkZ ;g ugha le>k tkuk pkfg, fd ml ekWMy
dh iqf"V gks jgh gS ftlls ifjdYiuk fodflr dh xbZ FkhA
ifjdYiuk dk ijh{k.k vuqla/kku dk;Zfof/k ds ekWMy dk yEcs le; rd
izfrfuf/kRo djrk gS D;ksa fd ifjdYiuk fl}kUr ds {ks= esa ik, tkus okys dFku gksrs gS
ftUgsa ijh{k.k dh dlkSVh ij dlk tk ldrk gSA ifjdYiuk lS}kfUrd fopkjksa }kjk
lR; eku ysus ;ksX; gksrs gS vkSj ftUgsa vkuqHkfod leadksa }kjk jí fd;k tk ldrk gSA
losZ{k.k vuqla/kku esa ifjdYiuk dk ijh{k.k ,ao Js"B ewY;ksa dks ekywe fd;k x;kA ;g
vko';d ugha fd ,d ek= dk;Zfof/k dks gh iz;ksx esa yk;k tkos] ftlds cgqr ls dkj.k
gS izFke] ;|fi ifjdYiukvksa dks fl}kUrksa ds vk/kkj ij fy;k x;k gS vkSj mudk leadkas
}kjk leFkZu fd;k x;k gS fQj Hkh lead bl fl}kUr dks fl} ugha djrs gS os dsoy
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 129 of 142
bldk leFkZu djrs gS] tcfd [kkst dh fl}kUrksa ds lkFk ,d:irk cuh jgrh gS ftuls
dh ifjdYiukvksa dks izksRlkgu feyrk gSA f}rh;] ifjdYiukvksa dk ijh{k.k ,dek=
oSKkfud dk;Zfof/k ugh gks ldrh] D;ksa fd ;/kfi ifjdYiukvksa dk iz;ksx lkfcr gks
tkrk gSs] rks Hkh dk;Z ;gh lekIr ugha gks tkrk gSA ;gk¡ ckgjh vfrfjDr pjksa dh
mifLFkfr ds dkj.k nks"kiw.kZ lEca/kksa dh vHkh rd laHkkouk gSA
izLrqr v/;;u miHkksDrk czkaM ilUn O;ogkj ds {ks= esa ,d egRoiw.kZ L=ksr
miyC/k djkrk gS tks bl fn'kk esa iz;kl gS fd D;k fofHkUu rRo vFkok dkjd
miHkksDrk czkaM ilUn O;ogkj dks izHkkfor djrs gSA izLrqr v/;;u miHkksDrk O;ogkj ds
{ks= esa vkxs vuqla/kku v/;;u ds fy, i`"BHkwfe rS;kj djrk gS tks fuEufyf[kr igyqvksa
ij vk/kkfjr gS%
(1) D;k miHkksDrk u, mRikn ds ewY;kadu ds le; izR;qÙkj ds Øec} voLFkk ls
xqtjrk gS\
(2) miHkksDrk dh ilan izkFkfedrkvksa esa NksVs&NksVs erHksn fdrus egRoiw.kZ gksrs gS\
(3) D;k O;fDrRo erHksn dk czk.M ilan ds lkFk ijLij lEca/k gksrk gS\
(4) D;k foKkiu ls okLro esa eukso`fÙk esa ifjorZu vkrk gS\
(5) D;k vuqdwy eukso`fÙk ds fodkl ls Lo;a gh foØ; ek=k c<+ tkrh gS\
(6) D;k czk.M vkSj mRikn izkFkfedrk,¡ ckY;koLFkk ls gh etcwr gks tkrh gS\
(7) D;k ,d gh czk.M gksuk pkfg, tks fd lHkh lkekftd oxksZ ds fy, gks ;k fofHkUu
rjg ds czk.M fo'ks"k lkekftd oxksaZ ds fy, cuk;s tkus pkfg,\
(8) D;k foi.ku iz;klksa }kjk vukSipkfjd okrkZyki dks c<+kok ns ldrs gS] ftlls fd
fo'ks"k mRiknksa dh vfrfjDr fcØh gks lds\
(9) D;k ,sls foØ;dÙkkZvksa dks fu;qDr fd;k tkuk pkfg, ftldh O;fDrRo fo'ks"krk,¡
muds miHkksDrkvksa ds leku gks ;k miHkksDrkvksa ls O;fDrRo fHkUurk,¡ gks\
(10) fdl izdkj ls izHkko'kkyh Ø; iszj.kk,¡ mÙksftr dh tk ldrh gS\
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 130 of 142
(11) dkSu ls rRo] n'kk,¡ vkSj dkj.k miHkksDrkvksa esa fdlh fo'ks"k czk.M ds izfr
fu"Bk mRiUu djrs gS\
(12) mRikn ds izfr miHkksDrk dk joS;k dSlk gS\
(13) orZeku esa czk.M dh fu"Bk dk okLrfod vFkZ D;k gS vkSj bls dSls ekik tk
ldrk gS\
(14) miHkksDrkvksa ds }kjk fdlh czk.M ds miHkksx izkjEHk djus ds D;k dkj.k yxrs
gS\
(15) oLrq Ø; ds dkSu&dkSu ls vfHkizsjd gS\
bl rjg] tks fof/k viukbZ xbZ og mu le; vkSj lk/kuksa ij fuHkZj gS tks ,d
ifj;kstukdÙkkZ ls nwljs ifj;kstukdÙkkZ ds fy, fHkUu&fHkUu gks ldrh gSA izLrqr
v/;;u egRoiw.kZ lR; dh [kkst ds fy, ,d L=ksr miyC/k djkrk gSA orZeku ifjizs{;
esa ;g v/;;u u dsoy lkcqu fuekZrkvksa ds fy, mi;ksxh fl} gksxk oju~ ;g cktkj
vuqla/kkudÙkkZvksa ds fy, Hkh ykHkizn gksxkA cktkj vuqla/kkudÙkkZvksa dks czkaM ilUn ds
ckjs esa irk py ldsxk ftlls og vko';d foi.ku fu.kZ; ys ldsxsaA
***********
lkjka'k
(SUMMARY)
orZeku rhoz izfrLi}kZRed ;qx esa izR;sd O;olk;h@ foi.kudÙkkZ ds fy;s egRoiw.kZ ,oa
loksZifj dk;Z gksrk gS xzkgdksa ds ckjs esa iw.kZ tkudkjh izkIr djuk] D;ksafd leLr O;kolkf;d
fØ;kvksa dk dsUnz fcUnq xzkgd gksrk gSA foi.ku vuqla/kkudÙkkZ@ 'kks/kkFkhZ ds fy;s miHkksDrkvksa ds
O;ogkj dk v/;;u foi.ku dh n`f"V ls ,oa lkekftd n`f"V ls vR;Ur gh egRoiw.kZ dk;Z gSA czkaM
dh ilUn miHkksDrkvksa ds O;ogkj dk ,d egRoiw.kZ vax gS ftlls ge ;g irk yxk ldrs gS fd
cktkj esa miyC/k czk.Mksa esa ls loksZifj dkSu lh gS ,oa D;ksa gS? orZeku le; esa fuekZrkvksa@
mRikndksa ds }kjk fuR; ubZ fofHkUu oLrq,a vusd czk.Mksa ds ek/;e ls miHkksDrk rd igaqpk;h tk jgh
gS] lkcqu Hkh mUgha esa ls ,d gS] ftlds lanHkZ esa vusd dEifu;ksa us Lo;a dks LFkkfir dj fy;k
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 131 of 142
vkSj dqN izos'k dj jgh gSA vr% 'kks/kkfFkZ;ksa ,oa foi.kudÙkkZvksa ds fy;s ;g ,d vPNk fo"k; gS
ftlesa fujUrj 'kks/k dh vko';drk gSA bUgha lHkh igywvksa dks /;ku esa j[kdj ^^miHkksDrk czkaM
ilUn O;ogkj % ugkus ds lkcqu (ekjokM+ {ks= ds miHkksDrkvksa dk v/;;u)** fo"k; dk p;u 'kks/k ds
fy;s fd;k x;k gSA vuqla/kku ds fy;s izLrqr v/;;u ;g tkuus ds fy;s fd;k x;k gS fd D;k
fofHkUu rRo vFkok dkjd miHkksDrk czkaM ilUn O;ogkj dks izHkkfor djrs gSA vFkkZr~ miHkksDrkvksa
}kjk czkaM ilUnxh dk fu.kZ; ysrs le; dkSu&dkSu ls fofHkUu rRo egRo ds gksrs gSA
^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu (ekjokM+ {ks= ds miHkksDrkvksa dk v/;;u)**
fo"k; ij vuqla/kku & dk;Z djus ds fy, lEiw.kZ v/;;u dks N% v/;k;ksa esa foHkkftr fd;k x;k gS]
ftlesa ifjp;] vuqla/kku dk;Z & fof/k] mÙkjnkrkvksa dh :ijs[kk] izR;qÙkjksa dk fo'ys"k.k] ifjdYiuk
dh tk¡p rFkk fu"d"kZ dks lfEefyr fd;k x;k gSA blds vfrfjDr vUr esa ifjf'k"V dks 'kkfey
fd;k x;k gS ftlesa vuqlwph ,oa lanfHkZdk layXu gSA
izFke v/;k;% ifjp; ls lEcaf/kr gS ftlesa lkcqu czkaM dh i`"BHkwfe] Ø;&izfØ;k] O;olk;
,oa miHkksDrk ojh;rk] Ø;&izsj.kk;sa] Ø; O;ogkj dks izHkkfor djus okys ?kVd] Ø; rjhdk] czkaM
ilUn ,oa miHkksDrk O;ogkj] Øsrk O;ogkj ds fl}kUr] fu.kZ;ksaijkUr fookn rFkk Hkkjrh; lanHkZ esa
miHkksDrk Ø; O;ogkj vkfn dk lekos'k fd;k x;k gSA v/;k; ds vUr esa ewY;kadu ds fy,
vko';drk dks crk;k x;k gSA vUr esa lanHkZ lwph izLrqr dh xbZ gSA
f}rh; v/;k;% vuqla/kku dk;Z&fof/k ls lEcaf/kr gS] ftlesa lEiw.kZ vuqla/kku dk;Z&fof/k dks
ekSVs&rkSj ij nks Hkkxksa esa ckaVk x;k gS%
izFke] lEiw.kZ vuqla/kku ifj;kstuk ds fy, izkjfEHkd vuqla/kku] ftlds vUrxZr lkekU;
vUos"k.kkRed dk;Z ,oa v/;;u {ks= ls lEcaf/kr O;fDr;ksa ds lkFk izkjfEHkd lk{kkRdkj dk lekos'k
fd;k x;k gSA f}rh;] ifj;kstuk dk vfUre fu;kstu vkSj dk;kZUo;u ls lEcaf/kr gS ftlds
vUrxZr ifjdYiuk dk fuekZ.k] iz'uksa dh Øec}rk dk fooj.k] leadkas dk ladyu djus ds fy,
rkfydk dh rS;kjh vkSj iwoZ&ijh{k.k] izfrn'kZ izjpuk] leadksa dk ladyu] leadksa dk lkj.kh;u]
ekiØe] ifjdYiuk dh tk¡p] vuqla/kku izfrosnu dh rS;kjh rFkk v/;;u dh lhek,¡ vkfn dk
lekos'k fd;k x;k gSA v/;k; ds vUr esa lanHkZ lwph izLrqr dh xbZ gSA
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 132 of 142
r`rh; v/;k;% mÙkjnkrkvksa dh :ijs[kk ls lEcaf/kr gS ftlesa fofHkUu lewg okys miHkksDrkvksa
dks 'kkfey djrs gq, mUgsa vk;q] fyax] oSokfgd &fLFkfr] f'k{kk] O;olk; rFkk vk; ds vk/kkj ij
oxhZdr̀ fd;k x;k gSA bl v/;k; esa mu miHkksDrkvksa dh :ijs[kk izLrqr dh xbZ gS ftudk
lk{kkRdkj fd;k x;k gSA izLrqr v/;k; esa czkaM dh :ijs[kk dk Hkh lekos'k fd;k x;k gS ftlds
vUrxZr v/;;u ls lEcaf/kr pqus x, mÙkjnkrkvksa ds ikl tks lkcqu czkaM miyC/k gS mldks izLrqr
fd;k x;k gSA
prqFkZ v/;k;% izR;qÙkjksa dk fo'ys"k.k ls lEcaf/kr gS ftlds vUrxZr v/;;u {ks= esa lfEefyr
ekjokM+ {ks= ds miHkksDrkvksa }kjk tks mÙkj izkIr gq, mudk fo'ys"k.k dj mUgsa izfr'kr ds vk/kkj
ij O;Dr fd;k x;k gS] tks rr̀h; v/;k; esa 'kkfey fd, tkus okys oxhZdr̀ miHkkssDrkvksa ls
lEcaf/kr gSA mijksDr izR;qÙkj lkcqu Ø; djrs le; mÙkjnkrkvksa }kjk fofHkUu rRo@ dkjd dks fn,
tkus okys egRo ds Lrj ls lEcaf/kr gSA
iape v/;k;% ifjdYiuk dh tk¡p ls lEcaf/kr gS ftlesa bl lR;rk dks tk¡pk x;k gS fd
ftl ifjdYiuk dks vk/kkj ekudj vuqla/kku dk;Z fd;k x;k gS og lgh gS vFkok ughaA bl gsrq
lkaf[;dh; ijh{k.k fy, x, gSA lHkh lksyg ifjdYiukvksa ftlesa dsUnzh; ,oa oxhZdr̀ ?kVdksa ij
vk/kkfjr ifjdYiuk lfEefyr gS] dks dkbZ&oxZ (Chi-Square) ijh{k.k }kjk vLohd`r fd;k x;k
gSA
"k"Be v/;k;% v/;;u ds fu"d"kZ ls lEcaf/kr gS ftlesa iape v/;k; esa lkaf[;dh ijh{k.k
}kjk ftu ifjdYiukvksa dks vLohd`r fd;k x;k gS] muls lEcaf/kr fu"d"kZ dks izLrqr fd;k x;k gSA
v/;k; ds vUr esa vuqla/kku ds fy, {ks= dk lekos'k fd;k x;k gS tks Hkfo"; ds fy, vk/kkj rS;kj
djus esa egRoiw.kZ Hkwfedk fuHkk;sxkA
lEiw.kZ v/;k; ds vUr esa ifjf'k"V dks lfEefyr fd;k x;k gS ftlds vUrxZr lkjka'k,
vuqlwph ,oa lanfHkZdk lfEefyr gSA
^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu (ekjokM+ {ks= ds miHkksDrkvksa dk v/;;u)**
fo"k; ds vuqla/kku gsrq izkFkfed leadksa dks lfEefyr fd;k x;k gSA izkFkfed leadksa@lwpukvksa ds
laxzg.k gsrq fofHkUu jhfr;ksa tSls losZ{k.k fof/k] voyksdu fof/k] iz;ksxkRed fof/k rFkk iSuy fof/k;ksa
vkfn esa ls losZ{k.k fof/k dks 'kkfey fd;k x;k gSA losZ{k.k i}fr esa leadksa dk ladyu lk{kkRdkj
International Journal of Marketing & Financial Management, Volume 3, Issue 09, Sep-2015, pp 01-142,
ISSN: 2348 –3954 (Online) ISSN: 2349 –2546 (Print), Impact factor: 0.98
Page 133 of 142
i}fr ls fd;k x;k gSA vr% miHkksDrkvksa ds lk{kkRdkj ds fy, rkfydk (Schedule) dk iz;ksx
fd;k x;k gSA izfrp;u dh xSj lEHkkfor fof/k dks iz;ksx esa ysrs gq, fu;a=.k izfrn'kZu ds fy,
lqfo/kkuqlkj fun'kZu dk p;u fd;k x;k gSA
izR;sd v/;;u vFkok vuqla/kku ifjdYiukvksa ij vk/kkfjr gksrk gSA fcuk ifjdYiuk ds
vuqla/kku dk;Z O;FkZ gksrk gSA izLrqr vuqla/kku v/;;u ds fy, ifjdYiukvksa dks nks Lrjksa ij cuk;k
x;k gS% izFke ,d dsUnzh; ifjdYiuk cukbZ xbZ fd lHkh dkjd vFkok rRo (xq.koÙkk] czk.M Nfo]
dher vkfn)leku :i ls egRoiw.kZ gksrs gS] ftl le; miHkksDrkvksa }kjk lkcqu Ø; djus dk
fu.kZ; fd;k tkrk gSA f}rh; Lrj dh ifjdYiuk dk fu:i.k oxhZdr̀ ?kVdksa ds vk/kkj ij fd;k
x;k gS fd lHkh rRo vFkok dkjd leku :i ls egRoiw.kZ gksrs gS ftl le; fHkUu & fHkUu lewg
okys miHkksDrk (vk;q] fyax] oSokfgd & fLFkfr] f'k{kk] O;olk; rFkk vk; ds vk/kkj ij oxhZdr̀)
lkcqu Ø; djus ds fu.kZ; ij fopkj djrs gSaA lkaf[;dh ijh{k.k }kjk ifdYiukvksa dks Lohd`r vFkok
vLohd`r fd;k x;k gS] bl gsrq dkbZ&oxZ (Chi-Square) ijh{k.k dks iz;ksx esa fy;k x;k gSA
vuqla/kku ds nkSjku vusd dfBukbZ;ksa dk vkuk LokHkkfod gS] ftuds vius dqN dkj.k lnSo gksrs gS
fQj Hkh iz;kl ,oa ifjdYiuk vk/kkfjr rF;ksa dh tk¡p dj mUgs izLrqr fd;k x;k gSA bl rjg ls
tks izfØ;k viukbZ xbZ og ml le; vkSj lk/kuksa ij fuHkZj djsxh tks ,d vuqla/kkudÙkkZ ls nwljs
vuqla/kkudÙkkZ ds fy, vyx&vyx gks ldrh gSA orZeku ifjizs{; esa ;g v/;;u u dsoy lkcqu
dEiuh ds fuekZrkvksa ds fy, mi;ksxh fl} gksxk oju~ ;g cktkj vuqla/kkdÙkkZvksa vkSj forjdksa ds
fy, Hkh ykHkizn gksxkA cktkj vuqla/kkudÙkkZvksa dks miHkksDrk dh czkaM ilUn ds ckjs esa irk py
ldsxk] ftlls og vko';d] foi.ku fu.kZ; ys ldsaxsA miHkksDrkvksa dh ilanxh fu.kZ; dks izHkkfor
djus okys rRo vFkok dkjd ds ckjs esa irk py ldsxkA vr% vuqla/kku ds fy, izLrqr v/;;u
foi.ku ds {ks= esa egRoiw.kZ lR; dh [kkst ds fy, L=ksr miyC/k djok;sxkA
***********
MkW- eukst d qekj “kekZ I^^miHkksDrk czkaM ilUn O;ogkj % ugkus ds lkcqu
Page 134 of 142
vuqlwph
(SCHEDULE)
(1) d`Ik;k laxr [kkus esa () fu'kku yxk,a%
(1) vk;q%
(i) 18 o"kZ ls 45 o"kZ ( )
(ii) 46 o"kZ ls 70 o"kZ ( )
(2) fyax%
(i) iq:"k ( )
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JOURNALS
1. Journal of Marketing
2. Indian Journal of Marketing
3. Journal of Advertising Research
4. Journal of Consumer Studies and Home Economics
5. Journal of Consumer Affairs
6. Journal of Consumer Research
EWSPAPERS & MAGAZINES
1. Rajasthan Patrika, Jaipur
2. Dainik Bhaskar, Jaipur
3. Dainik NavJyoti, Jaipur
4. The Economic Times, New Delhi
5. The statesman, New Delhi
6. The Hindustan Times, New Delhi
7. Advertising & Marketing, Bombay
***********
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Dr.Manoj Kumar Sharma
ASSISTANT PROFESSOR
S.P.U.[PG]COLLEGE
FALNA [PALI]
Name : Dr.Manoj Kumar Sharma
Date of birth & Place : 03-oct. & Ajmer
Edu. Qualification : M.Com.(Bus. Admn.), (EAFM), (ABST), M.Phil.,
Ph.D.(Bus.Admn.), PG Diploma in HRM,
M.A.(Sociology), (Philosophy), (Pub.Admn.), B.Ed
Doing D.Lit. (Commerce) From South Affrica
Teaching College :* Sri Dungargarh College (Bikaner).
* S.S.B. PG College (Jaipur).
* Smt. S.D.M. PG Girl’s College, Bhilwara.
* B.M.K. PG College, Bhiwadi (Alwar).
* S.P.U. PG College, Falna (Pali).
Achievement :* University Gold Medalist Award by
Persident of India (Smt. Partibha Patil).
* Paper Presented in the International & National
Conference Sponsored by UGC,New Delhi.
* Article Published in the International & National
Journals & Books.
* Membership of ICA (Reg. No.-206)
* Membership of Research Journal of Management
(REG.NO:6433XVI ENG)
* Research Supervisor & Guide (Ph.D.&.M.Phil.) in Many
University
Other Published Books :* BUS. REG. FRAME WORK
*BUS. LAW
*PRINCIPLES OF MODERN MANAGEMENT
*CONSUMER BEHAVIOUR
* CONSUMER RESEARCH *MANAGEMENT CONCEPTS
*VYAVSHAYIK VINIYMAN KI ROOPREKHA
*MODERN BUSINESS LAW
* CONSUMER SURVEY
***********