your business

Your BusinessYour Business

Southern Illinoisan CarriersSouthern Illinoisan Carriers

run their own business.run their own business.

MeetingMeeting AgendaAgenda

Your BusinessYour Business Your Customers ExpectationsYour Customers Expectations ProfitProfit Profit PlusProfit Plus About the InvoiceAbout the Invoice ContractContract Future SessionsFuture Sessions

YourYour BusinessBusiness

Our carriers are exceptional!Our carriers are exceptional!Welcome to the team!Welcome to the team!

Expect a good experienceExpect a good experience You can also expect, profits to help meet your goalsYou can also expect, profits to help meet your goals Build confidence, gain skills, learn responsibility Build confidence, gain skills, learn responsibility Customer Service SkillsCustomer Service Skills Organizational SkillsOrganizational Skills Good Reputation & ResumeGood Reputation & Resume

Our carriers are exceptional!Our carriers are exceptional!Welcome to the team!Welcome to the team!

Expect a good experienceExpect a good experience You can also expect, profits to help meet your goalsYou can also expect, profits to help meet your goals Build confidence, gain skills, learn responsibility Build confidence, gain skills, learn responsibility Customer Service SkillsCustomer Service Skills Organizational SkillsOrganizational Skills Good Reputation & ResumeGood Reputation & Resume


Route Contract & AgreementRoute Contract & Agreement

By entering into this agreement you are establishing By entering into this agreement you are establishing your own independent business and creating a your own independent business and creating a contractual relationship between The Southern contractual relationship between The Southern

Illinoisan and yourself to provide a service which Illinoisan and yourself to provide a service which meets your customer’s satisfaction.meets your customer’s satisfaction.

Termination of contract - requires 28 days noticeTermination of contract - requires 28 days notice Coinciding with the bill cycleCoinciding with the bill cycle


Bundle ManagementBundle ManagementYour Invoice & MailboxYour Invoice & Mailbox

Read your bundle top.Read your bundle top.

Starts, Stops, Expirations, Service Requests, MessagesStarts, Stops, Expirations, Service Requests, Messages Correct paper countCorrect paper count

Count before you go - Draw and CountCount before you go - Draw and Count Sunday ProceduresSunday Procedures Envelopes & FlyersEnvelopes & Flyers

Invoices, Special notes & instructions, Contests, Invoices, Special notes & instructions, Contests,

Last paper stickersLast paper stickers Vacation Packages - Vac-PaksVacation Packages - Vac-Paks


SuppliesSuppliesCustomers expect to receive their papers in a dry readable Customers expect to receive their papers in a dry readable

condition everyday, and in all types of weather. condition everyday, and in all types of weather.

Remember the customer is the reason for your new business.Remember the customer is the reason for your new business. EquipmentEquipment

Carrier Bag, Route lists (delivery & subscriber), Collection bookCarrier Bag, Route lists (delivery & subscriber), Collection book SuppliesSupplies

Daily & Sunday - rubber bands & plastic bagsDaily & Sunday - rubber bands & plastic bags

To order supplies: Call the Supply Hotline -you need your route To order supplies: Call the Supply Hotline -you need your route and account number - They will be delivered on the next days and account number - They will be delivered on the next days

bundle top and charged to your next invoice.bundle top and charged to your next invoice.


Your Route AlternatesYour Route AlternatesYou are responsible for providing your own alternates on those You are responsible for providing your own alternates on those

days you prefer not to deliver.days you prefer not to deliver.

Family vacations, emergencies, sickness or just to get a day offFamily vacations, emergencies, sickness or just to get a day off When using an alternate outside your householdWhen using an alternate outside your household

• Call your DM with the name, address, and phone number of Call your DM with the name, address, and phone number of your alternate, and the days they will deliver.your alternate, and the days they will deliver.

• Provide your alternate with complete delivery instructions, Provide your alternate with complete delivery instructions, bundle management instructions, our phone numbers, and bundle management instructions, our phone numbers, and supplies.supplies.

Your Customers Expectations Your Customers Expectations

What do your customers want?What do your customers want?What do your customers want?What do your customers want?

Customer ExpectationsCustomer Expectations

Customer SatisfactionCustomer SatisfactionYour customer is the reason for your new business.Your customer is the reason for your new business.

Successful carriers have told us that customers expect:Successful carriers have told us that customers expect:

Prompt deliveryPrompt delivery Proper placementProper placement Dry, readable paperDry, readable paper Consistent deliveryConsistent delivery Consistent billingConsistent billing Respect for their propertyRespect for their property Bundle Strapping and Materials Bundle Strapping and Materials

Service ManagementService Management

Serving your customers is your agreed upon responsibilityServing your customers is your agreed upon responsibility

Communication is crucial to your success!Communication is crucial to your success!

Timely RedeliveryTimely Redelivery

Verification of Customer SatisfactionVerification of Customer Satisfaction

Redelivery ExpenseRedelivery Expense

Create Solutions to Save Your CustomersCreate Solutions to Save Your CustomersOne saved customer is worth about $45 or more annually!One saved customer is worth about $45 or more annually!

Bundle DeliveryBundle DeliveryService ManagementService Management

Your CustomersYour Customers

Carriers - Carriers - Southern Illinoisan & The At Home with FlipsideSouthern Illinoisan & The At Home with Flipside

Racks/ Vending MachinesRacks/ Vending Machines Stores & Gas StationsStores & Gas Stations NIE - Newspapers in EducationNIE - Newspapers in Education MailbagsMailbags

* Any outlet who provides our newspaper for retail sale * Any outlet who provides our newspaper for retail sale to Single Copy customers.to Single Copy customers.

Your ResponsibilitiesYour Responsibilities

Verify your load - Delivery ScheduleVerify your load - Delivery Schedule Trained alternate driverTrained alternate driver Bundle - weather protectionBundle - weather protection Promotional materialsPromotional materials

Corner & rack cards, store displays Corner & rack cards, store displays

Special packages - sample bags or packagesSpecial packages - sample bags or packages Recycle Bins for newspaper returnsRecycle Bins for newspaper returnsTimely redelivery - Redelivery expenseTimely redelivery - Redelivery expense


Equipment you may need:Equipment you may need:

Rack KeyRack Key Slugs or “Banana”Slugs or “Banana” Bellatrix WandBellatrix Wand Bundle BagsBundle Bags Rack Return & Repair Hotline numbersRack Return & Repair Hotline numbers Vehicle & Backup to Accommodate LoadVehicle & Backup to Accommodate Load Cellular PhonesCellular Phones

Rack DeliveryRack Delivery

Front window presentation/ Rack CardsFront window presentation/ Rack Cards Call in rack returns everyday Call in rack returns everyday Set the Sunday price and reset daily priceSet the Sunday price and reset daily price Keep machines clean, nothing under rackKeep machines clean, nothing under rack CommunicationCommunication

Rack Returns Hotline / Extension 5062 Rack Returns Hotline / Extension 5062

Rack Repair Hotline / Extension 5063Rack Repair Hotline / Extension 5063

Call with any concerns or new outlet potentialCall with any concerns or new outlet potential

Dealer Delivery Dealer Delivery

Drop at designated drop locationDrop at designated drop location24 hour stores - bring in bundles and set up display24 hour stores - bring in bundles and set up display

Hucks proceduresHucks proceduresDSDsDSDs

Replace any missed bundleReplace any missed bundle Redelivery Charges Redelivery Charges Protect papers in bad weatherProtect papers in bad weather NIE - Newspapers in EducationNIE - Newspapers in Education

Carrier DeliveryCarrier Delivery

Bulk Drop or Home DeliveryBulk Drop or Home Delivery Weather ProtectionWeather Protection Sunday ProceduresSunday Procedures 3 Part Delivery - Special Sections3 Part Delivery - Special Sections Promotional ProductsPromotional Products Carrier SuppliesCarrier Supplies

At Home with FlipsideAt Home with Flipside

At Home with FlipsideAt Home with Flipside

You are contracted to deliver theYou are contracted to deliver the

““At Home with Flipside” weekly.At Home with Flipside” weekly. Each Tuesday you will receive At Home with FlipsideEach Tuesday you will receive At Home with Flipside Who should receive At Home with Flipside Who should receive At Home with Flipside Weekly delivery listWeekly delivery list Verification of delivery / CompensationVerification of delivery / Compensation Customer Delivery ExpectationsCustomer Delivery Expectations

Customers should receive the same service as daily Customers should receive the same service as daily subscribers.subscribers.

At Home with Flipside suppliesAt Home with Flipside supplies At Home with Flipside is a tool to market your service to non-At Home with Flipside is a tool to market your service to non-

subscriberssubscribers

Your Profits!Your Profits!

Your Profits!Your Profits!

Customers = ProfitsCustomers = Profits

Profit ... PlusProfit ... Plus

Profit...PlusProfit...Plus

Extra Profit OpportunitiesExtra Profit Opportunities

Special PromotionsSpecial Promotions

Sample ProductsSample Products Sample BagsSample Bags Extra deliveries - Extra deliveries - example: Thanksgivingexample: Thanksgiving

Bonus daysBonus days Installing TubesInstalling Tubes

Profit ... PlusProfit ... Plus

Marketing Your RouteMarketing Your RouteEach new customer means more cash in you pocket.Each new customer means more cash in you pocket.

Keep your present customersKeep your present customers Attract new customers - Increase your profitsAttract new customers - Increase your profits

Carrier Contests, Free samples, Sampling programs, Carrier Contests, Free samples, Sampling programs,

Full-service marketing departmentFull-service marketing department

Earn a bonus- when you start a new customerEarn a bonus- when you start a new customer

$10.00 for a new 7 day office pay customer!$10.00 for a new 7 day office pay customer!

$ 6.00 for all other frequencies!$ 6.00 for all other frequencies!

About the InvoiceAbout the Invoice


Retail - Wholesale = ProfitRetail - Wholesale = Profit

Carrier collect customers - portion of your profitCarrier collect customers - portion of your profit Office Pay Customer Credit & your wholesale costsOffice Pay Customer Credit & your wholesale costs

Save your invoices for your route records.Save your invoices for your route records.


Carrier InsuranceCarrier Insurance

Accidental Medical Coverage Accidental Medical Coverage

TipsTipsCarrier Collect & Office PayCarrier Collect & Office Pay

BondBondAsk How to Save Bond ExpenseAsk How to Save Bond Expense

What What YouYou Can Expect Can Expect

You should earn your profit!You should earn your profit! You should receive your paper everyday in a deliverable You should receive your paper everyday in a deliverable

condition, at a consistent time, and convenient location.condition, at a consistent time, and convenient location. You should receive an accurate bundle count.You should receive an accurate bundle count. You can get an up-to-date route list.You can get an up-to-date route list. You have the right to timely and courteous response to your You have the right to timely and courteous response to your

requests.requests. You should receive equipment and supplies on the next days You should receive equipment and supplies on the next days

bundle.bundle. You have your DM for any assistance with your record keeping.You have your DM for any assistance with your record keeping. Increase profits by increasing the number of papers you deliver.Increase profits by increasing the number of papers you deliver. Earn tips for outstanding customer service.Earn tips for outstanding customer service.


Route work is a challenge Route work is a challenge

with many rewards.with many rewards.

ProfitsProfits TeamworkTeamwork Service to your neighborsService to your neighbors On your own responsibilitiesOn your own responsibilities

Welcome to the Team!Welcome to the Team!

your business

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