your trusted intelligent transformation partner · our key vendors have recognised our strategic...
TRANSCRIPT
Your trusted intelligent transformation partner
Consistently delivering high value business outcomes through technical innovation & services excellence
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Our key vendors have recognised our strategic importance to them. Citrix named us Worldwide Partner of the Year for EMEA. HPE awarded us Value Partner of the Year and we won Computing’s AI and Machine Learning Award for Best Use of Automation. Microsoft have recognised us as a Gold Partner for over 25 years and we have accumulated 12 Gold competencies spanning App Dev, Microsoft Azure, Data Management Business Apps and many more. As an indirect reseller, we’re strengthening our CSP offering by introducing a new customer portal to help customers maintain and report against their environments.
We invested heavily in developing in-house a new Autonomous Data Centre solution to improve consistency, speed and reduce costs for clients using cloud platforms. Starting with migration, we will take our clients on a journey, using varying degrees of automation along the way, to create an intelligent platform for their on-premise and public cloud services. For example, the solution allows businesses to migrate their workloads to cloud environments, automatically reducing costs by up to 50% and timescales by up to 30%.
Most exciting of all, we’ve been awarded Citrix Certification for our innovative IA-Connect tool which enables fast, secure automation of business processes through a Citrix environment. We’re also leveraging our expertise in automation and AI to provide clients with a new online platform for Automated UAT Testing to ensure business-critical applications are fully tested against Operating Systems updates before release.
We live and breathe automation and will continue to bring innovative solutions to market to enable clients to improve productivity, innovation and growth. It’s been an excellent year for Ultima and we would like to recognise the importance of our partnerships and employees to the success of the business. Kind regards
Foreword Overview and Mission Statement
The last year has seen Ultima consolidate its position as an automation and infrastructure services provider, delivering real projects and transforming client productivity. Significantly,
we’ve developed our own software IP on the back of our automation strategy, which means we can now automate more clients, faster.
Scott Dodds, CEO, Ultima
Scott Dodds, CEO
Fulfilment Services
Automation Services
Managed Services
Professional Services
Formed in 1990, Ultima Business Solutions has developed into a leading intelligent infrastructure and automation services company, focused on the provision of tailored solutions and services, including the design, deployment and support of complex IT solutions, based on industry leading technologies. These are delivered by Ultima's extensive team of highly skilled technical personnel that include solutions architects, consultants, engineers, project managers and service operations staff.
Ultima's primary business objective is to further consolidate its position as one of the UK’s preeminent providers of IT Infrastructure and Managed Service solutions, with a particular focus on the provision of complementary technical services. The company continues its strategy of reinvesting profits in its people and infrastructure and ensuring that it maintains tier-1 partnership status with customers and vendors alike.
Our turnover has grown to £123m, a growth rate which we have maintained for the past three years, and our client retention rate stands at 91%. Automation is now fully embedded and intertwined in everything we do at Ultima and for our clients. We have invested in new, innovative product and service offers, including an automated managed service offering.
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Professional Services
Consultancy Services Engineering Services
Project Management Services
At Ultima, we recognise that organisations may not always have the resources or experience to implement complex IT projects. We have therefore built an experienced project team to provide you with the expertise necessary to deliver a wide range of infrastructure solutions, throughout all phases of an engagement lifecycle. Our team can help instil greater control over time, cost and quality constraints, ensuring that each project is delivered efficiently and effectively.
Dedicated SpecialistsAn experienced team of full time projectmanagers and coordinators
Backed by Best PracticeWe maintain a range of qualificationsincluding PRINCE2, MSP and ITIL
Experienced at Service TransitionInterfacing with customers' own ITIL aligned service management processes
Consume What You NeedFlexible engagements, ranging from part, joint and total project control
Ultima maintain an extensive team of experienced technical engineers, all of whom are able to perform a wide range of IMAC-type activities, often complementing our customers' own IT teams in order to assist in the delivery of projects or as backfill to existing second line positions. Our mobile workforce are able to engage UK-wide across challenging environments, coordinated by a full time resource management team based in Reading.
Leverage IMAC Support ServicesHighly capable engineers, deliveringInstallations, Moves, Adds and Changes
Extend your Existing TeamProvide vendor-certified first and second line support, at your site
Optional BackfillSupplement existing teams to release staff for projects and resource troughs
Racking and StackingDeliver a wide range of support within your data centre and comms rooms
Whether you are looking to introduce a solution to increase productivity or wish to deliver a strategy that will cultivate growth, our services division are here to help make technology a positive asset for your organisation, rather than a barrier. Comprised of experienced and highly certified Architects and Consultants within our EUC, Data Centre and Cloud, Network and Security, and Productivity practices, we can support business imperatives and become a trusted technology advisor.
Modern Workspace
As the world has become more connected, so has the requirement to communicate and collaborate on a global scale. Our team of productivity specialists can help integrate telephony, conference, collaboration and presence capabilities, as well as broaden existing content and document management capabilities.
Modern Data Centre
Whether you are looking to optimise, migrate, consolidate, modernise or expand your data centres into the cloud, or simply want to support your existing platform more effectively, Ultima offer dynamic private, public and hybrid solutions, designed to deliver a wide range of storage, compute and workload capabilities.
Intelligent Automation
Intelligent Automation is the scalable replication of manual processes in any system or application. As automated systems can perform repetitive, high-volume tasks, with greater speed and consistency, benefits include vast improvements in productivity and service without significant investment, risk or disruption.
Network and Security
Whether you’re looking to address demands for greater mobility, collaboration and cloud computing or looking to harness the benefits of the software-defined data centre, taking a comprehensive risk-based approach to solution selection, encompassing technology, governance, policy, process and training is required.
Many organisations are either looking at initiating or have already started programmes of change to upgrade or modernise their IT infrastructure. Where they do not have the capacity or the specific experience to take on these complex change programmes, they look to partners to complement their existing on-site teams.
Delivering cost-effective, secure, scalable and dynamic IT services can be a challenge. Between the weight of technical debt, regulatory compliance, budget constraints, competing demands for increasingly limited resources and pressures from outside your organisation, finding the right partner to help relieve the burden is important.
• Citrix on Azure • Microsoft 365 Enterprise • Virtual Workspaces
• Hybrid Cloud • Hyperconverged Infrastructure • Disaster Recovery
• Digital Workforce • Process Selection Service • Intelligent Spaces
• GDPR Compliance • Cyber Essentials Scheme • Cyber Security
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Platinum Solutions Advisor and 2019 Worldwide Partner of the Year for EMEA, we offer mobility, BYOD, virtualisation, app delivery, security, work shifting, cloud and networking.
Being a Platinum partner means that you can rely on Ultima for everything from storage, servers, converged infrastructure, networking, data protection and security.
As a Cisco Premier Certified Partner, we manage solutions around networking, data management, remote access, unified communications, perimeter and endpoint security.
Ultima hold Gold Partner status with HP Inc, allowing you to benefit from high-quality planning, deployment, maintenance and support, backed by HP's products.
Fulfilment Services
As a partner for over 25 years with 12 accumulated Gold competencies, we know Microsoft solutions inside out. We are also 1 of only 4 Fast Track LSPs for Modern Workplace.
As a Premier Partner, Ultima design, implement and support virtual network and security, cloud and DaaS, NSX, virtualisation, and business continuity solutions.
Ultima holds Check Point's highest partner accreditation and is one of only five Elite Partners in the UK. We are a specialist partner for Cloud Guard and Sandblast Suites.
We are a HPE Gold partner for server and storage and we have been recognised as the Top Value Partner 2019 as well as Intelligent Edge Partner of the Year for 2018.
Iden
tify Challenges Technical Strategy Licensing
Man
aged
Ser
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LicensingContinuous process across Tier 1 vendors, providing purchasing support, contract management, true-ups, value briefings, and consumption reporting
Identify ChallengesDeliver better business outcomes at a commercial, strategic, operational and technical level
Supply and DeployFulfilment services, delivering a range of solutions, transforming your IT infrastructure and driving efficiencies
Technical StrategyAccess to tactical and strategic advisory services across modern workspace, modern data centre, network and security and intelligent automation
Managed ServicesWe provide access to ITIL-aligned, 24x7 remote managed and support services from our ISO27001 certified TSC
Consume and ReviewTraining, road mapping and consumption reviews, aimed at ensuring your licensing strategy fulfils your technical strategy
“ Ultima being recognised as the top partner in EMEA was measured by their sales, growth, and overall
commitment to Citrix. The competition was very tough this year and Ultima stood out from the rest. Craig Stilwell, VP, Worldwide Partner Sales at Citrix
Fulfilment Through Strategic Partnerships
”
Consume and Review Supply and Deploy
“ The marriage of Ultima’s knowledge, insight of the customer and ownership of the relationship mixed
with HPE’s expertise of technology and services has meant Royal Berkshire can drive insight from the data they
collect whilst treating patients, enhance their experience and put data in the right people’s hands. Paul Hunter, Worldwide Channels and Alliances, HPE
”
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It only takes a crack in your defences to be exploited, before a catastrophic breach can irrevocably damage your business and its reputation. Furthermore, by not keeping your applications and operating systems up to date, stability, performance and on-going supportability can be adversely affected. Our patch and compliance service overcomes the limitations of patch Tuesday and the challenges presented by diverse IT environments.
� Three tiers of service, aimed at providing flexibility � Responsible for discovery, setup, patching and reporting � Reduce strain on your IT and compliance teams
Having delivered service desks since 1998, we know how to deliver a robust, predictable and highly performant operation. Powered by ServiceNow and Thoughtonomy, we provide access to both Shared and Dedicated options, backed by a modern, intuitive interface. Staffed by certified technical specialists, Cortex's principle aim is to provide a consistent, high quality service desk experience, acting as an extension of your IT team.
� A single point of contact for all of your IT queries � We embrace the standards of ITIL best practice � Integrated automation and orchestration technologies,
helping to reduce resolution time
Stratus - Workforce as a Service
Ultima have partnered with Thoughtonomy to deliver a Workforce as a Service solution which requires no infrastructure or application re-architecture. It provides a flexible pool of digital labour to undertake all of the heavy lifting, breaking the association between work, the resource required to deliver it, and the method of triggering, initiating or interacting with any given process.
� Unifies Robotic Process Automation, AI and Machine Learning within a single SaaS-based platform
� Hosted and dedicated options, residing within the Thoughtonomy Microsoft Azure tenant
� Streamline manual / repetitive tasks, allowing skilled and experienced employees to be redeployed
Ultima has been delivering managed services since 1998. Today, we support tens of thousands of users, across a broad cross-section of markets. While each is inherently different - from the demographic and sector, to the technology stack - we leverage our people, processes and technology to provide a first class service, acting as a seamless extension of your IT function.
The world is a big place. As organisations evolve and become more complex, so does the technology that supports them. By selecting Mission Critical Support from Ultima as part of our IRIS family of services, you can keep pace with change, safe in the knowledge that your infrastructure, applications and workloads - whether they reside on-premise or in the cloud - are fully supported by certified specialists.
� Delivered from our UK-based ISO 27001 certified 24x7 TSC
� Essentials, Advanced and Ultimate service tiers � Delegate responsibility for just your mission critical
infrastructure or outsource the entire stack For organisations looking to continue supporting their own environment, but wish to call upon a third-line escalation service in the event of a P1 emergency or when an issue arises which lies outside of their comfort zone, Ultima offer a flexible, unified token-based reactive support service. Designed to provide remote technical investigation, guidance and advisory services, it provides you with the confidence to take action.
� Designed to provide a low-cost safety net, this contract is the best introduction to our technical team
� Access to three tiers of support, covering standard and enhanced product sets, from 9-5 to 24x7
� A simple 12 month agreement. Consumption-based pricing, with the ability to top up at any time
Our Managed Services
INTELLIGENT SERVICE DESK
PATCH AND COMPLIANCE
MISSION CRITICAL SUPPORT
TOKEN BASED SUPPORT
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Business Transformation
Our Intelligent Automation services are focused on helping you achieve more from your investment, your workforce, and your data. We believe that the digitalisation of your organisation is a journey which will advance over many months andpossibly years, but in order to move forward, the right foundations need to be in place.
Process OptimisationA key part of any business transformation is the processes themselves. Rather than automating inefficient and outdated processes, our Business Process Analysts will work with your internal subject matter experts on process improvement and optimisation to ensure they’re primed for automation.
Process AutomationRPA uses software robots to emulate how a user interacts with systems and applications through native user interfaces. Ultima is able to provide end-to-end services from building a pipeline process for automation, to RPA development, all the way through to 24x7 monitoring, maintenance and support.
Making IA / RPA accessible to small to medium enterprises is key to unlocking the benefits associated with workforce transformation. Ultima has adopted these techniques to gain efficiencies across our Sales and Managed Service divisions, for the benefit of our customers. Amyn Jaffer, Head of Consulting, Automation
Intelligent AutomationUltima are able to leverage the Azure platform to integrate Microsoft Cognitive Services, AI and data analytics with RPA to broaden your automation reach and ensure you’re getting the best ROI. Injecting intelligence such as reading invoices, understanding the tone of emails and recognising faces in photos can springboard your automation efforts.
Business IntelligenceData sits at the core of business transformation providing insights which help with critical decision-making and trend analysis. Our Technical Consultants and Business Analysts will work together to ensure your data is relevant and accessible before combining it to provide dashboards and visualisations to transform the way you see your business.
Autonomous Edge Autonomous Cloud
Cloud Support 24x7 Monitoring, OS
Support, Troubleshooting, Service Dashboards, Best Practice Analytics, Service
Health Reporting
Product FulfilmentMicrosoft 365 CSP Platform, Billing and Subscription, Devices from HP & Microsoft
IT Service ManagementITSM Platform, ITIL v3 Services
Framework, including end-to-end Strategy, Design, Transition,
Operations
Enablement Roadmapping, Architecture and Design, Cloud Enablement and Migration Workspace Advisory Services
SecurityIdentity, Device, Data and
Perimeter Dashboards (Security), Anomaly Detection, Security
Analytics, Best Practice
ManagementService & License Optimisation, Cost Containment, Identity, Device, Application and Data Lifecycle Anti-Virus, Patching, Compliance and Backup
Cloud Support 24x7 Monitoring, OS Support,
Troubleshooting, Cloud Networking Support, Service Dashboards, Log Collection,
Service Health Reporting
Product FulfilmentCSP Platform, Billing and Subscription, Consumption Reporting, Self-Service, Ticket Analysis, Licensing Support, CSP Newsletter, Usage Optimisation and Service Catalogue
IT Service ManagementITSM Platform (ServiceNow), ITIL v3
Services Framework, including end-to-end Strategy, Design,
Transition, Operations
Enablement Roadmapping, Architecture and Design, Cloud Migration, IaaS to PaaS Migration, and Cloud Advisory Services
SecurityNext Gen Firewall, Intrusion Detection
and Prevention, Dashboards (Security), Anomaly Detection, Security Analytics, Best Practice, Cloud security and Event
Management
ManagementOptimisation, Cost Containment, Workload Provisioning, Anti-Virus, Patching and Compliance, PaaS and IaaS Backup, Dashboards and Reporting
Fulfilment ITSM
Cloud support
Ena
blem
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Management Security
Fulfilment ITSM
Cloud support
Ena
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Management Security
No matter where your place of work happens to be, Autonomous Edge has you covered. We bring together a range of the latest devices and services to deliver a full-lifecycle, modern EUC solution that empowers employees to do their best work.
We have developed an Autonomous Cloud platform, bundling Azure CSP, 24x7 operational tasks and technical enablement into a monthly per service subscription fee, so you can focus on innovation and delivering better business outcomes.
0333 015 8000 [email protected]
Head OfficeGainsborough House
Manor Park, Basingstoke RoadReading, Berkshire, RG2 0NA
© 2019 Ultima Business Solutions. All rights reserved. This document may not be reprinted, reproduced, copied or used in whole or in part by any means without the prior written consent of Ultima Business Solutions. All product names, logos, and brands are property of their respective owners. All company, product and service names used in this document are for identification purposes only.
Tier One Partnerships
Ultima operate in the space between vendors and our customers. This allows us to provide impartial advice, deliver turn- key and bespoke solutions, as well as offer a range of managed services. Below, you will find a list of our Tier 1 vendors.
Aside from our Strategic and Tier 1 partnerships, we can also source solutions from over 200 technology vendors and are able to transact 1,000s of products, so whatever your requirements include, ask us for a quote!
Wider Technology Partnerships