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Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 © Fujitsu Services 2005 Creative Tensions in Healthcare Provision Dr Lester Russell Chief Medical Officer, Fujitsu

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Page 1: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

Royal College of Radiologists PACS & Teleradiology Group

15th November 2005

© Fujitsu Services 2005

Creative Tensions in Healthcare ProvisionDr Lester RussellChief Medical Officer, Fujitsu

Page 2: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

2 © Fujitsu Services 2005

“I need someone expert in the art of extreme torture – do you know PowerPoint?”

Page 3: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

Royal College of Radiologists PACS & Teleradiology Group

15th November 2005

© Fujitsu Services 2005

Standardisation

Interconnection

Personalisation

Page 4: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

Royal College of Radiologists PACS & Teleradiology Group

15th November 2005

© Fujitsu Services 2005

What’s happening

in England?

Page 5: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

5 © Fujitsu Services 2005

What’s happening in England?

“No, the computers are up. We’re down.”

Page 6: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

6 © Fujitsu Services 2005

The Five Clusters

•The programme has divided the country into five geographical areas, or "Clusters".

•A Local Service Provider (LSP) has been appointed to implement IT systems for the NHS in each Cluster

Key

Cluster LSPMain Health Systems

Supplier

Southern Fujitsu Cerner

London CCA IDX

North East Accenture iSoft

Eastern Accenture iSoftNorth West & West

Midlands CSC iSoft

Page 7: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

7 © Fujitsu Services 2005

Southern Cluster

12

3

4

5

67

There are 7 Strategic Health Authorities in

the Southern Cluster:1. Kent & Medway

2. Surrey & Sussex

3. Thames Valley

4. Hampshire & Isle Of Wight

5. Avon, Gloucestershire & Wiltshire

6. Dorset & Somerset

7. South West Peninsula

Page 8: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

8 © Fujitsu Services 2005

Basic Demographics

The Southern Cluster includes:• 81 primary care trusts • 63 hospital trusts • 35 social services

Organisation Type Cluster Total

Acute Teaching Trusts 5

Large Acute Trusts 12

Medium Acute Trusts 17

Small Acute Trusts 7

Acute Specialist Trusts 3

Mental Health &

Community

19

Primary Care Trusts 81

Ambulance Trusts 12

Total 156

Page 9: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

© Fujitsu Services 2005

PACS Deployment – Overall Status – 4th November

• 40 Initial Engagement Meetings completed

• Live Services:• West Dorset – PACS

• Salisbury – PACS + locally-hosted RIS

• Maidstone & Tunbridge Wells – CR / MasterPage / Printers

• Dartford & Gravesham – CR / MasterPage + Data Centre-hosted RIS

• Poole – CR

• Milton Keynes – PACS

• James Paget (EEM Cluster) – PACS

• PACS Cluster Data Store – fully operational (6,089,130 images at 4 th November)

• RIS Data Centre Applications and Databases – operational (4 SHA domains in use)

• James Paget – data centre connection 2nd November

• Royal Surrey – RIS commenced service on 4th November

• Poole – RIS 7th November

• Gloucester – RIS 7th November

• Dartford & Gravesham – PACS 8th November

Page 10: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

© Fujitsu Services 2005

• Equipment delivered and implementation proceeding at:• East Kent, Ashford & St Peter’s, Gloucestershire, Plymouth Academy,

Royal Surrey, Royal Cornwall

• Equipment on order for:• NOC, North Hampshire, Maidstone & Tunbridge Wells, Plymouth,

Brighton & Sussex (frozen), East Somerset, UHCW (NWWM Cluster), Medway

PACS Deployment – Overall Status – 4th November

Page 11: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

11 © Fujitsu Services 2005

Service Status

Cumulative Images

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

Page 12: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

12 © Fujitsu Services 2005

Mission

The role of Fujitsu as a Local Service Provider (LSP) is to

enable healthcare organisations to improve and maintain health.

Page 13: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

13 © Fujitsu Services 2005

Health productivity – the critical quotient

$max

Page 14: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

14 © Fujitsu Services 2005

Health productivity – the critical quotient

€max

Page 15: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

15 © Fujitsu Services 2005

Health productivity – the critical quotient

¥max

Page 16: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

16 © Fujitsu Services 2005

Health productivity – the critical quotient

£max

Page 17: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

17 © Fujitsu Services 2005

Healthcare productivity

The people of the UK should not be asking, “How many events for the pound?” but rather, “How much health for the pound?”

Donald Berwick - President, Institute for Healthcare Improvement, Cambridge MA

Measuring NHS productivity - BMJ Vol. 330 30th April 2005

Page 18: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

18 © Fujitsu Services 2005

Healthcare productivity

“In five years’ time, you will be your data.”

Prof. Martin Severs – Chairman, Information Standards Board

Page 19: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

19 © Fujitsu Services 2005

Enabling change - achieving health benefits

Smart deployment of IT systems

Service redesign

Realisation of health benefits

Page 20: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

20 © Fujitsu Services 2005

Enabling change - achieving health benefits

Smart deployment of IT systems

Service redesign

Realisation of health benefits

Modernisation

Page 21: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

Royal College of Radiologists PACS & Teleradiology Group

15th November 2005

© Fujitsu Services 2005

Standardisation

Interconnection

Personalisation

Page 22: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

22 © Fujitsu Services 2005

Future trends

Standardisation vs.

Localisation

Page 23: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

23 © Fujitsu Services 2005

Future trends

Localisation“Our National Health Service is also a very local health service – and therein lies one of its key strengths.…what works in one place may not necessarily work in another. The local challenge is to shape services to match the characteristics, needs and priorities of the communities they support….”John Reid, Secretary of State for Health

Our NHS – Where Next? South West Peninsula Strategic Health Authority 2004

Page 24: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

24 © Fujitsu Services 2005

Future trends

Standardisation

•Patient confidence•Medical risk•Medico-legal risk•Transfer of data •Care across different settings and by different providers

Page 25: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

Royal College of Radiologists PACS & Teleradiology Group

15th November 2005

© Fujitsu Services 2005

Standardisation

Interconnection

Personalisation

Page 26: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

26 © Fujitsu Services 2005

Future trends

Interconnection vs.

Fragmentation

Page 27: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

27 © Fujitsu Services 2005

Future trends

Fragmentation of providers•Purchaser/provider split•Paid-for (but not necessarily provided-by) the NHS•NHS as a commissioner•Increased competition

Page 28: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

28 © Fujitsu Services 2005

“If you don’t like change, you’re going to like irrelevance even less.”

General Eric Shinseki, Chief of Staff, US Army

Page 29: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

29 © Fujitsu Services 2005

Future trends

Interconnection •Home-care, primary, secondary and tertiary care•Scheduled and unscheduled•Urgent care and planned care•Healthcare, social care and education

Page 30: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

Royal College of Radiologists PACS & Teleradiology Group

15th November 2005

© Fujitsu Services 2005

Standardisation

Interconnection

Personalisation

Page 31: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

31 © Fujitsu Services 2005

Future trends

Personalisation vs.

Commoditisation

Page 32: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

32 © Fujitsu Services 2005

Future trends

Comparative clinical outcomes analysis•Away from block contracts•Towards Payment by Results (PBR) - really payment by activity•Through Practice Based Commissioning (PBC)•To payment by outcome

Page 33: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

33 © Fujitsu Services 2005

Future trends

Commoditisation•Robust measures of quality •Quality comparisons•Value-for-money approach to commissioning •Personal health choices driven by quality

Page 34: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

34 © Fujitsu Services 2005

Future trends

Personalised care•Away from secondary care organisations’ menu-driven approach •Towards primary care organisations, as a proxy for patient-driven care •To patient making choices – including out-of-hospital care

Page 35: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

35 © Fujitsu Services 2005

National and regional healthcare

The enduring functional unit of the NHS is the referral network

which surrounds the patient.

Page 36: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

36 © Fujitsu Services 2005

Key point summary

1. Standardisation – Consistency of service, transferability of data.

2. Localisation – Services which are responsive to local needs.

3. Interconnection – Care is deliverable in different settings.

4. Fragmentation – Competition amongst providers.

5. Personalisation – Care packages tailored to the individual.

6. Commoditisation – High quality, low cost, high modularity.

Page 37: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

37 © Fujitsu Services 2005

Advances in technology Ray Kurzweil NewScientist.com 24 September 2005

Page 38: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

38 © Fujitsu Services 2005

Advances in technology

“We won’t experience 100 years of technological advance in the 21st century; we will witness in the order of 20,000 years of progress when measured by the rate of progress in 2000, or about 1,000 times that achieved in the 20th century”

Ray Kurzweil, Inventor and writer

Page 39: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

39 © Fujitsu Services 2005

“..and that’s why we need a computer.”

Page 40: © Fujitsu Services 2005 Royal College of Radiologists PACS & Teleradiology Group 15 th November 2005 Creative Tensions in Healthcare Provision Dr Lester

40 © Fujitsu Services 2005