05 danamon ar 09 eng - corporate social responsibility

2009 Annual Report PT Bank Danamon Indonesia Tbk232

Corporate Social Responsibility

My Clean, Healthy and Prosperous Market 235.

Danamon Go Green 243.

Relief, Recovery and Reconstruction

Program 251.

05.

2009 Annual Report PT Bank Danamon Indonesia Tbk 233



CORPORATE SOCIAL

RESPONSIBILITY


Because a large part of Danamons revenues is derived

from the mass-market segment, we place special

emphasis to form partnerships with members and leaders

of our local communities, to help improve the overall

quality of life, health and economies of these communities.

A Helping Hand

Through our Yayasan Danamon Peduli (Danamon Care Foundation), a non-

WYV[VYNHUPaH[PVU[OH[^ HZMVYTLKPUMVY[OLZVSLW\YWVZLVMJHYY`PUNV\[+HUHTVUZ*VYWVYH[L:VJPHS9LZWVUZPIPSP[`*:9WYVNYHTZ+HUHTVULUNHNLZ SVJHS JVTT\UP[PLZ PU ZWLJPJ PUP[PH[P]LZ ;OLZL WYVNYHTZ HYLZPTWSL[V\UKLY[HRLWYV]PKLPTTLKPH[LHUK[HUNPISLILUL[ZKYH^T\S[PZ[HRLOVSKLYZHUKHYLZLSMZ\Z[HPUPUNPUUH[\YL

;^ V Z\JO WYVNYHTZ [OH[ OH]L YLJLU[S` KYH^U UH[PVUHS HUK PU[LYUH[PVUHSH[[LU[PVUHYL4`*SLHU4HYRL[HUK+HUHTVU.V.YLLUVYNHUPJ^HZ[LMLY[PSPaLY ;OL YZ[ PZ HU PUP[PH[P]L I` +HUHTVU [V PTWYV]L [OL V]LYHSSJSLHUSPULZZ VM [YHKP[PVUHS THYRL[Z ;OL ZLJVUK JVSSLJ[Z HUK JVU]LY[ZVYNHUPJ^HZ[LPU[VJVTWVZ[[VIL\ZLKHZVYNHUPJMLY[PSPaLYZ

My Clean, Healthy and Prosperous Market

number of activities in My Clean, Healthy and Prosperous Market program that were under taken throughout 2009.

1,219

2009 Annual Report PT Bank Danamon Indonesia Tbk

CORPORATE SOCIAL

RESPONSIBILITY

In My Clean Market program, Danamon

LUNHNLZ ZLSSLYZ HUK Z[HSS VÛLYZ PU[YHKP[PVUHS THYRL[Z [V PTWYV]L [OLNLULYHS JSLHUSPULZZ VM [OL [YHKP[PVUHSTHYRL[Z;OLZLPU]VS]LHTVUNV[OLYZYLUV]H[PUNJSLHU SH[YPULZWSHJPUNJVUISVJRZ VU WH]LTLU[ HUK THUHNPUN^HZ[LWYVWLYS `

In the Danamon Go Green program,

+HUHTVUWYV]PKLZHZPTWSLLHZ`[VVWLYH[L JVTWVZ[PUN \UP[ [OH[ YLHKPS`[\YUZ VYNHUPJ ^HZ[L PU[V OPNO X\HSP[`JVTWVZ[ MLY[PSPaLYZ ;OL JVTWVZ[PUNMHJPSP[` WYV]PKLZ H YLHK` V\[SL[ MVYVYNHUPJ ^HZ[L NLULYH[LK I` THYRL[Z[HSS VÛLYZ HUK HYL JVSSLJ[LK VU HKHPSÌHZPZ

0U [OYLL `LHYZ IV[O WYVNYHTZ OH]LNHPULK ^PKL H[[LU[PVU )` LUK the My Clean Market program had 803

THYRL[ WHY[PJPWHU[Z PU WYV]PUJLZHJYVZZ 0UKVULZPH HUK THKL P[ PU[V[OLVMJPHSYLJVYKZIVVRVM0UKVULZPH4


YLNLUJPLZI`LUK ,HJOVM[OLZLJVTWVZ[PUN\UP[ZJVU]LY[ZHUH]LYHNLVM [VUZ PU[V RN [V H [VU VMJVTWVZ[ MLY[PSPaLYZ KHPS ` ;OYV\NOV\[ HSS VM [OLZL JVTWVZ[PUN \UP[ZJVU]LY[LK[VUZVMVYNHUPJ^HZ[LPU[V[VUZVMOPNOX\HSP[`JVTWVZ[MLY[PSPaLYZ(SSVM[OLZLJVTWVZ[PUN\UP[ZOH]LHSZVPTWYV]LK[OLYH[PUNVMLHJOYLNPVUHS NV]LYUTLU[ PU [OLPY (KPW\YHZJVYLMVYT\UPJPWHSJSLHUSPULZZ

0U +LJLTILY [OL +HUHTVU .V.YLLU WYVNYHT ^VU PU[LYUH[PVUHSYLJVNUP[PVU^OLUP[NHYULYLK[OL))*>VYSK *OHSSLUNL (^HYK HZ YZ[Y\UULY\W PU [OL ^VYSK^PKL JVU[LZ[During the same year, this program

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VM [OL


CORPORATE SOCIAL

RESPONSIBILITY

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;OLYLHYLV[OLYRL`Z[HRLOVSKLYZ^OVZLYVSLZ HYL LX\HSS` PUKPZWLUZHISL [V [OLZ\JJLZZVM+HUHTVU*:9WYVNYHTZMVYPUZ[HUJL[OL0UKVULZPHU)PV[LJOUVSVN`9LZLHYJO0UZ[P[\[LMVY,Z[H[L*YVWZ[OL:PSP^HUNP


No. PROVINCE ProvidingSanitary

Equipments

HostingFree Health

Check

Renovate/Build Public

Toilets

Painting of Facilities

and Planting Trees

Improvingother Infra-structures

Total

ACTIVITIES

5(+ 5VY[O:\TH[YH >LZ[:\TH[YH 1HTIP 9PH\ :V\[O:\TH[YH 9PH\ )LUNR\S\ )HUNRH)LSP[\UN 3HTW\UN +201HRHY[H )HU[LU >LZ[1H]H *LU[YHS1H]H +0@VN`HRHY[H ,HZ[1H]H )HSP >LZ[2HSPTHU[HU :V\[O2HSPTHU[HU *LU[YHS2HSPTHU[HU ,HZ[2HSPTHU[HU >LZ[5\ZH;LUNNHYH :V\[O:\SH^LZP >LZ[:\SH^LZP *LU[YHS:\SH^LZP :\SH^LZP;LUNNHYH 5VY[O:\SH^LZP .VYVU[HSV 4HS\R\ 5VY[O4HS\R\ >LZ[7HW\H 7HW\H

;V[HS

9LSPLM9LJV]LY`HUK9LJVUZ[Y\J[PVU7YVNYHT


CORPORATE SOCIAL

RESPONSIBILITY

Survey Result on Benefit for Local Governement

)LPUNHZZPZ[LKPUPTWYV]PUNTHYRL[MHJPSP[PLZ )L[[LYYLSH[PVUZOPW^P[O+HUHTVU )LPUNOLSWLKPULK\JH[PVUJVTT\UP[ÌLH^HYLHIV\[JSLHUSPULZZ )LPUNHZZPZ[LKPUHJOPL]PUNNV]LYUTLU[WYVNYHT )LPUNHZZPZ[LKPULUOHUJPUNNV]LYUTLU[ZWVZP[P]LYVSLPU[OLJVTT\UP[` 6[OLY

26%429

25%424

17%277

14%242

12%204

6%98

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(Z\Y]L`VM+:7\UP[ZOHZILLUundertaken to measure stakeholders

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-VYYLSH[LKNV]LYUTLU[VMJLZZ\JOHZ +PUHZ 7HZHY 6MJL VM 7\ISPJ4HYRL[HUK+PUHZ2LILYZPOHU6MJLVM 7\ISPJ /`NPLUL [OL 4` *SLHU4HYRL[WYVNYHTOHZOLSWLKPTWYV]LTHYRL[ PUMYHZ[Y\J[\YL IYV\NO[


Danamon Go GreenMy Clean, Healthy and Prosperous Market


Survey Result on Benefit for Danamon Branches

As a promotional event )L[[LYYLSH[PVUZOPW^P[OJVTT\UP[` )\PSKH^HYLULZZHUKJHYPUNYLSH[PVUZOPWHTVUNLTWSV`LL :\WWVY[+HUHTVUZI\ZPULZZ 0UJYLHZLJ\Z[VTLYSV`HS[` 6[OLY

29%548

24%480

17%338

17%328

10%203

3%65

TLTILYZVM[OLTHYRL[JVTT\UP[PLZJSVZLY [V [OL ZVJPHS^LSMHYL [HYNL[ZZL[I`[OLZLNV]LYUTLU[VMJLZHUKTHKL [OL [HZR VM JVTT\UPJH[PUN[OLPTWVY[HUJLVMW\ISPJJSLHUSPULZZeasier.

-VY [OL +:7 \UP[Z [OL 4` *SLHU4HYRL[ WYVNYHT OHZ WYV]LU [V ILHU LMMLJ[P]L THYRL[PUN [VVS HUKOLSWLK MVZ[LY NVVK YLSH[PVUZ ^P[OL]LY`VUL PU [OLTHYRL[JVTT\UP[ `0UHKKP[PVU[OLWYVNYHTPZWLYJLP]LK[VOH]LZ\WWVY[LK[OL+:7I\ZPULZZPUJYLHZLK KLI[VYZ SV`HS[ ` HUKPUZ[PSSLK H NYLH[LY JHYPUN H[[P[\KLHTVUN+:7WLYZVUULS

My Clean, Healthy & Prosperous Market

Volunteers

2007 2008 2009

Markets

Donations

(Rp billion)

10,219

803

4.6

9,521

737

5.311,194

1,111

6.6




*69769(;,:6*0(39,:765:0)030;@


The first national evaluation meeting on the Danamon

Go Green program was held on 16-17 December 2008

in Bantul, Yogyakarta, attended by 31 regional governments

and officially openned by the Governor of Yogyakarta, Sri

Sultan Hamengkubuwono X. All parties agreed on the use

of the balanced scorecard to measure the key performance

indicators of the program.

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(K]HUJLK[YHPUPUNVURUV^SLKNLTHUHNLTLU[HUKVUSPULYLWVY[PUN^ LYL\UKLY[HRLU^P[O SVJHSNV]LYUTLU[ZYLWVY[PUN[OLPYWYVNYLZZVUHYLN\SHYIHZPZ

;OLZLJVUKUH[PVUHS L]HS\H[PVUTLL[PUNVU [OL+HUHTVU.V.YLLU^HZOLSKVU 5V]LTILY PU )HUK\UNHU :LTHYHUN *OHPYLK I` [OL .V]LYUVY VM*LU[YHS1H]H)PIP[>HS\`V [OLTLL[PUN^HZH[[LUKLKI`WHY[PJPWHU[Z MYVTYLNLUJPLZ

Danamon Go Green

Key Performance Indicators are used in Danamon Go Greens Balanced Scorecard to measure the programs impact and sustainability

14


Balanced Scorecard to Measure Impact and Sustainability of Danamon Go

Green

;OL)HSHUJLK:JVYLJHYKTL[OVKPZ\ZLK[VTVUP[VYRL`WLYMVYTHUJLPUKPJH[VYZPU [OLHYLHZVMTHYRL[PUNWYVK\J[PVUJVTWVZ[X\HSP[ `O\THUYLZV\YJLZHUK[OLJVTTP[TLU[ VM SVJHS NV]LYUTLU[ H\[OVYP[PLZ :\JJLZZ PZ PUKPJH[LK I` [OL JVSV\YNYLLU ;OL NYLLULY [OL ZJVYLJHYK [OL TVYL Z\JJLZZM\S [OL WYVNYHT PZ ILPUNimplemented.

,HJOTVU[O WYVNYLZZ YLWVY[Z HYL ZLU[ I` [OL SVJHS H\[OVYP[PLZ [V IL WYVJLZZLKH[ [OLRUV^SLKNLTHUHNLTLU[JLU[YLVM [OL+HUHTVU7LK\SP6MJL,]LY` [OYLLTVU[OZYLWSPLZHYLZLU[IHJR[V[OLSVJHSH\[OVYP[PLZJVTWHYPUN[OLPYHJOPL]LTLU[Z^P[O V[OLYZ ;OLZL HJOPL]LTLU[Z HYL JH[LNVYPaLK HZ KHYR NYLLU PM [OL` HJOPL]LVM270ZTLKP\TNYLLUMVYHUKSPNO[NYLLUMVYSLZZ[OHU

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*69769(;,:6*0(39,:765:0)030;@


+HUHTVU.V.YLLU4`*SLHU/LHS[O`HUK7YVZWLYV\Z4HYRL[

Total Waste Processed

600

500

400

300

200

100

0

Total (Tons)

Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Dec-09

98 102

143

99101115120110119

8667

156216

256

449 449 453

420 415

351

315

309

446

414

;OLMVSSV^PUN[HISLZOV^Z[OLHTV\U[VM^HZ[L[OH[^HZWYVJLZZLKHUKJVU]LY[LKPU[VJVTWVZ[


No. Standard Measurements Indicators

1. Success and sustainability of program 1. Reduction of waste dumped in Final Disposal Site

2. Compost production reaches Break Even Point

3. Distribution reaches communities and local government

4. Local government or community independently replicates programs in

other markets or communities using their own budget

2. Added values of high quality compost 5. Laboratory test results of the compost meet National Industry

for the consumers Standard

6. Local government develops demonstration plots using the compost

3. Efficient and professional production 7. Waste separation done at the market traders level

process and management 8. Machine breakdown/other obstacles can be handled without

interrupting the production process

9. Production and distribution recorded daily in logbook

10. Monthly report sent monthly to Danamon Peduli Foundation and

local government heads

11. Communication with Danamon Peduli Foundation done through e-mails

4. Commitment from local government, capable 12. The program is incorporated into Local Governments strategic plan;

human resources, and sustainable compost purchasing and program replications are budgeted in the local

learning process governments state budget

13. Program manager and operators on the field have necessary capabilities

14. Lessons learned and best practices are disseminated to various

multi stakeholders

INDICATORS OF SUCCESS AND SUSTAINABILITY FOR DANAMON GO GREEN PROGRAM

4VYLV]LY [OLIHSHUJLKZJVYLJHYKTLHZ\YLTLU[ YLZ\S[Z [OH[ HYLHS^H`ZWYLZLU[LKPU [OLJVU]LU[PVUOLPNO[LUHZLUZLVMOLHS[O`JVTWL[P[PVUHTVUN[OLWHY[PJPWHU[Z^OPJOTHRLZ[OLWYVNYHT]LY`L_JP[PUNMVYLHJOSVJHSNV]LYUTLU[[VTHRLJVU[PU\V\ZPTWYV]LTLU[Z[V[OLWYVNYHT;OLMVSSV^PUN[HISLOPNOSPNO[Z[OLPUKPJH[VYZVMZ\JJLZZHUKZ\Z[HPUHIPSP[`VM[OLWYVNYHT

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MLY[PSPaLYZLHJOZ[HSRJHU`PLSK\W[VYPJLNYHPUZ(IK\S9HZ`PK*VVYKPUH[PUN(NYPJ\S[\YHS4LU[VYVM7YVIVSPUNNV9LNLUJ `



*69769(;,:6*0(39,:765:0)030;@

Breakdown of Achievements of Each Indicator as of October 2009

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:LSMUHUJLK YLWSPJH[PVU WSHU !\UP[Z

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:LNYLNH[PVUVM^HZ[LOHZILLUKVULH[[OL]LUKVYZP[LZ! \UP[Z

(IPSP[`[VOHUKSLTHJOPULIYLHRKVÛHUKV[OLYVWLYH[PVUHSWYVISLTZ! \UP[Z

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4VU[OS` YLWVY[ ZLU[ [V +HUHTVU7LK\SPHUK/LHKVMSVJHSNV]LYUTLU[! \UP[Z

*VTT\UPJH[PVUZ ^P[O +HUHTVU7LK\SP]PHLTHPS! \UP[Z

+HUHTVU.V.YLLU7YVNYHTLU[LYLKPU[V SVJHS NV]LYUTLU[ Z[YH[LNPJWSHUUPUN!\UP[Z

*HWHIPSP[` VM O\THU YLZV\YJLZ [VTHUHNL HUK VWLYH[L [OL WYVNYHTWYVMLZZPVUHSS`! \UP[Z

)LZ[ WYHJ[PJLZ HUK SLZZVUZ SLHYULK[V IL ZOHYLK ^P[O V[OLYZ! \UP[Z

Local Government Financial Commitments to Support Danamon Go Green

2009

SVJHSNV]LYUTLU[ZOH]LWSLKNLK[VLUZ\YL[OLZ\Z[HPUHIPSP[`VM[OL+HUHTVU.V.YLLUWYVNYHTHZZOVÛVU[HISLVUWHNL!

Challenges Faced by Local Government/Management of Danamon Go Green

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+HUHTVU.V.YLLU4`*SLHU/LHS[O`HUK7YVZWLYV\Z4HYRL[


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MLY[PSPaLY *OHUNLPUILOH]PVYPUZLWHYH[PUNVYNHUPJHUKPUVYNHUPJ^HZ[LH[[YHKP[PVUHS

markets

*VTWL[P[PVU^P[ONV]LYUTLU[Z\IZPKPaLKVYNHUPJMLY[PSPaLYZ! ;OL.V]LYUTLU[Z\IZPKPaLZ9WWLYRNVMMLY[PSPaLYZMYVTSHYNLMHJ[VYPLZ

I`I\`PUN[OLPYMLY[PSPaLYZH[9WWLYRNHUKZLSS[OLZLMLY[PSPaLYZ[VMHYTLYZH[9WWLYRN

Key Success Factors of Danamon Go Green

=LY`OPNOSL]LSVMJVTTP[TLU[ZMYVT SVJHSNV]LYUTLU[ZHZ[OL`ZLL[OH[ZLSMZ\MJPLUJ`PUMLY[PSPaLYZOV\SKILI\PS[H[JVTT\UP[`SL]LS[VV]LYJVTLZJHYJP[`VMMLY[PSPaLY

3VJHS NV]LYUTLU[Z HWWYLJPH[PVU MVY +HUHTVU 7LK\SPZ ^H` VM TVUP[VYPUNL]HS\H[PUNHUKJVHJOPUN[OLT[VPTWYV]L[OLPYWLYMVYTHUJL

Regency/Municipality Commitments

)HU[\S 9LWSPJH[PVUPUTHYRL[Z7HJP[HU 9LWSPJH[PVUPUTHYRL[Z.YVIVNHU 9LWSPJH[PVUPUSVJH[PVUZ2LUKHS 6WLYH[PVUHSJVZ[PUSVJH[PVUZ2V[H7YVIVSPUNNV 6WLYH[PVUHSJVZ[PTWYV]L\UP[ZMHJPSP[P`2HI7YVIVSPUNNV *VTWVZ[W\YJOHZL"YLWSPJH[PVUPU7H`HR\TI\O 6WLYH[PVUHSJVZ[7LTHSHUN ;VJVTWSL[LHUKPTWYV]L\UP[ZMHJPSP[`)HYY\ 6WLYH[PVUHSJVZ[:VWWLUN 6WLYH[PVUHSJVZ[1LWHYH 6WLYH[PVUHSJVZ[KL]LSVWWYVNYHTKLTWSV[7LRHUIHY\ 6WLYH[PVUHSJVZ[KLTWSV[W\ISPJ[YHPUPUN:V\[O;HWHU\SP 9LWSPJH[PVUPUSVJH[PVUZ;HUQ\UN)HSHP )\PSKPUNYLUV]H[PVUJVTWVZ[PUN\UP[2SH[LU 6WLYH[PVUHSJVZ[)P[\UN 6WLYH[PVUHSJVZ[



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Innovations in Compost Production:

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Innovation on Compost Marketing:

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2009 plan as approved by the Board of Trustees:

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Highlights of 2009 Results:

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Relief, Recovery & Reconstruction Programs

the number of beneficiaries of Danamon Pedulis 3R Program up to December 20098,600

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Help Develop a Better Generation

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05 danamon ar 09 eng - corporate social responsibility

Documents

program yljlplk ol

thyrlzhss v

clean market program

prosperous market program

green program

hyk hz yzyuulyw pu ol

vm yhkl4pupzy

reconstruction program