1. 2 recruitment and retention of volunteer lay leaders: results of the follow-up survey prepared...
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Recruitment and Retention of Volunteer Lay Leaders: Results of
the Follow-Up Survey
Prepared by:Tamara H. Herrick
MaineHealth’s Partnership for Healthy Aging
Presented by:Laura Gottfried, LCSW
MaineHealth’s Partnership for Healthy Aging
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Overview
• Purpose of the Follow-Up Survey • Sample Description• Results• Conclusions/Lessons Learned
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Purpose of the Follow-Up Survey
• To gather information about recruitment and retention from the volunteers’ perspective.
• To use this information to help sites improve their recruitment and retention efforts.
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Methods• All Living Well for Better Health and MOB/VLL
Master Trainers and program coordinators were asked for leaders/coaches contact information.
• Two surveys were created using Survey Monkey.
• Survey was sent to all leaders/coaches via email and postal service.
• Data were collected, stored, and tabulated in Survey Monkey.
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Sample Description
• 133 LW leaders identified• At least one respondent from all but three of the 22 host
organizations (86% of sites) responded to the survey.• 130 MOB/VLL coaches identified
• At least one respondent from all but 6 of the 24 host organizations (75% of sites) responded to the survey.
• Response Rates:• 51 LW leaders completed the survey (38% response
rate)• 51 MOB/VLL coaches completed the survey (39%
response rate)
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Results: Leader Characteristics
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Leader Characteristics
• 51 Living Well for Better Health Leaders responded to the survey request.
• 51 MOB/VLL coaches responded to the survey request.
• 62% of Living Well Leaders had a chronic health condition.
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Leader Characteristics: Gender
8
92
4
96
0
20
40
60
80
100
Female Male
MOB/VLL
Living Well
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Leader Characteristics: Age Groups
2
16
56
18
80
4147
102
0
20
40
60
80
100
Under 25 25-50 51-65 66-75 Over 75
MOB/VLL
Living Well
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Leader Characteristics: Cross-Trained, Stipend, Paid Staff
18
712
29
4
57
0
20
40
60
80
100
Cross Trained Stipend Paid Staff
MOB/VLL
Living Well
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Leader Characteristics: Health Rating
0
10
38
52
28
64
26
0
20
40
60
80
100
Poor Fair Good Excellent
MOB/VLL
Living Well
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Leader Characteristics: How did you hear about MOB/VLL?
8%
6%
6%
21%
12%
21%
18% 8%Newsletter
Newspaper
RSVP
Word of Mouth
AAA
HMP
Employer
Other
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Leader Characteristics: What Motivated You?
27
7 8 4 8
58
2814
30
822
93
0
20
40
60
80
100
Help Others Help Themselves
Course Content
Previous Class Experience
Working with Seniors
Sr. Housing Employee
Required by employer
Other
MOB/VLL
Living Well
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Results: Class Experiences
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MOB Class Experiences: What Did You Like Best?
31%
6%
27%
8%
13%
8%
7%
Seeing participants gain confidence
Getting to know participants
Watching people becomeempowered
Watching participants becomingmore physically active
Helping participants be less fearful offalling
Have not led class
Other
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LWfBH Class Experiences: What Did You Like Best?
29%
14%3%
33%
7%14%
Seeing participants gainconfidence in managingtheir chronic conditionsGetting to knowparticipants
Watching people makehealthy lifestyle changes
Helping people learn howto help themselves
Have not facilitated class
Other
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Class Experiences: What was Most Challenging?
15
23
4
1012
29
10 10
15
3036
6
0
10
20
30
40
50
Facilitate notLead
Making Time Class Prep Coordinating Have not ledclass
Other
Per
cen
t
MOB/VLLN=47 LW N=33
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Class Experiences: Confidence in Facilitating Class
37
0
68
26
6
64
0
10
20
30
40
50
60
70
80
Totally/Very Confident Confident/SlightlyConfident
Not at All Confident
Per
cent MOB/VLL
LW
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Class Experiences: Confidence in Answering Health-Related Questions
40
0
79
15
6
60
0
10
20
30
40
50
60
70
80
90
Totally/Very Confident Confident/SlightlyConfident
Not at All Confident
Per
cent MOB/VLL
LW
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MOB Class Experiences: Confidence Leading Exercises and Assisting with Home Safety Checklist
86
14
0
87
13
00
20
40
60
80
100
Totally/VeryConfident
Confident/SlightlyConfident
Not at all confident
Per
cen
t
LeadingExercises
Assitingwith HomeSafetyChecklist
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LWfBH Class Experiences: Confidence Leading Action Planning and Assisting in Problem Solving
75
19
6
68
26
6
0
20
40
60
80
100
Totally/VeryConfident
Confident/SlightlyConfident
Not at all confident
Per
cen
t
LeadingActionPlanning
Assisting inProblemSolving
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Class Experiences: How Much has Leading MOB/VLL Influenced the Following:
2 2 0 0
28
53
19
5970
47
79
41
73
0
27
0
20
40
60
80
100
Sense of Accomplishment
Feel that you Have a Purpose
Can make a Positive Difference
Feeling about Your Health
Confidence in Managing Your Health
Pe
rce
nt
It's Worse
No Change
It's Better
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Class Experiences: How Much has Leading LWfBH Influenced the Following:
0 3 0 0
28
56
2634
72
44
71 66 64
0
36
0
20
40
60
80
100
Sense of Accomplishment
Feel that you Have a Purpose
Can make a Positive Difference
Feeling about Your Health
Confidence in Managing Your Health
Pe
rce
nt
It's Worse
No Change
It's Better
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Results: Support Received
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Support Received: Were Coach/Lay Leader Expectations Made Clear to You Prior to Training?
8498
0
20
40
60
80
100
Yes
Per
cent MOB/VLL (N=44)
LW (N=43)
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Support Received: Do You Receive Feedback?
58
78
0
20
40
60
80
100
Yes
Per
cent MOB/VLL (N=45)
LW (N=43)
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Support Received: How Would You Rate the Support?
10 8
36
46
6
17
31
46
0
20
40
60
80
100
Poor Fair Good Excellent
MOB/VLL (N=39)
Living Well (N=35)
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Support Received: How Often do You Attend Meetings?
139
13
24
40
27
14
44
33
0
10
20
30
40
50
Qua
rterly
Semi-A
nnual
ly
Don't Atte
nd
Not Offe
red
Oth
er
MOB/VLL (N=45)
Living Well (N=43)
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Barriers to My Continuation as a Lay Leader or Coach
2 4
42
3336
2 2
40
3328
0
10
20
30
40
50
Stipen
d
Reim
burs
emen
t
Time
None
Oth
er
MOB/VLL (N=43)
Living Well (N=43)
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Conclusions/ Lessons Learned
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Words From a Living Well for Better Health Lay Leader
“As a master trainer for Matter of Balance I am all to aware of training coaches and then now having a class to place them with soon after their training. Lose of interest and enthusiasm occur and life happens. It would be nice if the system could work together better in having a class awaiting the lay leaders soon after their training. The first class is always the hardest and getting your feet wet soon after training is the key.”
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Words From a MOB/VLL Coach
“I think that newly trained persons should be scheduled as soon as possible in assisting with a class to not lose motivation or remembering the training instead of being put on a waiting list for when needed.”
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Conclusions/ Lessons Learned
• There are differences between MOB and LWfBH volunteer lay leaders
• Lay Leaders from both programs have similar motivations for becoming leaders
• AAAs play an important role in recruiting new volunteer lay leaders.
• Ongoing engagement of MT with leaders and having classes to put people into is critical.
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Living Well for Better Health and MOB/VLL Contacts
• Laura Gottfried at [email protected]
• Healthy Choices at http://www.maine.gov/dhhs/oes/healthychoices/index.shtml
• Stanford University at http://patienteducation.stanford.edu/programs/cdsmp.html
• NCOA – (National Council on Aging) http://www.healthyagingprograms.org/