2 copyright © 2013 alcatel-lucent. all rights reserved. july 2013 opentouch conversation for iphone...

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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

July 2013

OPENTOUCH CONVERSATION FOR IPHONE R1.3PRODUCT PRESENTATION

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1. Release 1.3 Contents

2. Infrastructure

3. Graphical User Interface

4. Settings

AGENDA

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OpenTouch Conversation for iPhone – Product Presentation

Ed 01, July 2013

OpenTouch Conversation family is widening !

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RELEASE 1.3 CONTENTS

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• OpenTouch Conversation User eXperience

Graphical user interface (portrait mode only)

One business number

Multi-device call routing

• Always notified (voicemail, missed & conference)

• History (the Wall – per user & per timeslot)

• Office-like mid-call control (new call, hold, back & forth, supervised call transfer, ad-hoc conference, leave conference, end conference)

• More comfort during conversation (seamless switch device, both get & push)

• One-click to join a conference (audio)

• Private call capability

• Profile management as you desire (call routing & avatar change)

• Contact provisioning (all OpenTouch users, external corporate directory, local contacts (iOS contacts with over-the-air multi-device synchronization capability)

• Favorites

• Visual voice mail with file download

• Voicemail box disengage capability (no voicemail tab)

• Automatic fallback mode (make call)

OTC iPhone R1.3 - Main features

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• Security

Client authentication via login / password

Server authentication via certificates

Secure Web Services signaling (https) over 3G+ or WiFi

• Bluetooth support (via Alcatel-Lucent Partner Program)

Over-the-ear or over-the-head headset

Portable wireless speakerphone

• Languages

English, French, German, Italian, Spanish

• Platform requirements

OpenTouch Business Edition R1.3 MD1+ or OpenTouch MultiMedia Services R1.3 MD1+ and Reverse Proxy (Alcatel-Lucent Partner Program)

Apple iPhone 4, 4S or 5 with iOS 6.x+

• Connectivity

Cellular and network: 3G+ and Wi-Fi

Wi-Fi is strongly recommended when available (due to more & more mobile data network latency)

OTC iPhone R1.3 - Main features

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INFRASTRUCTURE

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Wireless network(2G /3G/4G)

Reverse Proxy

DMZHTTPS

HTTPS

Cellular mode

OpenTouch

Internet

PSTN

Voice

Web Services

OTC iPhone – Reverse Proxy use for secure access to OpenTouch UC&C

Voice over Circuit SwitchData over 3G+ or WiFi

REMINDER1. Wi-Fi is strongly recommended when available (due to more & more mobile data network

latency)2. 3G+ min (if active call under 2G data network, there is no more Web Services availability)

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GRAPHICAL USER INTERFACE

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OTC iPhone – Once launched, direct access to …

Missed events(filter)

The Wall

Contacts & Favorites

Dialer

Voicemail box if set

Conferences

(filter)

My Profile (settings)

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OTC iPhone – Once launched, be always informed about …

Current call routing profile

5 unread notifications in The Wall

Future event in

black color

Missed event in red color

2 unread voicemails

Favorite contact

Call historyper user,per time stamp

Phone presence

Local contactPast event in

grey color

Connection status

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OTC iPhone – Contacts & Favorites

Local & Favorite

attributes

Local attribute

only

Phone presence (busy or

available)

Contact list includes iOS local contacts + cache mechanism for

other handled contacts

Favorite filter

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OTC iPhone – Keypad

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OTC iPhone – New voicemail(s) look-up

Unread voicemail

Read voicemail

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OTC iPhone – Be notified about a new conference

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OTC iPhone – One click to join a conference

2

1

Active conference

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OTC iPhone – New missed call(s) look-upMissed filter

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OTC iPhone – Acknowledge one item in the Wall

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OTC iPhone – Delete one item in the Wall

Native gesture

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OTC iPhone – Change your call routing profile according to your context

Current profile isMy office devices

Details of the new selected profile

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OTC iPhone – User on The Wall with access to their corresponding details

3 windows

Priority given to History screen

when new event

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OTC iPhone – Local look-up is predictive

Local contact search also includes previous result(s)

(cache mechanism available)

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OTC iPhone – Corporate remote look-up

Predictive local result while ‘Search’ key is not pressed.Soon ‘Search’ pressed, corporate result appears (data consumption is under control)

Capability to search based on 2 char

strings

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OTC iPhone – Save corporate contact

Corporate contact Will be

Local contact

Edit Local contact to enrich it

(native app)

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OTC iPhone – iPhone behavior regarding ‘Make call’ & ‘Receive call’ in Cellular mode• Please, read this slide, very important

• ‘Make call’ & ‘Receive call’ are managed under a 3rd-party call control mechanism (3PCC) (OpenTouch server sets up & manages a communication relationship between two or more other parties)

• ‘Make call’ & ‘Receive call’ user stories are presented into the native dialer Some smartphones such as Android devices allow to intercept the OpenTouch call and

therefore, this call is automatically presented into our client for a natural user experience (up to now )

The iPhone device does not provide this capability. We cannot intercept the OpenTouch call, we need to use a pop-up notification in order to give access to our OTC client during conversation.Unfortunately, the user experience suffers from this drawback. Some recommendations:

User story context Advice

Single call Close pop-up notification. Use native dialer for direct access to native capabilities such as mute, speaker & keypad for

DTMF

Multiple calls Use pop-up notification. Use OTC clientto handle these multiple calls

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OTC iPhone – Pop-up notification settingALU recommends to

use‘Alerts’ style for

Notification

Combination ofthese 2 settings

gives this screenin Cellular mode

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OTC iPhone – Receive a call in Cellular mode

Call is presented into the native dialer (this is imposed by iPhone)• Either caller id is directly

presented if caller is a local contact

• Or caller id is received from OpenTouch server (our use case, see 2nd screen)

Close this pop-up in order to access Mute or

Keypad for DTMF or Speaker

This pop-up notification allows the user to manage the call into the OTC client or not according to her/his wish.Presentation of this pop-up is driven by an OTC client dedicated setting.

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OTC iPhone – Make a call from the Wall (scenario 1)

Direct call by pressing the badge (using the

displayed phone number)

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OTC iPhone – Make a call from the Stage (scenario 2)

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OTC iPhone – Make a call from the History (scenario 3)

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OTC iPhone – Make a call from the Contact Details (scenario 4)

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OTC iPhone – Mid-call services in Cellular modeCapabilities during a single conversation

iPhone gives no access to native audio capabilities

in Cellular mode !!!

‘New call’ for ‘Back & forth’,‘Supervised transfer’ and

‘Ad-hoc conference’ capabilities

Seamless switch device

Hold / Retrieve call

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OTC iPhone – Mid-call services in Cellular modeCapabilities during 2 conversations

Back & forth

Conference

Supervised transfer

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OTC iPhone – Mid-call services in Cellular mode Hold active call & back to the Wall to check something

1

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OTC iPhone – Ad-hoc audio conf in Cellular mode

2 windows

Call 1 establishedCall 2 to trigger

Call 1 establishedCall 2 in progress

Calls 1 & 2established

Calls 1 & 2merged

Addnew participants

when needed

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OTC iPhone – Get call in Cellular mode, action from Keypad tab only

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For example, call is active on

my business phone.Press this icon to get it

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OTC iPhone – Private call in Cellular mode

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Private call capability from

Contacts tab only

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SETTINGS

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OTC iPhone – My profile (settings)

Press to change your avatar

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2

1

2

4

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Pop-up notification enabled

Software version

Once signed out, check public & private FQDNs

and your credentials

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OTC iPhone – Change avatar

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OTC iPhone – Native Settings

Switch on if you note an increased

mobile data network latency

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QUESTIONS ?

THANK YOU

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2 copyright © 2013 alcatel-lucent. all rights reserved. july 2013 opentouch conversation for iphone...

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