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1Printed document is not controlled.

February 1, 2017 | Revision number 10

QUALITY MANUAL

ISO 9001:2015

February 1, 2017 | Revision number 10 Printed document is not controlled.



Quality Manual Table of Contents

Subject Section Page

Scope ................................................................................................................ 1.0 3

Mission Statement (Quality Policy) .................................................................. 2.0 3

Terms and Definitions ....................................................................................... 3.0 3

Context of the Organization ............................................................................. 4.0 4

Understanding the Organization and its Context ............................................ 4.1 4

Understanding the Needs and Expectations of Interested Parties ................ 4.2 4

Risk Assessment ............................................................................................... 4.3 5

Leadership ......................................................................................................... 5.0 5

Strategic Direction ............................................................................................ 5.2 6

Sequence & Interaction of Processes .............................................................. 6.0 7

Industrial PVF Processes .................................................................................. Appendix A 8

Integrated Processes ........................................................................................ Appendix B 9

Endries Processes ............................................................................................ Appendix C 10

WOLSELEYINDUSTRIALGROUP.COM



1.0 | Scope

The Wolseley Industrial Group offers a full line of industrial products, including pipe, valves, fittings, instrumentation, valve automation, fasteners and fabrication. In addition, Wolseley offers a comprehensive line of maintenance, repair, and operations (MRO) supplies and services, production components, including software, inventory control and dispensing. Through its network of branches, distribution centers and centralized support operatives, Wolseley Industrial Group serves the chemical, paper, shipbuilding, power, petroleum, mining, aerospace, biotechnology industries and Original Equipment Manufacturers (OEM).

The Wolseley Industrial Group Approved Manufacturers List (AML) is maintained and managed by the Product Integrity Department located at Ferguson Enterprises, Inc. Headquarters. Quality documents are controlled corporately by the WIG Quality Council. Local branches may utilize local approved suppliers and, when applicable, local documentation.

Design and development of products and services is not performed by the Wolseley Industrial Group; therefore, Clause 8.3 of the ISO 9001:2015 Standard is not applicable.

2.0 | Mission Statement (Quality Policy)

Wolseley Industrial Group’s Senior Management embraces these business values within our organization:

• Provide Customer Satisfaction

• Implement Continual Improvement

• Develop Quality People

3.0 | Terms and Definitions

• ADL - Associate Development Log

• ASC - AML Steering Committee

• BRANCH MANAGEMENT: WIG managers at branch level

• MMS - Metrology & Materials Services

• MRO - Maintenance, Repair, and Operations

• OEM - Original Equipment Manufacturer

• PDCA - Plan-Do-Check-Act

• P&L - Profit and Loss Statement

• PVF - Pipe, Valves and Fittings

• QMR’s - Quality Management Representatives”

• QMS - Quality Management System

• SENIOR MANAGEMENT: WIG Senior Level Management

• VMI - Vendor Managed Inventory

• WIG - Wolseley Industrial Group

• WNA AML - Wolseley North America, Approved Manufacturers List

• Provide Quality Products

• Implement Quality Processes



4.0 | Context of the Organization

4.1 | Understanding the Organization and its Context

The Wolseley Industrial Group strives to become the leading and preferred supplier of Industrial Pipe, Valves and Fittings (PVF), supplier for Industrial Maintenance, Repair, and Operations (MRO) and supplier to Original Equipment Manufacturers (OEM) in North America. Leading implies large market share and superior geographic coverage in all areas with concentrations of industrial PVF/MRO/OEM buying customers. Preferred implies that customers would rather do business with us, suppliers would rather have us distribute their products, and people would rather work for us than for our competitors.

The Wolseley Industrial Group encompasses multiple locations across North America. These locations are inherently focused on Industrial PVF and Industrial MRO supplies for industrial customers and/or products and services for OEM customers. Additionally, other unique services include vendor managed inventory (VMI) programs that focus on sourcing & managing materials and reducing non-value activities at the customer. The Wolseley Industrial Group is staffed with the most experienced, highly trained and competent people in our industry who receive ongoing continuing education for the latest products and technologies

Wolseley Industrial Group has chosen ISO 9001:2015 as the basis for our Quality Management System (QMS). Through the implementation of our Quality Management System, we will demonstrate our ability to meet customer requirements based on applicable business model illustrated in Appendices A, B and C.

Associates responsible for the Quality Management System will monitor and update information and data to determine its effectiveness at appropriate intervals. As improvements are identified and planned for considerations will be taken to ensure the integrity of the quality system is maintained. Planning for change will include understanding any associated risks or opportunities for the planned improvement. Resource needs such as; personnel & responsibilities, equipment and structural will also be identified.

4.2 | Understanding the Needs and Expectations of Interested Parties

WIG Interested Parties include:

• Our suppliers/manufacturers/vendors

• Our internal operation (Wolseley Industrial Group)

• Our customers

• Regulatory agencies

WIG will meet and monitor the needs and expectations through:

• Determining customer specific requirements

• Following our processes and procedures

• Contract compliance

• Customer and Supplier evaluations

• Internal communication (i.e. ADL)

• Management Review



4.3 | Risk Assessment

WIG management recognizes risk and opportunity within our business. The establishment of processes, whether automated or manual, and procedures address identified risk(s) and indicate steps taken to mitigate any risk(s) from impacting our interested parties. Risk and opportunity management is undertaken as part of our organization’s day-to-day operation to improve the effectiveness of our Quality Management System.

This is evident through:

• Risk Management of Outsourced Processes

• Inspectors and Inspection Processes

• Audits and Assessment

5.0 | Leadership

5.1

Senior Management is committed to implementing and developing the Quality Management System and this commitment is defined by our corporate policies and objectives. Senior management provides the leadership and governance to all activities related to the Quality Management System and provides support for the implementation and execution of processes to include but not limited to:

• Supporting the Quality Council and Quality Management System

• Resource Needs

• Profit and Loss Statement (P&L)

• Communicates corporate policies, goals & objectives

• Promote awareness of Risk Based Thinking

The Quality Management System is structured as such to represent the various levels of responsibility per the flow chart:

Senior Management

Quality Council

QMRs Quality Management Reps

ISO Reps Branch Management

Risk Management, Product Integrity, MMS, ASC

(AML Steering Committee)

• Product Integrity

• MMS Lab in Morrisville, NC

• Branch Specific QMS Components



Wolseley Industrial Group Management applies a Plan-Do-Check-Act (PDCA) cycle to the Quality Management System per illustration.

5.2 | Strategic Direction

Wolseley Industrial Group’s Senior Management demonstrates through leadership and commitment these business philosophies which are communicated to all levels within the organization through training and ongoing communication. Risks or opportunities associated with these philosophies are addressed by the appropriate WIG management:

• To develop collaborative relationships with our customers

• To be the premier customer-oriented supplier of value-added services

• To partner with vendors who help us meet our customers’ needs

• To provide a broad range of products and services to our customer base while striv-

ing to build and maintain customer loyalty.

• To continually improve our performance applying the latest technologies and

executing Quality Objectives to enhance our processes and strengthen our framework

• To operate with integrity and achieve our mission in an ethical manner

• To develop and maintain a Quality Management System

• To provide our associates with a work environment that promotes communication

and opportunities for personal growth and career development

• To conduct business responsibly and in a manner built on a culture of protecting the

health and safety of our associates and the public

• To make a contribution to our communities as individuals and as a company

• To succeed as a business and to provide a return to our shareholders

PLAN:

Establish the organizational context and strategies.

Determine regulatory and statutory requirements.

CHECK:

Review system and process performance data at Management Review Meetings to ensure QMS is aligned with company strategy.

DO:

Develop the policy and objectives. Provide resources and focus on

improving and achieving objectives. Address risk and opportunities.

ACT:

Identify and implement improvements to maintain

the integrity of the Quality Management System

LEADERSHIP



6.0 | Sequence & Interaction of Processes

CUSTOMER RELATED PROCESSES

Customer/Stakeholder

SUPPORT PROCESS

ASSESSMENT PROCESSES

ASSESSMENT PROCESSES

MANAGEMENT PROCESSES Planning for Quality

Quote/Order

Contract Review

Supplier Selection and Evaluation

Product & Process Planning

Incoming Inspection, Handling and Storage

Pulling and Preparing Product for Shipment

Delivery

Continual Improvement

Management Review

Evaluation of Risks and Opportunities

Product Evaluation

Communication

Training and Organizational Knowledge

Maintenance and Infrastructure to Include IT

Calibration

Document Control

Establish Quality Management System

Establish Objectives

Provides Resources

Determine Roles and Responsibilities

Internal Auditing

Non-Conformities and Corrective Action

Customer Feedback and Satisfaction

Analyze QMS Data



APPENDIX A | Industrial PVF

Process Process Input Process Outputs Responsibility for Process

Quality Management System

ISO 9001:2015 Standard Quality Manual Quality Council

Management Responsibilities

Management Review Meeting Minutes ISO Rep / Branch Management

Control of Documented Information Documents and Records ISO Rep / Branch Management

Quality Objectives Metrics ISO Rep / Branch Management

Competence and Awareness Associate Performance / Evaluation ISO Rep / Branch Management

Infrastructure and EnvironmentLocation Self Assessment / Maintenance Records

Branch Management

Internal Audits Internal Audit Checklist and Report QMR and/or Auditor

Organizational Roles Organizational Charts Corporate optional: QMR or Branch Level

Sales

Customer Requisition Sales Order Sales

Request for Quote Quote/Bid Sales

Customer Complaint Incident Report / CAR Sales / ISO Rep / Branch Management

Customer Service Information / Initiation of Action Sales / ISO Rep / Branch Management

Purchasing

Supplier Selection - AML (tier 1) AML PI & ASC (HQ)

Supplier Selection - Corporate (tier 2) Trilogie Vendor File Corporate Sourcing

Supplier Selection - Local (tier 3) Local Supplier List ISO Rep / Branch Management

Supplier Evaluation Inspection Report Inspectors

Supplier Evaluation Record Corporate / ISO Rep / Branch Management

Incident Report ISO Rep / Branch Management

Audit Report Product Integrity/ Risk Management

Customer Order Supplier Purchase Order Sales / Purchasing

Price Maintenance Price Matrix Purchasing / Corporate Sourcing

Inventory Replenishment Supplier Purchase Order Purchasing / Corporate Sourcing

Warehousing

ReceivingReceiving Document / Stock Receipt Entry (SRE)

Warehouse associate

Picking / Pulling Shipping Document Warehouse associate

Packing Material Ready to Ship Warehouse associate

Shipping Completed Ship Ticket Warehouse associate

Non-conforming material Incident Report / Quarantine ProductWarehouse associate / ISO Rep / Branch Management

Storage Shelf life product, stainless storage, FIFO, etc.Warehouse associate / ISO Rep / Branch Management

Product Identi�cation and Traceability MTR Warehouse associate

Valve and Automation

Request for assembled Valve Package Pick Ticket / Product Template Valve and Automation Sales

Kitting Material Ready to Ship Valve Technicians

Serialization Tags Valve Technicians

QM Solution Report Valve Technicians

FabricationRequest for fabricated material Shop Order Sales

Fabrication Completed Product Technicians

Calibration

Tracking of Calibration expiration Calibration Log Technicians

Calibration of MTE Certi�cate Technicians

Tracking of MTE Equipment Log Technicians



APPENDIX B | Integrated

Process Process Input Process Outputs Responsibility for Process


ISO 9001:2015 Standard Quality Manual Quality Council

Management Responsibilites

Management Review Meeting Minutes ISO Rep / Branch Management

Control of Documented Information Documents and Records ISO Rep / Branch Management

Quality Objectives Metrics ISO Rep / Branch Management

Competence and Awareness Associate Performance / Evaluation ISO Rep / Branch Management

Infrastructure and EnvironmentLocation Self Assessment / Maintenance Records

Branch Management

Internal Audits Internal Audit Checklist and Report QMR and/or Auditor

Organizational Roles Organizational Charts Corporate optional: QMR or Branch Level

Supplier Evaluation

Supplier Evaluation Record ISO Rep / QMR / Branch Management

Incident Report ISO Rep / QMR / Branch Management

Audit Report ISO Rep / QMR / Branch Management

Purchasing / Customer Service

Customer Requisition Spot Buy Buyer

Expediting POX Expediting Team

Request for Quote Quote/Bid Buyer

Customer Complaint Incident Report / CAR Buyer / ISO Rep / Branch Management

Customer Service Information / Initiation of Action Buyer / Branch Management

Supplier Selection - Customer Directed Vendor File Availability Buyer

Supplier Selection - Buyer Directed

Inventory Replenishment Supplier Purchase Order Purchasing

Warehousing

Receiving Stock Receipt Entry (SRE) Warehouse associate

Put away Material transferred to aisle location Warehouse associate

Picking / Pulling Pick Ticket Warehouse associate

Repacking Material Ready for Dispensing / Kanban Warehouse associate

Packing Material Ready to Ship Warehouse associate

Shipping Completed Ship Ticket Warehouse associate

Non-conforming material Incident Report / Quarantine ProductWarehouse associate / ISO Rep / Branch Management

Special Requirements Shelf life product, FIFO, hazmat, etc.Warehouse associate / ISO Rep / Branch Management

Product Identi�cation and Traceability Specs and Certs Warehouse associate / ISO Rep

Calibration

Tracking of Calibration Expiration Calibration Log ISO Rep / DC Manager

Calibration of MTE Certi�cate ISO Rep / DC Manager

Tracking of MTE Equipment Log ISO Rep / DC Manager

Strategic Sourcing Preferred Supplier Selection Preferred Supplier Program Sourcing associates

February 1, 2017 | Revision number 10 Printed document is not controlled.

APPENDIX C | Endries International, Inc. “Context of our Organization: Endries International is a leading distributor of fasteners and related production components for the Original Equipment Manufacturers and Maintenance related business”

Process Process Input Process Output Responsibility For Process


ISO 9001:2015 Standard Quality Manual WIG Quality Council

Management Responsibilities

Management Review Meeting Minutes QMR / Branch Management

Control of Documented Information

Documents and Records QMR / Branch Management

Quality Goals / Objectives KPI Metrics Branch Management / QMR

Knowledge, Competence and Awareness

Associate Training / Performance / Evaluation Branch Management

Infrastructure and Environment

Hardware / Software IT Management

Maintenance Records / Location Self Assessment Warehouse Associate

Internal Audits Internal Audit Checklist / Reporting Auditor / QMR

Organizational Roles Organizational Chart / Standard Procedures / Work Instructions QMR / Branch Management

Continual Improvement Programming, Process Improvements / Lean Initiatives IT Management / Branch Management

Customer Communication

Customer Acquisition Prospects / Contract / Ful�llment Solutions Branch Management

Customer Requisition Sales Order Sales Associate

Customer RequirementsPart Number Setup / Product Reqm’s / Regulatory Reqm’s Sales Associate / Item Master

Print Control / Quality Codes / QA Plan Sales Associate / Quality Associate

Customer Service Information / Initiation of Action / Performance Reviews Sales Associate / Branch Management

Customer Complaint Credit MRA / Corrective Action Sales Associate / Quality Analyst / Purchasing

Customer SatisfactionPerformance Review Meetings / Surveys / Feedback / Corrective Action

Sales Management / Corporate Quality

Sourcing

Supplier Selection / Validation

Supplier Visit / Audit Reporting Global Sourcing / Corporate Sourcing / Corporate Quality

Approved Supplier List / Supplier Records Corporate Sourcing

Part Validation / Pre-Production Analysis Global Sourcing / Corporate Quality

Request for Quote RFQ / Quote Review Sales Associate / Sourcing Analyst

Procurement

Supplier Evaluation Inspection Reporting Quality Associate / Purchasing

Semi-Annual Review / Scorecard Purchasing / Corporate Sourcing

Supplier Improvement Performance Meetings / Supplier Corrective Action Purchasing / Quality Associate

Customer Order Supplier Purchase Order / Expediting Purchasing

Price Maintenance Price Matrix Purchasing / Corporate Sourcing

Inventory Replenishment Supplier Purchase Order Purchasing

Kitting / Standard Packaging

Customer OrderValue Add Order (Internal) Sales Associate / Kitting

Value Add Order (External) Sales Associate / Purchasing

Inventory Replenishment Packaging Production Packaging

Receiving / Inspection

Receiving Receiving Record Receiving Associate

Customer Requirements ISIR / PPAP / CMTR Quality Associate / Sales Associate

Product Identi�cation and Traceability

Product Label / Lot Record Receiving Associate

Non-conforming material NCMR / Quarantine Product Receiving Associate / Purchasing

Supplier Evaluation Certi�ed Supplier Record Corporate Quality

Calibration

Supplier Selection Certi�cation / Accreditation Quality Associate

Calibration of MTE Certi�cate / Calibration Record Outsourced / Quality Associate

Tracking of MTE Calibration Schedule Quality Associate

Engineering Services

Customer Property Part Consolidation Sales Associate / Engineering Services

Field Support Application Assistance / Value Analysis / Technical Assistance Engineering Services / Sales Associate

Customer Requirements Cost Reduction / Solid Modeling Sales Associate / Engineering Services

Warehousing

Material Handling Inventory Placement Warehouse Associate

Customer Sales OrderWave Assignment / Pick to Pallet / Pick to Tote Warehouse Associate

Package to Tote / Customer Documentation Requirements Warehouse Associate

Shipping Packing Slip / Shipping Record Warehouse Associate

Storage Cycle Counting, Shelf Life Product Warehouse Associate / Branch Management

Logistics FreightSupplier Reporting Warehouse Management

Inbound Container Scheduling Warehouse Management

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