52738941 two wheeler loans

8/15/2019 52738941 Two Wheeler Loans

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PAGE 32

STUDENT’S COLLOQUIUM REPORT

VEHICLE LOAN

TWO-WHEELERS

SUBMITTED TO:

Dr. HIMANI JOSHI SUBMITTED BY:

Academic Co-ordinator Akash Thakur

Bharat Maheshwari

Dipa Shah

Girish Nair

Nikita Sanghvi

Prakash Prajapati

GROUP NO.: 6

DATE OF SUBMISSION:

24th FEB 200


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PAGE 32

ACKNOWLEDGEMENT

!e e"tend o#r $arme%t than& and a''reciation to a(( 'eo'(e $ho ha)e a%%i%ted #% in the

're'aration o* thi% re'ort.

!e are than&*#( to$ard% the $ho(e Ste)en% B#%ine%% Schoo( *ami(+ *or 'ro)idin, the

in*ra%tr#ct#re and *aci(itie% $itho#t $hich o#r 'roect $o#(d ha)e not ta&en a %ha'e.

!e are a(%o ,rate*#( to the re%'ondent% o* o#r /#e%tionnaire $ho %'ared their )a(#a(e time and

o(i,ed #% + ,i)in, their co-o'eration and the in*ormation $e needed.

!e a(%o con)e+ m+ %incere ,ratit#de to a(( the a#thor% 1 $e%ite% *rom $here $e had co((ected

meanin,*#( materia(%.

Fina((+ an hono#ra(e mention ,oe% to o#r *ac#(t+ memer% Dr. Himani Jo%hi Academic Co-

ordinator and M%. Neha Sa"ena Finance Mana,ement *ac#(t+3 *or 'ro)idin, #% $ith ,#ide(ine%

%#,,e%tion% *eedac& 1 meanin,*#( in%i,ht% ao#t the %#ect o* %t#d+. !itho#t he('% o* the

'artic#(ar that mentioned ao)e $e $o#(d *ace man+ di**ic#(tie% $hi(e doin, thi% 'roect.

ABSTRACT


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PAGE 32

he ro((in, ,ro$th o* the t$o $hee(er ind#%tr+ in India ha% een in*(#encin, %e)era( ne$

entrant% to %tart man#*act#rin, ne$er )er%ion o* a#tomoi(e%.

5eadin, an&% in the '#(ic and 'ri)ate %ector are 'ro)idin, t$o $hee(er (oan% ri,ht *orm

mo'ed% to motori&e%. he%e (oan% are a)ai(a(e at attracti)e rate% and e%t 'rice% to attract ne$

c#%tomer%.

he 're%ent %t#d+ i% an em'irica( re%earch done on *actor% in*(#encin, the eha)io#r o* the

c#%tomer% to$ard% t$o-$hee(er (oan o* a %e(ected cit+. A random %am'(e $a% %e(ected *rom the

%e(ected area% and a /#e%tionnaire $a% 're'ared *or the re%earch 'roce%% 1 to ana(+e the data.

he main *indin,% re)ea( that 'eo'(e 're*er 'ri)ate an&% o)er '#(ic an&% tho#,h the )ariation

in rate% o* intere%t i% )a%t. A(%o (o$ intere%t rate %ma(( in%ta((ment% and (on, re'a+ment are the

im'ortant *eat#re% to %e(ect a an& *or a''(+in, *or (oan. he re'ort conc(#de% $ith *#t#re ri,ht

o#t(oo&.


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PAGE 32

TABLE OF CONTENT

S. No. PARTICULARS PAGE NO.

. Ac&no$(ed,ement 2

2. A%tract 7

7. Introd#ction 6

4.5i%t O* Ban&% In India 8ro)idin,

$o-!hee(er% 5oan9

:. Public Bank ; Ban& o* Baroda <

6. Private Bank ; HDFC

=. >e%earch Methodo(o,+ 4

9. Findin,% and Ana(+%i% :

ecommendation% 29

0.A''endi" 2<

.>e*erence 72


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PAGE 32

TABLE OF GRAPHS

Gra! No. Na"# o$ %!# Gra! Pa No.

'. No. Of Respondents 15

(. Age Of Respondents 16). Profession Of Respondents 17

*. Type Of Two-Wheeler 18

+. Price Of Two-Wheeler o!ght 1"

,. #o!rce Of $o%n Applic%tion &'

. %n( #elected )or T%(ing $o%n &1

.Re%son )or #electing The

#peci*ed %n(&&

/.+ Of Respondents )%ced Pro,le

While Applying )or $o%n &

'0.Re%son To P!rch%se /ehicle On

$o%n&0

''.#o!rce Of nfor%tion A,o!t

/ehicle $o%n&5

'(.port%nt )e%t!re To #elect A

%n( )or $o%n Applic%tion&6

').

Recoend%tion To Others )or

/ehicle $o%n&7


6/36

PAGE 32

. INTRODUCTION

1.1 TWO W233$3R# $OAN# N4A

he %#r,in, ,ro$th o* the t$o $hee(er ind#%tr+ in India ha% een in*(#encin, %e)era( ne$

entrant% to %tart man#*act#rin, ne$er )er%ion o* a#tomoi(e%. In the (a%t *i%ca( the t$o $hee(er

ind#%tr+ in the co#ntr+ ha% %een a remar&a(e do#(e di,it ,ro$th a,ain%t the 're)io#% +ear. A

tota( o* : :6000 #nit% o* the a#tomoi(e% $ere 'rod#ced in India in the (a%t *inancia( +ear.

5eadin, t$o $hee(er man#*act#rer% (i&e Baa A#to Hero Honda ?S Motor @amaha Motor

are contin#o#%(+ inno)atin, and comin, #' $ith ne$ t$o $hee(er% to ro'e in the increa%in,

n#mer o* 'otentia( con%#mer% in India.

he ann#a( %a(e o* the%e )ario#% com'anie% ha% a(%o increa%ed d#e to the t$o $hee(er (oan%

o**ered + n#mero#% *inancia( in%tit#tion% and an&in, or,aniation%.

5eadin, an&% in the '#(ic and 'ri)ate %ector are 'ro)idin, t$o $hee(er (oan% ri,ht *orm

mo'ed% to motori&e%. he%e (oan% are a)ai(a(e at attracti)e rate% and e%t 'rice% to attract ne$

c#%tomer%. #ite a *e$ an&% are o**erin, on(ine (oan a''(ication *or the ea%e o* 'ro%'ecti)e

c(ient%. 8ri)ate %ector an&% are ahead o* their '#(ic %ector co#nter'art% in term% o* e**icienc+ o*

a''(ication and 'roce%%in, o* (oan%. On the %'ot (oan o**er% are ,i)en + )ario#% an&% and other

*(e"i(e %cheme% to %#it the need% and 'oc&et% o* c#%tomer%.

B+ a)ai(in, a t$o $hee(er (oan man+ 'eo'(e in India ha)e een a(e to ,et a$a+ $ith the h#rd(e

o* h#,e amo#nt o* one time monetar+ in)e%tment. I* +o# are ta&in, the a#to (oan then in mo%t o*

the ca%e% +o# ma+ ha)e to ,i)e %ma(( do$n 'a+ment. Ho$e)er in %ome o* the ca%e% the

c#%tomer% need not ma&e an+ do$n 'a+ment% at a((.

'.( Ma12"3" Loa4 o$$#r#5 67 Ba489 $or To W!##;#r Loa49

5oan% are 'ro)ided + an&% *rom a% (o$ a% >%. :000 to >%. :0000. he%e (oan% can e 'aid in

ea%+ in%ta((ment%. he in%ta((ment 'eriod can ran,e an+$here *rom %i" month% to three +ear%

de'endin, on the *inance o'tion cho%en + the c#%tomer. In ca%e o* ne$ )ehic(e% an&%

,enera((+ *inance #' to a ma"im#m o*


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PAGE 32

In ca%e o* o(d%econd hand )ehic(e% an&% *inance #' to a ma"im#m o* 9: o* the )a(#e o* the

)ehic(e. >e'a+ment i% done + E/#ated Month(+ In%ta((ment% or EMI.

'.) I4%#r#9% C!ar 67 Ba48 o4 To W!##;#r Loa49

A(tho#,h 8#(ic %ector an&% are o**erin, (o$er intere%t rate than their 'ri)ate co#nter'art% #t

the+ are (a,,in, ehind d#e to 'oor /#a(it+ o* %er)ice. Intere%t rate% de'end on the t$o $hee(er

mode( (oan ten#re. Intere%t i% ,enera((+ ca(c#(ated on a month(+ red#cin, a(ance.

R#a7"#4% i% done main(+ thro#,h e/#ated month(+ in%ta((ment%..

'.* T!#r# ar# 9o"# 9a4 :0000 or

more.

• he indi)id#a( can e a #%ine%%man 'ro*e%%iona( or car i% o ho(der.

• 5oan% are 'ro)ided *or oth ne$ )ehic(e% or *or #%ed t$o $hee(er% that are #' to 7 +ear

o(d.

• I* +o# are a tran%'ort o'erator then +o# ha)e to do$n-'a+ minim#m mar,in mone+ o*

ao#t : o* the in)oice )a(#e ta" amo#nt and 'remi#m o* in%#rance *or #+in, a rand

ne$ three $hee(er.

• For a #%ed one +o# ha)e to 'a+ minim#m mar,in mone+ o* ao#t 2:. >e/#irement o*

,#arantee i% not mandator+ ho$e)er in %ome o* the ca%e% +o# ma+ e a%&ed to de'o%it

an+ co((atera( %ec#rit+.

• >e'a+ment i% #%#a((+ done $ithin 60 month% in e/#ated month(+ in%ta((ment%. he

intere%t rate% ma+ e hi,her in the 'ri)ate an&% and 'ri)ate *inancia( in%tit#tion%.

• One thin, %ho#(d e noted that a(( %#ch term% and condition% ma+ )ar+ *rom one an& to

another one *inancia( in%tit#tion to another.


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PAGE 32

( LIST OF BANKS IN INDIA PROVIDING

TWO-WHEELERS LOAN

(.' T!# $o;;o24& ar# %!# ;29% o$ P36;2< S#


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PAGE 32

• nited !e%tern

Ban&

• I Ban&

(.) L29% o$ For#2&4 Ba489 24 I452a

• ABN-AM>O Ban&

• A# Dhai

Commercia( Ban&

• Ban& o* Ce+(on

• BN8 8aria% Ban&

• Citi Ban&

• De#t%che Ban&

• HSBC

• J8Mor,an Cha%e

Ban&

• Standard Chartered

Ban&

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10/36

) Public bank: Ba48 O$ Baro5a

• For tho%e indi)id#a(% $ho 're*er to tra)e( more

con%er)ati)e(+ or to ,et to their de%tination% *a%ter a t$o-$hee(er i% a% m#ch a oon a% it

i% to a car o$ner. !ith ne$er mode(% comin, o#t each +ear the o'tion% a)ai(a(e to the

c#%tomer are oth attracti)e a% $e(( a% con)enient.

• Ba48 o$ Baro5a>9 To-W!##;#r Loa4 ma&e it 'o%%i(e to '#rcha%e a t$o-$hee(er and

'a+ ac& in ea%+ month(+ in%ta(ment% there+ red#cin, the #rden o* a one-time

'a+ment.

• A(( re%ident Indian% %a(aried 'ro*e%%iona(% %e(*-em'(o+ed #%ine%%men and *armer% can

a''(+ *or thi% (oan.

• I4%#r#9% ra%#; 2.=:Fi"ed3

• Pro

Do


11/36

• 5a%t 6 month% an& %tatement

• E;2&262;2%7: ota( Income ta" ret#rn *or 7 +ear%3.e"i%tin, ded#ction% '*3 and 'ro'o%ed

in%ta((ment% at 60 o* month(+ ,ro%% %a(ar+.9: o* /#otation 'rice.

•


12/36

• T#r"9 ? Co452%2o49

• Loa4 a"o34%: Finance *or a minim#m o* >%. :000 and a ma"im#m o* >%. 5a&h or

*i)e time% o* the month(+ income $hiche)er i% (e%%3 can e a)ai(ed o* thro#,h the (oan.

• Do4 a7"#4%; Mar,in o* 0 on (oan amo#nt.

• R#a7"#4% #r2o5; he (oan amo#nt can e re'aid in ma"im#m 60 month% *rom the

date o* di%#r%ement o* (oan.

• A% a %ec#rit+ the )ehic(e to e '#rcha%ed o#t o* the (oan i% to e h+'othecated to the

an&.

• For (oan e"ceedin, >%. :0000 a third 'art+ ,#arantee and other %ec#ritie% (i&e NSC

Share certi*icate% etc or a mort,a,e o* 'ro'ert+ o$ned.

• he )ehic(e $i(( ha)e to e in%#red $ith the an&G% c(a#%e

•

•


13/36

* Private bank: HDFC

• *.' ELIGIBILITY CRITERIA

• Sa(aried or %e(*-em'(o+ed indi)id#a(

•

• A,e; et$een 2 +ear% at the time o* a''(ication3 and 6: +ear% at the end o* the

(oan tenor3

•

• Minim#m ,ro%% income; e/#i)a(ent to r%. :4000- '.a. I* +o# re%ide in M#mai De(hi

Chennai Ban,a(ore o(&ata 8#ne and r%. 42000- '.a. For a(( other citie%

•

• >e%idin, *or at(ea%t +ear in the cit+

•

•At(ea%t +ear at the ,i)en re%idence addre%% in ca%e o* tran%*er *rom other (ocation $ith(e%% than +ear at c#rrent (ocation - '(ea%e 'ro)ide re(e)ant doc#ment% to the an& d#rin,

(oan a''ro)a( %ta,e3

•

• !or&in, *or at(ea%t +ear

•

• A 'hone at +o#r re%idence or o**ice

•

*.( DOCUMENTATION REQUIRED

• Proo$ O$ I5#4%2%7 : An+ one o* 8a%%'ort Co'+ 8hoto Credit card- *ront 1 re)er%e ?oter%

ID card Dri)in, 5icence 8AN card Co'+ o* Com'an+ ID card o* MNC 8#(ic 5td.

8S o)t. com'an+ >ation Card I* 8hoto i% ,i)en3.

•

• A55r#99 Proo$ : An+ one o* 8a%%'ort Co'+ ?oter% ID card Dri)in, 5icence >enta(

a,reement e(e'hone Bi(( E(ectricit+ i(( a% Connection Bi((% >ation Card Sa(e deed

8ro'ert+ '#rcha%e a,reement Credit Card i((in, %tatement (ate%t3 5IC 'o(ic+ 5etter

*rom Com'an+ or Com'an+ 'ro)ided Accommodation 5i%t o* the com'an+G% a% 'er the

Ban&% 5i%t- ID card o* MNC 8#(ic 5td. 8S o)t. Com'an+ Containin, the

re%idence addre%%3 Addre%% 'roo* in the name o* the a''(icantG% S'o#%e or 'arent% name

i% acce'ta(e.

•

• I4


14/36

*.) FEES ? CHARGES FOR TWO WHEELER LOANS

•

*.).' D#9

• Char,e% *or chan,in, *rom *(oatin, to *i"ed rate o* intere%t; NA

• Stam' D#t+ 1 other char,e%; A% 'er a''(ica(e (a$% o* the %tate

• Credit a%%e%%ment char,e%; 'to >%.=:0-

• Non %tandard re'a+ment char,e%; >% 2:0-

• O#t%tation c(earin, char,e%; >% 2:- 'er che/#e

• Che/#e %$a''in, char,e%; >% :00-

• 5oan cance((ation re-oo&in, char,e%; >% 000-

• Bo#nce Che/#e Char,e%; >% 4:0-

• D#'(icate >e'a+ment Sched#(e char,e%; >% :00-

• 5e,a( >e'o%%e%%ion 1 Incidenta( char,e%; At act#a(%

•

Direct So#rcin, Char,e%; 'to >%.=:0- 'er )ehic(e• ran%action Fee *or S#ra&%ha a)ach; >% 00- 'er Co)er Note I%%#ed

• Ser)ice Char,e%; >% :0-

• S'ecia( NOC; >%. :00- 'er re/#e%t

•

*.* FEATURES ? BENEFITS

•

• F(e"i(e re'a+ment o'tion% ran,in, *rom 2 to 49 month% a)ai(a(e e)en at the 'oint o*

'#rcha%e.

A. Ha99;# $r## ;oa49 - No ,#arantor re/#ired


15/36

S'eed+ (oan a''ro)a(

A)ai(a(e *or a(mo%t a(( mode(% at a%%ra

- A co'+ o* credit card and credit card i((in, %tatement *or the (a%t 2 month% OR

- A re'a+ment trac& record OR

- 5a%t 7 month% an& %tatement%.

•

•

•

•

•

•

•


16/36

+ RESEARCH DESIGN

•

• +.' O6@#


17/36

#%ed *or ana(+in, data 1 in*erence dra$in, are main(+ %tati%tica( too(% (i&e 'ercenta,e

ran&in, a)era,e% etc.

, FINDINGS ? ANALYSIS OF DATA

A$3 &

)3A$3 18

•

INFERENCE :

• In o#r %#r)e+ o* &no$in, con%#mer eha)io#r to$ard% t$o-$hee(er (oan $e ha)e ta&en

*eed ac& *rom :0 re%'ondent%.

• 64 o* o#r re%'ondent% $ere ma(e and 76 $ere *ema(e.

• No$-a-da+% e)en the *ema(e% ha)e %tarted earnin, or ecome inde'endent %o the n#mer

o* *ema(e% '#rcha%in, the t$o-$hee(er on their o$n ha% a(%o increa%ed.


18/36


19/36

#A$AR34 #3$)-3P$O34 R3TR34 #T43NT

'

(

)

*

( (

((

+

2

+

(

2

GRAPH 3: PR!ESS,N ! RESPNDENTS

Rs. 5'''- Rs.1'''' Rs.1''''- Rs.15''' Rs.1'''1- Rs.&''''

Rs.&'''1- Rs.'''' A,o9e Rs.''''

N$ ! RESPNDENTS

•

INFERENCE :

• Here $e ha)e com'i(ed t$o attri#te% o* o#r %#r)e+. One i% the t+'e o* the 'ro*e%%ion and

the other i% the a)era,e month(+ income that 'eo'(e are earnin,.

• In o#r %#r)e+ $e ha)e *o#nd that maorit+ o* 'eo'(e $ho 're*erred to '#rcha%e t$o-

$hee(er on (oan are e(on,in, to the %a(aried 'ro*e%%ion $ith month(+ income in the

ran,e o* >%.:000 to >%. 20000. It i% %o eca#%e the+ $ere #na(e to 'a+ the entire

amo#nt in a %in,(e 'a+ment and hence the+ ,o *or e/#a( month(+ in%ta((ment o'tion to

red#ce *inancia( #rden. he+ ,o *or *i" n#mer o* in%ta(ment 'attern in $hich e)er+

month a *i" amo#nt $i(( e ded#cted *rom their earnin,. B+ choo%in, thi% o'tion the+

need not to en-ca%h their *i"ed de'o%it% e*ore mat#rit+ and need not to ear (o%% o* en-

ca%hin, *i"ed de'o%it e*ore mat#rit+. Some o* them had a(%o ,i)en #' the o'tion o* e/#a(

month(+ in%ta((ment $hen the %#r'(#% income increa%edK eca#%e o* the *(e"ii(it+ o*

'a+in, the $ho(e amo#nt in one %hot $hi(e the re'a+ment 'eriod $a% %ti(( remainin,.

• Another ,ro#' o* 'eo'(e $ho are %e(* em'(o+ed a(%o '#rcha%ed t$o-$hee(er% on (oan.

Here their '#r'o%e i% %(i,ht(+ di**erin, than that o* %a(aried. he+ 're*er t$o-$hee(er on

(oan eca#%e the+ $ant to %a)e mone+ *or #%ine%% economic '#r'o%e. he+ 're*er to


20/36

in)e%t mone+ in the #%ine%% to ,enerate etter o#t '#t. A,ain the+ ha)e to ta&e certain

*inancia( ri%& %o that the+ need ca%h on hand. he+ do not $ant to (oc& their mone+ in

an+ #nnece%%ar+ acti)it+.

•


21/36

•

( 3 3

2

2'

(-

GRAPH +: T.PE ! T/0/HEE"ER

#3:ON4-2AN4

N3W$ PR:2A#34

T.PE ! T/0/HEE"ER

N$ ! RESPNDENTS

•

INFERENCE :

• In o#r %#r)e+ $e ha)e a%&ed /#e%tion re,ardin, $hich t+'e o* )ehic(e the+ are 're*errin,

mo%t(+. 2< re%'ondent% ha)e re'(ied that the+ o#,ht motori&e% either ne$ or %econd-

hand.

• Second(+ (oan% $ere a(%o ta&en to '#rcha%e ,ear(e%% %cooter% i.e. inetic Honda Acti)a

and man+ more.

• 8eo'(e to(d #% that d#e to the ea%+ a)ai(ai(it+ o* )ehic(e (oan it had een ea%ier *or them

to #+ t$o-$hee(er%.

•


22/36

•

&0 ; $3## &5-0 5-00 05-50 55-60 65 ; %,o9e'

5

1'

15

&'

&5

GRAPH -: PR,1E ! T/0/HEE"ER BGHT

PR,1E ! T/0/HEE"ER 3in th#usan&s4

NO. O) R3#PON43NT#

•

INFERENCE :

• !hen /#e%tioned ao#t the 'rice at $hich the+ ro#,ht t$o-$hee(er o#r re%'ondent%

,a)e mi"ed re%'on%e.

• 20 'eo'(e ha)e re%'onded that the+ ha)e '#rcha%ed ne$ )ehic(e et$een the 'rice ran,e

o* >%. 4:000 to >%. :4000. !hi(e on(+ re%'ondent had 're*erred to '#rcha%e %econd

hand )ehic(e in thi% 'rice ran,e. On the other hand in the 'rice ran,e o* >%.7:000 to

>%.44000 'eo'(e had ,i)en *eed ac& that the+ o#,ht ne$ )ehic(e and 7 'eo'(e %aid

the+ o#,ht %econd hand )ehic(e.

• So (ar,e no. o* re%'ondent% ha)e ,one *or '#rcha%in, ne$ )ehic(e% $hich are et$een the

'rice ran,e o* >%.7:000 to >%.:4000 on the re(iai(it+ o* the (oan *aci(it+.

•

•


23/36

•

+-

-

GRAPH ': SR1E ! "AN APP",1AT,N

AN< #2OWROO

•

INFERENCE :

• !hen re%'ondent% $ere a%&ed to ,i)e *eed ac& *or %o#rce o* (oan a''(ication on(+ :

'eo'(e %aid that the+ 're*er %ho$ room% and 4: 'eo'(e a''roached direct(+ an&% to ta&e

(oan%.

• hi% i% eca#%e #(timate(+ the a''(icant ha% to dea( $ith the an& on(+. So the+ cho%e to

,o to an&% and ha)e a c(ear and *ace-to *ace con)er%ation di%c#%%ion ao#t the (oan and

their /#erie% $ith the em'(o+ee% o* the an&.

•


24/36

•

PR,5ATE BAN6 PB",1 BAN6

10

1'

5

"

6

011

GRAPH 7: BAN6 SE"E1TED !R TA6,NG "AN

4en% %n(

:%n%r% %n(

%n( of ndi%

#

O

A=#

::

24):

INFERENCE :

• In o#r %#r)e+ $e *o#nd that o#t o* :0 re%'ondent% 2< o* them 're*erred to ta&e the (oan

*rom 'ri)ate an&% $hi(e the remainin, 2 re%'ondent% cho%e '#(ic an&% *or the %ame.

• No$-a-da+% maorit+ o* 'eo'(e 're*er to ta&e (oan *rom 'ri)ate an& d#e to %e)era(

rea%on%.

• In 'ri)ate an& 'roce%%in, time i% com'arati)e(+ %ma((er. On one hand %ome 'ri)ate an&% ta&e 24 ho#r% to c(ear (oan 'a'er% and %ection the (oan o* a''(icant on the other

hand '#(ic an&% ta&e : da+% to month *or c(earin, the (oan 'a'er% and %anctionin,

the (oan.

• he 'roce%% o* doc#mentation i% a(%o (e%% com'(icated in 'ri)ate an&%.

• In addition to ad)anta,e% in ta&in, (oan *rom 'ri)ate an&% there are *e$ dra$ ac&%.

Sometime% there are hidden char,e% are a%%ociated a(on, $ith 'roce%%in, *ee% $hich i%

not c(ear(+ mentioned in (oan 'a'er%. Another dra$ ac& i% the hi,h rate o* intere%t the+are char,in, on (oan%.


25/36

• In ca%e o* '#(ic an&% i* the+ im'ro)e in the area o* c#%tomer %ati%*action and %er)ice

the+ can cater i,,er mar&et. I* the+ ma&e their %+%tem and %ta** more e**icient then (oan

i% one o* the area $hich he('% in increa%in, t#rn o)er o* an&. he+ a(%o need to do tie

#'% $ith )ario#% a#tomoi(e %ho$ room and %ho#(d &ee' their %ta(( at %ho$ room %ite %o

that the+ $i(( ,et more c#%tomer%.

•


26/36

RAT3 O) 1NT3R3#T6 5&+PR1ESS,NG T,ME8 3'9

1"B !!ER8 (29

GRAPH ): REASN !R SE"E1T,NG THE SPE1,!,ED BAN6

•

INFERENCE :

• !e %#r)e+ed 'eo'(e *or choo%in, a 'artic#(ar an& on the a%i% o* %ome %'eci*ic *actor

that attracted them.

• he &e+ rea%on that 'eo'(e ha)e cho%en i% rate o* intere%t. O#t o* tota( re%'ondent% :2

'eo'(e ha)e re%'onded that the+ are (oo&in, *ir%t at rate o* intere%t that the+ are char,in,

on (oan.

• A(on, $ith rate o* intere%t 'eo'(e ha)e a(%o ,i)en *eed ac& that the+ $ant %im'(e and

*a%ter 'roce%%in, timin, and c(# o**er%.

In o#r %#r)e+ $e *o#nd that HDFC an& i% ,i)in, o**er% e+ond (oan amo#nt that i%

ha%%(e *ree (oan%. he+ do not re/#ire an+ ,#arantor a(%o.

•

•


27/36

2+9

7'9

GRAPH *:9 ! RESPNDENTS !A1ED PRB"EM /H,"E APP".,NG !R "AN

73# NO

•

INFERENCE :

• In o#r %#r)e+ $e *o#nd that =6 o* o#r re%'ondent% *aced 'ro(em $hi(e a''(+in, *or

)ehic(e (oan. he+ did *ace the 'ro(em eca#%e o* #na$arene%% ao#t the (oan 'ro)ider%

their rate o* intere%t term% and condition% 'roce%%in, ten#re *ee% etc. Some o* them $ere

a(%o di%%ati%*ied $ith the re%'on%e% o* the em'(o+ee% o* the an&.

• On(+ 24 o* the 'eo'(e eno+ed the e"'erience o* ta&in, the (oan.


28/36

•

()

2)

+

GRAPH ( :

REASNS T PR1HASE 5EH,1"E N "AN

N#8)):3NT )8N4 TA= #A/N> OT23R )A:TOR#

•

INFERENCE :

•

• Maorit+ o* o#r re%'ondent% i.e. :9 in o#r mar&et %#r)e+ re'(ied that *or the rea%on o*

in%#**icient *#nd the+ ha)e ta&en (oan to '#rcha%e the )ehic(e.

• Second rea%on i% to %a)e the ta" on the amo#nt o* (oan.

• Other rea%on inc(#ded 'a+in, %ma(( amo#nt in one ,o $a% con)enient *or them.

So it i% c(ear(+ )i%i(e that the (oan a)ai(ai(it+ and con)enient(+ ha% he('ed c#%tomer% to

,et a$a+ the h#rd(e o* h#,e amo#nt o* one time monetar+ in)e%tment.

•


29/36

23

6

2(

GRAPH ((:SR1E ! ,N!RMAT,N !R 5EH,1"E "AN

)A$?)R3N4#

43A$3R

A4/3RT#33NT

•

INFERENCE :

• In o#r %#r)e+ $e *o#nd that 'eo'(e ,enera((+ ,ot the in*ormation ao#t the )ehic(e (oan

*rom their *ami(+ or *riend%. So $ord-o*-mo#th '#(icit+ *or )ehic(e (oan i% an im'ortant

%o#rce o* in*ormation to c#%tomer%. For thi% the an&% ha)e to create ,ood 'er*ormance

ima,e in their e"i%tin, c#%tomer% %o the (atter can ad)ice other% to 're*er that %'eci*ic *or

ta&in, )ehic(e (oan.

• A(%o %ome o* the re%'ondent% a(%o %earched ao#t )ario#% t+'e% o* %cheme% 'ro)ided in

di**erent )ehic(e (oan% in ne$%'a'er internet and an&%.

No$-a-da+% the dea(er% o* the %ho$room are a(%o ,i)in, in*ormation ao#t the ene*it% o*

ta&in, )ehic(e (oan.


30/36

(*

(-

(

+2

GRAPH (2:

,MPRTANT !EATRE T SE"E1T A BAN6 !R "AN APP",1AT,N

$ow interest r%te #-%ll 1nst%ll-ents $onger rep%y-ent period

$ow processing fees $ess 4oc!-ent%tion

•

INFERENCE :

• !hen a%&ed ao#t the im'ortant *eat#re the+ (oo& in a an& *or )ehic(e (oan o#r <

re%'ondent% %aid that (o$ rate o* intere%t i% 're*erred the mo%t a(on, $ith %ma(( do$n

'a+ment% *o((o$ed + the (on,er re'a+ment 'eriod.

• 5o$ 'roce%%in, *ee% and (e%% doc#mentation are the (e%% im'ortant *eat#re% that the+ %ee&

*or.

• A% %een in o#r %#r)e+ ear(ier 2 re%'ondent% ha)e ta&en (oan *rom '#(ic an&%K tho#,h

the%e an&% ha)e (on, 'roce%%in, time and irre,#(ar 'roce%% %tr#ct#re.

• hi% i% eca#%e '#(ic an&% rate o* intere%t ran,e% *rom 9.: to $herea% the rate o*

intere%t o* %ome 'ri)ate an&% i% a% hi,h a% :.

•


31/36

)9

29

GRAPH (3:RE1MMENDAT,N T THERS !R5EH,1"E "AN

3# NO

•

INFERENCE :

• 90 o* o#r re%'ondent% ha)e %ho$n 'o%iti)e re%'on%e to$ard% recommendin, other% to

'#rcha%e t$o-$hee(er on (oan.

• ho#,h 'eo'(e end-#' ,i)in, a m#ch hi,her amo#nt in (oan than a %in,(e 'a+ment $hi(e

'#rcha%in, a t$o-$hee(er then too the+ *a)o#r )ehic(e (oan *or the rea%on%;

• Sma(( in%ta((ment%

• 5on,er re'a+ment

• a" %a)in,

• No need to %'end a h#,e amo#nt in one ,o

• F(e"i(e re'a+ment 'eriod

• he other 20 $o#(d not (i&e to recommend *or )ehic(e (oan eca#%e o* (on, 'roce%%in,

time more doc#mentation and hi,h amo#nt 'aid than act#a( 'rice.


32/36

RECOMMENDATIONS

•

• C#%tomer a$arene%% 'ro,ramme i% re/#ired %o that more 'eo'(e %ho#(d attract to$ard%

)ehic(e (oan 'rod#ct.• I* there are an+ &ind o* hidden char,e% than that m#%t di%c(o%e to c#%tomer e*ore ,i)in,

(oan to them.

• he '#(ic an&% m#%t ta&e %ome %te'% %o that c#%tomer% can ,et their (oan in time. 5i&e

'hone )eri*ication + c#%tomer care that one c#%tomer i% ,ot their (oan on time or not .It

m#%t e e*ore a certain date %o nece%%ar+ %te'% can e ta&en.

• For the etter %er)ice ne$ o**er%%cheme% $o#(d e re/#ire.

• he an&% c#%tomer care %ho#(d more concern ao#t the *a%te%t %ett(ement o* c#%tomer

'ro(em%.

• Be*ore ded#ctin, or char,in, an+ monetar+ char,e the an&% m#%t con%#(t $ith c#%tomer.

• A,ent% %ho#(d e trained $e(( ed#cated 1 'ro'er trained to con)ince the 'eo'(e ao#t

the 'rod#ct.

• S'ecia( %cheme %ho#(d e im'(emented to enco#ra,e oth c#%tomer and a,ent%.

• he an&% m#%t ta&e *eedac&% o* c#%tomer% re,ardin, *eat#re% 1 %er)ice%.

•

•

•

APPENDI

•


33/36

QUESTIONNAIRE

• !e the %t#dent% o* STEVENS BUSINESS SCHOOL a(o( are doin, %t#d+ on

CONSME> BEHA?IO> !HI5E AIN A ?EHIC5E 5OAN. !e $o#(d (i&e to

re/#e%t +o# to *i(( #' the /#e%tionnaire ,i)en e(o$. @o#r )a(#a(e *eedac& $i(( he(' #%

in com'(etin, o#r 'roect $ith the ana(+%i% o* act#a( eha)ior o* 'eo'(e to$ard% thi%

'rod#ct o* a%%et mar&et.

' Pro$#992o4:

• a3 Sa(aried

• 3 Se(* Em'(o+ed

• c3 >etired

• d3 St#dent

• e3 Ho#%e$i*e

• *3 An+ other '(ea%e %'eci*+ PPPPPPPPPPPPPPPPPPPPPPPP

•

( Do 7o3 !a=# a %o- !##;#r

•

• a3@e% 3 No

•

) I$ 7#9 !2

•

a3 Scooter 3 Motori&e c3 ear(e%% %cooter%

•

* W!2

•

• a Ne$(+ '#rcha%ed 3 Second-hand

•

• + Pr2%.PPPPPPPP

•

•

, Ho 525 7o3 3r

• a3 5oan 3 Sin,(e 'a+ment

I$ %a8#4 %!# ;oa4 $ro" !#r# 525 3 %a8# 2% #;9# &o %o 3#9%2o4 4o. ''

• a3 Ban& direct(+ 3 Sho$ room

I$ 7o3 !a=# %a8#4 ;oa4 52r#


34/36


35/36

• c3 Sma(( In%ta((ment% d3 5on,er re'a+ment 'eriod

• e3 5e%% Doc#mentation *3 An+ other; S'eci*+PPPPPPPPPPP

•

'* Wo3;5 7o3 r#• a3 @e% 3 No

• S'eci*+ the rea%on.PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP

•

PERSONAL DETAIL:

•

• Name; PPPPPPPPPPPPPPPPPPPPPPPPPPPPPP

•

Age: PPPPP +r%• Gender: Ma(e Fema(e

• Area of Residence:________________________

• Ownershi of Residence:

• Se(*-O$ned >ented

• !ualification:

• nder rad#ate rad#ate 8o%t rad#ate OtherPPPP

• "onthl# income:

• a3 >%. :000- >%.0000 3 >%.0000- >%.:000

• c3 >%.000- >%.20000 d3 >%.2000- >%.70000

• e3 Ao)e >%.70000

•

e are t!ank"ul to you "or s#arin$ your #recious ti%e &it! us' (our "ee) back

&ill be "ruit"ul to us "or "ul"illin$ our ob*ective o" stu)y'

•


36/36

/ REFERENCES

•

• htt';h#'a,e%.comh#5i%t-o*-o'-0-Ban&%-in-India

•

htt';$$$.indiaho#%in,.com%i.htm(• htt';$$$.indiaho#%in,.coman&%-in-india

• htt';$$$.mone+d#ni+a.com

• htt';$$$.a#tomoi(eindia.comt$o-$hee(er%(oan%

• htt';$$$.%#r*india.com*inancet$o-$hee(er-(oan%.htm(

• htt';$$$.hd*can&.com'er%ona((oan%t$oP$hee(erP(oan%t$oP$hee(erPe(,.htm

• htt';$$$.an&o* aroda.com(oan%t$o-$hee(er-(oan%t$oP$hee(er.htm

• htt';$$$.'ai%a$ai%a.com(oan%(oanPan&more.a%'"Q5oanDetai(Id(oS@8oJm#4

•
http://hubpages.com/hub/List-of-Top-10-Banks-in-Indiahttp://www.indiahousing.com/sbi.htmlhttp://googleads.g.doubleclick.net/aclk?sa=l&ai=B9KW6sWx-S7aYHo2cvwOag-jDCtKF0pcBrIu37RHAjbcB4Ii6BBADGAMg_7a3AygDOABQ6dekrgNg5dLkg6gOoAHwjc7qA7IBEXd3dy5zdXJmaW5kaWEuY29tyAEB2gE3aHR0cDovL3d3dy5zdXJmaW5kaWEuY29tL2ZpbmFuY2UvdHdvLXdoZWVsZXItbG9hbnMuaHRtbOABA6kC99UFffxGVz7IAoqcuAyoAwHoA5cC6AMv6APpBugDJfUDAAAAhPUDAAACAA&num=3&sig=AGiWqtx4trZ7iuUWVoXqCHexUUTaj4RzAg&client=ca-pub-6148336175649168&adurl=http://www.moneyduniya.com/homeloanshttp://www.automobileindia.com/two-wheelers/loans/http://www.surfindia.com/finance/two-wheeler-loans.htmlhttp://www.hdfcbank.com/personal/loans/two_wheeler_loans/two_wheeler_elg.htmhttp://www.paisawaisa.com/loans/loan_bankmore.aspx?LoanDetailId=loSbYPoJmu4http://hubpages.com/hub/List-of-Top-10-Banks-in-Indiahttp://www.indiahousing.com/sbi.htmlhttp://googleads.g.doubleclick.net/aclk?sa=l&ai=B9KW6sWx-S7aYHo2cvwOag-jDCtKF0pcBrIu37RHAjbcB4Ii6BBADGAMg_7a3AygDOABQ6dekrgNg5dLkg6gOoAHwjc7qA7IBEXd3dy5zdXJmaW5kaWEuY29tyAEB2gE3aHR0cDovL3d3dy5zdXJmaW5kaWEuY29tL2ZpbmFuY2UvdHdvLXdoZWVsZXItbG9hbnMuaHRtbOABA6kC99UFffxGVz7IAoqcuAyoAwHoA5cC6AMv6APpBugDJfUDAAAAhPUDAAACAA&num=3&sig=AGiWqtx4trZ7iuUWVoXqCHexUUTaj4RzAg&client=ca-pub-6148336175649168&adurl=http://www.moneyduniya.com/homeloanshttp://www.automobileindia.com/two-wheelers/loans/http://www.surfindia.com/finance/two-wheeler-loans.htmlhttp://www.hdfcbank.com/personal/loans/two_wheeler_loans/two_wheeler_elg.htmhttp://www.paisawaisa.com/loans/loan_bankmore.aspx?LoanDetailId=loSbYPoJmu4

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