Incident Management Simplified

Prime Contractor Experience

OverviewIncidentClear is pure play Freeway Service Patrol provider. It is our only business and thus we eliminate any potential conflict of interest with the towing or civil engineering industries. Our extensive experience in Freeway Service Patrol (FSP) and coordination with law enforcement, EMS, towing, and communications, allows us to ensure safe roadways by minimizing incident and roadway clearance times.

At IncidentClear, our objective is to implement an efficient and effective program which provides quick responses to accidents and incidents, traffic control for scene stabilization, and initial maintenance response to incidents (such as debris removal and spill cleanup) under a technology offering which ensures complete transparency. With our innovative and proprietary technological solution, we want to create a transparent environment with GDOT and law enforcement. At IncidentClear, it is our mission to limit pollution, energize the economy, and increase the safety of first responders and motorists. Our vision is to rely on our extensive experience and proprietary technology to implement a seamless Freeway Service Patrol (FSP) program that serves to reduce clearance times, minimizes secondary incidents, and keeps Georgia safe and moving!

Our team has worked with the Federal Highway Administration for decades in the discipline of Traffic Incident Management and the majority our of drivers and management are certified via SHRP2 as National Traffic Incident Responders. Additionally, many of our key people are either TRAA Level 1 or Level 2 certified.

We hope to utilize our decades of experience to benefit and partner with GDOT in managing traffic and protecting the roadways. We will identify and/or verify the problems; we will get the correct response resources to the scene; we will safely and quickly clear incidents off of the roadway; and we will keep the traveling public informed.

Industry Leading ExperienceAll services denoted in the RFP will be performed by IncidentClear, LLC. All drivers will be IncidentClear employees and trained by IncidentClear’s team. IncidentClear’s team has tremendous history and experience in traffic incident management programs across the nation. Our unique mix of operational excellence, technological expertise, and highly credentialed financial experience has transformed multiple traffic incident management programs across the nation. IncidentClear’s members have provided FSP services for Massachusetts’ (MassDOT) for over two decades. IncidentClear manages a minimum of 21 routes daily throughout the state. Additionally, IncidentClear’s partners and officers were the architects behind the current provider’s contract for FSP with the Nevada Department of Transportation (NDOT). IncidentClear’s partners have also performed other rapid transitions of large-scale government incident management programs.

IncidentClear, LLC | Roadside Assistance & Maintenance 48400-DOT0000472 | GDOT

Incident Management Simplified

The following is just a small excerpt of our experiences with roadside and motorist assistance: Serving MassDOT in a Freeway Courtesy Patrol and incident management capacity since 1997

o HOV lane Quick Clearance and Patrol operations (19 years) o HOV barrier machine operations – moved 7 mile of concrete barrier 4 times a day to facilitate traffic flow and

eliminate congestion in and out of the Boston area for approximately (19 years)o Worked with DOT officials to create SOPs and safety related protocols for approximately 20 yearso Quarterly meetings designed at proactive performance objectives for approximately 20 years

Over 25 years of service to provide road service and towing for Massachusetts State Police Member of Statewide Towing Association for 20 years and served on board of association (Northeast Director) for 8

years Designed and architected the current freeway service patrol program for Nevada DOT Partnered with multiple state, local, and national agencies to improve traffic congestion clearance methods, cross-

agency communication and response times (30 years) Worked with Federal Highway personnel for 30 years on training related Traffic Incident Management

ReferencesLorenzo G. Parra Tim Morin Paul Jodoin

Director- Highway Operations Center Coordinator of Emergency Services Federal Highway Administration

Massachusetts Department of Transportation MassDOT Highway Operations Center (HOC) FHWA TIM Program Manager

Lorenzo.Parra@dot.state.ma.us Tim.Morin@dot.state.ma.us Paul.jodoin@dot.gov

Phone: (617) 946-3029 Phone: 617-946-3154 Office: (202) 366-5465

IncidentClear, LLC | Roadside Assistance & Maintenance 48400-DOT0000472 | GDOT

Incident Management Simplified

LETTERS OF RECOMMENDATION

From Paul Jodoin Federal Highway Administration TIM Program Manager

To whom it may concern:

I am writing to recommend George Bergeron and his current company, IncidentClear, LLC. I have had the pleasure of working directly with George for over 20 years. George’s firms began operating and managing a Freeway Service Patrol program for the State of Massachusetts. The Program consists of the following details:

• 6 contract areas• Over 400 miles patrolled daily• 25+ patrol vehicles

George has also provided incident management services to MassDOT in regards to the monitoring and clearance of specified HOV lanes in urban areas as well as operation of the HOV barrier machine near Boston. George’s management abilities and understanding of the incident management discipline separate him from others in the field. With his abilities, adaptability, and dedication, George will meet or exceed the service levels defined.

If you have any questions, please feel free to contact me.

Sincerely,Paul Jodoin(781) 580-9207

From Carol Cox Former Program Coordinator for the Massachusetts Department of Transportation

To whom it may concern:

I am writing to recommend George Bergeron and his current company, IncidentClear. I have had the pleasure of working directly with George with multiple companies for well over a decade. In 1997, George’s firm began operating and managing a fleet of vehicles for the Highway Assistance Program (HAP), for the State of Massachusetts. The vehicles known as the “CaresVans” consisted of the following details:

• 22 routes• 6 contract areas• 26 patrol vans including spares

George has also provided incident management services to MassDOT in regards to the monitoring and clearance of specified HOV lanes in specified urban areas as well as operation of the HOV barrier machine near Boston. George’s management abilities and understanding of the incident management discipline separate him from others in this field. With his abilities, adaptability, and dedication, George will meet or exceed the service levels defined.

If you have any questions, please feel free to contact me.

Carol A Cox

IncidentClear, LLC | Roadside Assistance & Maintenance 48400-DOT0000472 | GDOT

Incident Management Simplified

From Thomas Brennan, Captain of the Medford Fire Department

Letters for our Greatest Resource, OUR PEOPLE

IncidentClear, LLC | Roadside Assistance & Maintenance 48400-DOT0000472 | GDOT

Incident Management Simplified

IncidentClear, LLC | Roadside Assistance & Maintenance 48400-DOT0000472 | GDOT