ACSA National Summit Program Outline

Major Sponsor

www.acsanationalsummit.com.au

ACSA NATIONALSUMMIT CAIRNS

12–14 September

POWERCHANGE

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WELCOME TO THE SUMMIT

The 2017 Aged & Community Services Australia (ACSA) National Summit is designed to redefine the experience of ageing in our communities questioning everything about delivery of services, community integration and what else is possible. The sector has matured and is ready to work on a new image and pathway for aged care.

WELCOME TO CAIRNS

Cairns, located in Queensland, is a tropical north paradise. With an intimate cosmopolitan city that will fill you with adventure, Cairns is lively with its festivals, events and experiences. It is an exotic getaway which offers magical and life-changing experiences

ABOUT THE VENUE

The Cairns Convention Centre is found in the stunning location of the shores of the Great Barrier Reef and is surrounded by the oldest rainforest on Earth.

It is 10 minutes from Cairns Airport and within walking distance of 7,000 hotel rooms.

As the Cairns Convention Centre has won many awards since 1996 including 2014 and 2004 AIPC APEX Award for “World’s Best Congress Centre”, it is the ideal place to hold this national summit.

Cairns Convention Centre

Sheridan St & Wharf StCairns City QLD 4870Phone: (07) 4042 4200cairnsconvention.com.au

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Catherine Barrett

Dr Catherine Barrett has worked with older people for over 30 years as a clinician, educator, researcher and capacity builder. In 2016 she left her academic position to establish Celebrate Ageing, a self-funded national program challenging ageism and building respect for older people. The Celebrate Ageing Program includes Alice’s Garage – a national project empowering LGBTI elders. Catherine was the cochair of the committee that developed the National LGBTI Ageing and Aged Care Strategy and is on the Strategy Review Committee. Catherine has led pioneering research on the experiences and needs of older LGBTI Australians and developed innovations to promote LGBTI inclusive aged care services.

SUMMIT KEYNOTE SPEAKERS

Mark Carter

With experience across 30 countries, Mark sees cultural and generational differences reflected in today’s organisations as they come to terms with the changing nature of global business and management practices. Mark leverages his areas of expertise – leadership, culture, sales & behavioural sciences – to deliver seriously creative, wow factor keynotes.

Molly Carlile

Molly has been a passionate advocate for dying and grieving people and for building compassionate communities for the bulk of her eclectic career. She is a sought after speaker because she talks about death in plain English, without all the medical jargon with the aim of returning ownership and control to ordinary people.

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ACSA NATIONALSUMMIT

Wade Jackson

Wade is a dedicated peak performance strategist who can inspire you to achieve the level of success and fulfilment you desire both professionally and personally. He has a unique combination of inspirational messages, practical tools and a high energy and humorous delivery that gets his audience awake and on purpose.

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James Lush

25 years and 25,000 interviews later, James Lush has become the expert in what makes a story and how that connects with audiences. His work in radio and television both in the UK and Australia (BBC and ABC) has led him to travel all over the world presenting, teaching and challenging our “lazy sameness”! He is the Founder and Director of the award winning Lush Digital Media which helps hundreds of companies communicate more effectively and strategically. His Masters Degree in Pscychology combined with his Media mindset means he’s perfectly placed to assist organisations find their way in today’s communication minefield. See it, feel it, get it – this session becomes your new day one!

Graeme Samuel

Graeme Samuel AC is a Professorial Fellow in Monash University’s Business School and Chair of the Monash Business School Business Advisory Board. He is also a Councillor of the Australian National University, President of Alzheimer’s Australia, Chair of the South Eastern Melbourne Primary Health Network, Chair of Data Governance Australia, Chair of Lorica Health Pty Ltd a CMCRC company, Member of CEDA’s Council of Economic Policy, Council member of the National Health and Medical Research Council and Chair of its Health Innovation Advisory Committee and the National Institute for Dementia Research and a Member of the Aged Care Financing Authority.

He was appointed an Officer of the Order of Australia in 1998. In 2010 he was elevated to a Companion of the Order of Australia “for eminent service to public administration through contributions in the area of economic reform and competition law, and to the community through leadership roles with sporting and cultural organisations”.

SUMMIT KEYNOTE SPEAKERS CONTINUED

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Summit MC – Dr John Tickell

Dr John Tickell is a different kind of Doctor: he makes things happen! John and two of his M.D. children have travelled to more than 100 countries, studying the living and eating habits of the longest living, healthiest people on earth.

Dr John has recently been rated as the best ‘take home value’ presenter—health, longevity, stress management—by media network PBS in the USA, and has his own TV show nationally across America.

Guy Luscombe

Guy Luscombe is an award winning architect and a Director of Architects Johannsen and Associates. He has spent 15 years focussing on making better places for an increasingly older population and has designed a multitude of projects for older people at all levels of need. He has authored design guides for aged care providers and written extensively on design and ageing. He is a regular speaker at conferences and in the media. In 2014, he completed a Byera Hadley Travelling Scholarship to study innovative buildings for older people in Europe entitled “The NANA Project – New Architecture for the New Aged”.

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ACSA NATIONALSUMMITSOCIAL

PROGRAM

Tuesday 12th September

WELCOME RECEPTION

Venue: The Cairns Convention Centre in the Exhibition Hall

Time: 6:10pm – 7:15pm Price: Inclusive in full registration,

additional tickets can be purchased for $80 each.

Dress Code: Smart Casual

POLICY NETWORKING DINNER

Venue: The Hilton Hotel at the 6 Degrees Terrace Bar

Time: 7:30pm – 10:00pmPrice: $88 each – NOT included in

Summit registrationDress Code: Smart Casual

This dinner is open to all attendees who work within the policy framework. The ACSA policy team will be in attendance so come along and meet the ACSA staff.

REGIONAL, RURAL AND REMOTE NETWORKING DINNER

Venue: The Shangri-La HotelTime: 7:30pm – 10:00pmPrice: $88 each – NOT included in

Summit registrationDress Code: Smart Casual

Register to attend the RRR networking dinner, catch up with colleagues and enjoy the stories from our guest speaker on the night.

Wednesday 13th September

ACSA NATIONAL SUMMIT 2017 GALA DINNER

Venue: Eastern Events Lawn on Cairns Esplanade

Time: 6.30pm pre-dinner drinksPrice: Inclusive in full registration,

additional tickets can be purchased for $170 each.

Dress Code: Cocktail – remember to bring your dancing shoes as the band will play music from the 80s era.

The 30th anniversary Gala Dinner theme is Diamonds and Pearls – Back to the 80’s.

The venue will be held in a marquee on the Eastern Events Lawn which looks out across the sparking waters of Trinity Inlet, surrounded by the majestic mountains and lush grasslands.

Palms and giant fig trees line the length of the Esplanade and highlights the topical feel of this warm city on a beautiful September evening. The venue is within walking distance to major hotels.

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Summit Program subject to change

TUESDAY 12TH SEPTEMBER 2017

8.30am – 7.30pm Registration desk open

PRE-SUMMIT SITE VISITS

1.00pm – 3.00pm Blue Care Hollingsworth Elder Village

Here at Hollingsworth Elders Village it is a HOME and all Staff and Elders are connected, and it feels like family. We say this is not our work environment, that we are visitors in the Elders Home.

We look forward to going to work for the day, because it is like a second home to us. People who visit Hollingsworth always have the same compliment, “There is a good vibe about this place” feels like family.

The Elders and Staff are always full of laughter, smiles, yarning and just having fun.

Its takes true Passion, Heart, Love and Togetherness to work in Aged Care.

PresCare – Fulton Place Day and Overnight Respite Service

Fulton Place by PresCare has been designed to provide support care to people of all ages, but with a special focus on dementia care. We offer a range of flexible and co-ordinated services to ensure clients receive the help they need to live well, remain independent and stay at home for as long as possible.

With a focus on enablement, the centre’s home-style environment allows clients to feel at ease in their surroundings. It includes a large kitchen space, a room for movies and TV (or just a quiet space to rest), a growing and ever changing sensory garden, and outdoor spaces for community activities and relaxation.

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TUESDAY 12TH SEPTEMBER 2017 continued

PRE-SUMMIT WORKSHOPS

1.00pm - 3.15pm Workshop 1The 4 M’s –Messaging, Marketing, Mindset and Media Workshop

James Lush, Lush Digital Media

Why every organisation needs to understand that success today is down to the story you tell!

Is your organisation offering the same as your competition? Do you all look and feel the same? Can the public set you apart? Does one company message and story blend in with another?

With increased competition on the horizon this workshop is for you if you are looking to capture the essence of what makes YOU different? What will give your organisation a sustainable future? How will it attract clients that little understand the sector until they are under pressure and grieving?

We’ll workshop ways for you to find the essence of your organisation. What capabilities does your organisation possess that others can’t touch? What values and personality does it convey so that any decision making is made unconsciously?

Be prepared to be prodded and poked – to have your sector exposed in a way that at times might be uncomfortable. But in just a few hours you’ll have the skills, the vision and the knowledge to convey YOUR point of difference and communicate more effectively than ever before.

Presenter James Lush25 years and 25,000 interviews later, James Lush has become the expert in what makes a story and how that connects with audiences. His work in radio and television both in the UK and Australia (BBC and ABC) has led him to travel all over the world presenting, teaching and challenging our “lazy sameness”! He is the Founder and Director of the award winning Lush Digital Media which helps hundreds of companies communicate more effectively and strategically. His Masters Degree in Pscychology combined with his Media mindset means he’s perfectly placed to assist organisations find their way in today’s communication minefield. See it, feel it, get it – this session becomes your new day one!

Workshop 2 The future of small providers – a cooperative approach

Smaller community based aged care providers have a number of competitive advantages: local Boards and local decision making; local awareness of community needs; and the agility and flexibility to make decisions and act quickly due to their size. Yet questions remain over the longer term sustainability and ultimate survival of such providers, particularly in rural and regional environs.

The Co-operative Business Model was first established in the UK in 1844 and has since provided a solution to fill many market gaps, particularly in rural and regional areas.

The workshop will provide delegates with an understanding of how a National Aged Care Co-operative could be structured to ensure smaller communities continue to benefit from locally owned providers, whilst those providers benefit from a support structure providing efficiencies and economy of scale previously only available to large multi-site providers?

Phillip Schmaal, Chairman of Directors – the Barossa Co-op Formerly CEO of Barossa Village Aged Care

Workshop 3 Russell Kennedy Masterclass

Workshop details to come.

SUMMIT PROGRAM

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TUESDAY 12TH SEPTEMBER 2017 continued

CONFERENCE PROGRAM

3.30pm – 3.40pm National Summit Opening and Welcome to DelegatesMC Dr. John Tickell

3.40pm – 3.50pm Welcome to Country Gudjugudju, Yidinji people

3.50pm - 4.05pm National Industry UpdatePaul Sadler, ACSA National President and Pat Sparrow, CEO, ACSA

4.05pm – 4.25pm The Hon Ken Wyatt, MP Minister for Aged Care, Minister for Indigenous Health (invited)

4.25pm – 4.55pm Legislative Review Margot McCarthy, Deputy Secretary of the Ageing and Aged Care Group (invited)

4.55pm – 5.15pm Shadow Minister The Hon Julie Collins MP, Shadow Minister for Ageing and Mental Health (invited)

5.15pm – 5.25pm Welcome Reception Sponsor Proudly sponsored by

5.25pm – 6.10pm Aged Care Reimagined Craig James, Senior Economist, Commonwealth Bank

6.10pm – 7.15pm Welcome Reception Drinks in Exhibition HallProudly sponsored by Foxtel

7.30pm Regional, Rural and Remote Networking Dinner Shangri-La Hotel

Register to attend the RRR networking dinner, catch up with colleagues and enjoy the stories from our guest speaker on the night.

Guest speaker: Elizabeth O’Connor

Elizabeth runs ARRCS services in Mutitjulu at the base of Uluru (aged residential, child care and community services)

There are many complexities, some beautiful cultural capability and delivery stories, and some very funny moments related to life in a remote community in the middle of one of Australia’s ICONIC tourist centres.

Policy Networking Dinner Hilton Hotel

This dinner is open to all attendees who work within the policy framework. The ACSA policy team will be in attendance so come along and meet the ACSA staff.

Host: Darren Matthewson, Divisional CEO – Tasmania & Victoria, National Director Strategy & Policy

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SUMMIT PROGRAM

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WEDNESDAY 13TH SEPTEMBER 2017

7.30am – 8.15am Wake up and walk – choose to thrive – Meet Michael Peachey and Nick Heywood Smith from W&L at 7.30am to join the wake up and walk group for a casual 30-45 minute stroll along the Esplanade Precinct. You will be back in plenty of time to get ready for the day’s events.

8.00am - 5.00pm Registration Desk open

7.30am – 8.30am Breakfast Session 1 Building for Gen X

During this Thinking Ahead breakfast, you will be provided with insight into the mindset of a Gen X as they influence the plans of their parents (pending clients), guide their grandparents (current clients), and plan their own (non-government funded) future.    During this time you will also be provided with practical tools to help you evolve service delivery, drive innovation, embrace enabling technology, cater to client demand and preferences, and tighten your governance models,  - ultimately strengthening your long term sustainability.  

About the presenter:  Heath Shonhan was born in 1976 (squarely Gen X!)  and has a vested interest in building future capacity within the aged care sector.  Heath advises health care providers (‘for profit’ /  mission based / aged care / primary /tertiary care / large/small / metro/remote), capital funders, government and investors – across Australia and internationally. Heath has active interests in venture capital, private equity, angel investing and bee keeping.

Heath Shonhan, Partner, Bentleys Chartered Accountants

Breakfast Session 2High Risk Clinical Issues – How to minimise your compliance risk and other legal risks

This will be an interactive presentation by Julie McStay taking into account actual clinical issues and scenarios that commonly (and not so commonly) arise in both the residential and community settings and how to minimise the risk for providers that arise out of those scenarios. The session will provide providers with practical ways to avoid and respond to those risk as well as how to minimise the likelihood of any non- compliance.  

Julie McStay, Director, Hynes Lawyers

8.50am - 9.00am MC - Dr John TickellWelcome Day 2

9.10am – 9.20am Summit Major Sponsor Welcome – HESTA

9.20am – 10.20am The Mindset for ChangeWade Jackson

This presentation is for people who want to be proactive not reactive, who want to meet change with confidence and who value being a positive and constructive influence on the people around them. Learn tools and strategies on how to deal with change, be emotionally resilient and mentally strong and how that translates into affirmative action.

10.20am – 11.00am

MORNING TEATrade Exhibition Hall

SUMMIT PROGRAM

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WEDNESDAY 13TH SEPTEMBER 2017 continued

11.00am – 12.30pm CONCURRENT SESSION ONE

POWER OF DESIGN

Transcending Architecture - Future Technologies for NOW

This presentation will explore key elements of technology of the future in design for Seniors. Modular is one part of the solution for improvement of quality performance of future buildings. Is it the only future solution? How do the jigsaw pieces of plethora of technologies work together to drive re-design of accommodation solutions?

David Lane, Partner ThomsonAdsett

Creating Community through Innovative Design with our Customer in Mind

POWER TO COLLABORATE

Ageing Well in Your own Neighbourhood - Waverton Hub Model

The Waverton Hub operates as a mutual with the aim to age well in our own homes for as long as possible. Helen will talk about the benefits of the Hub to its members, what is involved in getting a Hub started, how The Waverton Hub collaborates with nearby service providers and the potential for Hubs to be part of the Australian Aged Care System.

Helen L’Orange, President, Waverton Hub Board

The AGEncy Project

The AGEncy Project focuses specifically on cohousing initiatives – and other innovative housing concepts – that support older people to be healthy, independent and actively engaged. At the basic level, it’s about older people continuing to have ‘agency’ in their later decades.

Guy Luscombe, Architects Johannsen + Associates

POWER OF CULTURE

Sponsored by Blue Care

Indigenous Dementia Support in Remote Settings

Jon Benham, Regional Manager, Dementia Support Australia (DSA) ARRCS

Indigenous Aged and Community Care Remote East Arnham Land NT

Social Policy impacts on Indigenous Elder Care

POWER OF TECHNOLOGY

Virtual Care – what’s possible?

Looking at the technology based care models Feros Care is developing for 2020 care. What we think is possible now or within a few short years. What we are working on, the barriers and opportunities for virtual care environments.

Jeanette Buckley, Chief Executive Officer, Feros Care

SAGE study tours - the Japan Experience

Technology used in Japanese Aged Care settings, and its application to the Australian setting.

Allan Waters, General Manager Innovation & Technologies, Anglicare

POWER OF COMMUNICATION

Corporate Communications: Risks and Opportunities

As the aged care sector faces increasing interest and scrutiny from the media and public, this session will bring together corporate communication experts, CEO’s and communication leads to discuss the risks and opportunities faced by corporate communications teams. It will consider the processes and systems that providers should have in place should an issue arise, ensuring every stakeholders in focused on business sustainability

Rhod Ellis Jones, Principal, Ellis Jones

12.30pm – 1.30pm LUNCH Trade Exhibition Hall

SUMMIT PROGRAM

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East Arnhem Regional Council

Tamra Bridges and Fred Wallace, Blue Care Indigenous Services

Stacey Eley and

Sharon Wunungmurrat

Kim Teudt, General Manager, Acquisitions and Business GrowthChurches of Christ

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WEDNESDAY 13TH SEPTEMBER 2017 continued

Elder abuse is about the misuse of power in a trusted relationship. Following the recommendations from the Australian Law Reform Commission, this session will explore the respective roles of the law and regulation, aged care providers and the broader community in changing the powerplay to empower older people and protect them when necessary.

2.15pm – 3.00pm Power of Apology – The importance of positive relationshipsRae Lamb, Aged Care Complaints Commissioner

Audience Q & A

3.00pm – 3.30pm AFTERNOON TEA Trade Exhibition Hall

3.30pm – 4.50pm Emerging Policy Area Series – Health and Aged CarePrimary Health Network– Panel Session‘PHN’s & LHN have a role in aged care/what is the role in aged care, what are the priorities

Graeme Samuel, Chair of SEM PHN Phil Edmondson, CEO, Primary Health Tasmania Michelle Smith, Chief Executive, ECH Robin Moore, Mackay Hospital and Health Service (invited)David Panter, CEO, ECH

With the emergence and development of Primary Health Network’s and their role in commissioning and coordinating health services for their communities, what will their role be in aged care? What does this mean for aged care providers in home care and residential?

4.50pm – 5.00pm Close Day 2

6.30pm – 11.00pm ACSA National Summit 2017 Gala Dinner Eastern Events Lawn, Cairns EsplanadeDiamonds and Pearls 30th Anniversary

Proudly sponsored by Ansvar

SUMMIT PROGRAM

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1.30pm – 2.15pm Elder Abuse: Changing the PowerplayPaul Sadler, Chief Executive Officer, Presbyterian Aged Care NSW & ACT Brian Herd, Partner, CRH Law Matt Corrigan, Principal Legal Officer, Australian Law Reform Commission

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SUMMIT PROGRAM

THURSDAY 14TH SEPTEMBER 2017

8.00am - 5.00pm

Registration desk open

9.00am - 9.10am

MC - Dr John TickellWelcome Day 3

9.10am – 9.45am

Australian Digital Health Agency and the Digital Health Strategy for AustraliaTim Kelsey, CEO, Digital Health Agency

9.45am – 10.30am

Wollongong

The Australian Government has announced a review into the Aged Care Funding Instrument (ACFI).

This will involve reviewing the current ACFI instrument and investigating what further changes may be required. We invite you to join us for to be part of this review. This will be an excellent opportunity to hear directly from the key players involved in the review and to give your views.

10.30am – 11.00am

MORNING TEATrade Exhibition Hall

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Financing Panel - ACFI Reviews and reforms and beyondGraeme Samuel, Aged Care Financing Authority Dr Nick Hartland, First Assistant Secretary, Department of HealthRichard Rosewarne, Applied Aged Care Solutions (invited) James Underwood, Director, James Underwood & AssociatesProfessor Kathy Eager, Director, Australian Health Services Research Institute (AHSRI) at the University of

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SUMMIT PROGRAM

THURSDAY 14TH SEPTEMBER 2017 continued

11.00am – 12.30pm CONCURRENT SESSION TWO

Improving the Physical Environment of Residential Aged Care through Co-design with Facility Managers and Staff

Nick Seemann, Constructive Dialogue

The Power of Change? Change sucks!

Coming to terms with life in a facility, Change sucks. But does it have to? Can we design a better experience of ageing and pathways to support and care? We will reflect on concepts of ‘home’, ‘independence’ and ‘security’ with specific reference to experience defining opportunities to engage in a meaningful way with those seeking support in the home or making the move into residential care.

Participants will leave with 3 things they can improve by design, to disrupt their markets and create meaningful experiences.

David Constantine, Design Director, Ellis Jones

POWER OF CHOICE & CONTROL

Ilsa Hampton, CEO, Meaningful Australia

POWER OF THE CLIENT

Aged care models – consumer demand versus legislative constraints – can you build what consumers want within the confines of the current legislation?

What type of models do consumers want for residential aged care (both built environment and clinical setting), the legal hurdles and issues with those models and some practical discussion on how to overcome them.

Julie McStay, Director, Hynes Legal

Aged Care’s Retail Future – consumer demand versus capital constraints – can you offer what consumers want within the confines of current funding?

While the services or products offered in aged care are very different from those of conventional retail markets, the manner in which the products and services are positioned, priced or distributed is surprisingly similar.

Consumers are driving aged care businesses toward a retail future that will require ongoing investment in built environment, infrastructure, systems and staffing for exisitng providers to remain relevant. Stewart Brown will discuss how aged care providers financially prepare themselves for a retail future. infrastructure, systems and staffing for exisitng providers to remain relevant. StewartBrown will discuss how aged care providers financially prepare themselves for a retail future.

Patrick Reid, Director - Aged Care, Community & Disability, StewartBrown

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ACSA NATIONALSUMMIT

New National Guidelines for Spiritual Care in Aged Care – when choice is more than ‘Do you want fries with that?’

The federally funded National Guidelines for Spiritual Care in Aged Care (launched Aug 2016) enable deep understanding of customers and engagement with staff. These Guidelines deal with the complexity of ensuring staff engage in care relationships that actually hear what the older person wants and needs. This presentation will give an overview of the Guidelines’ development and outcome areas as well as steps ACSA members are taking towards implementation.

POWER OF CREATIVITY

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THURSDAY 14TH SEPTEMBER 2017 continued

11.00am – 12.30pm CONCURRENT SESSION TWO continued

Implications for Older LGBTI Australians, and their experiences in and out of aged care services.

Dr Catherine Barrett, Director, Celebrate Ageing

CALD

POWER OF THE WORKFORCE

New World leadership - sourcing the next generation’

A New World of aged care is upon us CEO turnover has been alarming. Yet it’s an opportunity to source a new generation for next generation leadership.

Where will they come from - within, new entrants, the commercial sector?

This is an interactive and diverse panel session with a variety of presenters reflecting different genders, age groups and backgrounds.

Ray Glickman, Principal FromLeftField

The Aged Care Workforce Census and Survey 2016

Kostas Mavromaras, Director of National Institute of Labour Studies (invited)

12.30pm – 1.30pm LUNCH Trade Exhibition Hall

1.30pm – 2.15pm Emerging Policy – Housing & Retirement Income Panel Peter Martin, Economics Editor, The Age Patricia Pascuzzo, Founder and Executive Director of the Committee for Sustainable Retirement Incomes (CSRI)

This panel session will cover housing affordability, social housing, equity release, retirement incomes and opportunities for providers and long term financing.

2.15pm – 3.00pm What does Dying at ‘home’ really mean? Molly Carlile

3.00pm – 3.30pm AFTERNOON TEA Trade Exhibition Hall

3.30pm – 4.30pm Driving Sustainable Change & Increasing Business AcumenMark Carter

This keynote will focus on practical tips, tools and methodologies to help drive sustainable change and simultaneously improve awareness of business and sales acumen. This will include:

- 5 Levers of driving sustainable change, linked to behavioural sciences- 5 Essential triggers for instilling a business and sales focus- 2 Over arching themes to help all team members realise strategic opportunity

4.30pm – 4.45pm Conference ClosePat Sparrow, CEO, Aged & Community Services Australia

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POWER OF DIVERSITY

Mary Patetsos

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ACSA NATIONALSUMMIT

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REGISTRATION KEY DATES

Registrations Now Open!

Friday 30 June 2017Early bird Registration Closes

SUMMIT FORMATIncludes:• Pre-Summit site visits• Pre-Summit workshops• Breakfast Sessions• Keynote and plenary sessions• Interactive exhibition display• Social functions to mingle and network

ONLINE REGISTRATIONS www.acsanationalsummit.com.au

ACCESSIBILITYFor further information regarding accessibility in the city of Cairns and to download information please visit www.acsanationalsummit.com.au

REGISTRATION FEES & INCLUSIONS(All fees are shown in Australia Dollars and include GST)

Summit Registration Types

Early Bird Member $990Early Bird Non-Member $1150

Standard Member $1250 Standard Non-Member $1450

Day – Member $660Day – Non-Member $770

Group Registration Member

Group 3+ $900Group 10+ $850

Group Registration Non-Member

Group 3+ $1000Group 10+ $950

Member & Non Member Registration Inclusions

• 2.5 Day Summit registration, access to daily Summit sessions

• Morning and afternoon tea, lunch each day you are attending the Summit

• Satchel• Name badge• Conference handbook• 1 x Welcome Reception ticket• 1 x ACSA National Summit 2017 Gala Dinner

ticket

Member & Non Member Day Registration Inclusions*

• Summit registration, access to daily Summit sessions on the day you are attending the Summit

• Morning and afternoon tea, lunch for the day you are attending the Summit

• Satchel• Name badge• Conference handbook

*this registration type does not include the Welcome Reception or Summit Dinner. Tickets to these social functions can be purchased via the registration form.

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REGISTRATION TERMS AND CONDITIONS

Confirmation of Registration

Registrations will be acknowledged in writing to the email address nominated along with confirmation of requirements according to the registration form submitted. A tax invoice will be attached to the email. A remittance advice form is included on the last page of the tax invoice. Please complete this form and forward to conference@aomevents.com. If you have not received a written confirmation within seven days please contact All Occasions Management at conference@aomevents.com.

Cancellation Policy

By completing and submitting this registration form, you are indicating your intention to attend the Summit and you will be liable for a cancellation fee if you are unable to attend. Registration cancellations must be sent in writing (mail, fax or email) to all Occasions Management. Registration cancellations received up to 30 days prior to the Summit will receive a full refund, less a $120.00 handling fee. Registration cancellations received less than 30 days and up to seven days prior to the Summit will receive a 50% refund. No refunds will be given for registration cancellations received within seven days of the Summit; however, a substitute delegate may be nominated. Refunds from any deposits forwarded to hotels, tour companies or other related business will be at the discretion of the supplier.

Payment

Payment of early bird registration fees are required by Friday 30 June to qualify for the rate. After the early bird due date, all unpaid early bird registrations will automatically roll over and the delegates will be charged at the regular rate. Full payment is required prior to the commencement of the ACSA 2017 National Summit. Admission to the Summit and all social functions may be refused if payment has not been received. Late fees based on a sliding scale will apply to any outstanding invoices after the conclusion of the Summit.

Payment Methods

Payment via Credit Card

Credit Card is the preferred method of payment. Accounts paid by credit card will incur a processing fee of 2.8% for VISA and MasterCard, 3.6% for AMEX and 4.95% for Diners card. Please note that debits to your credit card will appear as “All Occasions Group” on your statement.

Other payment options

Credit card is the preferred payment method, if you are unable to pay via this method please contact All Occasions Group for alternate options via email: conference@aomevents.com