age concern barnsley independent brokerage service “support brokerage involves the assistance that...

Age Concern Barnsley

Independent Brokerage Service

“Support Brokerage involves the

assistance that people need to work

out what their choices will be, and

the support required to make it

happen.”



“An Approach To Brokerage”

THE PERSON AND THEIR

FAMILY

PAID BROKERS,

ADVOCATES AND

INFORMATION GIVERS

PAID STAFF INVOLVED IN

PEOPLES LIVES

ORGANISATIONS RUN BY DISABLED

PEOPLE

NEIGHBOURHOODS AND LOCAL NETWORKS



Project Summary

• To establish an Independent Brokerage Service to support the extension of Direct Payments and the development and use of Individual Budgets.

• The project will be run by a coalition of vol/com sector partners acting together as a consortium with a lead body [Age Concern Barnsley] to build capacity of vol/com sector organisations and local communities to develop & deliver flexible and accessible brokerage services.

• IBS will support vol/com sector partners with the recruitment, training, registration and accreditation of Brokers. With this support vol/com sector organisations (members of the consortium) will develop and manage Brokerage Services.



Community Mapping Time Bank

BARNSLEY

THE PERSON AND THEIR

FAMILY

PAID BROKERS, ADVOCATES AND

INFORMATION GIVERS

PAID STAFF INVOLVED IN

PEOPLES LIVES

ORGANISATIONS RUN BY DISABLED PEOPLE

NEIGHBOURHOODS AND LOCAL NETWORKS

Where do I go to get the information and support I need? Who do I tell if it’s

not there?



Independent Brokerage

ConsortiumBase

Age ConcernEldon Street Barnsley

Manned By

Carers and Service Users

Core Volunteer DROP-IN Team

Full time Support Broker/

Development Manager

Intreface Between People Needing

Planning Support and the Support

Planners/Brokers

Contact Point

Gateway

Information and Experience Sharing and

Support

Holder of the Register for

Support Planner/Brokers

PilotDROP IN CENTRE

Eldon StreetFlagship

Identify and Recruit Volunteers

Train Volunteers

Accredit Volunteers

DROP IN CENTRE

Satellite Unit

DROP IN CENTRE

Satellite Unit

DROP IN CENTRE

Satellite Unit

DROP IN CENTRE

Satellite Unit

DROP IN CENTRE

Satellite Unit

Planninig

BrokeragePersons Unique

Description of Support

Complete Contracts for Volunteers

Volunteers to write their Profiles

A New area of Expertise to Support the Client Group

State the limitations of Scope for the

client group the organisation is

permitted to work with

Policy on Charging for

Brokerage to be resolved

DROP IN CENTRE

Satellite Unit

1/25/2008

Subtitle

Journey of Core Drop in Team VolunteersIndependent Brokerage Consortium

What is the Organisations

position on this



The Journey so far…………….A project board is set up which meets regularly to discuss the progress of the

project plan and put things into action.

Communication Network (BEN), newsletter, A short film is being created for information

Found support nationally to train the support planner/brokers (first day of training tomorrow)

Have set up a drop in centre for planning every Wednesday pm.



Brokerage Fees

Accreditation of brokersQuality Assurance

Risk

The role of Social Enterprise

AND any other questions that need answering.



Remember - don’t let unanswered questions stop you getting into the boat!!!!!



What does this mean to providers and what do we need to think about for the future?

1. How do providers develop our existing services and supports that both self funded and people with individual budgets and personal budgets would want, to embrace self directed support.

2. How do providers develop new services and supports that both self funded and people with individual budgets and personal budgets would want.



Challenges and OpportunitiesChallenges

As things stand at the moment we in effect have one commissioner. As personalisation develops we will be dealing with several hundred individuals who will be purchasing/commissioning their own services as customers in the market place.

We need to develop unit costings for all of our services – A menu and tariff of what is available.

We need to manage a mixed economy of block contracts and individual budgets and work through the transition.



Challenges and Opportunities cont’

Challenges

We need to think about how we ensure payment of invoices from individuals who are self funding.

We need to think about quality control.



Challenges and Opportunities cont’

OpportunitiesNew work!

New Roles

• P.A.s rather than Support workers?• Families as commissioners, managers and

providers of services?• Care managers as social workers?• Brokerage

Menu of services

• Financial• Recruitment and supervision of staff• Payroll • Housing• ‘One stop shop’



• Change

• The Unknown

• Uncertainty– Block to spot, spot to Direct Payment, direct payment

to Individual budgets

– New ways of commissioning and contracting

– New ways of providing

– New ways of working with users and families

– New ways of monitoring

Implication for providers



Will Commissioners commission in new ways?

Will providers like us be more transparent in how we charge for our services?

Will Social services change their ways of working?

Will families and carers want to take on new roles and responsibilities?

Will we all be willing to share our power, listen to each other, and work together so everyone has the opportunity to experience self directed support?

Challenges


Independent Brokerage ServiceOpportunities?



Visions of Possibility:

1. ACB could develop a role for community facilitators, who would support individuals to get out and about in their local community.

2. ACB could further develop the shopping service using volunteers to support people to do their own shopping, support the persons independence.



Together we are better

Research, reflect and reshape.

All work together to find solutions

Not giving up when faced with challenges

Support people in the way they want to be supported

Form meaningful partnerships

Ongoing Openness and honesty

Remain Resolute

Map the local community

Always remember - people are experts by experience

Test new ideas

Information is the key, find effective ways of sharing it

Open peoples minds, change peoples hearts

Never lose sight of the vision to shift the power

It’s your turn to put the Blue Sky thinking into action……

age concern barnsley independent brokerage service “support brokerage involves the assistance that...

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