2 assertiveness in the workplace
Post on 03-Jul-2015
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Supervision Internship [401591] Assertiveness I Marcus Birkenkrahe [Birkenkrahe Aya]
HWR Berlin Supervision Internship LV 401591 / 2
Agenda
Excerpts from the weekly forum posts...*
[Non-] Assertiveness
Simple methods
Discussion
Home work/Commitment round
Agenda | Forum | Models | Discussion | Commitment
Please do remember to upload your (main) forum post to your GoogleDocs file by Monday
at the very latest!!
HWR Berlin Supervision Internship LV 401591 / 3
Forum – from „What Did You Learn?“
«…In every e-mail [to Asian people] I had to pay attention that I never, really NEVER, write something in a negative way or use the word no. This can get pretty difficult when someone did something wrong and you are the one who has to explain it in a positive way to him.»
«From the very first day of my internship I understood that it will be difficult for me to go home at 18.00 as ALL employees finish their working day not earlier than at 19.00-20.00. And some of them start working at 7 a.m.»
«How do you say “No” if someone wants to give you a task that you simply do not have time for?»
Agenda | Forum | Models | Discussion | Commitment
HWR Berlin Supervision Internship LV 401591 / 4
Forum – from: “What Did You Learn?“
«It feels a little strange for me to “just” be the intern and to have such control and corrective responsibilities over people in their work. Especially considering that there are people who have been doing their job for 20 years.»
«I often get tasks from the [managers] or sometimes from the clients directly without having clear instructions on how to do it.»
«I learned that it is important to ask for what you want or need because if you don’t, it is possible that you will miss gaining a lot of helpful experience.»
>> What do you make of these stories?
>> Have you made any similar experiences?
Agenda | Forum | Models | Discussion | Commitment
HWR Berlin Supervision Internship LV 401591 / 5
[Non-] Assertiveness
Aggressive behavior – pushy, bullying, requires force
Manipulative behavior – sly, tricky, requires cunning
Instinctive behavior – 'fight, flight or freeze'
Defensive behavior – replying, defending, asking
Assertive behavior – clear, adult, requires boundaries
HWR Berlin Supervision Internship LV 401591 / 6
Assertive behaviors
The point of all assertive techniques is to let the other person know (a) where your boundary is, (b) if anyone has violated it and (c) what will happen if they keep doing it.
Direct and clear
Fielding through repetition (simple message)
Parallel talking
Paradoxical
HWR Berlin Supervision Internship LV 401591 / 7
Home Work / Commitment
Experiment with assertive behavior this and next week.
First, identify your (typical) pattern.
For example:
when you'd normally say 'no', say 'yes'. when you'd normally be aggressive, be assertive when you'd normally be manipulative, be assertive In all cases, observe how other people's response
changes when you change your behavior.
Agenda | Forum | Models | Discussion | Commitment
HWR Berlin Supervision Internship LV 401591 / 8
Opinionator! [if there‘s time]
Let's move over to the (now fixed) Opinionator to get a sense of the views of the entire group and not just a few...
?
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