a great place to work

CultureEvery human interaction forms culture

Why is Eric talking about culture?

10 Schools

Worked in 11 CountriesIn 24 Cities

Worked for 50 Organisations

Non Profit For Profit ElectedGovernment

Merged 7 Councils, £1.1 Billion, 21,000 Staff

Led 400 staff , £70 million

Led 24 teams

Where can you make a difference?

Be Kind

Being right is not enough

You are accountable for how the other person feels

Feedback is hard to hear

Permission

Ask them to explain

Understand before you judge

What if they think I am dumb?

The killer of radical innovation

And effective risk management

What about the quiet people?

How people respond to failure

Reflection is the most powerful way to learn

Permission

Control vs Influence

They

Aggressive learning

Science and Experience

Onboard with an eye towards friendship

Empower your team to find mutual passions

Abolish They

The lonelier an employee The poor the performance

Every idea starts fragile

The value of diversity of thought

SUN vs RAIN

People are classed as friend or foe, quickly, with foe as the default in the

absence of positive cues

You can discover more about a person in an hour of play

than in a year of conversationPlato

..a culture of honest, constructive and engaged feedback..

Ego impedes learning.. With success, it can blind us to our faults.. In failure it

magnifies each blow..

The safer and more valued people feel, the more resilient they are in the face of

high demand and uncertainty

True failure is when you failed to ask for help

Reward Collaboration

In Conclusion

“We are all pebbles. We can grow to be rocks, through our actions and behaviours.

Each of us when thrown into a pond create ripples. The stronger the ripples the stronger the impact.

Too much and we destroy. Too little and we have no effect.”

1. Who knows how to give you feedback?

2. Who knows what non work interest you have

3. How do you learn?

4. Who do you call ‘They Or Them?’

5. Who are the quietest people in the room and why?

6. How do you manage your Ego?

7. How do you reflect?

Everyone one of you are responsible for the culture that you exist in

There are no innocent bystanders

ebrooke@enova.com

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