enterprise digital transformation; - saudiaerosummit.comsaudiaerosummit.com/presentations/gaca - dt...

EnterpriseDigital Transformation;It’s not means to an end .. It’s a way of life.

By Devoteam We Are Digital Transformakers!

November 2015

Innovation

has been the primary

driver of key human

changes since the

beginning of time.

So…What is the singlemost

important outcome of these

innovations?

1%

4%

increase inproductivity

70 years

17 years

double standardsof living

* Each bar represents 100 years

Increased productivity has a major impact on our life… to put things in prospective every time we increase

productivity by 1% the living standards will double every 70 years, while increasing productivity by 4%

will reduce that number to become every 17 years!

Productivity

Welcome toDigital Transformation

noundig.i.tal transfor.mation

The new normal.

Encapsulment of the biggestrevolution of our lifetime in two

words .. Incomprehensible for beingso extensive, pervasive and global. It

is changing our world, everywhere,everything.

A matter of survival.

Productivity & DigitalTransformation

As perDr. Erik Brynjolfsson from MIT

Digital is the single mostimportant element to increaseproductivity in any enterprise

Productivity & DigitalTransformation

In the 1930’s the cumulativecodified knowledge base ofthe world doubled every 30

yearsTODAY

It doubles every11 hours

8

84%USE DIGITAL DURING THEIR

SHOPPING JOURNEY

Source: Deloitte, The NewDigital Divide, April 2014

34%SAY DIGITAL MAKES IT

EASIER TO SHOP IN STORE

42%HIGHER CONVERSION RATE THAN CONVENTIONAL SHOPPING

Which in turn are influencing consumer journeys and shopping habits

Resulting in higher conversion and spend across many sectors

Cop

yrig

ht

Welcome to the New Era of the Aviation industry

Times arechanging…Traveling Procedures areDigitally TransformedAirport Services are gettingSmarter

Cop

yrig

ht

Border ControlTraditional

Digitally Transformed

Cop

yrig

ht

Traditional

Digitally Transformed

Boarding at the Gate

Cop

yrig

ht

Check InWhy to queue …

When you Can Self Check In !!!

Cop

yrig

ht

Digital Transformation is enhancingProductivity

$$$$

Source: Travel Technology Research

And if he checkshimself in online thecost reduces to 6 cents

Cost to check in thesame passenger at akiosk is 16 cents

Average cost to check in apassenger at a counter is $3.68

Organizations

are asking …

How do we

move into the

Digital Era?

15

16

Digital Transformation is not just going “paperless”

It’s a strategy that fundamentally transforms organizations through data informed content with openfunctionality & agile development. At its heart lies user focus & customer engagement at every touch-point.

It focuses on the only constant: Change.

The evolution of companies: “Digital Darwinism”

Analogic DigitalConnected

Social

Open

Virtual

Computers: Emancipationof production exclusivity.

Internet: Emancipationof physical boundaries.

Social Media: Emancipation ofdistribution & gatekeeping.

Mobile: Emancipation of time &space restrictions.

17

We need toRealize thatBecomingDigital is:

A complete shift in theway business is done.

18

Customers buy differently

People work like they live

New services appear everyday

WELCOME TO THE

19

WELCOME TO THE

20

WELCOME TO THE

Having Said that … we need to realize that

Not everyone is wining theirDigital Battle

21

NOT EVERY ONE IS WINING THE “ DIGITAL BATTLE”

There’s a notable disconnect!

25%Of companies report undergoing“DigitalTransformation”

88%

Only, have mapped the digitalcustomer journey and have a clearunderstanding of new orunderperforming digital touch-points

22

Value

Time

Initiative 1

Initiative 2

Initiative 3

Business expectation from Digital Transformation

Value will disappear in time

Value is not Accumulative

Value

Time

Expectation GAPExpectation GAP

NOT EVERY ONE IS WINING THE “ DIGITAL BATTLE”

23

24

Dig

ital

Cap

abil

ity

Leadership Capabilities

Fashionistas, withseveral advanced

digital features, yet noleadership, coordination

and vision

Conservatives, highleadership capability,

underdeveloped digitalvision

Beginners, with nooverarching vision &an immature digital

culture

Digital masters,strong vision, good

governance & strongdigital culture

Let us investigate the below definition of the type ofDigitally Transformed Organizations

Source: MIT center for Digital Transformation

25

GAP BetweenBeginners & Digital Masters

Vision, Culture and Governance

“Not Only Technology”

26

GettingThere:

Synchronizing Vision,Culture & Governance

27

Vision: Left meets rightLeadership that is both logical & creative, technical & eclectic, rational & agile. A complete equation.

Innovation ofthe Business

Model

CustomerJourney &Experience

OperationalExcellence &Efficiency

Analytics & Datain theOrganization

28

Culture: The secret sauce to ensure every one is ticking at the same frequency

Changing the Status quo

55%of the organizations

surveyed indicated thatthey have issues rolling outtheir Digital transformationprograms due to cultural

challenges.Study by MIT Sloan

Cultural issues people work

responsibilities people physical work

location, People line of reporting

29

Digital Transformation is about “Doing things Different” this means

New Governance

DifferentOrganization

the long gamewhile racking upquick wins.

about speed, agility, failure,new capabilities & ways of workingand collaboration on all levels.

Demolish allBarriers

the “cool kids in the corner” syndrome &communicate, communicate,communicate.

Avoid

costumer centric,transparent, collaborative,data driven, empowered &innovative.

Become

Rules

It's both horizontal andvertical.

Regulations

creating a digital silo -integration and engagementare critical.

Integration

Now before you embark onyour Digital Transformation

Journeyplease allow us to introduce

Ourselves

31

Who are we?

Devoteam, “The Digital Transformakers”“entrepreneurs in disruptive technology”

32

At Devoteam we deliver innovative technology consultingfor business, to make our clients win their digitalbattle

•

20 years of transformation experience

Listed onEuronext

Digital BusinessTransformation

IT ServicesTransformation

IT InfrastructureTransformation

IT ServiceManagement

DevOpsAgile

Client RelationshipOperations Efficiency

20151995 2005

2 Billion SARTurnover in 2014

20Countries

3600Professionals

CloudData

Data CentresSecurityNetworks

33

What dowe do ?

We Help our Clients Win the

Transformational Services Offering

How do we do that?

Digital Transformation Engagement Approach

35

How do we Engage with Our Clients

Drivers forTransformation

Vision, Strategy ( Corporate/Business), Needs & Challenges,with regards to• Customer Journey in the organization• Operational enhancement• Availability of right data for Business

Decision• Need to innovate in the business

using technology• IT department performance

• Strategy ExecutionOffice

• Program ManagementOffice (Governance)

• ArchitectureManagement Office

• QA Management Office• Change Management

Office

• Strategy ExecutionOffice

• Program ManagementOffice (Governance)

• ArchitectureManagement Office

• QA Management Office• Change Management

Office

• ITSM• Monitoring & Asset

Management• Cloud Management &

Automation• Workload Automation• BI & Dashboards• Software AG

• ITSM• Monitoring & Asset

Management• Cloud Management &

Automation• Workload Automation• BI & Dashboards• Software AG

Devoteam Engagement ApproachDevoteam Engagement Approach

Transformation Management OfficeEstablishment (including tools)

Transformation Management OfficeEstablishment (including tools)

Enablement OfTransformation

SystemsImplementation

SystemsImplementation

TransformationImplementation Support

TransformationImplementation Support

Implementation ofTransformationDesign & Setup of the

Transformation

• ProvideOperations teamsto support (SEO,PMO, AMO, QMO,CMO)

• Provide Operationteams to supportImplementedTools (BMC, EPM,SWAG)

• ProvideOperations teamsto support (SEO,PMO, AMO, QMO,CMO)

• Provide Operationteams to supportImplementedTools (BMC, EPM,SWAG)

Vision, Roadmap & Setup ofTransformation

Vision, Roadmap & Setup ofTransformation

(Vision , Strategy, Need,Pain)

(Vision , Strategy, Need,Pain)

36

Customers buy differently

People work like they live

New services appear everyday

Telecom Government Enterprises

احتیاطي األسلحة والذخائر تحسین كفاءة وفعالیة عملیات إدارة مخزونفي السلم والحرب

December 2015

How is all that isrelated to Training ?

Let us take an Example of aDigital Transformation Project

سلسلة القیمة لعملیات إدارة احتیاطي مخزون األسلحة والذخائر في السلم والحرب

عمليات طلب

والذخائر واختيار املزودين

عمليات استقبال

والذخائر من املزودين

عمليات

والذخائر

عمليات نقل

والذخائر

عمليات

والذخائر من

واستعادة

عمليات استقبال التغذية الراجعة وتقييم الفعالية

التحاليل املتقدمة والدروس املستفادة ودعم القرار

في إدارة التحول داخل المنظماتدیفوتیمخدمات

تقییم الوضع الحالي

تطویر الوضع المستقبلي

االشراف على التخطیط للتحولالتحول

سةدرا

ویل

حلت

اتطلب

لمتع ا

ضوو

یم صم

ت

یطخط

ت

تحلیل الفجوات

تعریف المبادراتوتقدیر المدة والتكالیف

تحدید األولویات

وضع خارطة الطریق

مةوك

حفیذ

لتنا

إدارة التغییر

التأكد من المطابقة

إدارة المشاریع

الجودة الكلیة

رؤیة التحولوالتحول الرقمياألتمتةتحسین اإلجراءات وتطویر الكفاءة والفعالیة

ذكاء األعمال ودعم القرارتبني المعاییر العالمیة وأحسن الممارسات

حتى یتم ضمان نجاح التحول یجب التركیز على ثالثة محاور

الجانب البشري

التقنیةإجراءات العمل

تحول

41

On a final NoteHow do weensure ourteams areready for

We Train them to Develop the right Vision, Embrace the right Culture and Adopt the right Governance

“And Not only Training them onTechnology”

THANK YOU