increase productivity · increase productivity improve relationships improve satisfaction among...

Increase productivity

Improve relationships

Improve satisfaction among colleagues, clients and stakeholders

Goals  

Builds TRUST

Builds your BRAND

Brings you more MONEY

It’s your brand image at stake!

Why  it  REALLY  Ma.ers…  

Era of the Dynamic Workforce

Experiencing a Communication Crisis

Everything we do Communicates

Background

Build  trust  with  stakeholders  1

Select  communica5on  tools  for  your  need  2

Cra9  effec5ve  communica5ons  3

Respond  well  to  communica5ons  4

Staying Connected: Dynamic Communications

Do  I  trust  your  character?  

Do  I  have  faith  in  your  skills?  

Are  you  flaky?  

Communication Technology Best Practices Guide

Email

Voicemail

Text

Phone

Collaboration

IM / Chat

Training

Video

Gain Competence

Organize

Stay on Top of It

Be Clear

Be Concise

Be Timely

Give People the Benefit of the Doubt

Crafting Successful Communications

Basic Communication Etiquette

1.  Composing Emails

2.  Sending Emails Properly

3.  Responding to Emails

4.  Managing your Email ‘Life’

Sending Emails Best Practices Guide

Greeting and close

Background information

Anticipate questions

Reader's perspective

Clear subject line

Defined group

Single topic

Put the action at the top

Sending Emails Best Practices Guide

Proof and edit

Keep it short

No ALL CAPS

Use business acumen

Check your emotions

Thoughtful distribution and BCC

Verify attachments

Complete, short signature

Change subject lines for new threads

Responding to Emails Best Practices Guide

Read everything

Think before ‘Reply to All’

Benefit of the doubt

Respond within 24 hours

Answer/address all points

Avoid unnecessary questions

Avoid “stirring the pot”

Respond in line

Managing Emails Creating Balance

Turn off email arrival announcement

Use email tools

One-touch rule

Don’t send in middle of the night

Unplug

Texting Best Practices Guide

Light, simple and short

Manage tone and humor Check the recipient’s number

Respond

Tone, focus and informality

Consider audience

Impulse check

Be efficient and strategic Not for confidential information

Hi there Jane, OMG l love this weather! What did you think about the repot from A? Did you see the new ad work? Kindof creepy…Text me back and let me know about lunch?

I wont know until I approve their proof, what color? They are trying very hard to get them to use, and they are waiting on the art. They can’t give us a date unitl the art is set so as soon as we send our art, they can begin work getting me a proof (I will approve) and they will give us an in hands date.

OMG, ur 2 smrt. AFAIK no mtng 2day. TTYL.

What’s at stake

Improvements areas

Specific habits to build / change

Support required

Communication Action Plan

Increase productivity

Improve relationships

Improve satisfaction among colleagues, clients and stakeholders

Recap  

Branding and Communication Experts Free Consultation Opportunity Brand Your Brilliance VIP Preview Event

Excelerate

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