instructions for use - glow-worm · instructions for use condensing boilers/ flexicom sx 18sx g.c....
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READ CAREFULLY BEFORE USING
1 Readme.................................................................................................................. 31.1 Welcome........................................................................................... 31.2 GuaranteePack................................................................................ 31.3 Servicing........................................................................................... 31.4 Benchmark....................................................................................... 41.5 QuickReferenceGuide.................................................................... 4
2 Introducingyourappliance...................................................................................... 52.1 Appliancedescription....................................................................... 52.2 Accessories...................................................................................... 5
3 Productdocumentation........................................................................................... 53.1 Documentstorage............................................................................ 53.2 Explanationofsymbols..................................................................... 5
4 Safety...................................................................................................................... 64.1 Whattodoifyousmellgas............................................................. 64.2 Safetyrecommendations.................................................................. 64.3 Safetyregulations............................................................................. 6
5 GuaranteeResponsibility........................................................................................ 85.1 DetailedGuarantee.......................................................................... 85.2 ApplianceUse/Manufacturerresponsibility.................................... 8
6 Recycling................................................................................................................. 96.1 Appliance.......................................................................................... 96.2 Packaging......................................................................................... 9
7 Clearances.............................................................................................................. 9
HOW TO USE YOUR APPLIANCE
8 Overview............................................................................................................... 108.1 DisplayDescription......................................................................... 108.2 SwitchingOnandOff.......................................................................11
ANY ASSISTANCE?
9 FaultFinding......................................................................................................... 129.1 Electricalcircuitinterruption............................................................ 129.2 Appliancefailstolight..................................................................... 12
10 Appliancesafetydevices....................................................................................... 1310.1 BoilerShutdown............................................................................. 1310.2 Protectingagainstfrost................................................................... 1310.3 CondensateDrainBlockage........................................................... 1310.4 SafetyDischargeValve.................................................................. 13
11 Appliancemaintenanceandservicing................................................................... 1411.1 Cleaning......................................................................................... 1411.2 Regularservicing.............................................................................1411.3 SealedWaterSystems.....................................................................1411.4 SpareParts.....................................................................................14
12 TipsforSavingEnergy.......................................................................................... 1513 Contactyourafter-salesorganisation................................................................... 15
table of contents
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READ CAREFULLY BEFORE USING
1 Read me
1.1 Welcome
Theseinstructionsareanintegralpartoftheboilerandmust,tocomplywiththecurrentissueoftheGasSafety(InstallationandUse)Regulations,beleftwiththeuser.
EnsurethattheinstallerhasfullycompletedtheBenchmarkChecklistlocatedontheinsidebackpagesoftheinstallationinstructionssuppliedwiththeproductandthatyouhavesignedittosaythatyouhavereceivedafullandclearexplanationofitsoperation.TheinstallerislegallyrequiredtocompleteacommissioningchecklistasameansofcomplyingwiththeappropriateBuildingRegulations(EnglandandWales).
AllinstallationsmustbenotifiedtoLocalAreaBuildingControleitherdirectlyorthroughaCompetentPersonsScheme.ABuildingRegulationsComplianceCertificatewillthenbeissuedtothecustomerwhoshould,onreceipt,writetheNotificationNumberontheBenchmarkChecklist.
Readtheseinstructionsandfollowthemcarefullyforthesafeandeconomicaluseofyourboiler.
Do not forget to read the chapters “Safety” and “Guarantee” where you will find important information for your safety.
1.2 Guarantee Pack
Thepackcontainstheletterofintroductionandtheguarantee.Theextendedguaranteeissuppliedlooseandwerecommendthatyoushouldreadit.
Completeandreturnassoonaspossibleyourguaranteeregistrationcard.
IfyourguaranteeregistrationcardismissingyoucanobtainacopyorrecordyourregistrationbytelephoningtheGlow-wormCustomerServicenumber08000732142.
1.3 Servicing
Thisproductshouldbeservicedregularlytooptimiseitssafety,efficiencyandperformance.TheserviceengineershouldcompletetherelevantServiceRecordontheBenchmarkChecklistaftereachservice.TheBenchmarkChecklistmayberequiredintheeventofanywarrantyworkandassupportingdocumentationrelatingtohomeimprovementsintheoptionaldocumentssectionoftheHomeInformationPack.
Toensurethecontinuedefficientandsafeoperationoftheboileritisrecommendedthatitischeckedandservicedatregularintervals.Thefrequencyofservicingwilldependuponthesiteconditionsandusage,butingeneral,onceayearshouldbeenough.
Toobtainservice,callyourinstallerorGlow-worm’sownserviceorganisationusingthetelephonenumberontheinsidebackcoverofthisbooklet.
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1.4 Benchmark
Glow-wormisalicensedmemberoftheBenchmarkSchemewhichaimstoimprovethestandardsofinstallationandcommissioningofdomesticheatingandhotwatersystemsintheUKandtoencourageregularservicingtooptimisesafety,efficiencyandperformance.
1.5 Quick reference guide
WedesignedthisQuickreferenceguidesothatyoucanstartusingyourappliancerightaway.
ThisQuickreferenceguideassumesthattheappliancehasbeeninstalledandcommissionedbyacompetentperson.
BenchmarkismanagedandpromotedbytheHeatingandHotwaterIndustryCouncil.
• Formoreinformationvisitwww.centralheating.co.uk
MODE
MODE
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2 Introducing your appliance
2.1 Appliance description
TheFlexicomsxrangeofboilersaredesignedforuseaspartofasealedwatercentralheatingsystemwithfullypumpedcirculation.Thepump,expansionvesselandassociatedsafetydevicesareallfittedwithintheboiler.
Oncethecontrolsareset,theboileroperatesautomatically.
IntelligentcontrolsareavailableasaccessoriesfromGlow-worm.
ContactyourInstallerorGlow-wormsalesforfurtherinformation.
TheFlexicomsxboilerisanappliancethatusescondensingtechnology,whichrecoversheatfromthefluegases,thisoperatingprinciple,consumeslessenergyandcontributestothereductionofyourhouseholdCO2emissions.
Thisapplianceisaroom-sealedtypeequippedwithafluesystemforairsupplyandtheremovalofcombustionproducts.Thisfluesystemoffersthepossibilitytoinstalltheapplianceinanyroomwithouttheneedforadditionalventilation.
Installationandcommissioningoftheapplianceshouldonlybecarriedoutbyacompetentperson.Theyareresponsiblefortheinstallationandthecommissioninginaccordancewithstandardsinforce.
Youshouldalsoconsultacompetentpersonformaintenanceandrepairoftheapplianceaswellasforanyadjustmentnecessary.
2.2 Accessories
TheFlexicomsxiscompatiblewithmostmakesof230Vprogrammableroomthermostats.
ForincreasedsystemcompatibilityandincreasedenergysavingwithintelligentcontrolGlow-wormofferarangeofcontrolsdedicatedtoworkusingauniquecommunicationsystem-eBus(lowvoltage).
Forfurtherdetailscontactyourinstaller.
3 Product documentation
3.1 Document storage
• Makesurethatthismanualisstoredclosetoyourapplianceforfuturereference.Shouldyoumovehomeensurethatthismanualishandedovertothenewhomeowners.
• Readtheseinstructionsandfollowthemcarefullyforthesafeandefficientuseofyourappliance.
Noresponsibilityorliabilitycanbeacceptedfordamagescausedbyfailuretofollowtheinstructionsinthismanual.
3.2 Explanation of symbols
DANGER: Risk of injuries.
ATTENTION: Risk of damage to the appliance or to its surroundings.
IMPORTANT INFORMATION
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4 Safety
4.1 What to do if you smell gas?
- isolateyourgassupplyatthegasemergencycontrolvalve.
- Eliminateallsourcesofignition,i.e.smoking,blowlamps,hotairgunsetc.
- donotoperateelectricallightsorswitches,eitheronoroff.Openalldoorsandwindows,ventilatethearea.
- openimmediatelywindowsanddoorsinordertoventilatetheproperty.
- donotsearchforgasleakswithanakedflame.
- callyourgassupplier’semergencyphonenumber.
- alertotherbuildingoccupants.
4.2 Safety recommendations
Youmustcomplywiththefollowingrecommendationsandsafetyinstructions:
• Neverperformanymaintenanceorrepairoftheapplianceyourself.Onlycompetentpersonsareallowedtoworkontheappliance.
• Nevertamperwithsafetydevices.
• Donotattempttomodifytheapplianceoritsimmediatesurroundingsasthismayaffectonthesafeuseoftheappliance.
• Undernocircumstancesmusttheuserinterferewithoradjustsealedparts.
• Donotallowchildrentooperatetheappliance.
• Donotobstructthefluesystem
Certainhomeimprovementsmayadverselyaffecttheoperationofyourappliance–youshouldconsultyourinstallerforadvicebeforecarryingoutanywork.
• Donotexposetheappliancetohighhumidity.
• Donotuseorstoreexplosiveorinflammablematerials(e.g.petrol,aerosols,solvents,chlorinebaseddetergents,paint,glueetc.)inthesameroom,compartmentorcupboardastheappliance.Undercertainconditions,thesesubstancescanprovetobecorrosive.
• Donottouchtheheatedsurfacesoftheappliance,suchasoutletduct,hydraulicconnections,alsoaftertheapplianceoperationbecause,foracertaintime,thesesurfacesmaybecomehot.Anycontactwiththemcancauseburns.
Thisappliancecontainsmetalparts(components)andcareshouldbetakenwhenhandlingandcleaning,withparticularregardtoedges.
• Inthecaseofanywaterleak,immediatelyturnoffthecoldwatersupplytotheapplianceandhavetheleakrepairedbyyourcompetentperson.
• Donotstoreorplacearticlesontheappliance.
4.3 Safety regulations
Servicing/maintenanceshouldbecarriedoutbyacompetent personapprovedatthetimebytheHealthandSafetyExecutive,inaccordancewiththerulesinforceinthecountriesofdestination.
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IfthisboilerisinstalledinarentedpropertyintheUKthereisadutyofcareimposedontheownerofthepropertybythecurrentissueoftheGasSafety(InstallationandUse)Regulations,Section35.
Gas Safety (Installation and Use) Regulations
Inyourowninterestsandthatofsafety,itistheLawthatALLgasapplianceshavebeeninstalledbyacompetentpersonapprovedatthetimebytheHealthandSafetyExecutive,inaccordancewiththecurrentissueoftheseregulations.
Gas Category
ThisboilerisforuseonlyonG20naturalgas.
Electrical Connection
TheboilerMUSTbeearthed.
TheboilerMUSTbeconnectedtoapermanent230Vac,50Hzsupply,fusedat3A.
Connectionofthewholeelectricalsystemoftheboiler,includinganyheatingcontrols,totheelectricalsupplymustbethroughonecommonisolator.
Thecoloursofthreecoreflexiblecableare,blue-neutral,brown-live,greenandyellow-earth.
Testing and Certification
ThisboileriscertificatedtothecurrentissueofEN483forperformanceandsafety.
Itisimportantthatnoalterationismadetotheboilerunlessapproved,inwriting,byGlow-worm.
AnyalterationnotapprovedbyGlow-worm,couldinvalidatethecertification,boilerwarrantyandmayalsoinfringethecurrentissueofthestatutoryrequirements.
CE Mark
Thisboilermeets therequirementsofStatutoryInstrument,No.3083oftheBoiler(EfficiencyRegulations,andthereforeisdeemedtomeettherequirementsofDirective92/42/EEContheefficiencyrequirementsfornewhotwaterboilersfirewithliquidorgaseousfuels.
TypetestforpurposesofRegulation5certifiedby:Notifiedbody0087.
Product/productioncertifiedby:Notifiedbody0086.
TheCEmarkonthisapplianceshowscompliancewith:
-Directive2009/142/EContheapproximationofthelawsoftheMemberStatesrelatingtoappliancesburninggaseousfuels.
-Directive73/23/EEContheharmonisationoftheLawsoftheMemberStatesrelatingtoelectricalequipmentdesignedforusewithincertainvoltagelimits
-Directive89/336/EEContheapproximationoftheLawsoftheMemberStatesrelatingtoelectromagneticcompatibility.
The CE mark shows that this appliance has been designed according to the safety techniques and rules in force. The compliance of this appliance with the relevant standards has been certified.
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5 Guarantee / Responsibility
5.1 Detailed guarantee
ThankyouforinstallinganewGlow-wormapplianceinyourhome.
Glow-wormappliancesaremanufacturedtotheveryhigheststandardsowearepleasedtoofferourcustomersaComprehensiveGuarantee.
Thisproductisguaranteedfor24monthsfromthedateofinstallationor30monthsfromthedateofmanufacture,whicheveristheshorter,forpartsandlabour.
Thesecondyearofthepartsguarantee,fromthebeginningofthe13thmonthonwardsafterinstallationormanufacture,isconditionalupontheboilerhavingbeenservicedbyacompetentpersonapprovedatthetimebytheHealthandSafetyExecutive,inaccordancewiththemanufacturer’srecommendations.Westronglyrecommendregularservicingofyourgasappliance,butwheretheconditionisnotmet,anychargeablesparepartsorcomponentsissuedwithintheapplicableguaranteeperiodstillbenefitfroma12monthwarrantyfromthedateofissuebythemanufacturer.
5.2 Appliance use / manufacturer responsibility
Servicing/maintenanceshouldbecarriedoutbyacompetentperson approvedatthetimebytheHealthandSafetyExecutive,inaccordancewiththerulesinforceinthecountriesofdestination.
Theguaranteeisapplicableontheconditionthat:
- Theapplianceisinstalledbyacompetentpersoninaccordancewithinstallationinstructions.
- Theapplianceisusedfornormaldomesticpurposesandinaccordancewiththemanufacturer’soperatingandmaintenanceinstructions.
- Theapplianceisserviced,maintained,byacompetentperson.
- Therepairorreplacementofpartsduringtheguaranteeperioddoesnothavetheeffectofextendingtheperiod.
Themanufacturerhasnoresponsibilitywhatsoeverforanydamageresultingfrom:
- Anydefectsordamageresultingfromincorrectorpoorinstallation,inadequateservicing,ormaladjustmentofthegasorwaterused.
- Anydefectsinthesystemtowhichtheapplianceisconnected.
- Anydefectscausedbyinadequatefrostprotection.
- Anydeteriorationormaladjustmentfollowingchangesinthenatureorpressureofthegasorthewaterused,orachangeinthecharacteristicsoftheelectricalsupplyvoltage.
• Forfurtherdetails,refertoyourTermsandConditions.
This appliance is intended to be installed only within the designated countries displayed on the type plate.
• Itistheresponsibilityofparents,guardiansandcarers,thattheapplianceisprotectedawayfrompersonsundertheircare.
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6 Recycling
ThisappliancecontainsmanyrecyclablepartsandshouldbedisposedofaccordingtothecurrentWEEEregulations.Thepackagingshouldalsobedisposedofaccordingtothecurrentregulations.
6.1 Appliance
TheappliancemustberecycledincompliancewiththeWEEE(WasteElectricalandElectricalEquipment)directivewhich,inparticular,requires:
- selectivecollectionofwasteelectricalandelectronicequipment,
- thesystematicselectiveprocessingofcertaincomponentsandsubstancesdeemeddangerous,
- reuse,recyclingandenergyrecoveryofcollectedWEEE’s.
This symbol indicates that this appliance must not be disposed of with household waste, that it should be selectively collected for energy recovery, reuse or recycling.
• Taketheappliancetoanappropriatecollectionpointforprocessing,energyrecoveryandrecyclingofwasteElectronicandElectricalEquipment.
By complying with this directive, you will contribute to the preservation of natural resources and the protection of human health.
6.2 Packaging
Thecompetentpersonwhoinstalledtheappliancemust:
- sortthewastesoastoseparatethosewhichcanberecycled(cardboard,plastics...)fromthosethatcannot.
- disposeofthewasteincompliancewithregulationsinforce.
7 Clearances
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HOW TO USE YOUR APPLIANCE
8 Overview
8.1 Display Description
TheUserControlpanelconsistsofthreepushbuttons,aresetbuttonanddisplay,whichwillindicatewithsymbolsthestatusoftheboiler.
MODE
MODE
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8.2 Switching On and Off
Switching on
- Checkthatthegasserviceisolationvalveontheapplianceisopen.
Do not operate the boiler without water.
• Makesurethat:
- Theappliancehaselectricalpower,
- Thegasserviceisolationvalveisopen.
- Thedigitaldisplayindicatesthesystempressure,whichshouldreadatleast0.7bar(recommended1.0bar).
If you are in any doubt about the boiler being filled with water contact your installer or Glow-worm's own service organisation using the telephone number shown in the chapter " Contact your after-sales organisation".
• Press"MODE"buttonandholdfor2secondstoenterCentralHeatingfunction.
• Centralheatingfunctionisindicatedbyaflashing .
• After5secondsofinactivitythedisplaywillresettoindicatethewatertemperature.
• ToselecttheCentralHeatingtemperature(38-82oC)pressthe"+or-"selectorbuttons.
• Theboilerwilloperateautomatically.
• NOTE:ThedisplaywillindicatetheHeatingsystemwatertemperatureorafaultcode(seesectionFaultFinding).
• Thecontrolpanelwillflashanddisplayallitsdigits.Itwillthenreturntothedefaultdisplayanddependingontheselectedoperationandcontrols,displaythetemperaturesettingsandwaterpressure.
Switching off
• Pressthe"-"selectorbuttontoturnOFFtheCentralHeating.
Alltheappliancefunctionswillbeswitchedoff,exceptfrostprotection.
If you intend to leave your property empty for a prolonged period, refer to the Appliance Safety Devices section.
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ANY ASSISTANCE?
9 Fault Finding
9.1 Electrical circuit interruption
Theboilerwillnotworkwithoutanelectricalsupplyandnormaloperationoftheboilershouldresumewhentheelectricalsupplyisrestored.Iftheboilerdoesnotresumenormaloperation,checktheexternalcontrols.Itmaybenecessarytorestartyourappliance.
• Torestarttheboiler,presstheresetbutton,seechapter"Howtouseyourappliance►Overview".
9.2 Appliance fails to light
TheLCDwilldisplayaflashing'F'andcodenumber,
• Torestarttheboiler,presstheresetbutton,seechapter"Howtouseyourappliance►Overview".
Ifanyfaultpersists,andyourappliancestilldoes not work, leave it switched off andcontactyourcompetentperson.
CODE DESCRIPTION POSSIBLECAUSES
F1 Boilerhasattemptedtolight5timesandfailedonalloccassions
Presstheresetbutton.Ifthefaultpersists,contactyourInstallation/ServicingcompanyorGlow-worm
F5 Overheat Boilerhasoverheated-allowtocoolthenpressresetbutton
Like all condensing boilers it will produce a plume of condensation from the flue terminal in cool weather. This is due to the high efficiency and hence low flue gas temperature of the boiler. It is normal and not a fault indication.
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10 Appliance safety devices
10.1 Boiler Shutdown
Theboilersoftwareisdesignedtorecognisethepotentialforanoverheatlockoutandwillshutdownbeforethishappens.
• Torestarttheboiler,presstheresetbutton,seechapter"Howtouseyourappliance►Overview".
Iftheboilerfailstoresumenormaloperationandallexternalcontrolsarecallingforheat,thencallyourInstallation/ServicingcompanyorGlow-wormservice.
10.2 Protecting against frost
Appliance Protecion
Incaseoftheriskoffrost:
• Makesurethattheelectricalandgassupplytotheapplianceisturnedon.
• Foranabsenceofseveraldays,youcanleavetheappliancetorunnormally.
Theappliancehasabuiltinfrostprotectiondevicethatprotectstheboilerfromfreezing.WiththegasandelectricsuppliesONandirrespectiveofanyroomthermostatsetting,thefrostprotectiondevicewilloperatethepumpwhenthetemperatureoftheboilerwaterfallsbelow8OC.Atimerisusedsothatthetemperaturecanbecheckedperiodically.After10minutesthepumpwillbestoppedifthetemperatureishigherthan10OCorhasalreadyreached35OC.Theburnerwillactivateiftheboilertemperaturedoesnotreach10OCafter30minutesoratanytimeifthetemperaturedropsto5OC.Theburnerwillswitchoffwhenthetemperaturereaches35OC.
Theappliancealwayshasfrostprotectionactivewhenthepowerandgassupplyareon.
System Protection
Theboileralonecannotensurethattheinstallationisprotectedagainstfrost.NOTE:Anyotherexposedareasofthesystemshouldbeprotectedbyaseparatefrostthermostat.
Incaseofprolongedabsence,wherepowertothedwellingandtheboilerisswitchedoff,contactyourInstallation/ServicingcompanyorGlow-wormServicetohavetheinstallationdrainedortohavetheheatingcircuitprotectedbyaddingananti-freezespeciallydesignedforheatingsystems.
CAUTION: Your domestic water circuit (hot and cold) is not protected by the boiler.
10.3 Condensate Drain Blockage
Asasafetyfeaturetheboilerwillstopworkingifthecondensatedrainbecomesblocked.Duringfreezingconditionsthismaybeduetotheformingoficeinthecondensedrainexternaltothehouse.
• Releaseaniceblockagebytheuseofwarmclothsonthepipe.
Theboilershouldthenrestart.
• ContactyourInstallation/ServicingcompanyorGlow-wormserviceifthefaultpersists.
10.4 Safety Discharge Valve
Thesafetydischargevalveanddischargepipeisfittedtotheboiler.
• Ifthereisanydischargefromthepipe,switchofftheboilerelectricalsupply,thencallyourInstallation/ServicingcompanyorGlow-wormservice.
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11 Appliance maintenance and servicing
11.1 Cleaning
Before cleaning turn the appliance off.
Theappliancecasingcanbecleanedusingamildliquiddetergentwithadampcloth,thenadryclothtopolish.
Do not use any form of abrasive or solvent cleaner as you may damage the paintwork.
11.2 Regular servicing
Regularservicingoftheapplianceisimportanttotheprolonged,safeandefficientuseofyourappliance.
Incorrect or inadequate servicing can severely affect the safety of the appliance and can lead to injury.
Werecommendthatyourapplianceisservicedeveryyear.
• Onlyuseacompetentperson.
TheserviceengineershouldcompletetherelevantServiceRecordontheBenchmarkChecklistaftereachservice.TheBenchmarkChecklistmayberequiredintheeventofanywarrantyworkandassupportingdocumentationrelatingtohomeimprovementsintheoptionaldocumentssectionoftheHomeInformationPack.
Toobtainservice,callyourinstallerorGlow-worm’sownserviceorganisationusingthetelephonenumberbelow.
Tel:01773828100
11.3 Sealed Water Systems
Thedraining,refillingandpressurisingMUSTbecarriedoutbyacompetent personapprovedatthetimebytheHealthandSafetyExecutive.
• ContactGlow-worm’sownserviceorganisationusingthetelephonenumberbelow.
Tel:01773828100
11.4 Spare Parts
Inordertoguaranteethesafeandprolongedlifeoftheproduct,insistthatonlythemanufacturer’sgenuinesparepartsareused.
• DonotusereconditionedorcopypartsthathavenotbeenclearlyauthorisedbyGlow-worm.
• IfreplacementpartsarerequiredcontactGlow-worm’sownserviceorganisationforadviceusingthetelephonenumberbelow.
Tel:01773828100
orforapprovedstockist,visitwww.glow-worm.co.uk.
Quotethenameandmodeloftheboiler.
Thenameandmodelbadgeisonthefrontcase.
• IfindoubtseekadvicefromthelocalgascompanyorGlow-worm’sownserviceorganisationusingthetelephonenumberbelow.
Tel:01773828100
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12 Tips for saving energy
Yourinstallerwillbeabletogiveenergysavingadviceaboutyoursystemanditscontrols.
ForenergysavingadviceyoucancontacttheEnergySavingsTrustforadviceorvisitwww.energysavingtrust.org.ukwhooffersimpleeffectiveadviceaboutsavingenergy.
Regularservicingofyourboilerwillhelpmaintainitsefficiency-servicingonceayearisrecommended
Turnyourthermostatdown.Reducingyourroomtemperatureby1°Ccouldcutyourheatingbillsbyupto10percent.Setyourheatingandhotwateratthetimecontrollertocomeononlywhenrequiredratherthanallthetime.
13 Contact your after-sales organisation
Customer service call
Tel:01773828100
Technical helpline
Tel:01773828300
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