level ii counselling skills session five

Refraining and Attending

Session 5

Reflective Journal

Progress Report

Introduction

Skills Assessm

ent

The Helping

Role

rapport building

Attending and

Refraining

Paraphrasing

Reflecting

Feelings

The Change Model

Questioning Skills

Bringing it all

together&

Final Assessm

ent

Session Aims

Introduce learners to the principles and practice of refraining and attending and explore the importance of self awareness when using listening skills.

Learning Outcomes

By the end of this session you will be able to:

1. Describe what is meant by refraining and

attending

2. Demonstrate the ability to refrain and attend

3. Reflect on your learning in small groups

4. Identify reasons for developing self-awareness.

Last Session

Contents of this Session

Ice-breaker: Draw to WinRefraining and Attending: Definitions

and PractiseBringing it TogetherTriads with Feedback SheetsImportance of Self-awareness when

Listening

Refraining and Attending

Refraining

Putting on hold the urge to interrupt with your opinions and advice. Resisting the desire to “fix” problems or ask questions.

Attending

Focusing all of your attention on the speaker: what they say, how they say it and what they do not say.

The aim is to remain within your client’s frame of reference

Refraining and Attending Exercise 20 Minutes

Find a partner you haven’t worked with much

Take turns - you have 10 minutes each to talk about:

“What I have enjoyed and what I have found challenging about my first few weeks on this course”

Notice what it feels like to refrain and attend to the speaker.

Feedback

What was rapport like?

How easy or how difficult was refraining and attending?

In what ways (if any) did you sabotage the exercise?

Unfamiliar and Different?

Bringing it Together

EnvironmentRapportContractRefrainingAttending

Feedback Sheets

TriadsObser

ver

Listener

Speaker

Comfort Break

Bringing it Together Exercise

Using the skills you have learnt over the last few

weeks.

Get into Triads

Share out the time

Identify a small problem or dilemma in your life that

you can comfortably talk about

Take turns as the speaker, listener and observer

The observers role is to manage time and provide

written feedback to the listener

Self-Awareness

Ernest Hemingway (1899 – 1961)

“When people talk, listen completely. Most people never listen”.

Conclusions

You are now able to:

1. Describe what is meant by refraining and

attending

2. Demonstrate the ability to refrain and attend

3. Reflect on your learning in small groups

4. Identify reasons for developing self-awareness.

Next Week

Please bring your reflective journals to class for peer feedback

Thank You Everybody!