the listening process

The Listening Process

Pump those listening muscles

The Listening Process

Pump those listening muscles

Education. Inspiration. Entrepreneurship.

We all know how to listen, right?

But this is Quality Listening

1. Do some quick preparation

Run through some questions in your mind

Run through some questions in your mind

Who is this person?

Run through some questions in your mind

Where might they be coming from?

Run through some questions in your mind

Where might they be coming from?Can you empathise with them?

Run through some questions in your mind

Where might they be coming from?Is there any hostility, and what is the cause?

Run through some questions in your mind

Where might they be coming from?In any situation, empathy is a good thing.

Run through some questions in your mind

Where am I coming from?

Run through some questions in your mind

Where am I coming from?● Biases● Am I approaching the topic with inferiority?

Superiority?● Is something visual distracting me?

Run through some questions in your mind

You might think of other questions, based on the situation.

Run through some questions in your mindAsk yourself some questions about the topic

What might you like to learn? (particularly useful for lectures/keynotes)

1. Do some quick preparation

Tune out distractions

2. This story is important to your speakerThey are formulating ideas and sentences, and putting energy into their delivery

3. Listen to the words

This is basic, entry-level listening

4. Body Language

4. Body LanguageRespond to body language with empathy

4. Body LanguageShow empathy and attention in your own body language, or better still, just pay attention and feel empathy

4. Body Language

Don’t formulate a response too early and hold it in your mind while the person is talking.

5.

4. Body Language

Don’t formulate a response too early and hold it in your mind while the person is talking. It’s better to listen and respond to what is happening at the end of what they say.

4. Body Language

Don’t formulate a response too early and hold it in your mind while the person is talking. It’s better to listen and respond to what is happening at the end of what they say.

This shows you have heard all that they said.

4. Body LanguageIt’s not about you so much anyway.

6. Be clear Give Be succinct Give quality not quantity

6. Be clear Give Be succinct Stop before that point where

you have talked too long

7. Give understanding/ appreciation cues

7. Give understanding/ appreciation cuesMost of these will be non-verbal

7. Give understanding/ appreciation cuesMost of these will be non-verbal, but a word or two to show you have understood, or are amused will help a lot

8. You can benefit from what you are listening to

Set the intention to absorb new info

Education. Inspiration. Entrepreneurship.

8. You can benefit from what you are listening to

Set the intention to absorb new info, ask yourself how you will learn, and you will

Education. Inspiration. Entrepreneurship.

8. You can benefit from what you are listening to

If there is no content you can learn, extend your understanding of people by observing

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9. Learn some memory techniques

9. Learn some memory techniques

This will help you remember names

of people you listen to as well

as what they say

9. Learn some memory techniques

You can learn on sites like YouTube

10. Respond appropriately

You can learn on sites like YouTube

Easy if you were genuinely involved

10. Respond appropriately

You can learn on sites like YouTube

Judge when the conversation

should come to an end.

11. Follow up

For a lecture or keynote:

Go over the content as soon as possible after the lecture.

11. Follow up

For a new friend or acquaintance:

Express the intention to talk again soon, and try to do so, even if casually.

11. Follow up

For a business contact:

Exchange cards and follow up with:

● Email● LinkedIn● Something appropriate

that is not desperate

Listening is active, and empathetic.

Build those listening muscles

Education. Inspiration. Entrepreneurship.

Listening is active, and empathetic.

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