wow your candidates through interview etiquette andrea...

WOW Your Candidates Through Interview Etiquette

Andrea Ballard, SPHR, SHRM-SCPArden Clise

March 18, 20161

Interviews Then and Now

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Etiquette Then and Now

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When do candidates form an impression of your company?

Before the Interview During the Interview After the Interview

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Emotions candidates may experience?

During the Interview After the Interview

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Before the Interview

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Slide 5

2 Replace pictures with wordsAndrea Ballard, 3/17/2016

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of candidates cited “_____________” as their number one frustration with the interview process.

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lack of feedback

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REALITY CHECK

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Objective

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Interactions Most Likely to have Negative Perceptions

33% Bad in-person interview

23%Negative referral from friend, family member,

or colleague

11% Negative information from Google Search

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• Attire• Preparation

Etiquette Touchpoints - Before the Interview

What events do you consider less difficult than applying for a job?

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Startling Statistics

What events do you consider less difficult than applying for a job?

Going to the DMV (61%)

Doing your taxes (51%)

Dealing with car salesman (44%)

Refinancing a home (25%)

Shopping for a new home (23%)

Planning a wedding (17%)14

Pro Tip: Complete your online application process

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How soon after applying did a recruiter or hiring manager reach out to you?

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How soon after applying did a recruiter or hiring manager reach out to you?

More than 1 month

2 weeks to 1 month

1 to 2 weeks

3 days to 1 week

1 to 2 days

Less than 24 hours

11%

10%

17%

28%

22%

12%

Implications and Take Away

● Almost half of candidates are contacted in the first week after applying

● Shorten time to contact candidates, even if it is automated

● Outline timeline behind hiring process

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Etiquette Touchpoints – During the Interview

• Greeting• Coat, water,

seating• Business card• Fully attentive

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Your Turn

With a partner, share 3 ways you welcome and show respect to candidates.

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Etiquette Touchpoints – After the Interview

• Share next steps• Walk to the door

or next interview• Stay in touch

Staying in Touch

How do you stay in touch with candidates after the interview?

Does it change depending on their status?

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What if You’re Not Given an Offer?

Were you given an explanation as to why you didn’t get the job?

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Yes No27% 73%

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Resources

The Candidate Experience, Gerry Crispin, http://www.careerxroads.com/colloquium/files/TheCandidateExperienceMonograph.pdf

Candidate Experience Awards, www.thetalentboard.org

Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success, Arden Clise, coming April, 2016

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CONTACTAndrea Ballard, SPHR, SHRM-SCP

Expecting Change LLCwww.expectingchange.com

206.794.3958andrea@expectingchange.com

Arden CliseClise Etiquette

www.cliseetiquette.com206.708.1670

arden@cliseetiquette.com

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