wow your candidates through interview etiquette andrea...
TRANSCRIPT
WOW Your Candidates Through Interview Etiquette
Andrea Ballard, SPHR, SHRM-SCPArden Clise
March 18, 20161
Interviews Then and Now
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Etiquette Then and Now
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When do candidates form an impression of your company?
Before the Interview During the Interview After the Interview
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Emotions candidates may experience?
During the Interview After the Interview
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Before the Interview
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Slide 5
2 Replace pictures with wordsAndrea Ballard, 3/17/2016
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of candidates cited “_____________” as their number one frustration with the interview process.
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lack of feedback
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REALITY CHECK
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Objective
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Interactions Most Likely to have Negative Perceptions
33% Bad in-person interview
23%Negative referral from friend, family member,
or colleague
11% Negative information from Google Search
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• Attire• Preparation
Etiquette Touchpoints - Before the Interview
What events do you consider less difficult than applying for a job?
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Startling Statistics
What events do you consider less difficult than applying for a job?
Going to the DMV (61%)
Doing your taxes (51%)
Dealing with car salesman (44%)
Refinancing a home (25%)
Shopping for a new home (23%)
Planning a wedding (17%)14
Pro Tip: Complete your online application process
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How soon after applying did a recruiter or hiring manager reach out to you?
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How soon after applying did a recruiter or hiring manager reach out to you?
More than 1 month
2 weeks to 1 month
1 to 2 weeks
3 days to 1 week
1 to 2 days
Less than 24 hours
11%
10%
17%
28%
22%
12%
Implications and Take Away
● Almost half of candidates are contacted in the first week after applying
● Shorten time to contact candidates, even if it is automated
● Outline timeline behind hiring process
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Etiquette Touchpoints – During the Interview
• Greeting• Coat, water,
seating• Business card• Fully attentive
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Your Turn
With a partner, share 3 ways you welcome and show respect to candidates.
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Etiquette Touchpoints – After the Interview
• Share next steps• Walk to the door
or next interview• Stay in touch
Staying in Touch
How do you stay in touch with candidates after the interview?
Does it change depending on their status?
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What if You’re Not Given an Offer?
Were you given an explanation as to why you didn’t get the job?
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Yes No27% 73%
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Resources
The Candidate Experience, Gerry Crispin, http://www.careerxroads.com/colloquium/files/TheCandidateExperienceMonograph.pdf
Candidate Experience Awards, www.thetalentboard.org
Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success, Arden Clise, coming April, 2016
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CONTACTAndrea Ballard, SPHR, SHRM-SCP
Expecting Change LLCwww.expectingchange.com
Arden CliseClise Etiquette
www.cliseetiquette.com206.708.1670
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