Auckland Council Housing for Older Persons’ Service

Age-Friendly Cities Forum. ADCOSS 27 August 2015

Housing for Older People Service (HfOP)

• Provide safe, secure, accessible affordable housing to low income older people

• Support “Ageing In Place”

Ageing In Place

• Homes in the community• Coordination of services and

support• Connection to others• Subsidised rental• Village environment• Easy care, low maintenance

Our assets

There are currently 1,412 rental units across 67 villages•North – 458 units •South – 686 units•West – 268 unitsOwner-occupier Units•There are 157 owner-occupied units

Demand-Population Trends

In next twenty years expect• Additional 50% more people aged over 65

• Increase in one-person households

• Large increases in the number of people living in more communal, non-private dwellings

Currently there are around 400 people on wait list for HfOP

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HfOP Portfolio Condition-Funding Need• Portfolio valued at $156 m

• Most of the housing was built in the 1960s and 1970s: 38% needs significant upgrade in size and amenity

• Increased renewals spending $1.3m 2014, $1.6m 2015 and $3.8m 2016

• ACPL seeking compatible Community Housing sector partner 2016 to access upgrade/redevelopment funding

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Dallington Court Refurbishmentl

• $1m refurbishment 24 units• March-June 2014• Insulation• Heating and ventilation• New kitchen and bathroom• Better cupboards• Walk-in showers• Hand rails • New paint and flooring

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Upgraded Units

Standardise Service 2013-date

• Develop one level of HfOP service for all Aucklanders

• 2013 standardise level of Coordinator support

• 2015: Standardised rent at 30% gross income

(27% net if Accommodation Supplement paid)

• 2015-6: Developing standard eligibility criteria based on best practice appropriate to Auckland.

Resident Engagement

• Improve wellbeing • Facilitate connection

within villages, neighbourhoods and with agencies

• Collaborate with 32 partners (some Local Board funded) to enable local connection

• Neighbourhood Support

• Falls preventions

• Intergenerational Forum

• Pet Therapy

• Eating Well

Resident Engagement Examples

Tenant Participation

• We can listen to our residents more

• 2013-15 renewals spending informed by customer survey: security, footpaths and kerbs, and internal refurbishment

• 2013-15 transition to more active and interactive engagement

Long Term Plan Consultation 2015

• 2 rounds of consultation through meetings and feedback

• 65 meetings Dec: 734 residents• 26 meetings Mar: 340 residents• 128 pieces of quality resident

feedback informed understanding of decision makers

• Led to improved rent outcome for residents

Tenant Participation 2015-16

• North- facilitating feedback on proposed bus routes

• IDOP 2015-Reps for Henderson and Devonport

• Wiri: consultation on security gates

• Otara Community Guardians

Tenant Participation Possibilities

• Feb 2016 consultation on partnership proposal

• May 2016 renewals feedback group

• Develop active feedback plus customer survey feedback

• 2017: Tenant rep group?

We Can Be More Age Friendly