booklet 2013 b

MANAGEMENT TRAININGAND

DEVELOPMENT PROGRAM

EFFECTIVE FROM JANUARY 2013

Progress Through Better Management

Pakistan Institute of Management (PIM),

Ministry of Industries, Government of Pakistan.

PIM Board of Governors

Mr. Shafqat Hussain NaghmiSecretary

Ministry of IndustriesGovt. of Pakistan

Ms. Ameena Saiyid, OBEManaging Director,

Oxford University Press, Pakistan

Mr. Muhammad Javed MalikSecretary

Planning & Development Department

Eng. M.A. JabbarChief Executive

Qaim Automobile Mfg. Pvt. Ltd.

Mr. Yusuf H. ShiraziChairman

Atlas Group of Companies

Mr. Khalid M. ChaddaChief Executive

Pakistan Industrial Development Corp.(Pvt.) Ltd.

Mr. Fazal Kadir Khan SheraniPresident

The Federal Pakistan of Chamber of Commerce & Industry

Mr. Syed Farukh MazharManaging Director

SGS Pakistan Private Ltd.

Mr. Adnan A. KeharC.E.O.

Management Consulting Firm

Mr. Syed Tanvir A. JafriCoordinator

Executive Development CentreNational University of Computer &

Emerging Sciences

Mr. Tahir KhaliqChairman

United Distributors Pvt. Ltd.

Mrs. Mehtab Akbar RashdiExecutive DirectorHUM TV Network

Mr. Sami-ul-HassanChairman

Akhtar & Hasan Pvt. Limited

Mr. Momin QamarDirector

Flying Group of Industries

Dr. Farid Khan Managing Director

Novartis Pharma Pakistan Ltd.

Mr. Muhammad Abid HussainDirector

Pakistan Institute of Management

People at PIM

Mr. Muhammad Abid HussainDirector, PIM.

Mr. Muhammad Abid Hussain,BSc (Mech. Engg.), MBA (LUMS), PGD

TQM, Six Sigma Black Belt (Singapore), Lead Auditor for EMS ISO 14001,

OHSAS 18001 , QMS ISO 9001

Ms. Saira Ihsan Khawaja,MBA (IBA)

Mr. M Aslam Mustafa,MBA (USA), CSCP, ISO 9000 Lead Auditor,

ISO 14000 Lead Accessor

Ms. Ruqaiya Siddiqui,MA (Eng Lit)

Mr. Muhammad Syed ul Haque, PhD (Scholar), BSEE, B.Com,

MBA(Philippines), MSc

Mr. Muhammad Rizwan,MA, MBA (Philippines)

Mr. Aslam Soni,BSc( Elec. Engg.), MBA, CSCP

Mr. Aamir Gul Paracha,BE (Industrial Engg.), MBA (Thailand),

PMP, Certified SAP PP Consultant, ISO 9000 Lead Auditor

Mr. Owais Malick,BE (NED), MBA (IBA), MS (Australia), PMP

Mr. Rafay ul Islam Ghauri,BBA, MCS

Mr. Khalid Husain,MBA (IBA), MPhil (In progress)

Mr. Muhammad Aleem Habib,BE, MS, MBA

Mr. Adeel Zeerak,BE (NED), MBA (IBA), CSCP

Mr. Farrukh Hassan,MA (Eco.), M.Phil (In progress)

Mr. Laiq ur Rahman,BSc, MBA (IBA), PMP, ISO 9000 Lead

Auditor, CISA, MCSE

Mr. Bilal Iqbal,MBA (USA)

Mr. Muhammad Jawaid Siddique,MSc (Comp Science)

Ms. Asmat Batool,MSc (Eco.), MBA

Mr. Yousuf Syed Ali, BS, MBA, PMP, CPIM

Ms. Husna MemonMBA (UK)

Around 200 different courses and 20 different diplomas in all the diverse fields of management such as:

Finance and Accounting Sales and marketing management Human resource management

Communication Economics

General Management Information Technology

Operations Management and Supply Chain Project management Quality Management

Business and Spoken English

PAKISTAN INSTITUTE OF MANAGEMENT

Working since 1954 as an Autonomous Government Organization, with a track record of having affiliationswith American Management Association Harvard Business School, U.S.A. Arthur D. Little, U.S.A. P-E International, U.K. Ashridge Management College, U.K. British Standards Institution (B.S.I.), U.K

Two fully equipped, custom built offices in Karachi and Lahore, and ability to conduct courses and consulting projects all over Pakistan. Largest, highly qualified, permanent faculty & consultants amongst management training institutions in Pakistan. Conducted more than 8000 trainings for nearly all major organizations in Pakistan and trained more than 170,000 managers and executives in all areas of management

Pioneer in the field of executive development in Pakistan

Inception & Affiliations

Trainings & Diplomas

Consultancy

Facilities & Track Record

PIM consultancy services are towards developing, recommending and implementing managerial solution for our valued clients. Our services primarily focus towards organizational planning, developing policies & procedures, reviewing and evaluating organizational solutions and any other consultancy assignment which facilitates organizational performance improvement.

www.pim.com.pk

Karachi:The Program Office,Pakistan Institute of Management,Shahrah-e-Iran, Clifton, Karachi.Phone: (021) 99251718EPABX 99251711-14 Fax No: (021) 99251715E-Mail: [email protected]

Lahore:The Program Office,Pakistan Institute of Management,70-B/2, Gulberg-III, Lahore.Phone: (042) 99263137EPABX: (042) 99263133-35 Fax: (042) 99263138E-mail: [email protected]

Contact Details:

A system for life long Career development

PIM offers a full range of general, functional and industry-specific courses for all levels of management on a continuous basis. This enables organizations to meet a wide variety of corporate and individual management development needs over the career span of their managers. The approach, that management development is a continuous process and varies at different stages of an individuals career, forms the basis of the range of courses and services offered by PIM. Management Development involves a blend of enriched experience, formal courses and other methodologies and opportunities for on-the-job learning. The key to effective management development is the recognition that it requires detailed plans that integrate the development of the manager with the organizations plans and the needs and aspirations of the employees for a fulfilling professional career.

Table of Contents

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Trainings 01

World Class Competitiveness

ENTERPRISE RISK MANAGEMENTBALANCED SCORECARDCREATING ORGANIZATIONAL EXCELLENCEKNOWLEDGE MANAGEMENT AND ORGANIZATIONAL DEVELOPMENTHOW TO IMPLEMENT AN ERP SYSTEMSTRATEGIC MANAGEMENTBUSINESS CONTINUITY PLANNINGWORKSHOP ON DEVELOPING CORPORATE IMAGEMANAGING IN A DOWNTURN

Communication

BASICS OF BUSINESS ENGLISHPRESENTATION SKILLS FOR MANAGERSTHE ART OF TECHNICAL WRITING & ITS ADVANTAGESEFFECTIVE COMMUNICATION SKILLSEFFECTIVE LETTERS, REPORTS AND PRESENTATIONSIMPROVING SPOKEN ENGLISH SKILLSEFFECTIVE CREATIVE WRITING SKILLS (NEW)TELEPHONE COURTESY

Economics

02

04

06

UNDERSTANDING PAKISTANS ECONOMY FOR EFFECTIVE DECISION MAKINGECONOMICS FOR JUNIOR EXECUTIVESUNDERSTANDING PAKISTANS FISCAL AND MONETARY POLICYEXCHANGE RATE AND BALANCE OF PAYMENTS OF PAKISTANEFFECTIVE ECONOMIC POLICY MAKING

Financial Management

WORKING CAPITAL MANAGEMENTFINANCE AND ACCOUNTING FOR NON-FINANCIAL EXECUTIVESFINANCIAL MANAGEMENT COURSEMANAGERIAL ACCOUNTING CREATING VALUE IN A DYNAMIC BUSINESS ENVIRONMENT FINANCIAL ANALYSIS: CONCEPTS AND TECHNIQUESBASICS OF ISLAMIC FINANCE (NEW)CORPORATE FINANCIAL MODELING USING EXCELCOST AND MANAGEMENT ACCOUNTING FOR NON-FINANCIAL MANAGERSACCOUNTING CONCEPTS AND PRACTICES

08

General Management

HOW TO CONDUCT EFFECTIVE MEETINGSDEVELOPING MANAGERIAL COMPETENCIESEXECUTIVE SECRETARIES COURSEDEVELOPMENT COURSE FOR SUPERVISORSPROBLEM SOLVING AND DECISION MAKING SKILLSFRONT DESK: MANAGING THE FIRST IMPRESSION OF YOUR ORGANIZATIONPRINCIPLES OF GOOD MANAGEMENTIMPROVING WORKPLACE EFFECTIVENESS THROUGH CREATIVITY AND INNOVATIONMANAGEMENT COURSE FOR JUNIOR EXECUTIVESSKILLS IN GOAL SETTING AND WORK PLANNINGHOW DO EFFECTIVE MANAGERS ORGANIZE THEMSELVESEFFECTIVE DELEGATION SKILLSSKILLS IN SUPERVISIONSKILLS IN ADMINISTRATIONTEAM-WORK: GETTING PEOPLE TO WORK TOGETHERHOW TO IMPROVE MORALE, MOTIVATION AND COMMITMENTMANAGEMENT BY OBJECTIVESMANAGERIAL SKILLS FOR WOMENDEVELOPMENT COURSE FOR MANAGERSMANAGING CHANGE EFFECTIVELY (NEW)MANAGEMENT BY EXCEPTION (NEW)COACHING: A STRATEGIC TOOL FOR EFFECTIVE LEADERS (NEW)SUCCESSFUL SMALL BUSINESS MANAGEMENTENHANCING LEADERSHIP SKILLSEVENT MANAGEMENT SKILLSFORECASTING TECHNIQUES FOR MANAGERSRESEARCH TECHNIQUES FOR DECISION MAKINGCONFLICT MANAGEMENTNEGOTIATION SKILLS

Human Resource Management

HOW TO DEVELOP & IMPLEMENT A PERFORMANCE MANAGEMENT SYSTEMTRAINING TECHNIQUES FOR TRAINERSTRAINING NEEDS ANALYSISEMPLOYEE COUNSELING FOR INCREASED PERFORMANCEHOW TO CONDUCT SUCCESSFUL SELECTION INTERVIEWSHUMAN RESOURCE MANAGEMENTWORKSHOP ON PREPARING HUMAN RESOURCE POLICY MANUAL

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Marketing Management

CUSTOMER RELATIONSHIP MANAGEMENTBLUE OCEAN STRATEGYSELLING COMPETENCIESDEVELOPING MARKETING SKILLSDATA ANALYSIS TECHNIQUES FOR EFFECTIVE DECISION MAKING (NEW)ARTS OF SELLING AND COACHINGSOCIAL MEDIA MARKETING: LEARN HOW TO MARKET YOUR PRODUCTS ONLINEEFFECTIVE COMPLAINT HANDLINGCRITICAL CUSTOMER AND COMPETITOR ANALYSIS FOR WINNING MARKETBRAND MANAGEMENTHOW TO IMPROVE SALES FORCE PRODUCTIVITYDISTRIBUTION AND CHANNEL MANAGEMENTSTRATEGIC MARKETING PLANNING

Operations Management

KAIZEN: TOOLS FOR CONTINUOUS IMPROVEMENTMATERIALS HANDLING AND WAREHOUSINGPRODUCTIVITY IMPROVEMENT TECHNIQUESSUPPLY CHAIN MANAGEMENTIMPLEMENTING 5SEFFECTIVE PURCHASE MANAGEMENTMAINTENANCE MANAGEMENTINVENTORY MANAGEMENTBENCHMARKINGMANAGEMENT OF PRODUCTION OPERATIONSLEAN MANAGEMENTPRODUCTION PLANNING SCHEDULING AND CONTROLGREEN PRODUCTIVITYIMPROVING PROFIT THROUGH ECONOMIC PRODUCTIONIMPLEMENTING QUALITY CIRCLESCONTRACTS MANAGEMENT

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27

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Information Technology

LEARN MICROSOFT ACCESS FOR BUILDING BUSINESS DATABASESADVANCED MS ACCESS 2010 WITH MY SQL 5 SERVERLEARN MICROSOFT OFFICE IN 5 DAYSEFFECTIVE DISASTER RECOVERY PLANNING FOR IT INFRASTRUCTUREADVANCED MS OFFICE3D PRESENTATION SKILLS USING POWERPOINT & FLASH TOOLSCOMPUTERS & INTERNET SECURITY: THREATS & COUNTERMEASURESADVANCED MS EXCELORACLE APPLICATION: R-12 FINANCIALSPLANNING AND CONDUCTING INFORMATION SYSTEMS AUDITIMPLEMENTING ORACLE 11G DATA GUARDINTRODUCTION TO MS OFFICE 2010DATA ANALYSIS & BUSINESS DECISION (FOR ADVANCED USERS) IN EXCELSAP BUSINESS ONE

19

Personal Effectiveness

THE POWER OF POSITIVE THINKINGPERSONAL IMAGINGHANDLING DIFFICULT PEOPLEIMPROVING PERSONAL EFFECTIVENESSSTRESS MANAGEMENTEMOTIONAL INTELLIGENCEBUILDING POWERFUL SELF CONFIDENCE FOR SUCCESSASSERTIVENESS SKILLS

Quality Management

SIX SIGMA -THE BREAKTHROUGH MANAGEMENT STRATEGYQUALITY ASSURANCE AND MANAGEMENTINTERNAL AUDITING FOR ISO 9001:2008

Professional Education 37

Training for International Certifications 44

Consultancy 46

Admissions

Industry Specific and In-Company Training

PIM Membership

47

48

47

34

36

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Project Management

EFFECTIVE PROJECT PROPOSALSPLANNING & SCHEDULING WITH PRIMAVERA P6 V8WORKSHOP ON PROJECT MANAGEMENTPROJECT MONITORING AND CONTROLADVANCED MICROSOFT PROJECT

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Trainings

PIM is the pioneer in the field of executive development in Pakistan, specializes in the training and development of managers from business and industry. Its primary mission is to serve the growing and complex needs of organizational managers to achieve managerial excellence. Since its inception in 1954 more than 168,727 managers have participated in its courses. This booklet contains course details about the whole range of courses that we offer. For further details about the schedule, venue, fee, contents and registration etc., kindly contact PIM program offices of at the following addresses: Karachi The Program Office, Pakistan Institute of Management Shahrah-e-Iran, (near Park Towers)Clifton, Karachi-75600. Phone: (021) 99251718 EPABX 99251711-14 Fax No: (021) 99251715 E-Mail: [email protected]

Lahore The Program Office, Pakistan Institute of Management, 70-B/2, Gulberg-III, Lahore Phone: (042) 99263137 EPABX: (042) 99263133-35 Fax: (042) 99263138 E-mail: [email protected]

www.pim.com.pk
mailto:[email protected]:[email protected]

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ENTERPRISE RISK MANAGEMENT

The creation of an enterprise risk management (ERM) framework is a fundamental governance responsibility. ERM offers a framework for effectively managing uncertainty, responding to risk and harnessing opportunities as they arise. This training program demystifies the key elements of ERM. It leads participants through the process of identifying and dealing with risks, and developing a unified approach to risk management. This program provides participants with detailed understanding of risk management standards, and how to apply the required tools and techniques to improve organizations risk management process.

BALANCED SCORECARD

How often should you measure your performance? How to measure it? These are not easy to answer questions, in the performance measurement arena, you don't always (or even often) get the results that we expect, want or predict. After expending a great deal of energy collecting information, just when the results look promising, we find that we were measuring the wrong things.

Balanced Scorecard (BSC) is a modern concept helping you translate strategy into action. BSC starts from the company vision and strategies; from here critical success factors are defined. Measures are constructed that aid target-setting and performance measurement in areas critical to the strategies. In short Balanced Scorecard is a performance measurement and management system, derived from vision and strategy, and reflecting the most important aspects of the business. The Balanced Scorecard (BSC) concept supports strategic planning and implementation by federating the actions of all parts of an organization around a common understanding of its goals, and by facilitating the assessment and upgrade of strategy. In this workshop, Participants will learn the fundamental concepts and applications of balanced scorecard through case studies and in class exercises.

CREATING ORGANIZATIONAL EXCELLENCE

Excellence is not an accomplishment. It is a spirit, a never ending process. Tom Peters and Robert Waterman defines organizational excellence as continuous innovation in companies. They found that excellent companies were brilliant on the basics and managed to keep things simple in a complex world.

In this highly interactive three half day course, participants will learn practical tools and techniques to bring about the needed changes in their organizational culture to create sustainable organizational excellence. This course is recommended for senior managers in organizations, particularly those who are or would become decision makers, role models and catalysts to bring about cultural change in their organizations.

KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL DEVELOPMENT

Knowledge Management (KM) refers to a range of practices used by organizations of identify create, represent, and distribute knowledge for reuse, awareness and learning across the organization. Knowledge Management programs are typically tied to organizational objectives and are intended to lead to the achievement of specific outcomes such as shared intelligence, improved performance, competitive advantage or higher levels of innovation.

Knowledge transfer (an aspect of Knowledge Management) has always existed in one form or another, for example through on-the-job peer discussions, formal apprenticeship, corporate libraries, professional training and mentoring programs. However, since the late twentieth centuryadditional technology has been applied to this task, such as knowledge bases, expert systems, and knowledge repositories.

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HOW TO IMPLEMENT AN ERP SYSTEM In this workshop, participants will be introduced to the concept of an Enterprise Resource Planning (ERP) System and how it evolved from the material replenishment systems. The workshop is designed to provide concepts concerning the integrating nature of ERP. It will challenge the participants to focus on their own organization as an integrated whole, and to assess how an ERP system can aid to link an organization together for optimal results.

STRATEGIC MANAGEMENT In todays global and indigenous environment which is dominated by fast paced change, an international financial contagion, an emergent recession, spiraling cost of inputs, food inflation, growing unemployment, nascent protectionism and serious terrorism and law and order issues, the challenge facing all strategists is to correctly envision the future and develop competitive but flexible strategies. This program will provide strategy makers a forum to intensively discuss and understand key strategic issues, and an opportunity to develop insights into how to develop effective market oriented strategies which will provide their organizations a competitive advantage and edge.

BUSINESS CONTINUITY PLANNING There are many risks that may threaten your organization by disrupting your business processes. These risks include traditional emergencies like fires, floods, earthquakes, risks from terrorism, telecommunications failures, theft, employee sabotage etc.

Business continuity planning provides a strategic and operational framework for the company to be more resilient to interruption and losses. Business continuity planning ensures the continuity or uninterrupted provision of operations and services.

WORKSHOP ON DEVELOPING CORPORATE IMAGE

Organizations which have been in business for a reasonable length of time develop a corporate profile or image. What are the key dimensions of a corporate image? What types of corporate images exist, how can we measure our corporate image, and most importantly, how can we manage and improve our corporate image? These questions will be the subject of this workshop.

MANAGING IN A DOWNTURN Companies are struggling to balance persistent pressures to cut costs in resonance to the sour economy. It is not an easy task and requires picking cost-reduction targets carefully. Furthermore, business managers are trying to hold-on to their market shares and meet revenue targets.

Downturn is here and as per our economists, it will be here for a while. Managers need to understand how to work in this environment. Companies that carefully plan and execute are the ones that produce results during the downturn.

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Communication

BASICS OF BUSINESS ENGLISH In spoken or written communication a working knowledge of the basic rules of the language provides clarity and effectiveness. Basic grammatical, punctuation and spelling mistakes are very common in business communication but a little guidance in international standards set for Business English can do wonders.

This five-day workshop is designed to provide an intensive guideline and practice in the use of proper English and is suitable for all executives and managers who need to improve their basic English skills.

PRESENTATION SKILLS FOR MANAGERS Managers have to spend a lot of their valuable time, preparing for a formal or an informal presentation. This course is designed to impart skills that will help managers deliver their presentations with confidence and ease, so that their audience could easily grasp what is presented to them and get appropriately influenced.

THE ART OF TECHNICAL WRITING & ITS ADVANTAGES In a world of rapid technological development, companies are trying to find easy and effective ways to help existing or potential customers understand the advantages of their new products and services. This course will provide a better understanding of writing techniques and will enable you to use better words for a variety of technical subjects.

Business correspondence and resumes

Technical reports: structure & process

Types of technical reports: an overview

Business plans

Proposals

Progress reports

Instructions

User guides

Organizational policies and procedures

Recommendation & feasibility reports

Abstracts, introductions & conclusions

Oral presentations

EFFECTIVE COMMUNICATION SKILLS Communication is a manager's most important activity and he spends 90% of his time on it. Yet it is amazing how ineffective many managers are at the process. With effective communication, managers can make people, departments and organizations work more efficiently. This course is designed to teach managers effective skills in communication and to improve their communication styles.

EFFECTIVE LETTERS, REPORTS AND PRESENTATIONS Writing is an essential skill for every manager. Effective writing can influence decisions, win contracts, impress clients and ease clerical burden. This course lets participants develop and use effective writing styles, language and organizational techniques.
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Communication

IMPROVING SPOKEN ENGLISH SKILLS

Prolific command over written and spoken English is not an added but essential qualification which every professional must have. The dilemma in our country is that, English has been used as a medium of instruction but not taught as the distinct language. The Grammar Translation (GT) Method, which is focused in our institutions, encircles writing and reading, and without enough emphasis on listening and speaking, we cannot make this language our core strength. The rapidly growing corporate world requires those who can communicate well and gain profitable options with zero-waiting time. It is the right and ripe time to move ahead and overcome this deficiency.

Contents:

Concept of Phonetics & Phonology, Phonemes

Received Pronunciation

Difference between Grammar-Translation Method and Direct Method

Vocabulary

Styles in usage of words and sentences

Intonations

Assimilation

Elision

EFFECTIVE CREATIVE WRITING SKILLS (NEW)

The core function of Creative writers is to transform IDEAS into WORDS keeping in view the need of expressing these ideas through those words which are not difficult but different and stir a wave of comprehension among involved parties. It is so easy to write in an objective manner, as the business communication is an objective form of communication but it needs extensive intellectual effort and comprehensive mind-body relation to touch down the sensitive depth of ideas in a sophisticated and delicate way.

One cannot be a creative writer just on the basis of keeping prolific command over the targeted language, but it revolves around the critical and intricate process of analytical thinking through cogitation, contemplation and conviction. This course has been designed, especially for those who think out of the box and are willing to write out of the way. The fundamental method of training is purely case and exercise based with the help of which a sincere effort be undertaken to pave the way for participants to feel themselves in the shoes of a creative writer and invest the best out of the best when it comes to THINKING.

TELEPHONE COURTESY A major part of business handled these days is through telephonic communication. A pleasing and pleasant telephonic response lays the foundation on which the organization can interact with its stakeholders. Unfortunately the concepts and dynamics of telephone courtesy are often not fully understood by organizations and their employees. This results in mishandling and break down of relations. This course is designed for those who are constantly handling phone calls but need to polish their skills of handling them "effectively".

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Economics

UNDERSTANDING PAKISTAN S ECONOMY FOR EFFECTIVE DECISION MAKING

Understanding of the basic economic principles, specifically with the perspective of Pakistans economy is vital for the success of a business. The understanding of economics makes our decisions effective by reducing the costs and enhancing the benefits of our choice. The ongoing momentum of globalization and increased pressure for sustainability has also made the knowledge of economics a key element for success. Business managers equipped with the understanding of economics are exceptionally well-positioned to play a leading role in the future business landscape.

PIM has designed this course to give managers an understanding of economics in a simplified, business-related and effective manner. It covers a broad spectrum of economic issues like economic growth, inflation, unemployment, imports and exports, budget, monetary policy and WTO.

ECONOMICS FOR JUNIOR EXECUTIVES The executives in a business are life blood of an organization. They are the ones who execute the strategies developed by the top management. It is therefore very important to equip them with the relevant knowledge that is critical for understanding and executing those strategies. The understanding of economics allows the executives to see the dimension of the top management with a broader perspective, and makes their decisions effective by economizing their choices.

PIM has designed this course to give Junior Executives an understanding of economics in a simplified, business-related and effective manner.

Fiscal and Monetary Policies are the basic tools that lead and correct the economy of a country. When government uses these tools the whole economy and specially the business sector gets effected. Understanding of the basic components of fiscal and monetary policy and their implications on business is a very important tool that every business decision maker must be equipped with. The increased pressure for sustainability in the current economic downturn has also made the knowledge of current and future policy options a key element for survival. PIM has designed this course to give managers an understanding of fiscal and monetary policies and their implications in a simplified, business-related and effective manner.

Exchange Rate and Balance of Payments of Pakistan Balance of payments includes all the transactions of international trade. It is vital for every economy to have a strong balance of payments as the economys strength in international trade effects all the businesses directly or indirectly. Exchange rate is also an indicator of how the economy is performing. This course will elaborate the current position of the Balance of Payments and exchange rate of Pakistan. We will also try to understand Governments policies to correct the BOP and Exchange rate and how do these policies affect the business.

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Economics

EFFECTIVE ECONOMIC POLICY MAKING The understanding about our current economic problems and the policies that would resolve them is a knowledge that all government employees related to policy making as well as any executive whose organization is affected by these policies should have. Today most of the executives of the government and related organizations have very little grasp of the macro-economic tools and know very little about how to redeem our nation from the current slump. This training is designed for executives who want to grasp the understanding of effective economic policy making. Participants will be made to do extensive exercises so that they can have a command over the issues that Pakistan has, finding the solutions while keeping within the limit of the resources that we have.

Wealth is not from the abundance of things; in fact, (real) wealth is the hearts freedom from need.

(Bukhari, Muslim Mishkaat ul Masabih, P.440)

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WORKING CAPITAL MANAGEMENT In todays market Working Capital has become a significant tool for cost reduction. This course closely examines specific elements of working capital. It looks at how a firm manages its short-term resources through the optimization of current assets and current liabilities. Using cost-benefit analysis, the individuals learn to employ tools allowing them to make strategic decisions about the firms ability to finance its current assets. The goal of this training session is to present participants the tools & the application of those tools. Topics that will be covered: Introduction to Working Capital Types of Working Capital Working Capital Estimation Management of Cash & Marketable Securities Receivables Management Inventory Management Financing Of Working Capital

FINANCE AND ACCOUNTING FOR NON-FINANCIAL EXECUTIVES The course is intended for executives who do not have an accounting background, or who desire to brush up their financial accounting. It provides extensive exposure to concepts and practices of financial accounting, as well as to certain tools of financial analysis.

FINANCIAL MANAGEMENT COURSE The course offers an opportunity to managers to understand and develop a conceptual framework of financial management with respect to the business context in Pakistan. Issues pertaining to profitability, risk and liquidity of commercial organizations will be addressed in the course.

This course has been designed for managers, executives, and departmental heads to understand and develop a decision-making framework of financial management.

MANAGERIAL ACCOUNTING REATING VALUE IN A DYNAMIC BUSINESS ENVIRONMENT

The world of business is changing dramatically. The breakneck pace of technological innovation, the dynamic growth and ever changing face of e-business, the growth of information technology and the Internet, and the explosion of international commerce have made the business arena far different than in the past.

Partly as a result of these changes, the role of managerial accounting is very different that in was even a decade ago. Today, managerial accountants serve as internal business consultants, working side by side in cross functional teams with managers from all areas of the organization.

This course is designed to better prepare managers to understand the critical role that managerial accounting information plays in the overall success of an organization.

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FINANCIAL ANALYSIS: CONCEPTS AND TECHNIQUES

The course is intended to develop skills to assess the overall financial position of the firm. Its strengths and weaknesses; and the financial implications of alternative course of action? This course will help in evaluating the performance of the organization, the course is useful for managers involved in corporate planning and control, as well as for personnel of DFI's and banks involved in the financial evaluation of clients. A basic understanding of accounting is a prerequisite.

BASICS OF ISLAMIC FINANCE (NEW) After the global recessionary trends since 2008, Islamic model of banking and finance is gaining more and more popularity throughout the world for being more secure and tangible. This course will develop the understanding of the participants about the building blocks of Islamic Finance and Banking, and answer the question that how is it different and more secure from the conventional finance and banking.

CORPORATE FINANCIAL MODELING USING EXCEL This course takes spreadsheets as an effective management tool both for financial analysis and for coordinating its results and actions with the business functions like marketing, sales, production, service operations etc. Taking an integrative approach the course will cover the practical applications of Microsoft Excel. The areas which will be covered are Financial Statements and Cash Budgeting with the use of spreadsheets. Capital Budgeting covers capital structure, the cost of capital, and leverage; the basics of capital budgeting, including taxes and depreciation; applications, such as new facilities, equipment replacement, leasing versus buying, and risk analysis of capital budgets and the potential impacts of unforeseen events. This course is the ideal tool for managing your firms short-term operations and long-term capital investments.

COST AND MANAGEMENT ACCOUNTING FOR NON-FINANCIAL MANAGERS

The course offers an opportunity to the non-financial managers who are concerned with cost production or cost of product. The aim of this course is to provide participants with a clear understanding of the cost accounting system. Participants will be able to calculate the cost, analyze the variances and can also budgets the costs, expenses and sales.

ACCOUNTING CONCEPTS AND PRACTICES A fundamental knowledge of financial statements, budgeting, and accounting terminology is a core management skill incumbent upon all business professionals. This course provides an overview of the tools and techniques that financial managers and general managers use to assess and predict the financial condition of the firm.

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General Management

HOW TO CONDUCT EFFECTIVE MEETINGS Meetings are a vital cog in the day-to-day running of most organizations. They are an integral part of the communication and problem solving processes critically important across functions and organizational levels. However, valuable time, effort and energy is frequently lost through poorly conducted and organized meetings.

After attending this course participants would be able to successfully and effectively plan and execute meetings.

DEVELOPING MANAGERIAL COMPETENCIES

All organizations need competent managers to be able to reach their objectives both effectively and efficiently. Management Research, over the last twenty years, has determined that a managers competence depends on his / her Competencies. Competencies in essence are a persons set of capabilities and reflect what a person can do effectively. This research has also helped in developing a model of Management Competencies which are highly correlated to sustained high level managerial performance.

This course will:

Introduce the Competency Model to participants Help participants identify their own Managerial Competencies Suggest ways and means to improve / strengthen Competencies Help develop approaches / Strategies for use of the Competency Model to improve organizational

performance.

EXECUTIVE SECRETARIES COURSE

This course has been designed to train and develop personal secretaries so that they may be able to provide effective administrative support to their executives and run the office efficiently. Correspondence and filing responsibilities, secretarial services, information handling, dealing with people, managing time, etc. will be discussed.

DEVELOPMENT COURSE FOR SUPERVISORS

This course is designed to provide supervisors an opportunity to understand the basic principles, concepts and techniques of management that will contribute to their effectiveness in leading people and utilizing resources. This course is primarily suited for supervisors who have a large number of employees reporting to them.

PROBLEM SOLVING AND DECISION MAKING SKILLS This course will provide a conceptual framework for rationale, accuracy and efficiency in problem identification and effective decision making. The workshop is designed for senior and middle level managers involved with the decision making process.

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General Management

FRONT DESK: MANAGING THE FIRST IMPRESSION OF YOUR ORGANIZATION

Give your front desk staff the powerful skills they need to represent your organization in a polished, professional manner, and to handle the tough challenges that come with the job.

If your front desk isnt run professionally and smoothly, your organization suffers right down to the bottom line. It has been long understood that The first impression is the last impression whether on the phone or in person, your front-desk personnel can make or break the impression customers and potential clients get of your business. Thats why this comprehensive, skill-packed program should be mandatory training for everyone on your organizations front line.

Through this program your front-desk employees/staff will learn how to project a confident, super-professional image, how to handle difficult people with tact and diplomacy, and how to deal effectively with a variety of tough situations. This program shall also focus on mistake-proof ways to take phone messages, how to screen calls without annoying callers and how to greet callers warmly.

PRINCIPLES OF GOOD MANAGEMENT This program depicts the development of management thinking over the past 120 years, from the three distinct earlier schools to contemporary management. It provides managers with an in-depth knowledge of all the managerial functions, and how these can be used in our organizations. It also features the most significant pathfinders, thinkers and practitioners-whose ideas continue to shape management today. Managers learn about the practical principles of good management that make their organizations excel.

IMPROVING WORKPLACE EFFECTIVENESS THROUGH CREATIVITY AND INNOVATION

Creativity leads to innovation which is the driving force behind a successful organization. Through group and individual creativity successful problem solving can be achieved relating to any kind of work place situation. Small scale innovation further results in improved efficiency and smoother work flows.

MANAGEMENT COURSE FOR JUNIOR EXECUTIVES

PIM's very popular course MJE is an ideal vehicle for giving first exposure in management to those who are about to begin their management careers, and to those who have recently been promoted to the management cadre. It covers, in considerable depth, the process of management and the functions of administration, modern concepts and practices in all functional areas of management e.g. Organizational Behavior and Management, Personnel Management, Marketing Management, Operations Management, Administrative Control, Financial Management etc.

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General Management

SKILLS IN GOAL SETTING AND WORK PLANNING In this course extensive exposure to exercises will help participants to learn the concepts of corporate planning and its linkage with corporate objectives and the strategy for the accomplishment of each goal. The focus will be to help participants to learn the art of negotiating goals with others, and monitoring and controlling goals and their achievement.

HOW DO EFFECTIVE MANAGERS ORGANIZE THEMSELVES Effective managers are those managers who can use their TIME most effectively and efficiently. This course provides managers the technology and methodology essential for becoming an effective manager in the organizational and personal environment.

EFFECTIVE DELEGATION SKILLS Delegation is the transference of the authority and responsibility for carrying out certain tasks. Successful delegation implies that those to whom the tasks are delegated, know what they have to achieve, actually want to achieve it, have the means to achieve it and also have the ability to achieve it. Yet, lack of knowledge to delegate properly is one of the most significant causes of failures in organizations. This course aims to improve understanding of delegation, so that managers work smarter and not only harder.

SKILLS IN SUPERVISION This course has been designed to develop employees to discharge supervisory responsibilities effectively. Major areas covered in the program include basics of management, communication, human relations and productivity.

SKILLS IN ADMINISTRATION Administration is a process through which hundreds of activities are initiated, coordinated and controlled. The main instrument for administration are the rules, policies, procedures and work system which are designed to ensure that work gets done effectively with minimum time, effort and money. The course is designed for junior and middle level managers who want to enhance their administrative capabilities.

TEAM-WORK: GETTING PEOPLE TO WORK TOGETHER Poor team-work is a phenomenon which many organizations suffer from. Getting people to work together in a cooperative and collaborative manner, calls for skills and attitudes on the part of managers and group members which experience alone does not teach. This course has been specially designed to help managers improve team-work and organizational effectiveness, and will benefit managers at all levels.

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General Management

HOW TO IMPROVE MORALE, MOTIVATION AND COMMITMENT More than ever before, morale, motivation and productivity are key issues for today's managers. The work force has become increasingly differentiated in terms of its mobility, aspirations, training and responsiveness to incentives. The relationships between morale, motivation and productivity are no longer simple and straightforward. This workshop examines how these elements work together, how to diagnose dysfunctions and intervene positively through appropriate motivational strategies.

MANAGEMENT BY OBJECTIVES

Experience throughout the ages has proven that people produce the best results when they buy-in to and are committed to the goals they are being asked to achieve. There is no better way to ensure commitment and buy-in to goals than allowing people to set their own goals and objectives. In organizations the best way to do this is to use Management By Objectives. This course will, in a practical and systematic format, provide managers at all levels with an overview of MBO and information about installing and using MBO effectively in their organizations.

MANAGERIAL SKILLS FOR WOMEN Women are increasingly joining the workforce in unconventional professions and as they do so, they face not only professional challenges but also gender issues. Women managers therefore, need to learn managerial skills from the perspective of the Pakistani environment, requiring successful planning, assertiveness and problem solving skills.

DEVELOPMENT COURSE FOR MANAGERS The purpose of this course is to review in detail the selected phases of management. To develop an analytical approach to the practical problems of management, to stimulate and provide direction for the self development of managers and to encourage continual improvement in the competence, efficiency and effectiveness of management personnel. Senior and middle management executives will benefit the most from this course.

MANAGING CHANGE EFFECTIVELY (NEW) Change is an inevitable component, but employees feel comfortable with the status quo. Changes threaten their own positions. The unknown consequences create fear. Managers need to implement changes in such a way that staff align with them positively, fully embrace the changes and operate them effectively with genuine commitment.

This workshop helps managers to develop and implement change strategies and to effectively manage personnel during and after the change cycle.

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My Lord, improve me in knowledge. (Surah Taha 20:114)

General Management

MANAGEMENT BY EXCEPTION (NEW) Gone are the days when managers seemed busy in physical Management, we have come across the facet of Intellectual management in which people are not administered but set free with a sense of liberty and authorized leverage to perform due task and complete given assignments. This approach develops an employee par limits and he/she feels satisfaction at the work place by exercising immediate inner-strength with focused decision making. The corporate infrastructure and increasing competition requires to be more productive in order to win the war and survive in this global corporate village. It demands that people must be given confidence as it increases commitment and conviction, people must be given chances to take decisions as it enhances their vision and risk taking capability. It reduces the cost, it streamlines the relation between an employee and his organization and it provides strong foundations for lasting corporate success. Management by Exception is a management style where in managers intervene only when their subordinates fail to meet their performance standards. If the personnel is performing as expected then the Manager takes no action. Its an organizational system in which managers delegates as much responsibility and activity as possible to those below them, stepping in only when necessary.

COACHING: A STRATEGIC TOOL FOR EFFECTIVE LEADERS (NEW) The manner in which we manage/coach our subordinates is critical to their progress and ultimately our own. It is a delicate art and the skill necessary to manage/coach them doesnt come easily. This training walks you through a variety of coaching tools, techniques and best practices including analyzing the cause of sub-par performance, creating a climate for effective coaching and learning, giving corrective feedback and handling challenging responses to coaching.

SUCCESSFUL SMALL BUSINESS MANAGEMENT Small businesses are the backbone of all economies. They have proven to be very successful in helping the development of countries and in turn acquired a vital role in commerce around the globe. This program is made to clarify strategies and steps involved in starting and effectively running a small business incorporating the current business environment of Pakistan and the challenges that we are facing today.

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General Management

ENHANCING LEADERSHIP SKILLS

What are the attributes of quality leadership? How do we lead so our co-workers, supervisors and customers will want to follow us? Quality leaders create a compelling vision of the future and develop the strategies to achieve it. They lead with both emotional intelligence and work to move the organization forward. They are change creators and change managers. Drawing on examples from your life and work experience, research on leadership, and classroom thought stimulating exercises, this course offers key principles and proven strategies guaranteed to give participants the confidence and know-how to successfully practice the art and science of leadership.

EVENT MANAGEMENT SKILLS Event Management is an area, which has grown rapidly in recent years and has become established as an important element in the Promotional Mix. The emergence of Event Management as a professional skill is now firmly established.

The objective of this course is to provide participants with the skills they need to work in Event Management; to ensure that any event, from a departmental meeting to a full-scale conference, is a complete success. This course will give you a good grounding in all the essentials of Event Management. In this course you will also research and plan a fictional event, troubleshooting issues as they arise. Course Contents Overview of Event Management

Purpose and importance of Event

Management

Event management Planning

Managing Resources and Budgeting

Fulfilling Clients expectations

Promoting the Event

Evaluation of the Event

FORECASTING TECHNIQUES FOR MANAGERS Frequently there is a time lag between awareness of an impending event or need and occurrence of that event. This lead time is the main reason for planning and forecasting. If the lead time is zero or very small, there is no need for planning. If the lead time is long, and the outcome of the final event conditional on identifiable factors, planning can perform an important role. In such situations Forecasting is needed to determine when an event will occur or a need arise, so that appropriate actions can be taken.

This course has been designed to fulfill that need. Furthermore given the broad range of forecasting methods currently available, the greatest gains in the practice of forecasting will come from more and better applications and implementation, not new methods. Therefore it is the managers knowledge and use of existing methods, in their specific organizational context, that hold the greatest promise.

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General Management

RESEARCH TECHNIQUES FOR DECISION MAKING

Research plays a vital role in effective decision making as it allow us to develop and analyze our choices and their alternatives comprehensively.

The areas that will be covered in this course are:

1. Basic understanding of effective research techniques

This will allow us to understand the basic tools of research that will enhance our decision making.

2. Case studies related to products and ideas that succeeded or failed

Analysis of the pitfalls of conducting research and how to effectively avoid them.

3. Application of the tools and techniques learned

To apply the research tools learned participants will develop new ideas for products & markets and experience the real time challenges in research.

CONFLICT MANAGEMENT Conflict is a disagreement among two or more individuals or groups. The modern view regarding conflict is that it is inevitable, and when it is channelized properly, it can actually be used for enhancing performance. The hallmark of a progressive organization is the way it uses the free flow of information to achieve its goals; this free flow often results in conflict and becomes detrimental to the organization. The program aims at recognizing effects of dysfunctional and suppressed conflict, and at exploring how conflict can be handled cordially and constructively in the organization, so that organizational interests are held paramount.

NEGOTIATION SKILLS Negotiation skills are essential for all managers, be it negotiating with unions, suppliers, customers, employees or creditors. This program will help managers to develop the skills, styles and confidence necessary to negotiate effectively. The program is especially appropriate for line or specialist executives who wish to understand the negotiation process.

The honest and truthful trader will rise in the Hereafter in the company of the prophets, the truthful ones and the martyrs

(Tirmizi, Darimi, Dar-Qutni, Ibn e Maja, Mishkaat ul Masabih, P. 243, Vol. 1)

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HOW TO DEVELOP & IMPLEMENT A PERFORMANCE MANAGEMENT SYSTEM Today it is globally recognized that Human Capital is a key driver of organizational excellence and growth. To tap the full capability of Human Capital, it is essential to accurately measure its contribution. Hence, the requirement of identifying a valid measurement methodology has become of prime importance for HR practitioners.

An effective performance management system provides a tool that allows top management to determine the contribution of human capital to the organizations growth and how it can be enhanced further. This course is focused towards the development, implementation and monitoring of such a system for an organization keeping in perspective the individual needs of an organization. It is targeted towards HR managers who are involved in developing, implementing and managing the entire performance management process.

TRAINING TECHNIQUES FOR TRAINERS Managers have to be good trainers for both the organization's success as well as for their own success. It is a key responsibility of managers to train and develop their subordinates however, organizations pay little attention to equip their managers with the necessary skills and knowledge to carry out these responsibilities successfully. This course is beneficial for all managers.

TRAINING NEEDS ANALYSIS For effective development of employees the proper identification of training needs in critical. Training needs analysis is a key part of every managers role but, unfortunately, seldom are managers equipped to deal with this specialist task.

The primary objective of this course is to provide the participants with relevant tools and techniques to assess the training needs within their respective roles.

EMPLOYEE COUNSELING FOR INCREASED PERFORMANCE

Successful organizations globally have acknowledged that the source of competitive advantage today is the talent it employs. The prime focus of managers and HR practitioners has shifted to managing a quality workforce which is the critical success factor. However, to ensure that employees are utilized to their full potential, it is also necessary to develop and guide them appropriately.

Employee counseling is focused towards guiding employees to resolve concerns that are affecting their professional and personal growth. It is a common misconception that counseling implies giving advice. Employee counseling is focused towards facilitating employees explore possibilities of solutions for challenges that they are facing, whether they relate to their own productivity at work, becoming assertive with team members or making a choice regarding career options.

This course is focused towards developing counseling skills of managers as well as HR practitioners who need to focus on increasing the productivity of employees by providing them guidance and an opportunity to explore their potential through a process of self-catharsis and self-development.

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HOW TO CONDUCT SUCCESSFUL SELECTION INTERVIEWS

This course is designed for HR managers, recruiters, as well as professionals who are involved in the recruitment process. It will aid participants in conducting effective selection interviews, hence sharpening their skills to obtain relevant information from interviewees by utilizing different techniques.

The topics covered will include:

Developing an interviewing plan

Evaluating resumes

Determining what type of questions to ask and not ask during an interview

Learning how to deal with different types of interviewees

Interpreting body language

How to avoid common interviewing mistakes

HUMAN RESOURCE MANAGEMENT The course is designed to provide a sound basis of the field of HRM and how is HRM different from personnel management. The aim of the course is to provide the participants with the latest tools and techniques in the field with special reference to the Pakistani scenario.

WORKSHOP ON PREPARING HUMAN RESOURCE POLICY MANUAL

This course is on how to develop an HR Policy Manual to provide guidance and direction to business persons and executives who will be coping with Human Resource issues in the coming decade.

The workshop will be of particular interest to:

Human Resource Managers

Personnel Administrators & Practitioners

Administrative & Office Managers

Government Administrative Personnel

Instructors, Trainers and Teachers

Others involved in defining personnel policies

The Participants will secure the following benefits:

Useful ideas on how to plan & organize a Human Resource policy

Practical tips on preparing a policy manual

Objective recommendations on what subjects to include in a policy manual & topics to be avoided

Hands-on development of a manual

Time-saving checklists, worksheets & reference charts

How to carefully write personnel policies to achieve clear understanding & interpretation

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LEARN MICROSOFT ACCESS FOR BUILDING BUSINESS DATABASES Databases have become the integral part of organizations information systems, so they need to be planned and developed efficiently. Microsoft Access is a database of choice for many small to medium businesses. Using Microsoft Access it is possible to develop flexible databases applications like Payroll Processing System, Inventory Control System and other similar systems for storing and manipulating business data. This hands-on course offers detailed understanding of all the demanding features of this powerful database management system and give the participants required skills to integrate Microsoft Access in their own business environment. This course is designed for anyone who is charged with the responsibility of developing, managing and maintaining databases in their organization.

ADVANCED MS ACCESS 2010 WITH MY SQL 5 SERVER The database solutions of today require a seamless integration of specific user requirements with MS Access objects. Utilizing macros, VBA, SQL and embedded expressions, you can create fully distributable applications within Access.

Microsoft SQL Server 2005 is the leading relational database management system and is extensively deployed around the world. The combination of low cost, ease of maintenance and high speed makes MS SQL Server 2005 ideal for many application areas.

In this hands-on course, you gain the skills necessary to create intelligent forms by manipulating properties, executing methods, and incorporating business logic to create a complete solution. You will also learn how to administer and maintain MS SQL Server 2005 databases while addressing scalability and reliability issues.

LEARN MICROSOFT OFFICE IN 5 DAYS This course teaches you how to effectively use the new Microsoft Office 2007/2010 Suite through comprehensive training sessions and engaging workshops. Allowing the user to get familiar with the new version of industrys leading office automation program. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007/2010 edition. This course will train you how to best meet your needs through the use of Word, Excel, PowerPoint and Outlook.

EFFECTIVE DISASTER RECOVERY PLANNING FOR IT INFRASTRUCTURE Information Systems have now become an integral part of business. The extensive usage of computer applications and networks, coupled with the explosive growth of the Internet, has led to a great deal of concern about system and network availability and integrity. Organizations are vulnerable to outages that affect their capability of utilizing systems for mission-critical purposes.

A disaster recovery plan involves analyzing an organizations risks and articulating a plan for addressing those risks. This course provides practical methods and techniques that can be followed in order to develop an effective disaster recovery plan.

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ADVANCED MS OFFICE

This course is designed for experienced users of Microsoft Office. It familiarizes them with the advanced features of Word, Excel and PowerPoint and shows them how to create macros in Excel using Visual Basic for Applications (VBA). The course comprises:

Word

Long/complex documents

Table of contents, index, etc

Style sheets and themes

Drawings and diagrams

Templates

Document security

Customization

Macros

PowerPoint

Managing presentations

Charts

Tables

Templates & Color Schemes

Animation

Multimedia

Customized presentations

Excel

Data manipulation

Formulas and functions

Tools

Macros

Working with Shared Workbooks

3D PRESENTATION SKILLS USING POWERPOINT & FLASH TOOLS Presenters or speakers charged with the responsibility to prepare presentations have to spend a lot of their valuable time in designing and formatting a presentation. Microsoft PowerPoint and Macromedia Flash are considered as top-notch presentation tools of the industry. By using combination of these two, you can create high quality, media rich presentations to mesmerize your audience.

This course is designed to impart skills that will help presenters to prepare powerful multimedia presentations with confidence and ease, so that presentations will become livelier and audiences could easily grasp what is presented to them and get appropriately influenced. During the course participants will get thorough understanding of the capabilities of Microsoft PowerPoint and Flash tools and integrate these tools effectively and efficiently into their own environment. This course is designed for executives/managers/presenters who have to develop and deliver presentations and are looking forward to enhance their existing presentation skills by learning how to create exciting multimedia presentations.

COMPUTERS & INTERNET SECURITY: THREATS & COUNTERMEASURES Attacks on systems due to weaknesses in Microsoft Windows operating system and connectivity to the internet are continually becoming both more frequent and more sophisticated. According to a recent survey, 92% of security breaches that occurred were due to lack of employee awareness of computer security. You are the first line of defense for the system(s) you use! You have the choice of whether to inadvertently expose your system(s) to a high degree of security risk or whether to use proven measures that substantially reduce security risks.

The aim of this course is to provide a greater understanding of the major issues surrounding computer & Internet security and the counter controls to ensure smooth, uninterrupted computer operations. During this course participants will learn skills pertaining to computer and Internet security threat identification and respective prevention tools and techniques. This course covers all major areas of computer protection that are relevant to the needs of executives, managers, IT personnel or anyone who uses computers and is facing problems due to increasing number of Internet threats to their computing resources.

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ADVANCED MS EXCEL This course is designed for existing Excel users who have a working knowledge of the Excel and wish to further develop their spreadsheet skills by using the more complex features of the application.

Course Contents Overview of the Excel

Create and use worksheet templates

Define and use custom lists

What-If Analysis tool to find answers

Array Formulas

Specify, sort, filter, Advanced Filter & extract more complex data using list management functions

Use the Advanced Excel Formulae & Functions

Recording & Running Macros for Automation

Protection & Formula Auditing

Write your own function in Excel using VBA

Pre-Requisites Basic knowledge in MS-Excel or any other spread sheet is assumed.

ORACLE APPLICATION: R-12 FINANCIALS Implementing General Ledger provides highly automated financial processing. It can import and post 42 million journal lines per hour, making it the fastest and most scalable general ledger on the market. It also provides tools for effective management control and real-time visibility to financial results everything you need to meet financial compliance and improve your bottom line.

PLANNING AND CONDUCTING INFORMATION SYSTEMS AUDIT The mark of excellence of a professional program is determined by the value & recognition it bestows on the individual who achieves it. Due to the dynamic nature of information technology, it has become necessary to continuously redefine audit, control, security requirements and processes. To meet the needs of management, audit committees, government regulators and other constituents, auditors are required to be updated with new practices, trends and technology. This course will give an idea about Information Technology (IT) security and control practices, and will provide a forum for discussion and brainstorming as well. Course Outline:

The IS Audit Process

Management Planning and Organization of IS

Technical Infrastructure and Operational Practices

Protection of Information Assets

Disaster Recovery and Business Continuity

Business Application System Development, Acquisition, Implementation and Maintenance

Business process Evaluation and Risk Management


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IMPLEMENTING ORACLE 11g DATA GUARD

Oracle Data Guard provides the management, monitoring, and automation software to create and maintain one or more standby databases to protect Oracle data from failures, disasters, human error, and data corruptions. Administrators can use either manual or automatic failover to a Data Guard standby database to maintain high availability for mission critical applications.

Hands-on exercises provide you with practical experience with Oracle 11g Data Guard. Exercise include: Building a fault-tolerant database, Enabling fast recovery with flashback database, Creating an Oracle 11g Data Guard environment etc.

INTRODUCTION TO MS OFFICE 2010 This course teaches you how to effectively use the new Microsoft Office 2010 Suite through comprehensive training sessions and engaging workshops. Allowing the user to get familiar with the all new version of industrys leading office automation program.

New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2010 edition. This course will train you how to best meet your needs through the use of Word, Excel, PowerPoint and Outlook.

DATA ANALYSIS & BUSINESS DECISION (FOR ADVANCED USERS) IN EXCEL In business environment, it is vital that decisions are made quickly and accurately. In this course use Excel techniques to build dynamic and sophisticated spreadsheets. Develop Interactive Dashboards, Key Performance indicators. You learn to perform "what-if" analysis, apply functions, manipulate PivotTables and present your results to make better decisions for planning, budgeting and more. Course Outline:

Overview of Microsoft Excels advanced features Developing Excel Interactive Dashboards, KPI. Dashboards Excel reporting techniques using functions/formulae Summarize and analyze large amounts of data using PivotTables and Pivot Chart Reports. Consolidate and process multidimensional worksheets External Data Connectivity and integration. Automate Excel processes using ActiveX Controls and VBA Macros Perform what- if analysis for developing business plans Automate Excel Processes using Scenarios, Goal Seek, and Solver.

SAP BUSINESS ONE

SAP Business One is affordable, easy-to-use business management software designed specifically for small and midsize business. It enables enterprises to manage their critical business functions across sales, distribution and financials, all in a single intenerated system. With SAP Business One, enterprises can instantaneously access a complete and up-to-minute view of their business, so that they can respond to customers faster and grow their business more profitably.


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CUSTOMER RELATIONSHIP MANAGEMENT In todays competitive business environment, better customer relationship acts as a key to the organizational success. The more we understand the relationship dynamics of our customers the better we are in developing a loyal and more profitable customer base. This course is designed to create the basic awareness of the concepts and applications of customer relationship management in modern business context and the use of technology by the organizations in developing and maintaining the strong relationships with their customers. In this workshop, we will use real life case studies to apply the concept of CRM in local and global business environment and identify the business processes in organizations that need a change in order to become more customer-focused and profitable.

BLUE OCEAN STRATEGY TAP THE UNCONTESTED MARKET SPACE FOR SUSTAINABLE GROWTH IN SALES AND PROFITS

In todays business environment, most of the industries are facing growth challenges. There are several causes which are attributed to this situation. They include,

1. Industry boundaries are defined and accepted.

2. Competitive rules of the game are known and common to all the players.

3. Companies try to outperform others on these known rules to grab market share in a defined market.

4. Market spaces have become crowded with many players.

5. Prospects for profits and growth have been reduced.

6. Brands have become commodities.

7. Competition has become cutthroat.

All these factors turn the market into a Red Ocean. The solution of this problem lies in Blue Ocean Strategy. Blue Ocean strategy helps marketers identify new untapped market spaces where there is no competition. This leads to building a distinctive sustainable competitive advantage. That competitive advantage ensures long term (at least 10 to 12 years) sustainable growth in revenue and profits. This work shop will help participants explore the key concept, processes, and tools of designing and executing the Blue Ocean Strategy for their organizations success.

SELLING COMPETENCIES Sales jobs vary from cold-calling telemarketers to consultative sales professionals who can spend years developing a lead into a sale; the products they sell range in cost from less than a hundred dollars to millions. Todays business world, which is characterized by cut throat competition, even a small edge can make a difference between success and extinction. Hay/McBers research has identified a set of key characteristics that can apply to any kind of selling. This course would help you identify these competencies and your level of expertise in each one. It will provide you insight into how you can go about further strengthening those competencies in which you are already strong, as well as developing those which require polish. At the end of this four half day program you will not only have received feedback on how well you demonstrate certain behaviors that are essential for effective selling, you will also go through a process to improve the same.


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DEVELOPING MARKETING SKILLS

The program exposes participants to the tools of analysis necessary for the formulation of marketing strategy. It deals with operational marketing decisions, for example, pricing, promotion, distribution and also covers marketing planning, procedures and practices.

DATA ANALYSIS TECHNIQUES FOR EFFECTIVE DECISION MAKING (NEW)

Managerial Skills can be enhanced by using effective decision making skills that depends upon various quantitative decision making tools. The understanding and use of statistical tools and techniques is critically important in effective and rational decision making. The course is designed by keeping in view this important objective.

THE ART OF SELLING & COACHING Cultivating good relationships with customers will help financial institutions increase sales, employee morale, customer retention and improve customer loyalty. Successful Selling of Financial Products will give participants just what they need to become an outstanding relationship manager and to meet and exceed their sales goals. Topics to be covered: Develop a complete profile of a customers financial needs in order to understand short and long-

term product needs

Cross Sell products and services

Respond to questions and objections from clients

Identify sales and service referral opportunities

Offering customers complete package of services to meet their needs

Calling on business customers

Interpret clues and identify client needs

Cultivating existing business relationships & managing the client contact process

SOCIAL MEDIA MARKETING: LEARN HOW TO MARKET YOUR PRODUCTS ONLINE

Unleash the Power of leading social media networks to grow your business & brand!

Facebook is so large now, that if it were a country it would be the worlds 4th largest! Can you imagine the opportunities it holds? The reach of social networking over the last few years has become wider and more important than anyone could have ever imagined. Knowing how to market on various social media platforms can yield tremendous profits to any business. If you are new to social media marketing or want to find out how to leverage this rapidly growing phenomenon to help grow your business, you need this course.


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EFFECTIVE COMPLAINT HANDLING Do managers like customer complaints? Do Businesses need complaints? Is complaint a good thing or a bad thing for your business? This workshop will discuss: Why people/customers make complaints

How to handle complaints

How to turn them into a value creating opportunity for your organization and for the Customers of

the company

Complaints point out where we need to improve our human skills, products and organizational processes and shows us that how we can build loyal & satisfied customers through effective complaint handling and management systems.

CRITICAL CUSTOMER AND COMPETITOR ANALYSIS FOR WINNING MARKET

Sun Tzu Marketing is not all about competitors but understanding your customers. Decreasing differentiation, borderless marketing, and environmental uncertainties have forced marketers to battle for the customers. Marketers must track targets and identify new markets and at the same time, preempt competitors and new entrants. This program helps you analyze customer value, track psychographic shift and enhance service quality. Learn to build and prioritize resources to satisfy, retain, and build customer loyalty better than competitors.

BRAND MANAGEMENT The objective of the marketing function is only achieved through effective brand management. Brand Management gives personality to a product, increasing its perceived value in the marketplace. Products are viewed in terms of their market value and therefore, brand management is a highly rewarding challenge. The principles, techniques and concepts behind brand management have evolved highly in an intensely competitive market of today, where competition has become globalized with the information revolution. It is therefore, critical to learn cutting edge strategies and tactics for effective brand management.

HOW TO IMPROVE SALES FORCE PRODUCTIVITY The basic thrust of this program is on presenting the field sales manager's job as consisting of three elements; leading a team, motivating subordinates to perform and controlling a profit centre. This course is considered a "must" for managers, involved in sales management and administration.

DISTRIBUTION AND CHANNEL MANAGEMENT In the marketing mix, all other Ps are easy to copy except the place. Strategy around the place is powerful. It is woven around networking and relationship with customers, distributors, wholesalers, and retailers.

Organizations look at their Channel Excellence as one of its Sustainable Competitive Advantage. In addition, distribution activities have to be scientifically researched, planned, and monitored through a team of sales organization. This team must be motivated, energized, evaluated and coached with a continuous improvement drive in an organization.


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STRATEGIC MARKETING PLANNING

The fast paced business environment, where the competition is cut throat, requires marketing activities that are better planned and controlled to pre-empt environmental and competitive threats with due consideration given to the companys marketing assets and brand position. This workshop is designed to provide the participants with concepts and skills in strategic marketing beyond basics and fundamentals. it takes a closer look at the key strategies, customer insights and knowledge that are invaluable to the success of an organization


The Muslim is he from whose tongue and hand other Muslims are safe and the believer is he from whom people do not have fear about their lives and properties and the Mujahid (warrior in the path of Allah) is he who fights against his own self for the sake of obedience to Allah and the Muhajir (migrant) is one who abandons transgressions and sins.

(Abu Daud, Mishkaat ul Masabih, P, 15)

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KAIZEN: TOOLS FOR CONTINUOUS IMPROVEMENT It is an established fact that KAIZEN is the single most important concept behind Japans economic miracle. It is this concept and its practice that has enabled Japanese organizations to consistently create customer-satisfying products of superior quality, and meet the competition head-on.

KAIZEN is gradual, unending improvement, doing little things better, setting and achieving ever-higher standards. It is the ability to adapt processes to changing customers and market requirements, and doing it fast. It is a corporate culture complete with all the tools and techniques to make it happen.

Aims of the Course:

To present a clear understanding of what KAIZEN is

How it is different from the western management practices?

Different KAIZEN tools

How these tools can be effectively applied in Pakistani industry?

To present some Pakistani KAIZEN success stories

MATERIALS HANDLING AND WAREHOUSING This course is designed for people working in the fields of material and/or operations management who need the concepts, techniques, and terminology of material handling and warehousing activities. Techniques of material control, effective warehousing, and the use of appropriate material handling are covered. Completion of this course will significantly improve the participants knowledge of material handling and warehousing which can be used in the working environment.

PRODUCTIVITY IMPROVEMENT TECHNIQUES Pakistani organizations today need to identify ways to improve productivity in order to remain competitive in the current business world of cut-throat competition. Productivity measures are essential to assess the long term health of an organization that helps in determining that whether the organization is progressing or moving backwards. Enhancing productivity means an increase in the profits and decrease in the costs. All organizations, whether in service or manufacturing business, need to apply modern productivity improvement techniques in order to cope with the global challenges and to discover their business processes that need re-evaluating and/ or re-engineering. This course is designed to provide the participants with the latest tools, techniques, and methodology used by world class organizations for enhancing organizational productivity.


We elevate in ranks whomsoever We will. Above every man of knowledge, there is someone more knowledgeable. (Surah Yusuf 12:76)

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SUPPLY CHAIN MANAGEMENT Organizations all over the world are going through significant changes, refocusing on core activities and divesting themselves of many of the support functions traditionally carried in-house. We are on the brink of a major movement towards outsourcing the logistics function. This development has led to the broader concept of logistics that encompasses the functions of both suppliers and customers in an integrated supply chain. The topics include value chain analysis, strategic partnerships and alliances, international operations, network optimization, best practices and benchmarking.

IMPLEMENTING 5S 5S encompasses a total facility-wide process of implementing and sustaining improvements that will last.

5S methodology, a simple yet powerful practice, helps guaranteeing product quality, ensuring safety and increasing the bottom line by identifying and eliminating waste in workplace. It has consistently proven its worth in organizations across the globe.

5S Implementation requires an all-encompassing workplace methodology. Such a holistic implementation moves 5S away from being just another methodology and to an intervention that can change the hearts and minds of the employees, irrespective of the state of maturity of the organization in improvements.

This course, Implementing 5S is intended for the senior and middle managers of organizations of any size, type and industry. The focus of this course is to explain the rationale behind 5S methodology, present a case for it, and suggests a road-map for implementing and sustaining 5S methodology.

EFFECTIVE PURCHASE MANAGEMENT Purchasing is a managerial process that goes far beyond simply buying materials. It includes planning and policy procedures that cover a wide range of related activities. In analyzing business operations, the phrase value-added expresses the difference between the cost of the component materials and the selling price of a finished product. The average company purchases goods and services valued at more than half of what it sells. An organizations profit is thus, to a large extent, determined by how effectively it procures and manages these materials. The efficiency of any organization is correspondingly contingent on the availability of component parts and materials of the right quality, in the right quantity, at the right time, at the right price, from the right source and with delivery at the right place. Failure in any of these areas increases costs and decreases profit and can precipitate an economic crisis. In an increasingly globalized economy, buyers find it necessary to become world-class customers. They need to know their business so that they can effectively and efficiently satisfy the increasingly complex needs of their internal customers. This course as a whole is designed to present the principles and procedures that represent the most professional approach to purchasing in the private, public and nonprofit sectors of our economy. This approach focuses mainly on industrial or commercial purchasing in contrast to purchasing by household consumers.


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MAINTENANCE MANAGEMENT: FROM BREAKDOWN MAINTENANCE TO TOTAL PRODUCTIVE MAINTENANCE (TPM)

Organizations spend large amount of capital on plants, machines, equipment, building and other physical assets. Therefore, it is imperative that these assets are maintained at peak condition with lowest overall cost to the organization.

The objective of this course is to present and compare various maintenance management approaches so that participants of the course could discover the best approach for their organization. This course also proposes how an effective maintenance Management Plan can be implemented in any organization.

Indented for the Maintenance Managers, Plant Managers, Manufacturing Managers and Operations Managers at middle and senior levels. This course also conveys as to what it takes to establish a typical Maintenance Management Department the pitfalls and dos and donts.

INVENTORY MANAGEMENT This course provides participants with an operational knowledge and understanding of inventory management principles and techniques. Topics include: inventory fundamentals, ordering techniques, replenishment policies, Just-in-time (JIT) and inventory performance measurement. The basic methods of planning and controlling inventory in manufacturing, and distribution will be covered.

BENCHMARKING

To reach excellence an organization has to compare itself with the best practices in the industry and then exceed them. Benchmarking is a technique which enables an organization to compare itself with the best, to quantify differences in performance, to document the reasons for the differences, and most importantly to make changes enabling it to catch up and surpass the best.

Over the last decade there is ample research evidence which shows that benchmarking helps to improve performance, increase productivity and reduce wastage, thus ensuring steady growth through enhanced profitability.

MANAGEMENT OF PRODUCTION OPERATIONS Production Operations Management may be defined as the management of the direct resources required for production and is recognized today as a critical functional area within every organization. Today modern concepts like Lean Manufacturing, Supply Chain Management, Business Process Re-engineering, and TQM have revolutionized the field of Production Operations Management. Creating a competitive advantage through production operations requires an understanding of how the operations function contributes to productivity growth.

This course presents the elements that comprise the field of Production Operations Management and introduces key operations management tools and

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