April 2018 to Sept 2018

Call us on 01452 221 777 or visit glosenterprise.co.uk

to arrange for a FREE Training Needs Analysis meeting.

Training at every level

Accredited Centre Status for:

Business, Leadership & Management Specialists

In partnership with:

Call us: 01452 221 777

Customer ServiceCOURSE PRICE APR MAY JUN JUL AUG SEPT L C

Dealing with Difficult Customers £198 25th 27th 3 2

Delivering Outstanding Customer Service £198 8th 2rd 3 2

Effective Telephonist /Receptionist £198 27th 30st 2 2

FinanceCOURSE PRICE APR MAY JUN JUL AUG SEPT L C

Understanding Budgetary & Cost Control £198 7th 3 1

Finance for Non-Finance Managers £198 17th 4 3

Human ResourcesCOURSE PRICE APR MAY JUN JUL AUG SEPT L C

Appraising Staff Performance £198 12th 3 2

Dealing with Difficult Employees £198 27th 26th 3 1

Managing Grievance & Disciplinary Issues £198 21st 3 1

Managing Performance & Feedback £198 24th 31st 3 2

Recruitment, Interviewing & Induction £198 21st 26th 3 2

Resolving Conflict in the Workplace £198 27th 3 1

Sales & MarketingCOURSE PRICE APR MAY JUN JUL AUG SEPT L C

Introduction To Marketing £198 18th 19th 3 1

Influencing & Negotiating Skills £198 17th 10th 3 1

Presentation Skills £198 15th 17th 3 2

Selling with Ease £198 20th 21st 2 1

Social Media & PRCOURSE PRICE APR MAY JUN JUL AUG SEPT L CSocial Media Masterclass (B2B) £198 20th

Social Media Masterclass (B2C) £198 20th

Training VouchersMake your training budget go further with GEL Training Vouchers. Available in packs of 10, vouchers are valid for one year from the date of purchase.

Save 20%

In-House Training really works...While there are many benefits to learning with people from different companies and sectors, there are equally as many benefits to learning in-house. You determine the dates, times and venue; you get involved in course design; the focus is on your staff, your systems, protocols and culture; and the training is more aligned to company objectives so is easier to evaluate.

Give us a call for a free, no obligation Training Needs Analysis session to determine the programme that’s right for you.

Can’t find the right course or dates? We can help!Call us: 01452 221 777

Welcome to our Spring/Summer Engage Brochure...We have over 300 training days scheduled in the next 6 months, each of which is designed to improve knowledge, skills, attitudes & performance.

New for 2018We have launched 3 NEW Apprenticeship programmes so keep an eye on the Qualifications section of our website for details.

We have ESF Funding to help support SMEs in Gloucestershire to develop their staff. Keep an eye on the Training Offers section of our website for details.

Email us: info@glosenterprise.co.uk

Personal Development

Leadership & Management

COURSE PRICE APR MAY JUN JUL AUG SEPT L CAssertiveness & Increasing Self Confidence £198 18th 14th

Communication at Work £198 11th 1st 3 2Effective Minute Taking (½ day a.m.) £135 16th 15th

Make the Most of your Retirement £198 28th

Managing Your Workload £198 24th 16th 3 2Time Management (½ day a.m.) £135 17th 24th 25th

Train the Trainer £198 22nd 19th 3 2Writing Business Reports & Proposals £198 24th 23rd 3 1

Writing Business Letters & Emails with Confidence £198 22nd 24th 3 1

COURSE PRICE APR MAY JUN JUL AUG SEPT L CCoaching in the Workplace £198 11th 28th 3 3Delegation Skills & Setting Objectives £198 4th 25th 3 1

Lean Practices & Increasing Productivity - 2 Days £375 16th,

23th 5 8

Foundation in Middle Management - 2 Days £375 10th,

24th17th, 24th 4 4

Foundation in Supervisory Skills £198 19th 9th 3 2

Foundation in Team Leading £198 25th 17th 2 2Leading Innovation & Change - 2 days £375 12th,

30th10th, 17th 5 5

Managing Improvement & Quality - 2 days £375 1st,

9th7th, 14th 5 3

Managing & Implementing Change £198 30th 17th 4 6

Motivation & Teambuilding Skills £198 21st 18th 3 2

Project Management £198 8th 11th 3 2Risk Management & Contingency Planning £198 18th 31st 4 3

Strategic Leadership - 2 days £375 16th, 23rd

5th, 12th 5 5

IT SkillsCOURSE PRICE APR MAY JUN JUL AUG SEPT L CExcel 2007/10 – Beginners £198 4th 5th 7thExcel 2007/10 – Intermediate £198 24th 4th 5thExcel 2010 – Advanced £135 30th 8thExcel 2010 – VBA £198 16th 11thPowerPoint 2010 £198 17th 15thProject 2010 £135 22rd 19thWeb Design using Wordpress £198 15th 18th

Word 2007/10 – Beginners £198 13th 12th

Word 2007/10 – Intermediate £198 20th 25th

Short Award Qualifications

DiSC and Leadership delivers results...

Influence

Action

Stability

CollaborationChal

leng

e

Results

Accuracy Support

Enthusiasm

Dominance

SteadinessConscientiousness

Level 3 Award in Enterprise 5 days and 9 credits

Business Planning Marketing Innovation Operations Finance

Cost £792 +VAT (plus ILM reg)

Level 2 Award in Team Leading 3 days and 5 credits

Leadership Team Working Communication

Cost £535 +VAT (plus ILM reg)

The first step to making meaningful change in the way you connect with other people starts with knowing yourself. Whether you’re leading a team, working with customers or simply building relations with colleagues, you will make better connections if you know how you are seen by others and what they respond to best. Complete a short DiSC questionnaire and let us show you how you can connect better.

18th May 1st Jun 15th Jun 6th Jul 20th Jul

6th Jul 5th Oct 13th Jul 12th Oct 20th Jul 19th Oct

11th Apr 13th Sep 20th Apr 21st Sep 26th Apr 28th Sep

Level 3 Award in Leadership 5 days and 8 credits

Leadership Motivation Skills Delegation Skills Communication Problem Solving

Cost £792 +VAT (plus ILM reg)

14th May 11th Jul 21st May 18th Jul 4th Jun 25th Jul 11th Jun 1st Aug 18th Jun 8th Aug

Level 3 Award in Coaching 3 days and 10 credits

Understanding Coaching Coaching Skills Coaching Practice

Cost £535 +VAT (plus ILM reg)

Website: www.glosenterprise.co.uk

Wellbeing at work (½ day sessions)COURSE PRICE APR MAY JUN JUL AUG SEPT L CIntroduction to Wellbeing at Work £135 26th 21st

Introduction to Corporate Social Responsibility £135 26th 14th

Introduction to Coping with Change £135 1st

Introduction to Emotional Intelligence £135 3rd

Introduction to Mindfulness £135 4th

Introduction to Personal Development £135 1st

Identifying & Managing Stress at Work £135 4th

Identifying Your Behaviour Profile £135 28th

Managing Effective Team Meetings £135 3rd

Managing Remote Staff £135 4th

Managing Sickness Absence £135 24th

Understanding Equality & Diversity at Work £135 28th

Business Networking EventsCOURSE PRICE APR MAY JUN JUL AUG SEPT L CEscalating Enterprise (9.30am to 11.30am) FREE 19th 25th 22nd 27th 24th 21st

Business Start UpCOURSE PRICE APR MAY JUN JUL AUG SEPT L CEnterprise Club (10:00 to 4:00) FREE 10th 11th 6thBusiness Start Up Course - Day 1 (Finance) £99 23rd 21st 25th 23rd 20th 24th

Business Start Up Course - Day 2 (Marketing) £99 25th 23rd 27th 25th 22nd 26th

Management Qualifications

Degree QualificationsBA (Hons) in Leadership & Management 7 local sessions over 12 months

Strategic Leadership Strategic Management Financial Accounting International Marketing Work-based Research Project

Cohorts start: Jan, Apr, Jun, Sep Cost £4,500 (Student Loans Available)

BA in Business & Enterprise 10 local sessions over 12 months

Innovation, Creativity & Enterprise Business Processes Business Growth Issues Work-based Project

Cohorts start Jan, May, Sep Cost £4,500 (Student Loans Available)

MSc in Entrepreneurial Leadership 10 sessions over 18 months

Strategic Leadership Strategic Decision Making Professional Leadership Practice Signature Leadership Project

Cohorts start May & Sept Cost £7,500

ILM (L5) Certificate Coaching & Mentoring 6 days and 13 credits

Principles of coaching Practice of coaching Planning coaching Deliver coaching Review your ability as a coach Review your ability as a coach

Cost £950 +VAT (plus ILM reg)

20th Sep 27th Sep 18th Oct 25th Oct 22nd Nov 29th Nov

Health & Safety

COURSE PRICE APR MAY JUN JUL AUG SEPT L CHealth & Safety Risk Assessment £198 13th 2 1

Health & Safety in the Workplace £198 24th 13thIOSH Managing Safely – 4 days £625 9th-

12th2nd-5th

NEBOSH General Certificate – 10 days + Exam £1425 30th 1st-4th

14th-18th4th, 6th

Level 4 Award in Leadership 3 days and 7 credits

Middle Management Role Middle Management Role Managing & Mitigating Risk

Cost £535 +VAT (plus ILM reg)

10th Apr 17th Jul 24th Apr 24th Jul 18th May 31st Jul

Level 5 Award in Leadership 4 days and 8 credits

Strategic Leadership Strategic Leadership Managing Quality Managing Improvement

Cost £720 +VAT (plus ILM reg)

16th Apr 5th Jul 23rd Apr 12th Jul

1st May 7th Aug 9th May 14th Aug

About our Qualifications

ILM Qualifications

Awards (3-12 credits) These are short courses designed to get straight to the point and establish a foundation of core level of knowledge and skills in the topic.

IOSH Managing Safely Managing Safely is unlike any other health & safety course because it not only delivers practical, step-by-step guidance, but also does so with a sharp business focus.Delivered over four consecutive days, this course is hands -on, engaging, jargon-free and inspiring, which is critical to embedding safety and health throughout your entire organisation.The course is assessed by a multiple choice exam and a short work-based project.

NEBOSH General Certificate This course is invaluable for managers, supervisors and specialists who need to gain a broad understanding of health and safety issues and have the ability to manage risks effectively.It comprises two blocks of training (each one week long) during which you will engage in tutor-led sessions, self studies, group studies, online modules and mock assessments. The course is assessed by two national exams and a short work based project. Achieving the NEBOSH qualification will give you a globally recognised qualification and raise your health & safety standing.

Our popular and versatile ILM qualifications are appropriate for leaders on the shop floor, up to leaders in the boardroom. Each one is nationally recognised and suitable for current or aspiring managers.

Health & Safety QualificationsOur short qualifications in health and safety will develop your technical know-how so you can manage with confidence.

Certificates (13 credits) These are slightly longer programmes to help develop a rounded manager by including elements of People Management, Finance, Marketing and Operations.

Diplomas (37 credits or more) These are significant development programmes that provide a wide range of development topics to include Managing Projects, Risk, Innovation and Change.

NEBOSH General Certificate

IOSH Managing Safely

ILM Level 2 Award in Leadership & Team Skills

ILM Level 3 Award in Leadership & Management

ILM Level 3Award in Coaching

ILM Level 3 Award inEnterprise Skills

ILM Level 3 Diploma for Managers

ILM Level 5 Diploma for Managers & Leaders

ILM Level 5 Certificate in Leadership & Management

ILM Level 5 Certificate in Coaching & Mentoring

ILM Level 5 Award in Leadership & Management

ILM Level 4 Award in Leadership & Management

Over 40 delegates trained in last 12 months with a 100% success rate.

Our success rate is 88%, higher than the national average.

Project Management QualificationsNew for 2018 is the launch of our Project Management Qualification (PMQ)This is a 5 day programme and attendees will learn how to plan, control and monitor their projects, including risk and financial analysis together with reporting on progress. Interpersonal skills such as negotiation techniques and managing stakeholders are also covered. There is an exam set on day five.

Project Management Qualification (Level D)

About our Apprenticeships

Many organisations use Management Apprenticeships to develop essential leadership skills in their existing staff, simply because they are wide-ranging, rigorous, sustained and based on industry standards. At GEL, we offer three professional programmes as follows:

Team Leader / Supervisor Standard

Associate Project Manager Standard

Operations / Departmental Manager Standard

Level 3This programme is 12-18 months long and is ideal for aspiring professionals taking their first step into line management. It aims to develop essential management skills that include managing people, resources, information and operations.Successful completion of the programme results in an ILM Level 3 Diploma for Managers and an Apprenticeship Certificate.

Level 4Based on the International Project Management Association (IPMA) standards at level D, this 20-24 month training and coaching programme will develop aspiring Project Managers with the skills needed to initiate, plan, design, execute, monitor, control and close a project successfully.Successful completion of the programme results in the PMQ qualification (awarded by APM), an ILM Level 4 Award in Leadership & Management and an Apprenticeship Certificate.

Level 5This 18-20 month programme is ideal for middle and senior managers and designed to introduce a wide range of management topics and develop confidence in using them, including the management of people, projects, strategy, quality and finance.Successful completion of the programme results in an ILM Level 5 Diploma for Managers & Leaders and an Apprenticeship Certificate.

GEL is on the Register of Apprenticeship Training Providers (RoATP) and therefore organisations paying the Apprenticeship Levy can choose to engage with GEL to deliver management development programmes. For organisations that do not pay the Apprenticeship Levy, GEL has Apprenticeship Funds to allocate to businesses. The current funding ratios are:

• 10% contribution for the Employer• 90% contribution from Apprenticeships Funds

Typically our management development programmes span 12-24 months and involve a blended approach to learning. Delegates will be offered a variety of taught sessions, e-workbooks, online modules, portfolio workshops, coaching, webinar briefings and directed study reading materials. Throughout the programme the delegate will be supported by GEL’s Learning and Development Assessor who will arrange workplace visits to provide additional information support and guidance.

Suitable for: Team Leaders Supervisors First Line Managers Project Officers Shift Supervisors/Managers

Suitable for: Assistant Project Manager Junior Project Manager Associate Project Panager Project Team Member

Suitable for: Office Managers Sales Managers Production Managers Customer Service Managers Marketing Managers IT Managers Transport Managers