canadian international institute of applied negotiation · winter 2008 head office: suite 200, 940...

CANADIAN INTERNATIONAL INSTITUTE OF APPLIED NEGOTIATION

Executive Director’s Vision Emphasizes Peace and Saving Human Lives as Values for CIIAN’s Peacemaking Efforts

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CIIAN’S Violence Prevention Blog

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Health As A Bridge To Peace In Sri Lanka?

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The Peace Guerilla Handbook

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CIIAN Trains Mediators for Carter Center’s “Shadetree Lawyers” in Liberia

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YMCA Mediates Disputes Not Covered By Legal Aid

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Advertise in the CIIAN News

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Mediator Helps Disabled Travel

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Transforming Social Capital into Peace Building

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Call For Trainers!

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Upcoming CIIAN Courses 19

RPDR List 19

Alumni News

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WINTER 2008 Head Office: Suite 200, 940 Belfast Road, Ottawa, ON K1G 4A2 Phone 001-613-237-9050 Fax 001-613-237-6952 Domestic Program: 280 Albert Street Suite 201 Ottawa, Ontario K1P 5G8 Phone:(613) 238-8671 Fax: (613) 230-3340 [email protected] www.ciian.org

CIIAN NEWS

CIIAN’s ED, Jeffrey Mapendere,presented his vision for theexpansion of the organization'sdomestic and internationaloperations during an end of theyear Board of Directors meetingin Ottawa. Announcing hisvision, Mr. Mapendere said; “Iwould like to see a CIIAN thathelps nations, communities, and

individuals to cherish their livesin peace, by providing them withthe best skills, techniques, andservices that empower them toprevent violence and to resolvetheir disputes peacefully”. Theexecutive director’s focus is onaction that is guided by a deeprespect for human life.Therefore, CIIAN activities aregoing to target communities andorganizations worst affected by,or at the risk of, violence anddestructive disputes. In his plan to accomplish thisvision, Mapendere hasemphasized gradual strategicpartnerships with individuals andorganizations around the world.The goal of such partnerships isto create a network ofpractitioners, scholars anddonors motivated enough topool funds and skills for thegood of humanity. In Canada,

*CIIAN Has a New Head Office* Our New Address:

Suite 200 - 940 Belfast Road

Executive Director’s Vision Emphasizes Peace and Saving Human Lives as Values

for CIIAN’s Peacemaking Efforts

CIIAN NEWS CANADIAN INTERNATIONAL INSTITUTE OF APPLIED NEGOTIATION

CIIAN has already partnered with theMediation and Dispute ResolutionAssociates, the Canadian Institute forConflict Resolution, the GlobalPartnership Initiative, and is looking forclose collaboration with CarletonUniversity’s Conflict Resolution Programin areas of research and theorydevelopment. The Executive Directorbelieves that this approach would enhancethe implementation of CIIAN’s domesticprogram that focuses on mediation andnegotiation training. To enhance their international peaceinitiatives, CIIAN is a member of theWashington DC based Alliance forPeacebuilding, an umbrella organizationfor more than 40 internationalpeacebuilding organizations from aroundthe globe. Since his arrival at CIIAN inmid 2007, the executive director hasconducted field projects with The CarterCenter based in Atlanta, Georgia, and theAfrican Union. As a Canadian basedorganization, CIIAN looks forward toclose collaboration with the Canadiangovernment on both domestic andinternational peacebuilding issues. Withgrowing partnerships CIIAN sees no limitto its contribution to peace around theworld, and will remain a reliablepeacebuilding resource to the internationalcommunity. years. ♦


“I would like to see a CIIAN that helps nations, communities, and

individuals to cherish their lives in peace, by providing

them with the best skills, techniques, and services

that empower them to prevent violence and to resolve their disputes

peacefully”.

1

CIIAN’S Violence Prevention Blog

CIIAN continues to

maintain a blog on the theme of Violence

Prevention.

For more information or to read the current articles,

please visit the blog on the web at:

iarpv.blogspirit.com

We welcome new article submissions and

comments.

That was the question that CIIAN’s CEO and President addressed during an assessmentmission to the country in December, 2007, at the request of the WHO Sri Lanka. Dr. Hoffman was asked to conduct the assessment on the basis of his earlier work on"health as a bridge to peace" at the Asia-Pacific Centre for Disaster Management and alsoat The Carter Center, where health programming is a strong complement to peace work.

The current "ramping up for war" situation in Sri Lanka made Ben's assessment especiallysensitive. Not only has the word "peace" become controversial and even risky, but thereal-world security challenges on the ground had to be taken into account.

The intensive country visit saw long and discursive interviews with some 25 keyinformants. Medical doctors, psychiatrists and other health care providers, WHOpersonnel, human rights and peace activists, policy think thanks, government healthofficials, religious leaders, NGOs active in conflict resolution ad humanitarian assistanceand technical experts in peacebuilding were interviewed.

The conclusion? That there is a need now for a Health "Plus" role to be played at thecommunity level that will facilitate multi-actor joint diagnostics and action planning toprevent violence and build inter-ethnic reconciliation. Health care worker in Sri Lanka are


Health As A Bridge To Peace In Sri Lanka?

Colombo, Sri Lanka, 2007

The Peace Guerilla Handbook

This Handbook is for anyone charged with the task of preventing political violence or with building peace. The Handbook puts flesh on the bones of commonly recited “best practices” for peacebuilding: that action be theory informed, holistic, comprehensive, collaborative, facilitative and sustained. It goes further, calling upon the peacebuilder to apply unconventional methodologies in an ever-vigilant effort to remove violence and to build the conditions in society that will make positive peace sustainable. Learn more by visiting: www.newmathforhumanity.com



especially well-suited to bring this holistic approach to the local level as they are trustedacross ethnic divides, have access to all communities and have deep commitment to theequitable delivery of service.

A concept paper is now being prepared for WHO Sri Lanka. ♦

Colombo, Sri Lanka, 2007


CIIAN Trains Mediators for Carter Center’s “Shadetree Lawyers” in Liberia


Adapted From an Article by the Carter Center Fourteen years of civil war left Liberia’s infrastructure, including its justice system, inshambles. As the country slowly rebuilds following four years of peace and a newgovernment, the justice system is starting essentially from scratch. There are few means tocommunicate or enforce new legislation beyond the capital city of Monrovia. A new project by The Carter Center has received valuable assistance from CIIAN in itsefforts to improve the rule of law, especially in overlooked rural areas. As part of its multipronged efforts to increase public confidence in a functioning ruraljudicial sector, The Carter Center has expanded a longstanding partnership with theJustice and Peace Commission, the social justice arm of the Liberian Catholic church. Inequipping its rural-based staff with the skills necessary to empower local communities toachieve concrete and practical solutions to the everyday justice problems they face, the

CANADIAN INTERNATIONAL INSTITUTE OF APPLIED NEGOTIATION CANADIAN INTERNATIONAL INSTITUTE OF APPLIED NEGOTIATION

Center called on CIIAN to train the JPC inmediation. Throughout the course of aweek last August, JPC staff members fromacross southeastern Liberia convened inHarper, near the border with Cote d’Ivoire,to learn how new conflict resolution skillscould help them in their traditional role ashuman rights monitors. “The mediation has been a help to myjob,” said Dorothy Nebo, a JPC countymonitor in Zwedru, southeastern Liberia,about four weeks after returning to hercommunity. “It has helped me to solvepetty, petty disputes right away. Formerly,I believed I had to register everything atthe police station. Sometimes that candelay you.”

Using Mediation to Promote the Rule of Law Mediation is just one of the skills necessaryfor the job of the JPC’s “shadetreelawyers”. With a little legal knowledge andan appreciation for methods of drawingresults out of Liberia’s arcanebureaucracies, they hope to givecommunities a sense of what everydayjustice is, so they can demand it as thecountry goes about rebuilding its judicialinfrastructure.

At the same time, two lawyers work insidethe Liberian Ministry of Justice to buildcapacity there and, among other things, arecreating a new Gender Crimes Unit to tryto curb Liberia’s alarming rate of sexualviolence. The Center also runs publicawareness campaigns on the rule of lawand promotes dialogue on the intersectionon statutory and customary law. “In Monrovia, the formal justice system istraining lawyers and police, passing newlaws, and building jails,” said Tom Crick,senior political analyst for the CarterCenter’s Conflict Resolution Program.“But what does this mean for traditionalpeople? Most Liberians live in rural areasand have not heard of these new steps.They don’t always trust that the justicesystem has their best interests in mind.” Thomas Flah Cooper is the JPC’s countymonitor in River Gee County, one of themust underdeveloped regions of thecountry. Cooper routinely monitors thecourts, police, and prison compound;advocates for just attention to seriouscrimes and human rights violations; andeducates communities on how to interactwith the criminal justice system. SinceAugust, he has helped people findsolutions to problems they face throughmediation. He is in the process of building

“Mediation is just one of the skills necessary for the job of the JPC’s “shadetree lawyers”. With a little legal

knowledge and an appreciation for methods of drawing results out of Liberia’s arcane bureaucracies, they hope to give communities a sense of what everyday justice is,

so they can demand it as the country goes about rebuilding its judicial infrastructure.”

an office out of sticks and mud, but in themeantime he does his job on motorcycle.Much of the county where he works hasno phone service, so he communicateswith his regional office by sendinghandwritten notes up and down the dirthighway. “He is excellent at engaging people,” saidJeffrey Austin, a Carter Center consultantbased in Harper. “Despite the hardships ofliving in such a remote andunderdeveloped place, Flah works hardand serves a vital function in hiscommunity.” CIIAN’s Jeffrey Mapendere, who led themediation training in August, recognizedthat the value of the training would outlivethe program they were preparing to

embark upon. “These are skills for life,” he said. “Oncepeople have them, they can use thempersonally, and they can also use them inthe community. That’s how I see itmyself.” ♦


YMCA Mediates Disputes Not Covered By Legal Aid

I will be eternally grateful for havingreceived the Ben Hoffman Scholarship. Itgave me the opportunity to confirm mypassion for the ADR field and helped toauthenticate my previous experience. The scholarship allowed me to reflect &offered the opportunity to build self-confidence through all the positivefeedback from both the instructors &participants. The training revived desiresfor moving ahead with some projects &sparked ideas for new ones. I am lookingforward to giving back to the communitythrough my work with the YMCA-YWCACommunity Mediation Program. The Y Community Mediation Program isfunded by the Law Foundation of Ontario& ProBono Law Ontario. It is a programthat handles cases that are not normallycovered by Legal Aid. Being a communityprogram it encompasses many types ofdisputes such as neighbor disputesregarding noise, fences, pets & parking aswell as roommate issues, parent/teen andintra-family conflicts. It is my hope thatthis program will help in building peace‘one person at a time’.

Santina Kerslake Director/ Directrice National Capital Region YMCA-YWCA de la région de la capitale nationale Community Mediation Program Programme de Médiation Communautaire 180 Argyle Avenue Ottawa, On. K2P 1B7 Tel. / tél. : (613)788 5001 ext. / poste 4013Fax / téléc.: (613)788 5051 Web : www.ymcaywca.ca Email:[email protected] ♦

Advertise in the CIIAN News

Rates start as low as $50.00/insert, depending upon placement, frequency, and duration of contract. If you're

interested in advertising in our newsletter, please send us an email at [email protected]

or call 613-237-9050.



Mediator Helps Disabled Travel

By Richard J. Moore LL.B, C. Med., C. Arb. Chris Stark is a practicing mediator withthe Canadian Transportation Agency(Agency). The Agency is an independent quasi-judicial tribunal that regulates variousmodes of transportation underGovernment of Canada jurisdiction,including air, marine, rail and inter-provincial bus services. More informationon the Agency can be accessed at:www.cta-otc.gc.ca. The Agency's powersand authority are derived from The CanadaTransportation Act (CTA). The CTA can be accessed at: www.tc.gc.ca/acts-regulations/GENERAL/c/ct/act/ct_a.htm. The Agency has the legislativeresponsibility for removing undue

obstacles to the mobility of persons withdisabilities. In exercising its mandate, theAgency administers laws, regulations,voluntary codes of practice, educationaland outreach programs, and disputeresolution. The Agency is responsible for ensuringthat persons with disabilities can useCanada's federally regulated air, rail, ferryand inter-provincial bus transportationsystems without encountering undueobstacles. Passengers who have haddifficulty travelling because of a disabilitymay file a complaint with the Agency,which has the power to order correctivemeasures. However, complaint resolutionis a mechanism for redress after theoccurrence. Namely, the problem hasalready occurred; the effects have beenendured. While the resolution of a complaint canresult in the removal of the undue obstacle,no one wants to have to file a complaint.Persons with disabilities want to be able totravel without encountering obstacles - asdo all travelers. The resolution of certaincomplaints, especially when they arecomplex, can be lengthy and difficult. Itplaces travelers and service providers inadversarial positions, not an ideal situationfor anyone. The Agency's approach to resolvingaccessibility problems and disputes,thereby enhancing the accessibility of thetransportation system and decreasing theincidence of formal complaints, hasevolved into an integrated and multifacetedset of mechanisms.

Chris Stark is a recent recipient of the Registered Practitioner in Dispute Resolution (RPDR) from

the Canadian International Institute of Applied Negotiation


Chris Stark is a recent recipient of theRegistered Practitioner in DisputeResolution (RPDR) from the CanadianInternational Institute of AppliedNegotiation. Chris Stark is the Manager, Monitoring,Liaison and Mediation for the AccessibleTransportation Directorate of theCanadian Transportation Agency. Beforejoining the Agency, Mr. Stark held severalpositions with Transport Canada. Whilewith Transport Canada, he received aMinisterial award of excellence. Mr. Stark graduated with honours in Artsand Education from St. Mary's Universityin Nova Scotia, where he received a"Golden M" award for his contribution touniversity life. His work with the NewBrunswick Bicentennial Commission,notably the development of the first tactileand braille pin in Canada, earned him aletter of commendation from QueenElizabeth II. He received theCommemorative Medal for the 125thAnniversary of the Confederation ofCanada awarded by the Governor General"in recognition of significant contributionto compatriots, community and toCanada". He also received the Golden Jubilee medalfor his exemplary service and outstandingcontributions to the Government ofCanada and the Canadian TransportationAgency as a federal public servant. Over the past few years, Mr. Stark hasspoken on behalf of the Agency to manygroups in Canada and abroad. Attached isa list of some of the events at which he haspresented. Chris Stark and his wife, Marie, enjoytravelling with their guide dogs Ritchie and

Zena. His travels provide him with firsthand experience of transportation servicesand tourism opportunities for persons withdisabilities. A number of articles based onhis travel experiences have been publishedin Canadian magazines such Abilities.

Presentations By Chris Stark The European Conference of Ministers

of Transport in Paris, France Independence '92: the World Congress

of Persons with Disabilities in Vancouver, British-Columbia

Ritchie Chris Starks’ Guide Dog



Inclusion by Design: Planning the Barrier-free World in Montreal, Canada

The 50th Annual Worldwide Airline Customer Relations Association Conference in Indianapolis,

Minnesota Third Paralympic Congress in Atlanta,

Georgia International Society of Travel and

Tourism Educators Annual Conference in Vancouver, Canada

The Canadian Institute of Travel Counsellors Tourism Educators Conference in British-Columbia, Canada

The Society for Accessible Travel and Hospitality (SATH) 4th and 5th World Congress for Travelers with Disabilities & The Mature in Miami, Florida

The Global Summit on Peace through Tourism in Amman, Jordan; Florida Caribbean Cruise Association (FCCA) Conference in Puerto Rico and Panama

The 4th Global Conference on Aging in Montreal, Canada.

First Annual Northern Airport Managers Conference in Iqualuit, Nunavut.

TRANSED 2004 Japan (Tapestry of Inclusion by Gavin N. Currie and Chris Stark, weblink1

Finding a New Path: Mediation by Chris Stark, weblink 2

TRANSED 2007 Montreal - Terminal Accessibility Standards - An unmet need whose time has come for action by Diane

Mainville, Janet Glendenning and Lyne Giroux, weblink 3

Transportation Barrier Early Warning and Response System by Chris Stark, weblink 4

numerous service provider and presentations to the general public

Q. Chris, how did you come to be interested in conflict resolution? A. As a person with a disability on thepersonal level, conflict is a part of my dayto day existence. It could be morepositively expressed in the need toconstantly prove oneself, i.e., I have theability to attend University, that is why Igot three degrees; my career advice fromprofessional counsellors was that you willalways have to work harder than yourcolleagues to be recognized as having donean equal day’s work; and if you don’tstand up for yourself, nobody else will.Over the years, I have had to advocate formany things that would improve my andmy family’s quality of life in a climate ofrejection and refusal. For example, nothaving my children read their report cardsto me, but as an alternative for schoolsproviding written report cards was difficult

“As a person with a disability on the personal level, conflict is a part of

my day to day existence.”

1 www.tc.gc.ca/pol/en/transed2007/tapestry_of_inclusion_2004.htm 2 www.tc.gc.ca/pol/en/transed2007/finding_new_path_2004.htm 3 www.cta-otc.gc.ca/access/transed/standards_e.html 4 www.cta-otc.gc.ca/access/transed/barrier_e.html



for educators to accept; having sidewalksso that we did not have to walk on theroad and play chicken with movingvehicles was difficult for traffic managersto understand; wanting to know pricesbefore purchasing is an important aspectof consumerism which still eludes us; eachnew technology that comes along seems tobe fraught with conflict such as cellphonesthat require you to see the screen in orderto operate them. When my children were young, they usedto say that I was the chief complainerbecause I was involved in complaintresolution at work too. In the privatesector, I had to find ways for people withdisabilities to be given opportunities toparticipate in training programs,employment and social activities. Havingsimilar responsibilities within Canada’sfederal transportation network means I amstill grappling with the conflicts betweencustomers and service providers in suchareas as: lack of accessible taxis,requirements to muzzle service animals,objections to people travelling because oftheir disabilities and on, and on, and on. Knowing the down side of conflict, it wasnatural for me to look for solutions to turnthese disappointments into empoweringsuccess stories. Though difficult, I haveoften succeeded in this very rewardingwork. This makes conflict resolution apart of my life and I am very passionateabout its rewards.

Q. How long have you been active in the field? A. Since conflict has been a part of my life,I became involved in successful resolutionat a very young age when I had to advocatefor an opportunity to attend regular

classes, university and perform gainfulemployment. I even had to resolve theconflicts about having a summer job as ateenager because there was resistance toletting a person who is blind shovel wet,soggy, pea vines in the back of trucks atthe frozen food plant for 11 hours in thenight shift at 70 cents an hour. I wenthome every morning covered in green dyebut proud. As a professional, I have been active in thefield of conflict resolution from my days atuniversity when I worked as the night dutyresident manager in order to pay for myuniversity. On a daily basis, I was involvedin resolving conflicts between partyingstudents and firefighters being called for somany false alarms as well as many studentsstressed out as they prepared for exams. During my first full time employment in1972, I received extensive additionaltraining in rehabilitation which includedhow to remove barriers for clients withdisabilities in the community.

Q. What kinds of training have you had that have been related to alternative dispute resolution and, additionally, what did you think of the training that you received with the Canadian International Institute of Applied Negotiation? A. With regard to training for ADR, it is akind of life-skill augmented by formaltraining in rehabilitation processes,adjustment to disability, analysis,evaluation, auditing, media relations andcomplaint adjudication. The formaltraining in ADR has helped me to hone myskills as a mediator but also as a negotiator,a coach, a facilitator, a listener and acurious questioner.



Q. What impact has this training had on you personally and on your work? The training at CIIAN has helped tosolidify a growing desire to move awayfrom the adversarial adjudicative processwhenever possible since these formalprocedures tend to leave all participantsdisappointed with their outcome. We havenow developed a multifaceted approachwhich uses many of the skills learnedduring these training programs to enhanceour customer service. Inquiries (requests for information) arenow routinely treated as opportunities forcoaching since most contacts are frompeople wishing to travel or from serviceproviders wanting to know how to meetthe need of their guests with disabilities.This coaching is now routine andoccurring on a daily basis. The next level of intervention can befacilitation where we are contacted becausesomebody is having a problem makingtheir arrangements. For example, howdoes an airline determine whether a toypoodle is a service animal? How does atraveler get an accessible parking spot fortheir vehicle on a ferry? These facilitationsare early warnings of problems andopportunities to nip them in bud beforethey become emotionally charged inter-personal struggles. Listening to people,trying to understand the reasons for theirquestions and their aspirations makesfacilitation a real powerful tool. Mediation is yet another instrument in ourtoolbox to resolve problems once theyhave occurred. Often we do not hearabout difficulties until they have happened

because people did not expect to haveproblems like being trapped in a unisexwashroom for more than half an hourwithout a meaningful response to theactivation of the emergency call button.Mediation provides a healing opportunitywhere people can get together, get to knowone another and use this interpersonalexperience to craft a solution whichprevents future re-occurrences andprovides creative satisfaction for past trialsand tribulations. Mediation has the addedadvantage of being an environment whereall subjects are on the table. Thediscussions are not limited to ourjurisdiction or our powers to ordercorrective measures and reimbursementfor actual costs incurred due to an undueobstacle but not compensation for hurtfeelings, etc. Facilitated and mediated situations arevaried. These are some examples: The Agency received a call from a womanconcerning her 11-year-old son who hascerebral palsy, a condition that makes itimpossible to use a standard seat belt. Theairline had apparently indicated to her thatthe only way her son could travel wassecured to a seat with a certified harness.The woman found what she thought was asuitable device and, after initial discussionswith the manufacturer, asked Agency staffif it would be acceptable. The Agencycontacted Transport Canada’s Cabin SafetyTeam, who confirmed the absence of anytesting and certification for such a device.Arrangements were made with TransportCanada to provide assistance to help thewoman submit an application for anexemption from the existing requirementin order to travel. The Agency received a call from apassenger who had experienced problems



when travelling with her daughter fromMontréal to Halifax. Her daughter, whohas spina bifida and uses a wheelchair,needed no specific assistance other thanbeing transferred to her seat. A flightattendant indicated that her daughter hadto be seated in the window seat, arequirement that made the transfer moredifficult. After the passenger contacted Agency staffto discuss the incident, a service providerrepresentative immediately contacted thepassenger. The passenger later informedthe Agency of a fruitful discussion she hadwith the airline representative, who toldher that there was no such policy onseating and pledged to inform her of anycorrective actions it took to prevent similarincidents in the future. In one case, an airline provided assistanceat Montréal’s Pierre Elliot Trudeau Airportto a person who has difficulty walking dueto diabetic neuropathy. The use of amotorized cart instead of a more suitablewheelchair resulted in the person havingdifficulty climbing into the cart and having

to walk some distance through the airport.The airline subsequently issued a bulletinon the applicant's experience to all of itsstation personnel, noting that passengerswith disabilities must be given the optionof a wheelchair or a motorized cart. In another case, airline personnel carriedan applicant, who has paraplegia, up anddown aircraft stairs at an airport, ratherthan using a mechanical lift to transporther. In its response, the airline not only indicated that its airport ramppersonnel would be trained on the properuse of mechanical lifts, but also confirmedthat one or more of its agents at the airportinvolved would be trained as accessibilityspecialists. In both cases, the applicants were satisfiedthat the issues raised had been fullyaddressed and remedied by the airlines,and withdrew their complaints to theAgency. Mediation continues to be offered as anoption for settling accessible transportationdisputes simply, effectively, quickly andcollaboratively. Mediators and the partieswork together as joint problem solvers anddevelop solutions tailored to the specificsof each situation. We have settled accessible transportationdisputes with Canada’s major passenger railcarrier, Canadian airport authorities,several major air carriers and privatecitizens. Issues that have been brought tomediation relate to air and rail travel forpersons with mobility, vision, hearing andintellectual disabilities. Some of the issues mediated include: Reassembly of mobility aids

“Mediation continues to be offered as an option for settling accessible

transportation disputes simply, effectively,

quickly and collaboratively.

Mediators and the parties work together as joint problem solvers and

develop solutions tailored to the specifics of each

situation.”



Boarding and deplaning assistance Ticketing policies Availability of pre-assigned seating Availability of `pre-arranged

wheelchairs Airport mobility and assistance Awareness of service staff

This work can be very emotionallydraining, particularly when a matter has togo to formal adjudication because theparties can’t craft a solution together. Thiswork can be very uplifting when itsucceeds and most of the time it doessucceed. For me, the little gestures ofhuman thoughtfulness resulting from someof these encounters of a personal natureare the most rewarding. For example, anelderly bachelor receiving a homemadechocolate cake from an airlinerepresentative, a bouquet of flowers sent toa lady who had been forgotten on anaircraft at the arrival gate, or a lady callingto say thank you and calling me a“complete angel.” So for me the skills learned have allowedme to evolve into a people-first publicservant.

Q. What are your thoughts on whether your training with CIIANhas had any effects on providing you with career alternatives or opportunities? A. I think that when I retire, I willundertake some mediation and facilitationas a way of keeping busy since thepabulum of modern television and golfhave little appeal to me. Also, this trainingwill help me to facilitate change once I getout from the confines of conflict ofinterest.

I think that while it does provide careeralternatives, what it has done for me is tospice up my existing work. It is now a lotmore interesting and rewarding than mybureaucratic day to day life in the past fewyears.

Q. What are your plans for moving forward in conflict resolution and what do you see generally happening in the field in the future? A. Re: my plans, see the previous answer.As for the future of conflict resolution, Ithink it is a bright one. Its value is beingrecognized by many tribunals andcompanies as an alternative todisconnecting customers and creating apower struggle in the quest for being right.I think that providing training toparticipants who can become involved inmediating their problems is an area whichneeds more focus. It is a way to cut downon the effects of power imbalance. Itoften happens naturally but sometimesenabling people to have the skills forparticipating can only strengthen theprocess through informed and empoweredparticipants. I can recall one situationwhere an individual found himself on oneside of a table with me in the middle andmore than half a dozen lawyers on theother side. By the time the sun hadcrossed the yard arm, it seemed to me thatthe lawyers were working more for thecomplainant than the client. ♦

CANADIAN INTERNATIONAL INSTITUTE OF APPLIED NEGOTIATION Page 15 CANADIAN INTERNATIONAL INSTITUTE OF APPLIED NEGOTIATION


By Renée Elaine Gendron, MA. Servas International is an international,non-profit and non-governmentalorganisation which promotes peacethrough the facilitation of inter culturalcontacts. Servas has more than 13 000hosts and travelers in more than eightycountries. Travelers are welcomed by thehosts for a period of two days duringwhich time the traveler and host shareexperiences of goodwill, peace andtolerance. Gary Sealey is the President of ServasInternational. He attended threeconferences, Servas International'smeeting in Latina , Ottawa CommunityFoundations' “Vital Signs” , and MainCommunity Foundation, Portland“Equity Fund.” . These conferencesdiscussed human rights, peace buildingand ways forward. This article is basedon an interview with him. These three conferences held commonthemes: shifting the human rights debatetowards a more holistic andcomprehensive approach to humandevelopment, and finding new ways tomeasure and achieve meaningful humandevelopment. Mr Sealey explains thebackground for the change in perspective“Several years ago, Ron Colman, aBuddhist social thinker in a tinysettlement in Atlantic Canada, attracted

the interest of social rights professionalstaffs in one of Canada 's largest unions.Helped by the Atkinson Foundation setup by the founder of Canada 's largestnewspaper, the Toronto Star, they held aseries of workshops to calculate an indexwhich would show human progress. Theycalled their project Genuine ProgressIndicators. They examined data onpercentages of normal births, e.g. liveweight babies, divorces, automobileaccidents, and so on. A senior professorat the University of Northern BritishColumbia developed case studies forKamloops, and others came along forCalgary, one of Canada's most moderncities. Their data seemed robust, andcould be rolled up or broken down. At ameeting I attended along with a thousandothers, representatives of the UN andother group thinkers showed how thesame concept could be applied toecological units: integrity, deterioration,catastrophe, etc. The concept evolvedinto "Social Capital and Natural Capital"to be used as guidelines for nationalbudgeting.”. Mr. Sealey noted that over the past fewyears the human rights dialogue haschanged significantly. Whereas thedebate used to be focused on freedom ofwar and freedom from the ravages ofconflict, the current discussion is steeringtowards affirming positive rights, such asthe right to cultural identity, the right ofcommunities to determine their own

Transforming Social Capital into Peace Building


development and equitable humandevelopment. Mr. Sealey notes that this isan important shift in the dialogue as itmoves the debate away from only usingeconomic data to gage the wellbeing of acommunity. This change in perspective isoccurring at a time of increasedcorporatisation of the world. Peace building has traditionally focusedon loss. As peace is being increasinglyequated with social justice,environmental preservation and humandevelopment, more pro-active approachesare being adopted. It also shifts the focusaway from structural peace agreementstowards more human needs centeredapproaches. The attention paid to civilrights has been expanded to includeenvironmental rights. As resources getscarcer and environmental degradationbecomes more apparent in many regions,there is a growing awareness that a faireraccess to resources is required to ensurelasting peace. The incorporation of newfacets of peace has reenergised the peacemovement, according to Mr. Sealey. Thishas also empowered many individualsand communities to take positive actiontowards world peace. The Servas extraordinary GeneralMeeting in Latina (eGA), was held inItaly, in April 2006. In efforts to betterfacilitate contacts between peaceorganisations, Servas has created “ServasMapping : Peaceful People, PeacefulPlaces and Peaceful Deeds”. It serves as aportal to highlight groups, foundationsand institutions involved in peacebuilding and social justice. Through thisnetwork, Servas has also partnered withinstitutional “Day Hosts”. Travelers canvisit “Peace Gardens”, “Peace Museums”and the like. In conjunction with Servas

Mapping, workshops are offered. Onemodule was presented to Katimavik, aCanadian youth organisation whichfocuses on leadership and meaningfulexperiences for youth. This modulefocused on communicating personalnarratives in a peaceful and authenticmanner. Servas is also developingmechanisms to help link the individualand their community, to the international,travelers and hosts. This refocuses effortson the power of individuals in theircommunities to make a positive impact intheir immediate environment. Whilestatistics and hard metrics are indicationsof prosperity and development, there aremany other social and cultural indicatorsthat complete them and provide a moreaccurate community health [social,cultural, economic, religious] picture. The Ottawa Community Foundation tooka similar approach in discussing humanand community development in Ottawa.They called their project “Vital Signs” inwhich not only economic but also socialand cultural indicators were considered.The availability of low rent housing,crime rates, percentages of peopledependent on emergency food aid andseveral health indicators. Using a similar approach, the MainCommunity Foundation, Portland“Equity Fund” identified several keyquestions that encourage civicparticipation in community-building andpeace building. “Does your project: bring people together in a way that is

fun? help residents come together to

discuss and address key community issues?



strengthen local leadership or build new relationships among leaders from different parts of the community?

engage and connect people who are least likely to have strong social networks or high levels of community involvement?

challenge stereotypes and promote understanding of others in a safe and

constructive manner? involve the people who will benefit

from the project involved in its planning,implementation and evaluation?

promote volunteerism or link volunteers to opportunities?

seek to address underlying issues that effect community engagement and trust?” .

These trends converge on the idea thattrue peace building requires more thanthe absence of violence. Meaningfulcommunity development requires theprotection of civil rights and liberties,active political dialogue, structures thatempower individuals to take onleadership roles in their communities,people who are actively involved inimproving their communities and socialjustice. **Servas will be celebrating its 60thAnniversary in 2009. Servas is lookingfor partners to celebrate shared values ofpeace, friendship, and goodwill. Formore information contact Gary Sealey:[email protected]**

Call For Trainers!

CIIAN wishes to build a “community ofpractice” (CoP), where a community ofpractice is a group of people boundtogether by passion for a shared vision andshared expertise. To this end, CIIAN would like to welcomeand engage new trainers who share ourcommon values, expertise, and passion forcreating a world where violence isprevented and destructive conflict at thepersonal, family, community, and globallevels is resolved nonviolently. If you would like more info or to submityour workshop outlines for considerationthen please email us at: [email protected]


UPCOMING CIIAN COURSES

Module I Conflict Theory and Introduction to Negotiation and Mediation* March 17 - 20, 2008 July 8 – 11, 2008 Module II Mediation* March 25 - 28, 2008 July 14 – 17 , 2008 Module III Advanced Negotiation & Mediation October 20 – 23, 2008 All courses and dates shown above will be delivered in Ottawa. Please contact us for information on courses offered in other locations. * Modules I and Modules II, when both modules have been completed, have been accepted as an Approved Mediation Course, by the ADR Institute of Ontario (www.adrontario.ca) Inc. For course descriptions, fees or courses offered in other locations, please contact Heidi Ruppert, Director of Domestic Training Program at 613-230-8671 or toll free at 1-866-212-8022. For information on the web, see www.ciian.org .

R Registered P Practitioners in D Dispute R Resolution

• Joanne Archibald

• Barbara Atlas

• Suzanne Beaulieu

• Jean Benoit

• Peter Bishop

• Enid Blackwell

• John Blakney

• Christiane Boisjoly

• Gilles Boudreau

• Donna Clark

• Rebecca Dalton

• Laura Deeks

• Herve Depow

• Blaine Donais

• Mike Hart

• Doreen Hartley

• Margaret Kish

• Michel Laurin

• Gérald Lavallée

• Cynthia Leber



• Mel Mapp

• Richard Moore

• Geneviêve O'Sullivan

• Louise Owen

• Ken Peterson

• Michelle Plouffe

• Anna Preto

• Marion Rivers

• Evita Roche

• Brian Ross

• Norman Ross

• Mary Rozenberg

• Heidi Ruppert

• Chris Stark

• Francine Titley

• Ginette Trottier

• Walter Williams

• Ellen Zweibel

• P. Ross Landry

• Maureen McKeown The above named practitioners areregistered with the Canadian InternationalInstitute of Applied Negotiation (CIIAN).Registration attests to the fact that theyhave successfully completed the Institute's120 hour program and submitted a Practitioner's Portfolio which includessubscription to a code of practice. TheInstitute, however, is not a governing body

and is not responsible for the practice ofthose listed. We do, however, providethese names to potential clients. RPDR Faculty Ben Hoffman (613) 754-5283 Richard Moore (613) 230-8671 Heidi N. Ruppert (613) 230-8671

Page 20 CANADIAN INTERNATIONAL INSTITUTE OF APPLIED NEGOTIATION


CANADIAN INTERNATIONAL INSTITUTE OF APPLIED NEGOTIATION Head Office: Suite 200, 940 Belfast Road, Ottawa, ON K1G 4A2 Phone 001-613-237-9050 Fax 001-613-237-6952 Domestic Program: 280 Albert Street Suite 201 Ottawa, Ontario K1P 5G8 Phone:(613) 238-8671 Fax: (613) 230-3340 [email protected] www.ciian.org

Alumni News To our Alumni: Ever wonder about anyone you trainedwith at a CIIAN course? Want to find out what some of yourcolleagues are doing? Want to share your current work andhow the CIIAN training played a role? CIIAN News wants to hear all aboutit! Send us a brief email about yourcurrent work and ask us about anotherCIIAN graduate. We’ll run your blurbin the ALUMNI NEWS section ofeach issue and contact those you askedabout and ask them to do the same.

Send Alumni News to: [email protected]


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