capability presentation 2015r.pdf

capabilities presentationGLOBAL DMC

GLOBAL DMC

Our Organisation at a Glance

local knowledge presenceglobal

GLOBAL DMC

Ovation Global DMC is a leading network of Destination ManagementCompanies providing best-in-class services to associations, corporationsand agencies at 100+ locations throughout Europe, Middle East, Africa,Asia, North America and South America.

who are we?


How can we help you make the most out of every destination?

GLOBAL DMC

CorporationsEY, MetLife, Alliance Bernstein, Amway...

AssociationsThe International Bar Association (IBA), EULAR, World Cardiology Congress...

AgenciesJack Morton, BrandFuel, HPN Global, MCI Group...

whom do weserve?


Our industry experience can help you to achieve your goals

GLOBAL DMC

Ground handling

Meeting, staging and AV management

Offsite dinners and events

Delegate event and accommodation registration

Welcome, gala and offsite functions with décor and entertainment

Arrangements for airport, transfers, hospitality, etc

Group activities and experiences

Speaker logistics and management

Sourcing of local staff

Design and print management

what do we do?


Our destination experts have the network and the local experience to deliver a flawless service from

first contact right through to wrap-up

GLOBAL DMC

Destination consultancy

Destination selection

Matching destination to customer objectives

Destination connections - who’s who

Event creative and design

Venue sourcing and accommodation management

what do we do?


Our global reach and integrated networkmeans numerous destinations and

options can be promptly presented for your consideration

GLOBAL DMC

We deliver strategic engagement and activation of target audiences, both

internal and external, in order to enhance business performance and bring

your organisation to the next level

our promise


Our value proposition is built with our customer in mind

GLOBAL DMC

our valueproposition

See the tangible business benefits increase as you work

with more Ovation offices


How our global network can benefit you

GlobalPresence

LOCAL KNOWLEDGE

CONNECTIONS

EXPERTISE

ONE STOP SHOP

FOR MULTI

DESTINATION

DELIVERY

AWARD WINNING

STANDARDS

& SYSTEMS

ECONOMIES

OF SCALE

ENTERPRISE WIDE

I.T. PLATFORM

You and your team have done a remarkable job in supporting me with last week’s event in

Beijing. I was particularly impressed with your sheer dedication and can-do attitude!

Your strong abilities to multi-task and follow through on details are highly commendable

traits, which more often than not are found lacking in agency personnel that I’ve encountered

in the past.

Automotive client, OVATION CHINA

Berlin is firmly fixed on my list of places to visit personally and professionally. I will now

ensure that all of my clients know about my “secret city” for weekend incentives!

You maintained extremely high standards of organisation throughout the trip and were always

in the background providing assistance to me when required. Ovation is a truly professional

company and I look forward to working with you in Berlin and the rest of Germany in the

future.

Agency client, OVATION GERMANY

We manage many congresses and meetings around the globe, and the level of service

provided by your staff was exceptional. The attention to detail, high degree of professionalism

and terrific client service skills made the on-site logistics a great experience. On behalf of the

entire delegation, thank you!

Healthcare client, OVATION SWITZERLAND

Last week was one of the best weeks of my life, thanks to you and Ovation for making it so

fantastic. As we have expressed several times, you and your colleagues are among the most

efficient, organized, warm and hospitable people we have worked with. I wish you lived in

New York City so we could work with you on a regular basis! As you have heard, many of the

delegates expressed to us that this was the best conference they have ever attended. This is

a real compliment coming from them, as they travel around the world on a regular basis to

attend likeminded meetings. Thank you for facilitating this perfection!

Association client, OVATION IRELAND

GLOBAL DMC

client testimonials


Ovation work with our clients on over 2500 events a year

“

”

GLOBAL DMC

our global reach


Where we can work with you in over 100 destinations worldwide

Hugo SlimbrouckSTRATEGIC PARTNER PROGRAMME DIRECTOR

AFRICA & MIDDLE EAST

Arabia, Egypt, Israel, Jordan, Lebanon, Mauritius, Morocco, Namibia, Oman,

Qatar, South Africa, Tunisia

ASIA PACIFIC

Australia, Cambodia, China, Hong Kong – Macau, Indonesia, Japan, Korea,

Laos, Myanmar, New Zealand, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam

EAST EUROPE

Armenia, Baltic States, Bulgaria, Croatia, Cyprus, Czech Republic, Hungary,

Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey,

Ukraine

THE AMERICAS

Argentina, Brazil, Canada, Chile, Costa Rica, Dominican Republic, Ecuador,

Jamaica, Mexico, Panama, St. Lucia, America (The DMC Network)

WEST EUROPE

Austria, Belgium, Denmark, Finland, France, Monaco, Germany, Greece,

Holland, Iceland, Ireland, Italy, Malta, Norway, Portugal, Spain, Sweden,

Switzerland, United Kingdom

GLOBAL DMC

headquarterresources

Karine BuggyDIRECTOR OF OPERATIONS

Hugo SlimbrouckSTRATEGIC PARTNERS

Aoife DelaneyDIRECTOR OF GLOBAL SALES

Renato GriecoIT, CRM, VIPER

Ian HemmingwayMARKETING AND PR MANAGER


Local Ovation offices are co-ordinated by an expert global team

GLOBAL DMC

affiliations


Our people are members of and leaderswithin the most prestigious industry

associations and societies

Aoife Delaney Site Global Vice President of Finance

GLOBAL DMC

digital savvy


GLOBAL DMC

Web-based, customised IT platform streamlining all communications

from rapid RFP response through to programme reconciliation reportingVIPER :global IT solution


We can serve you seamlessly and promptly

GLOBAL DMC

Director of Operations – Karine Buggy

All offices work according to Ovation's Standard Operating Procedures


seamless operations

Our global pool of expertise and local connections serve you consistently

GLOBAL DMC

Special Events Magazine Listed amongst Top 25 DMCs Globally each year since 2005

MIMA Gold Winner Best Brand Marketing Campaign 2011

Site 7 Crystal Awards & numerous leadership positions (presidency, trustee, young leaders)

IMEX Academy Award 2009

ICCA Best Marketing Award

C&IT Awards Best Destination Management Company 2013

ISES Gala Award

MPI Global Paragon Award

industry legacy


Our industry recognition is your guarantee of success

GLOBAL DMC

In 2014...11,036 hours of learning and development received

679 learning hours delivered in over 151 different topics

97 training days delivered (both face-to-face and on-line workshop)

220 talents attended MCI Institute’s Academies held in Europe, Latin America and Asia

37 talents gained the Certified Association Executive (CAE), Certified Meetings Manager

(CMM), Certificated Meetings Professional (CMP) or Destination Management Certified

Professionals (DMCP) designation

76 managers participated in the flagship Online Management Development Program by

Harvard

training andindustry

engagement


Our on-going training and industry engagement is your guarantee of cutting edge service and delivery

www.ovationdmc.com

GLOBAL DMC


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