cets 2014 hartman deploying technology learning with minimal resources

© Grant Thornton LLP. All rights reserved.

Deploying technology learning programs with minimal resources

2014 Chicago eLearning & Technology ShowcaseAugust 5, 2014


Grant Thornton focuses on serving dynamic organizations that pursue growth holistically

— whether through revenue improvement, leadership,

mission fulfillment, or innovation.


Grant Thornton’s generation dynamics

Gen Z/Silent

Millennials/Gen Y

Gen X

Baby Boomers

0% 10% 20% 30% 40% 50% 60% 70%


How IT supports change


The LaMarsh Managed Change

Model

• Determine major issues in each stage of change

• Identify and assess the key stakeholders • Determine the degree of risk and cost of the change

• Design the Safety Nets (Change Systems)

• Build the change strategies & tactics into the overall plan• Ensure a stabilized change following implementation

• Watch, measure, and adapt as the change proceeds

Managed Change™Identify the Change

Current Desired Delta

Prepare to Change

Sponsor Change Agent

Target

Culture History Resistance

Plan the Change

Communications Learning Reward

Implement the Change

Sustain the Change


Resistance

Quick ‘curve check’ …

Basic awareness

Do they get it?

Do they believe?

Can they actually do

it?

Is it business as usual?

• Do we know if they understand?

• Is our message consistent with their experience?

• Have we given them a chance to ask questions?

• Have we checked the message got through?

• Have we explained what we’re trying to do?

• Did we tell the what our key messages are?

• Have we communicated the basics, who, what, why, where, when how?

• Have we excited them about it?

• Have we clarified what’s in it for them?

• Is there a cause that’s worth signing up for?

• Are they trained and does it work for them?

• Are they clear on what they practically need to do on Monday morning?

• Are we listening to their objections?

• Does it feel like the right thing?

• Are we maintaining momentum?

• Is there something to celebrate?

Awareness Understanding Experimentation Confirmation Realization Acceptance


Start of deployment

CommunicationsDeploymentKnowledgeTraining


Project GaTes


PIT CrewProject Implementation

Team• Communications• Training• Knowledge• Deployment


How learning programs are deployed

Microsoft updates are now fast and furiousCustomer demands are high for mobile integration1st look at the change impact to our customers:

• Day-to-day activities• Productivity improvement• Skill expansion


Discussion

Work on a plan for your next technology deployment


How we market a deployment

• Various web parts on SharePoint– Resource Centers

• Support team:– Posters &

learning events• Customers:

– Collaboration sites


Blended learning styles

• Gamification• Summing up sheets* populated by the

facilitator• Electronic surveys utilizing SharePoint• Recorded session library/video library

*Summing up sheets are from Six Disciplines of Breakthrough Learning, written by Cal Wick and Roy Pollock – The 6 D's Company


Results of adoption

Technology change

Reduced amount of

service tickets

Work completed is within budget

Role expectations are being met

Surveys show alignment with

strategy

Adoption


Thank you

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cets 2014 hartman deploying technology learning with minimal resources

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