PresenterBala Vaidhinathan | CTO | eG Innovations

Citrix XenApp/XenDesktop Performance Monitoring made Fast and Easy with eG Enterprise

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Moderator

Holger SchulzeVP MarketingeG InnovationsHolger.Schulze@eginnovations.com

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Agenda Citrix performance management today –

What, Who, How Citrix Performance Management made fast

and easy with eG Enterprise Product Tour Q & A

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Today’s Presenter

Bala VaidhinathanCTO, eG Innovationsbala@eginnovations.com

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Citrix Performance Management Today

What

Who

How

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WhoWhat

Citrix Performance ManagementHow

SharefileControl

DeviceManager

CitrixPerformance Management

No longer just one tier that needs to be managed!

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WhoWhat

Citrix Performance ManagementHow

Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management Citrix performance management

must cover the non-Citrix tiers as well.

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WhoWhat

Citrix Performance ManagementHow

User complaints are about the “service”, not about individual tiers.

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Who

Citrix Performance ManagementHowWhat Who

Citrix Architect• Responsible for architecture, planning, growth of Citrix environment. • Interested in evaluating performance of different technologies; Long term

bottleneck analysis, capacity planning and forecasting

• Handles day to day operations of the Citrix service• Required to detect, troubleshoot, resolve performance issues that impact the user

experience; requires views into the real-time performance of every tier

Citrix Service Manager

• Handles user complaints• Interested in quickly resolving the problem; Needs to be able to figure out quickly

who should handle a problem – network? Database? Citrix? VMware?

Helpdesk

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Who

Citrix Performance ManagementHowWhat How

Citrix Director with EdgeSight

CitrixDirector/ EdgeSight

Director/EdgeSight offers visibility into Citrix XenApp, XenDesktop, Netscaler.

Capabilities for helpdesk to drill down into user sessions and view performance of desktops.

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Profile Management

Now What If …

SharefileControl

DeviceManager

CitrixDirector/ EdgeSight

one of the other tiers is impacting the Citrix user experience. Let’s look at a quick real-world scenario ….

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A Real-World Example

08:00User to the helpdesk – “my application access is very slow. I am not able to work properly.”

8:00AM

Helpdesk

We will get on it

right away!

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Network Web onESX

Active DirectorySQL

XenApp onVMware ESXZDC on

VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Endpoint

Where is the Root-Cause?

SANSwitch

“My application is slow!”

What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Profile Server?

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What Follows …

Citrix Director / EdgeSight

VMware VCOPS - Virtual

Task Manager - Windows

Event Viewer - Windows

EMC Ionix - Storage Cisco UCS Manager - Hardware

CiscoWorks - Network

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The Troubleshooting conference call

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A Real-World Example

08:00 Helpdesk receives a call that application access is slow

09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.

11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist.

12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot.

13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators .

17:00 After hours of troubleshooting, the problem is identified in the VMware tier!

Slow

and

man

ual d

iagn

osis

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Citrix Performance Management with an Intelligent Xen Dashboard

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Real-World Example - Revisited

06:30The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet.

6:30AM

Helpdesk

This looks odd. Let’s get to the bottom of this before users start calling …

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Triage Problems Quickly

The application that is responsible for the slow down – a samba backup

job

6:35AM

Helpdesk

Yup, the backup job is taking up resources

…

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The Result

06:30 The helpdesk seels an alert of a slowdown with Citrix access.

06:35 The helpdesk reviews the service topology and determines that there is an issue on the VMware server. Contacts the VM administrator.

06:45 The VMware administrator realizes that the backup job is impacting the user experience. Reschedules the backup job for later in the evening.

Citrix Performance Management Made

Rapi

d an

d au

tom

ated

di

agno

sis

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Intelligent Xen Dashboard - Tour

… not like that

… but like this!

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End to End Performance Management

Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management

eG Enterprise gives you comprehensive coverage

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The EG Innovations Approach

Automated

Diagnosis

User Experienc

e Manageme

nt

Right-Sizing & Capacity PlanningPre-

emptive Alerting

TotalPerforman

ce Visibility

End UserExperience

StorageConnection

Brokers

Profile Servers

Network

Applications

Virtualization

Infrastructure& App Performance

ServicePerformance

Online Banking

Accounting

Trading

Patient records

. . .

eG Enterprise

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Case of a Memory Bottleneck!

The Physical Memory Utilization on Citrix Xen App Server YKCXT05 is very high (around 99%). Using the eG Detailed Diagnosis (Magnifying Glass) , We can drill down into the top Processes consuming High Memory on this server.

eG was able to monitor and alert on the Memory Bottleneck identified on the Citrix CXT05.

Preemptive Detection & Alerting

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Case of CPU Bottleneck!

The CPU Utilization on Citrix Server CXT05 was at nearly 100% for more than 30 minutes. We also see the CPU RUN Queue Length increase confirming a CPU bottleneck.

eG was able to identify the process which was responsible for the high CPU Utilization – Powerpoint.exe

Preemptive Detection & Alerting

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Case of Disk I/O Bottleneck

Clicking the Magnifying glass reveals the Root Cause which turned out to be a rogue process consuming Disk I/O

Preemptive Detection & Alerting

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Use Case – Performance Optimization

A few of the servers are handling most of

the sessions

Citrix Architect

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Use Case – Successful Migration

Performance before migration

Performance after migration

XenApp 4.5 to 6.5XenApp 6.5 to 7.5

XenDesktop 5 to 7.5

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Use Case – Bottleneck Analysis

Analyze which tier is the

bottleneck

Citrix Service Manager

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Use Case – Bottleneck Analysis

Review how to avoid performance issues

Citrix Service Manager

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Forecast the Future

Memory bottleneck preventing addition of

more Desktops

Citrix Architect

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Forecast the Future

Predicted FUTURE performance based on

the past

Citrix Architect

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ROI of Performance Management eG Enterprise

• Reduce downtime• Increase application availability• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

• Accelerate deployments & rollout• Reduce risk, deliver successful projects

& peace of mind

Deliver Projectson Time, on Budget,

on Target

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About eG Innovations

eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.

WorldwideLocations USA, UK, Netherlands, Singapore, Hong Kong, India

Customers Over 1000 customers

Certifications

Awards & Recognition

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Customer Success

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• Citrix Ready – www.citrixready.com • eG Innovations – www.eginnovations.com • Bala Vaidhinathan - info@eginnovations.com

eG Innovations Resources• XenApp Monitor – www.eginnovations.com/xenapp • XenDesktop Monitor – www.eginnovations.com/xendesktop • Product Trial – www.eginnovations.com/trial

Resources, Q & A

SPECIAL OFFER

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until August 31, 2014

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